We've taken our family here for years. The quality of care has gone down since their new dentist…read morecame. They now try to push for unnecessary and costly repairs. They also billed incorrectly. Disappointed.

I had been going to Mesa Ridge Dental for years, and this last year their business went downhill…read morequick. Last draw was being numbed for a 11am appointment. 1 hour later he was still not in the room. So unprofessional!!

Where to even begin?!…read more First off I would like to say that I am a person who takes comfort in a clean and well kept doctors or dentist office because it lets me know they care about their space and their patients. From the moment you walk in to the moment you walk out everything you see is immaculately kept. Clean surfaces, newer equipment etc. The staff greets you immediately and is very professional and caring. Never once did I feel like just another patient. Shelly sat and personally talked with me about my bad experience that's kept me from going to the dentist regularly. They made sure I was comfortable the entire time. I had a deep cleaning and a full new patient work up and I cannot express my gratitude enough to Mari and the staff. I specifically remember having my teeth worked on thinking "Could it be? Am I ACTUALLY fully relaxed at the dentist and having an amazing dental experience?" Mari did an exquisite job on my deep clean. Not once (no seriously) not once was I in even a small amount of pain. She was very thorough and was constantly making sure I was okay. I go back on Thursday to get the other half of my cleaning done and I can't believe I'm going to say this but, I'm not afraid! :) THANK YOU SO MUCH MARI!

I tried to get an appointment and had left a message asking to book urgently on a Friday. 4 days…read morelater I received a message stating that they received a muffled message from me and that they are not open Fridays. Turns out they are hardly every open, even close early, not even worth it. That's not catering to patients, that's a lazy office on vacation.

First off, I hate the dentist and try to avoid it. Like everyone…read more What I Had Done: Laser desensitizing treatment, a filling, and fluoride treatment. From the very first encounter entering the building, Rosie was kind and polite in checking me in. She gave me the appropriate forms immediately and told me what I could expect financially. Check in was 3 minutes for me to say hi, read the form, sign, sit down. The office offers some cooled waters and coffee with cozy spaces to sit and a warm, inviting atmosphere. AJ came to take me back within 5 minutes of check in (I had an 11 am appointment) and he got me early! I was in one of the bigger rooms in the back. I asked for a TV remote and blanket and AJ was more than happy to help me. He had SUCH a polite demeanor and I truly felt like smiling despite what I was in for. Dr. Tyng came and shook my hand, reviewed what we were doing today, and asked if I had concerns or questions. I told him I had some tooth sensitivity on a tooth that we had a watch on for a potential cavity. After he reviewed my Xrays, he advised that's the most invasive way to repair the sensitivity. He genuinely listened to my issues, verified the sensitivity by poking around with some air, and offered me not 1, not 2, but 3** different options. 1) just use sensodyne and leave it on without rinsing (cheapest option) 2) a polish that would cover the tooth and help sensitivity for 6-9 months (second most expensive), or 3) a laser treatment that works indefinitely and it's the most costly. I asked how much each option was. AJ took about 15-20 minutes to find out (totally fine and reasonable since they verified with my insurance and I kept asking additional questions) and I decided on the laser! AJ and Dr. Tyng numbed me up, and Maren, the hygienist, did my laser treatment. She walked me through EVERY step and what to expect. It took all of 5 minutes. Didn't feel a damn thing. And I'm one of those that feels too much stuff and is anxious. She checked on me multiple times during the treatment to make sure I was comfortable. She gave me advice on how to take care of the sensitivity and her previous record with the treatment on other patients! When that was done, she also left the tube of spare fluoride to be applied after my filling instead of wasting it. :) Dr. Tyng and AJ came back about 20 minutes after injecting the numbing agent and began the filling. It. Was. The FASTEST. Filling. I've ever gotten. It was under 15 minutes. That's INCLUDING the touch up to check my bite. AJ didn't complain once that I needed to adjust my bite and it took me about 4 tries to get it right. He also advised I could come back for free whenever I needed to have it adjusted again. At check out, Dee was polite and kind, scheduled me for my next cleaning, and emailed me my receipt. Upon leaving, Rosie remembered that she emailed me my forms and let me know before I left. Everyone here was so genuinely kind and it felt like they GAVE A CRAP ABOUT ME! They remembered my profession and asked how I was and what my plans were...they laughed with me at the movie I was watching. This was BY FAR the best dentist visit I've ever had. And I had a needle in my mouth! I actually came in and left smiling. I felt so weird being HAPPY leaving and going to the dentist! If you haven't come here, please do. Your needs will be addressed and they will absolutely do what they can to work with you!

