Not the cheapest and I feel like I was ripped off, to be honest with you. They charged me $2K for brakes and rotors. I find this way too expensive, but I was stuck. read more

My partner and I both agreed that we had the best experience buying our car from Baierl Ford. We were greeted during the first few minutes on site by Andy, the best salesman. Andy is very professional and knowledgeable. Gabriel also displayed professionalism and an extensive knowledge in the loan and finance stage of our purchasing experience. Everyone at this dealership that we met was friendly, kind, and patient. Thank you to Andy and Gabe for making our purchasing experience and transition from Florida to the north a little easier! We appreciate your generosity and patience. Thank you for respecting us as guests. We recommend Baierl Ford 100% to everyone! What a pleasure working with this team! read more

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I brought my 2018 Ford F150 into Baierl Ford on October 7th and 8th for a full inspection and warranty work to be completed. I lifted my truck to check the brakes which were making a noise, and noticed that the wheel bearing was wobbling and only had 1 bolt in, 2 bolts were missing and 1 bolt was loose. This means that my entire front driver side wheel was only held on by one bolt. The wheel shakes and moves back and forth and this is a serious safety concern and this is due to their negligence. When I called and spoke with them, they stated that they were unable to provide the part or assist, and are booking out until Christmas. This is due to the poor workmanship of the service staff at Baierl Ford in Zelienople. I had to purchase a $467 wheel bearing due to their negligence and had to take it to a shop that I can actually trust, which also noticed that the brake caliper is seized and needs replaced due to the wheel bearing being bad from the missing bolts. read more

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Rob Casin is a professional service advisor of utmost client care and concern. Rob has been my service advisor for 11 years and not once has failed to deliver timely and thorough servicing of my 2013 Ford Escape. A valued asset to Baierl!!! read more

After having them try to sneak on a $2,000 warranty without telling me (I then decided to keep it after questioning it, and it was useless), talking politics, employees not wearing masks, charging me $100 for a windshield wiper and light bulb that I didn't want, going round and round with me with not sending my refund check to the right address (they can't comprehend apartment numbers), making me wait an entire day past my scheduled inspection (leaving me with no car and having to inconvenience others for rides to work, then trying to charge me for a tow I didn't get, saying maybe that's why they charged me $100), trying to charge me $60 for one of my already-paid lifetime oil changes (waited over an hour, argued with me for a moment, then no apology), then the engine developing a new clicking sound after my inspection and oil change, low oil after the change, the oil replacement sensor not being reset, 3 of my tires being over-inflated (Trying to make them wear unevenly so I get new tires with them as they recommended?) by 8 PSI (40 PSI measured cold on 3, with 32 PSI recommended, and one tire at 30 PSI) and the hubs screwed back on so tightly that I needed pliers to remove them, and still owing money on this car because I'm somehow paying a higher APR than I was told I was approved for, I'm so regretful that I ever stepped foot in this place. I'm so tired of this place, that I may start paying for my inspections and oil changes elsewhere, though I already paid for them at Baierl for a lump sum. I was told it's impossible that an oil change could've caused the new engine ticking; BS. A little research shows how many things can be done incorrectly to potentially cause a noise like my car is making after an oil change. They denied it without looking, and I was not going to be charged for them to deny any possibility of them messing up. They could have AT LEAST reset my oil replacement warning. He rudely said he "tried to help me" as I was walking out because he offered to check my oil level, after I already said I checked it and its VERY low. I'm not too stupid that I need my oil LEVEL checked again. "Tapping/Clicking: If you can hear a metallic tapping or clicking noise that increases when the engine speed increases, the most common cause is that the engine oil level is low. If the oil level is ok however, something more serious may be afoot. A blockage of the oil passageways, or a worn or damaged oil pump may not be allowing the correct oil pressure to reach the top of the engine." Admittedly, after all these tactics and screw-ups, my radar for BS is cranked way up. I do not trust them to not screw up an oil change after they've screwed up so many other things, and have pushed me to get work done with them. They clearly want to make as much money on people as possible. They kept pushing me to get me to let them replace my tires too, stating multiple times that I need to do it soon and I need to let them order the tires for my car. Nope. I go to a really little garage in Portersville that doesn't pull this BS. I would NEVER go to them for anything that wasn't already prepaid. read more

