Experience was decently good. The speaker in the drive thru has bad quality and the service was really slow. Aside from that the snow cones were good and freshly shaved. read more

I came in the store the other day and was pleasantly surprised by a young man I think his name was chase or chance or something along those lines he was one of the joys of my week he has a great smile and attitude told me a joke and even told me he was on the football team and that he was pretty good at it I just wanted to let yall know if yall see him ask a few questions yall would love it the best worker I've ever seen at the restaurant read more

l've visited this establishment several times before and never had any real issues, but my experience with Dianne, one of the managers, was extremely disappointing. While placing my drive-thru order for 3 snow cones and 1 smoothie, Dianne repeatedly interrupted me to assist other customers in the same line and inside. After roughly 15 minutes, she finally completed my order. I paid immediately at the window, then waited another 7-10 minutes. One drink was wrong, which I initially didn't make a big deal about. I was willing to leave with it and simply asked for napkins because the drink was literally spilling in the associate's hand. Instead, they took all the drinks back, and Dianne came to the window calling me "rude" and "aggressive," saying she "couldn't hear" me and had a line to tend to behind me. She then shouted toward the pickup window, "She won't get out of line!" © The drink was remade incorrectly AGAIN. I went inside to correct it and asked Dianne why she called me rude and aggressive. She said I "enunciated" my words and "spoke very sharply." So she couldn't hear me while taking the order, but apparently my speaking clearly and firmly was also considered rude and aggressive. She then said she had the right to refuse my service, despite me having already paid, and threatened to call the police. When I asked for her area manager's name to report the interaction, she refused and said, "Report me to the owner!" * When she told me to "stop talking to me," I laughed and reminded her that I have freedom of speech. She responded, "Well, I'm not talking to you!" The younger employees were actually working to correct the drink, so I stayed to tip them for their efforts. Dianne continued pacing, mumbling, and side-eyeing me. I jokingly stated, "I bet you're a Trump supporter ," and she responded, "Wowwww, you're really going to bring politics into this like Black Lives Matter." I began recording at that point. I eventually received the corrected drink, but didn't touch it because it sat in the back with another associate for several minutes. Pretty certain I got the "special sauce" Hopefully the owner, area manager, or district manager monitors these reviews because I absolutely intend to report this interaction. The younger employees were professional and tried to fix the situation, but Dianne's handling of the entire situation was unnecessary, unprofessional, and unethical. read more

My experience at this location was terrible. The drive thru was closed, so we got off and the door was locked during business hours. We called to see if it was open (while waiting outside) and the person that answered said confirmed they were open. We asked why the door was locked, and they said they were "busy" (there were no more than 8 people inside). On top of this, they took forever to give us our order. read more

I come here quite often, typically in the drive thru and I've always had a great customer service experience. The staff is friendly, my order is relatively simple so I've never had any mixups or issues. I also really appreciate that they offer the flat top for those who are driving so that it doesn't melt all over your cup holder. The snow cones are a tad bit pricey but the sizes are also pretty good so you get what you pay for. I love the convenience of Bahama Bucks and I'll keep coming back, especially in these hot months! read more

My experience at the Bahama Buck's in Pearland was unacceptable, and unfortunately it reflects many of the concerns already mentioned in other reviews. I waited in the drive-thru line for 35 minutes. Because it was taking so long and I had children waiting, I went inside and politely asked the general manager, Dianne (short gray hair), if she could hand me the sno cones as she made them so the ice wouldn't melt. Instead of responding professionally, she immediately gave me an attitude and stated there was a customer before me and that she was the only one working. While I understand being short-staffed, that is a management issue not a reason to be rude or disrespectful to paying customers. When I explained that I wasn't upset about the wait but about the attitude, the her behavior became increasingly sarcastic and condescending, emphasizing her words and making remarks under her breath. Another customer inside also expressed that he had been waiting an extremely long time. The situation escalated when she told me to leave. I asked for my refund receipt and her name. She loudly and aggressively spelled it out: "D-I-A-N-N-E." She then threatened to call the police, which was completely unnecessary and felt like a scare tactic. After issuing my refund, she followed me outside and stood behind my vehicle, appearing to take a photo of my car and/or license plate. This was extremely unprofessional and uncomfortable. What made this experience worse is that she claimed she informed another customer about the long wait but never communicated that to me. Customers understand busy days and staffing challenges. What is not acceptable is: * Poor communication * Disrespectful and sarcastic behavior * Threatening customers unnecessarily * Following customers outside to photograph their vehicles Management sets the tone for a business, and this interaction was completely inappropriate. Based on this experience and the similar complaints in other reviews, this location clearly has serious customer service and management issues. I will not be returning. read more