Received a bill two years after the tooth extraction. Called the office twice, and was told they…read morewould get back to me. They never did. My insurance covers extractions, but still received a bill. Horrible customer service. I would not recommend

New patient, had an 8:00 a.m. appointment. Had to arrive early since they did not send paperwork…read morelike they said. After completing paperwork, I sat in the waiting room until 8:35 before being called back. I was there for a toothache only. It took 5 min+ just to get my name in the computer for an X-ray. After the X-ray it took another 5 min+ to have a dentist look at it and tell me I needed to be referred to an oral surgeon ( thank goodness!!!!). Once I learned who they refer patients to, I asked to be referred to another surgeon I am familiar with. I called Downtown Dentist after my appoint was done, 1 hour for 1 X-ray, and provided them with the surgeon's information. After hearing nothing for 2 days, I called the oral surgery center. They had not received the referral!! The people at this dental office were nice but the place is a train wreck. If you want a place that cares about your care and time, this is not the place for you. I will not go back since they blew it from start to finish.

Made appointments for my two children in late July, for my to children for standard cleanings…read more Appointment was to be for August 5th. I spoke with a female receptionist, who assured me they were in-network for insurance. She also assured me that she would verify all of this with the insurance and if there were any problems (being out of network) she would notify me prior to the appointments. Never heard from her, so I assumed all was good, only continued to get reminder texts for the appointments. When we (myself and my two children) walked into the office for our appointments, it wreaked of urine and feces. It was absolutely disgusting. I was never asked by either hygienist if I wanted my kids to receive fluoride.(whether I wanted to or not doesn't matter, it's standard practice to ask the parents) after waiting quite a long time for two standard cleanings, I was told there would be a "co-pay" for each child because the cleanings were only covered at 70%. I paid the "co-pay" and we left, thankfully, finally escaping the awful smell of a used diaper. It was truly disgusting. A few days ago I received a bill saying we owed much more than initially presented, mind you, for standard cleanings with no cavities. We were billed as if the dentist was out of network; so lied to about being in network and fraudulently billed by saying it would verified beforehand. Not to mention, the "co-pays" were not deducted from any of the cost. When the kids father (primary for insurance)called to straighten out the billing issue he was told they use a 3rd party provider for billing; it just keeps getting better. Then had to leave a VM with the billing service, to be told, in a recording, that a return phone call would come in 2 business days. Downtown Dentist, this is who you would like representing you by doing your billing??? This is unacceptable and the dentist is in fact in network. How can you even allow clientele to come into place of business smelling that way? How can you bill people this way after lying to them and making them feel reassured that their insurance is in network. This is fraud. -10/5 recommended.

