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Bailey’s Boarding House

5.0 (2 reviews)
Closed • 9:00 am - 4:00 pm

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Services - Bailey’s Boarding House

Pet boarding

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Rover Oaks - Small Dog Yard - Rover Oaks Pet Resort! Picture taken from on the splash pad

Rover Oaks

(12 reviews)

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

Despite my elderly mother (who can't drive) being one of their customers for YEARS, they charged a…read more$20 late check in fee when I dropped her dog off 15-20 minutes late. It was NOT longer than that. Mom had a cardiac cath that morning, and there was a lot going on, so I was a FEW MINUTES LATE. For check in. When her dog would likely sit in a cage for hours before they got to her. Poor customer service, and poor loyalty to their long-time customers. Mom is the type of person to just pay it without complaint, so I'm complaining on her behalf. This isn't right. I'll urge her to use a different groomer next time. However, she's also a very loyal and kind customer, so she'll probably stick with them. P.S. Of course, I'll pay the late fee myself. It wasn't mom's fault it was late.

Bailey’s Boarding House - petboarding - Updated June 2026

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