THEY CANT GET ANYTHING RIGHT! I order a Large Caribbean cola every time i go there and they give me the wrong size every time.. I go and tell them about it and they try to gas light me saying it is a large when i know its not. Don't go to this location it's a discrace. if i could give 0 stars i would.. read more

Bahama Buck's - Pearland - Shaved Ice Near Me - Pearland, Texas

I actually had a great experience at Bahama Buck's, it was super quick and I had an amazing time talking to the staff, I remember two great workersone named Braylon and the other was a young lady whose name I forgot but they were both really nice, my drink was a 10/10 and came out way faster than I expected, the place was really nice and clean even with a lot of people there, they had a lot of choices to pick from and even had games for customers to play which was definitely a 10/10 too, shoutout to those two workers from earlier today! read more

I went to Bahama Bucks today and I had an excellent experience! I would like to shoutout a certain worker, Braylan. He was very friendly when speaking to me and It just made my whole day. I will definitely be back read more

Was just in the drive thru for over 20 min just to not get my order taken because they were "bombarded" with customers. I got there 25 min before the closing time therefor my order should have still be taken regardless of the rush they had. I have worked customer service before and I know that that is not the proper protocol. You are not to refuse service to any customer because you are shortstaffed or busy. I'm truly disgusted that I wasted my time in line just to not get my order taken. Would highly NOT recommend this location. read more

Extremely slow service. They have a C from the health department so I won't reccomend coming here really. Customer service doesn't exist here. If you must come dint use the drive thru. You will be there for hours. Not like the wait inside is better. You will get attacked by all types of bugs. read more

Bahama Buck's - Pearland - Tiger blood delicious - Shaved Ice Near Me - Pearland, Texas

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Ok...I've given this location multiple tries (4) (when I'm shopping in the area) and they disappoint every time! However Today was the worse and the last time. So I ordered and wanted condensed milk. Employee said they were out...ok, no problem so I changed my flavor. Drove up for my total. Received my snowball. I pull off. Then I taste my snowball. Spoiled!!! I couldn't believe it so I tasted it again...still spoiled. So glad I only ordered a small. TRASHED IT! The manager or owner of this location really needs to do something. This location really makes the entire Bahama Bucks franchise look Horrendous! Especially for someone trying for the first time. Ok rant over! Will stick to the Katy location from here on out. read more

Bahama Buck's - Pearland - SPOILED TASTING! Trashed the entire snowball - Shaved Ice Near Me - Pearland, Texas

This was only a Wuxi drive thru visit, however the 2 young ladies working, in my opinion went through extra mile. I needed 3 bottles of syrup that could be used to cover crushed ice for a family and friends outdoor event. (Kids and Adults) both lined up. Nevertheless, they couldn't find the button on the register, however, promised that they would figure it out, even to the point of picking up the phone and getting help. Simply said, I respect the effort and use of resources to get the job done and helping to make my event a success. Thank you! Until the one, Bye- Bye! read more