NED, whoever peddled the AI voice program that called me should be run out of business and your…read moreoffice should get a refund. It took perhaps two sentences for me to realize I was not being spoken to by a real person. I asked if it was a real person speaking to me and it said it was. Then, although my name is Rebecah, not an uncommon name, it referred to me repeatedly as REBicca. It asked me about how I came to have dental problems, and after I said it started when my family joined a three ring circus and then later, when I went above the atmosphere in a Space X craft, for which the voice congratulated me, lol, I hung up. It repeated itself, and interrupted several times. Inefficient product, to say the least. It's quite wrong and inappropriate to not inform people right away that the voice is an AI program. If this practice can't afford a real person to respond to inquiries, and doesn't care about patients enough to make calls in person, I want no part of it.

went in to get a partial denture. When I went in for fitting on a Tuesday May 23,2023…read morethey practically tied me down and started screaming at me that "dammit there was decay there on both teeth". I had called them the prior Wednesday when my crown had fallen off. They told me they couldn't see me until the next week when I had a partial denture fitting.. I thought that was too long a time for an infection to not be addressed. especially since they said there was decay and that I needed crowns on those two teeth ,, well they didn't have time and then , Then someone at the office said,, ""you can glue it in yourself"" !!! That's when I called my other dentist, and he got me in. Dr R said " that I didn't need 2 crowns. There was only one that was needed. Did I want him to fix it and I said yes do that " he prepared a new crown. that would be ready in two weeks ,, the next day I go in for a fitting of my denture , Dr U, at North End Dental, had some kind of meltdown !!! "" screaming at me that there was still infection ,, there was still infection !!! That they needed to be fixed."" the teeth that had been worked on the day before,, and that had been prepared by surgery , Well, they didn't think it had been done correctly. I've got people with knives in my mouth. I'm supposed to be getting a fitting. I didn't come in and start yelling at them that they were liars " That I didn't need crowns."" I just thought well maybe they're stupid and they just don't know what they are looking at, but I was willing to give them the benefit of the doubt,, they practically tied me to the chair so they could dig in my mouth and do oral surgery on two teeth that had had surgery the day before! They yelled and bullied me and were so upset that they were goin to lose their money for two crowns, one which didn't need a crown,, They said " I needed two crowns" , but I didn't , and here they are yelling at me that they didn't chance to do them first! If I had gone to them the week before, they would have done two crowns, , and I would've never known that they had lied to me about needing new crowns ,, I have PTSD from Dentist Doing unnecessary surgery on me. I'm taking them to small claims court for "Unneeded surgery " and now they don't want to give me my partial denture so, no product delivered. When you go in watch out, it's like a timeshare presentation , an hour of photos. Why do people go into healthcare who don't really care about people ? I'm guessing , they thought they were goin to make a lot of money, by being a doctor ,, and they paid thousands and thousands of dollars for their marketing, which any small business person will tell you ,, "cannot be advertised into existence!! ". You must to get to know people and build your clientele . These people are not in healthcare. This is just a business to them.

Front staff never bothers to actually answer phone. Always lets it go to voicemail…read more Have desirable hours, but you can't use if nobody answers!

I've been here several times now and everyone has always been so nice and friendly. I've never run…read moreinto any trouble having to schedule/reschedule my appointments. There's little to no wait time once you arrive and they inform you of what they'll be doing. I came from another dental place nearby where I was really unhappy on their service. I highly recommend this to anyone looking for a new place.

Corina was our dental assistant today at my kids dentist and she made my three girls so…read morecomfortable and made us laugh the whole time! Love when we get to see her!

I'm going to miss my doctor at Fountain Modern Dentistry. She was absolutely awesome,…read moreunfortunately, her front end staff drove me away. I'll leave it at that and you take from this what you will. The work in the exam rooms, may be impacted by the work in the front entrance.

Love this office. I've always been scared to go to the dentist. I got told I needed a root canal…read morefor a tooth I cracked. I panicked. Needless to say it went beautifully!!!!! I really like this office. All appointments have been prompt. The staff is so pleasant. Highly recommend!!!!!

Poor customer service from the front office staff the building is very rundown and clearly they do…read morenot take care of their customers. My tooth needed a filling so I went back and got it filled and was in SO MUCH PAIN for two weeks made an appointment and they didn't drill it down properly. The doctor never checked the work the first time it was done so the staff is SEVERELY UNDERTRAINED I would not set foot into this dental office if it was the last one on earth.