First off, I walked in the spa and all the girls at the front desk were huddled around each other like a gossip circle. They were not all friendly. Two of them were nice but hardly spoke good enough English. The other two seemed to gossip about the people in the spa. I also did not have to fill out any forms, which seemed very unprofessional, as there are wavers and such that spas need in order to run in accordance with the laws (at least in the United States).
The locker room was dirty and messy. There was hair in the showers and random things everywhere. Also, at every other spa I've been to, we were asked to remove our clothes under our robes so we could be treated properly and without ruining the clothes. However, I had to keep my swim suit on for my treatment in the grotto. Which I thought was strange, because if it's a natural grotto, you wouldn't want foreign fibers in the pools. Also, when I came out of the dressing room, the lady asked if I had my swim suit on, to which I replied no, then she proceeded to look at her friends and then tell me to put it on. When I came back out, she was at the desk chatting with her friends again. That aside, the grotto was not nice. It looked like it had mold and was falling apart. There were also wires sticking out of the walls. Also, to get to the grotto, you had to wind through a maze. The place is too big and unorganized. I left after 10 minutes of being in the grotto, leaving before all of my other treatments.
All in all, the place was not very clean and was not very organized. The only reason I'm giving it 2 stars rather than 1 is because I was given a refund for the treatments I did not attend. read more