Baierl Ford Service - Auto Parts & Supplies Near Me - Zelienople, Pennsylvania

We were in town visiting family from Georgia and called Baierel Ford Service at the recommendation of our hometown dealer as we were experiencing breaking issues on the drive. Rich at Baierel Service listened to our problem and made sure we got an appointment as soon as we arrived in town. They fixed the issue (under warranty) he same day. The service was outstanding. Because so many (myself included) often share bad service experiences on social media, I wanted to take the time to recognize the friendly service and excellent care we received when we needed it most. Thanks again to Rich and the service team at Baierel for taking care of a longtime Ford customer! read more

My son went to this dealership for his first purchase at 20 years old . He bought a used Chevy Cruze . Ryan was so kind and made him feel totally comfortable . Chad and Gabriel were fast with financing and got him the payment he needed without trying to sell him something he couldn"t afford. I would go there again in second! read more

I was a Baierl service customer for almost 4 years and I was never happy about their sloppy, substandard level of service (leaving my steering wheel and leather seats coated in greasy gunk after an oil change, etc.) but I put up with them because they're close to home. But there's always a last straw to break the camel's back and inevitably, these clowns did it. I took my car in on a Saturday for some routine maintenance, plus I asked them to patch a leaky tire. When I woke up Sunday morning and went to my car, I found that the "repaired" tire was flatter than a pancake. I took the car in on Monday for them to correct their mistake and when the car was ready, the "manager" (a big, dumb, knuckle dragging Neanderthal) handed me the keys and simply said "You're good to go." Not a word of apology for all of the inconvenience that I had gone through. Strike One. I wasn't good to go, so I said to him are you sure that I'm not going to have any more problems? His response was to look at me with an absolutely psychotic expression on his face and snarl at me that now the tire was fixed and I shouldn't have any more problems. A customer questions poor service and your response is to become belligerent and borderline violent???? Strike Two. Not knowing how psychotic this guy was and not really wanting to find out, I changed the subject by asking him if my tires were still under warranty. He pretended to look at his computer and then told me that the tires were no longer covered by warranty. Of course, he was too stupid and brain dead to realize that he should have offered to knock $20 or $30 bucks off my bill just to appease me for all the inconvenience I had gone through. Strike Three. I'm never going back to Baierl, but if you like piss poor customer service then I highly recommend this place to you. You'll get work done by incompetent grease monkeys who don't even know how to repair a tire properly and you'll have wonderful interactions with a big, hulking, stupid service "manager" who has probably just been released from a long stretch in a mental institution somewhere. read more

Bought my truck here because of good service reputation. Told by salesman you don't need appointment for quick service oil change. Drive out of my way to get oil change only to be told you need an appointment. I explained I drove out of my way and still told I could come back on Monday and drop off or schedule for next sat afternoon. Don't tell people you don't need an appointment when you do. Poor customer service. Doubtful I will return read more

Took my truck in for an oil change and inspection. They told me I needed a new emergency brake system and it would be $1800. It didn't sound right since the truck is only a couple years old. I took the truck to two different shops and both said the bearings are showing heavy wear and need to be replaced but the emergency brake system is ok. How does this place pick out something like this and miss another major fix? Score Parts Quality X - wasn't stupid enough to find out Service 2 Atmosphere 2 Value 1 Recommend 1 read more

After a really bad experience at another Ford dealer in Castle Shannon, I decided to try this place because I had a coupon sent to me from their Toyota dealer (I own a Toyota, too). The coupon said it was good at any Baierl location. All I needed was a state inspection/emission. I arrived on time and waited. It took over an hour, but everyone was super professional and friendly. My appointment was on a Saturday which means you go to some side building with a small waiting area. It was small, but nice and clean. I will be back even though it is not near my neighborhood. Friendly and professional service is what I look for and I got it here. read more

well, still waiting over a week for a quote for my truck. can also tell you my ford 150 has rust and constantly needs something repaired not happy with the truck or baierl service. we also have a subaru and new escape, bought at baierl, you would think they would at least call back since we are such good customers!!! read more