Easy to deal with. Parts department is great. Service department is quick in and out service.read more

Spring of 2021 My 2013 Buick had a recall for toe links mailed to the house. I quickly contacted…read morethe Wexford dealer where this Buick was purchased new. They would contact me when parts were in (April 2021). Fast forward 18 months later and still no call from the Wrong Buick in Wexford Pa and a new safety recall card arrived. Called Wrong dealer again and was rudely told we told you we will call you, parts on national backorder. So, I called 1-800 Buick and they hooked me up with North Star who stated they would also call when parts were in. North Star called 2 days later and car was in 3 days after that and repaired. Fast Friendly and Professional. Our new dealership.

Without exaggerating, I reached out to 12 local auto body shops for a simple repair - to replace my…read morefront bumper that was rusting. Cash price, no insurance. Not only did Classic Automotive respond, but they did so in a timely manner, with a great price and were incredibly accommodating of my schedule. Special thanks to Aimee for her help and a friendly attitude throughout. They did a great job with the repair as well!

service quality value…read more All of the above are excellent. You can't find any better! And the office is beautiful as are all of the people from owner to office staff to fantastic mechanics. They talk to you, they explain, they want you to understand, and they will guide you through any difficulties. With gratude for all that you do, Ethel and Bob, Mars, PA

Came in for inspection & emissions, oil change, and to have two leaking tires fixed. I made my…read moreappointment about two weeks in advance and was given the option to drop the car off the night before and leave the key in the metal door slot or to drop off the morning of when they open. I chose the nighttime drop off. The metal door slot is easily visible right below a sign that says, "smile, you're on camera". John, the owner, could not be more personable and fair. The service is exactly what you're asking for and the price is more than reasonable. Actually, I would consider the work to be significantly better quality and the price to be very competitive compared to several other garages by me. It's worth a $30 Uber ride each way to this auto shop to have John's team service my vehicle. I won't go anywhere else in the future.

Took our car here for inspection, they had it for two days and we got it back with a huge chunk out…read moreof the front lip. When we called the owner said "good luck proving it" and hung up on us.

They did my state vehicle inspection. Super kind when booking my appointment and while onsite. Saw…read morethe same with other customers.

Needed a simple inspection, was told I needed roughly 3 grand worth of work done. Sure, whatever…read more The problem arises when I find out they charge me for their own shoddy workmanship in tearing apart an ABS harness that was perfectly fine. Again, whatever, I need my car and I'm held hostage by the shop so I approve the work. Well now there's continuing electrical issues with my car directly relating to the technicians bad crimp job on the harness they replaced and made me pay for. So I have to bring the car back to get fixed, do not get a courtesy vehicle, and get talked down the whole time I'm there. Come like 3 days after I finally get my car back I found two giant lugs left in my wiper area, cracking the inside of the plastic. I attemped to call twice, texted them probably about four times but still no answer. They respond quickly to a google review though!

Called at the start of October to get an inspection done, but they were booked until the 28th so…read moreyou better be sure to call in advance! All I wanted was an inspection, oil change, and a repair to my door. Some work needed to be done but it was affordable in my eyes. I was given options for replacing my tires with different values and tread grades. When I got the bill they never charged me for the door! Highly recommend seeing these guys! They're currently under some renovations but it hasn't slowed them down!

Amazing service. Vince was able to get my car inspected earlier than anticipated since I mentioned…read moreI needed it later that day. Everyone there I interacted with was helpful and kind. I'll definitely be going back.

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.

ARS was so incredibly helpful and accommodating when I had to get my car repaired. They were able…read moreto give me a timeline on when I would get an estimate on the vehicle and when repairs would start - they even finished earlier than anticipated. They were communicative of when the car would be ready for pickup and all of the services that were done on the vehicle. Customer service absolutely 10/10! I will not take my car to another repair shop.

I just wanted to say thanks to the folks at ARS for saving my car and helping us deal with the…read moreinsurance company. And all of my questions. It was so covered in silicone spray from another party's negligence it looked like it had been through a dust storm. If you can think of it, that part was covered down to the wheel wells. We thought it would be totaled the damage was so great, but they were able to help us get it right again.