The Pearland curse strikes again here. I love me some Bahama Buck's, especially during the summer months when the heat is at it's worst in Texas. Their soft ice and plethora of flavors makes it one of the better options for shaved ice. Just not this location. In the beginning they had it together, but on a recent visit, not so much. Customer service was not good. These kids gotta get it together. It took forever to get our order. I'm used to the smoothest shaved ice at any Bahama Buck's, but here I got ice chunks mixed in as well. Flavors were good otherwise. Not enough to salvage all the flaws though. For just these reasons, I will not be returning to this location. read more

Rated this place a 1 star 2 years ago. Not sure what happened but I recently came back after it re-opened and I now go at least 3 time a week. LOVE IT!!!!! read more

This place sucks all they kept saying was that everyone was new and they messed up my order like five times. Like it's not hard!!

Shelbi has great customer service I love it here. Christmas smoothie was bombbbb will be back soon thank you! read more

Bahama Buck's - Pearland - Shaved Ice Near Me - Pearland, Texas

Awesome comstumer service !! Shelbi was great and made sure I got my snow cones asap the drink was phenomenal will be back here. read more

Bahama Buck's - Pearland - Snow cones ! Food - Shaved Ice Near Me - Pearland, Texas

I love it here! Shelbi had great customer service as well. Will definitely be coming back. read more

Bahama Buck's - Pearland - Shaved Ice Near Me - Pearland, Texas

I didn't get the name of the worker who helped me out but he was amazing! Even though he made it known to be they were short staffed they were still on top of it with only two workers and keeping up with drive thru as well as walk up orders! I got my snocones pretty quickly and the was treated greatly despite the stress I know they were facing :) my snocones were amazing! Thank you read more

This place is amazing! Came here with the wife and kiddos, I can see that they have a whole new management and the staff is amazing! Definitely recommend!! read more

This is the the slowest drive through ever!! I order a regular strawberry colada and reg Oreo cookie at 4:10 and it's 50 minutes later i still don't have it. Now keep in mind there are three young ladies (look like high schoolers- where are the adults???) in the store- one is wearing AirPods bright pink braids)One girl just open the window to ask what we order! When i say this is the worse one ever. We finally receive our stuff at 5:11 i had to ask them to put more syrup. They gonna say the syrup settled in the bottom cause it sat on the table...well duh cause we been waiting for so long weI should have taken the hint when i saw the four other cars behind me. My husband said 10% of pearland citizens have wasted their day for this mess read more

Bahama Buck's - Pearland - Strawberry colas no syrup - Shaved Ice Near Me - Pearland, Texas

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Only 2 stars is crazy this place has amazing snow cones pink bubble gum and blue cotton candy are the best flavors so get them and help raise the rating read more

This is the worse Bahama bucks ever !!! I A complete waste of a space . I've been here several times and each time is worse . Only reason I come because my son loves them when we stayed in Katy . This particular time I came and waited at the drive thru window for 6 min . No one said anything . I couldn't move because a car was behind me and another car was in front waiting . The car in front actually went in to order. I pulled to the window and no one came to window after 3 min I just decided to leave ! It's ridiculous and I don't understand why this establishment is still here ! I'll take my son to another franchise location because this one is not it read more

The service in this place is insanely bad. Despite having about 5 employees "working," they are always incredibly slow and you get one item ordered about every 15-20 minutes. Your order does not all come out together. read more

If I'm being 100 % honest the only reason why this place makes so much money is because of the weather. The service is piss piss poor. I've been in here almost an hour waiting on a small sno cone with a regular flavor, nothing special. One lady waited an hour for 3 snow cones. They all came out 5-10 and 15 minutes after each other. It was weird. The young ladies usually run it a lot smoother when it's just them. There were two young men in there today who were minimal help. One guy kept messing up the orders he put in, one of the girl's couldn't help the look on her face. She just looked confused and annoyed. The girls would keep asking for cups. The boys were in no hurry like they had all day. Seriously it was just sad, lol. I come here way often than I should. I'm willing to bet they don't get paid much maybe that's why none of them care how long we're sitting there letting our cars run or standing inside of the place. read more

