My newish Beta was feeling underwhelming, hard starting and a bit flat. Their mechanics had the…read moreknowledge to wake it up and turn my frown upside-down.

Just FYI for any BMW motorcycle owners out there, Sierra BMW Motorcycles, a business that was the…read moreto-to BMW dealership and service center in Reno for many years, is no longer in business, and it now the location of some sort of dirt bike operation. Not that anybody really cares, but I just want to express my frustration at the complete disregard the old Sierra BMW had for its long-standing customers such as myself. Any business that had even a minimal level of professionalism would have let their existing customer base know they were going out of business, but they didn't bother, which shows clearly sort of low life business people they turned out to be.

October 2, 2018, I took my twin Yamaha powered boat in because the motors would not start. I also…read morehad electrical issues at the helm that needed to be addressed. They kept the boat until March 2019 and upon picking it up, I found that they did not even look into my helm issues. When I asked him about that, the technician said they don't do that kind of work. They did find the source of the motors not starting, which was remedied with replacing the corroded fuel pumps and replacing a corroded wiring harness on the port engine. When I got home, I noticed that the CDI computer covers were both missing. I called the shop and asked him to locate them for me, but he immediately denied losing them. He had removed both of the CDIs because he was troubleshooting the electrical corrosion issue and had suspected that possibly one of the CDIs had failed. The areas where the covers were supposed to be mounted were very clean and free of grime, whereas everything around those areas was grimy. I had to purchase two covers and 8 stainless steel mounting bolts for a total of $164. After picking up the boat, I kept smelling raw fuel when I ran it and today I ran it with the cowls off of the motors. I immediately noticed fuel running out of the starboard motor from the vapor separator tank (VST), which houses the fuel pump . I shut the motor down and inspected the source of the leak. What I found was very disturbing; while changing the the fuel pump, the technician broke the top corner of the VST and attempted to conceal the damage with some sort of calking or sealant, which allowed fuel to leak past his sealant. I feel fortunate that there was not a fire or explosion from all of the fuel that was leaking into the casing. I'm not sure why the technician was not up front with me regarding the damage, because I do understand that 18 year old saltwater applications occasionally break during disassembly. I know that I would have ended up paying for the replacement part (as I have now), but why would someone send something out of the shop that is a hazard for explosion which would likely lead to serious injury and possible loss of the entire boat? That is a careless, irresponsible and unprofessional act! If you value your investment or your life, steer clear of Sierra Sport and Marine!!

Don't bring your boat here for repairs. They did a sloppy unprofessional job of a 300 hour…read moreoutboard service. Had to bring it to another shop to discover all they did wrong that could have ruined my engine. Oh yea, they offered to fix the problems, but would anybody trust their sloppy mechanics to touch their engine after such big screw-ups. I wouldn't and glad I didn't. They made no effort to offer me even an apology after I told them it will cost me a 150 mile round trip and 4 hours of my time to bring my boat back to them to fix what they did wrong. In fact, they told me"it's not their fault I lived so far away". Not nice business people. Trust them at your own peril.

Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

Was welcomed in by the sales staff and shown around the floor. They have tons of new stuff on the…read morefloor. A killer side by side right up front. Had beverages and some snacks waiting. Can't go wrong with that.

We took our quad in for service. Got it back before we were told it would be ready. Excellent…read morepeople and Nick was great. It had another problem and we took it back in and were treated so well. Again, Nick took great care of my husband Tom. Great place to take your toy. Highly recommend RMS!

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

Very friendly, honest staff. They have a good selection of scooters and motorcycles…read more We purchased a scooter many years ago and shopped there recently for a new one. We were happy with our experience there.

Good selection of gear and parts. The staff here is great and is always more than helpful when…read moreasking questions about parts and service for my bike. Bout a spoke torque wrench here, among many other things, and it's really quality. Pricing is pretty comparable to the other shops around town.

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

I bought a Moto Guzzi from here and regularly get my maintenance items from this dealership…read more Although I do my own work. But, it's good to see them when I need that service light reset. They have had recent changes in personnel. I feel the culture has changed to be more service friendly. This is a local business, employing people who want to contribute to people's motorcycle lifestyle. The prices may be considered high, but it's a niche market, selling some premium brands. But they have one of the best parts managers around who is a moto nerd, seriously, go pick his brain! Keeps him on his toes.

I just recently bought a water toy from these guys (thanks John) and all I can say is the…read moreexperience was better than expected. Dealers usually have the reputation of being called Steelers, but it's so refreshing to see a dealer that actually cares and gives you realistic numbers so that we can afford our toys. I used to drive to Northern California to buy my stuff because I did not know that this dealer operated in this way, they will always get my business moving forward because of their honesty and amazing Customer Service.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

Brought my bike in after paying for parts 4 weeks ago. Then told they couldn't proceed due to over…read morelooked parts. Then find that they still couldn't finish the job because they overlooked part fitment. Why don't they know this? These guys are experts right? No communication. Getting my ride back today hopefully but have absolutely no confidence that anything will be done properly. Will spend my evening checking torque and fluid levels on a job that should have been done two weeks ago. These guys are an embarrassment to Harley Davidson Never again.....they over promise, under perform and then treat you like garbage for noticing.

A great place to find a new Harley. Decent prices with lots of choices. They support many clubs…read morewith fund raising events.

Scooter was vandalized and temporarily undriveable. He would not come over to inspect or pick it…read moreup. "That's your problem," was his response. He followed up with I charge $110.00. an hour. Previously, he did the so called "Warranty Work" $250.00. Left the shop, the Scooter stopped running within a mile. Walked it back to the shop. Spark plug was loose. He blamed me. Every problem is always your fault, and he is usually unpleasant to deal with. AVOID, AVOID, AVOID

I bought the Tank 200cc. So far, so good. I'll give a review later. I'm only 3 weeks in.read more

May 23 at 3 pm, Roy helped us making the transaction a very pleasant one, he was friendly, funny,…read moreknowledgeable, easy to talk to and made the experience an awesome one. Thank you. Great helmet week sale event Everyone there were very friendly.

They do an amazing job changing tires. I highly recommend and you won't be sorry if you give them a…read moreshot