Bahama Buck's - Pearland - Shaved Ice Near Me - Pearland, Texas

Drove over 30 minutes to get to this location because we got a gift card for my daughter's 4 year old birthday. Figured it was going to be worth it to make a 'girl's date' out of the trip, but we arrive and they are only offering drive thru service! No notice on the website, no sign on the door- it's locked and another potential guest went to the drive up window to ask why the door was locked. My daughter was crying that she wanted a princess snow cone so we waited in the ridiculously long line for an unsatisfactory experience. While I'm sitting here typing this there have been 5 other people come up and try to go inside... everyone except for me has left so they are losing a lot of business. I am so disappointed and disgusted that we came this far for such a crummy experience. Definitely will not return to this (and potentially any) Bahama Buck's again. Update: I notice that they have 'due to COVID we are drive thru only' listed on their Facebook page, but why would I check that instead of their main .com site? And it doesn't excuse the 34 minutes to get through the drive thru with only 7 cars in front of us. It's August 2021, restaurants have been open for inside dining for over a year now, PLEASE get with the program!! read more

How does a snow cone establishment run out of ice during business hours?!?!?!? This is unacceptable!!! read more

Bahama Buck's - Pearland - How does a snow cone establishment run out of ice?!?!?!? - Shaved Ice Near Me - Pearland, Texas

Don't come here, unless you have an hour to wait. We ordered online and still had to wait. Seems like they serve their friends first. They also run out of basic flavors (like blue coconut?!). And their food grade is a C. Go to Jeremiah's. read more

Terrible service and very slow. I got in the drive thru at 4:02 it's now 4:47 and still haven't gotten my order. The worst Bahama bucks ever! read more

First time here and will be back! Friendly staff and quick service. Previous reviews had this place all wrong. It could a little more clean with napkins on the ground, etc. but the shaved ice is delicious! read more

We came 4 min before closing and they were so nice about it really good snow cones and service was still very amazing

I nearly, literally fell asleep 3 times in line waiting on my order. They have no sense of customer service, urgency is horrible, and there is no way for you to back out for the line. 45 mins of waiting for a darn snow cone is beyond ridiculous. I gave it a whole year after consistently horrible speed of service, and apparently no improvements have been made. I am surprised they are still in business. I hate writing these kind of reviews, but with so many bad ones, Lesley the owners don't care so people should be fully aware of what to expect at this location. read more

Liv was absolutely delightful! New management is definitely a game changer !! I have nothing but great things to say

Worst location ever! Unprofessional and rude! It's Sunday @6:43 I wait in line for about 20 plus minutes only to get to the window for the worker to say I'm sorry we are closed & we should've closed long ago. The sign on the door says 12-8pm it was 7:18pm exactly when I arrived at the window. They had given a guy his order just 1-2 mins before it was my turn to get to the window. There was at least 5 cars behind me. I will never return ever again. This location needs to be shut down. Get new employees who wanna work. read more

shelbie was superrr sweet and that was the first time in a long time we had anyone with that much positive energy here ! shout out to shelbie for ur amazing customer service! read more

I had "shelbie " help us out at the cashier and was very nice while helping us , definitely gave us the personality we need at places like this ! read more

Service is really not good nobody greats or can make anything when it's three hours before closing and are out of everything this use to be a good location but it went downhill so sad.. read more

BAD SERVICE. I placed an order online to have it delivered curbside. No email confirmation is sent when you do this. So I'm parked waiting outside at 6:02pm, then at 6:57 I finally approach the door to knock on it (this is during COVID) and they bring my order out 30 seconds later and don't say a word to me after I say "I'm sorry I just didn't have any way of knowing if my order even went through so I wanted to check with you guys". She just looked at me annoyed, gave me my 2 snowcones and closed the door. Rude. read more

Tasted Amazing and very friendly and helpful. Asked for many samples and got every one with no problems or complaints. Definitely visiting again. read more