Went here and got a consultation. Decided not to use this orthodontist called and let them know and…read moreask for the refund that I paid that they said was a down payment of $200. They would not refund it stating that it was for all the pictures that they took. Will be seeking an attorney.

I was so worried about my 11 year old daughters braces. I have no insurance and I was pleasantly…read moresurprised when they offered a simple payment plan that wouldn't break the bank. I have looked all over the valley and there is no place that made it this affordable. The staff were so friendly and the facility was clean and up to date.

If an ortho recommends jaw surgery as part of your adult ortho treatment plan, I'd go to Dr…read more Graham's office for a second opinion! I had braces as a teen. Now in my mid 30s, my teeth were shifting and my bite on my right side was off. I decided to check out another ortho who recommended jaw surgery--what a shock! I did not feel good at all about getting jaw surgery and left that office getting ideas in my head about what else is wrong with my face. My husband was livid when I told him about possibility of getting jaw surgery lol! I remembered that one of my coworkers mentioned he had similar issue about needing jaw surgery with a different ortho and was able to do his treatment just with braces at Dr Graham so I scheduled a consult there. Dr. Graham and his team are very detailed oriented in evaluating your treatment plan. Everyone is so friendly and nice! I also like the convenience of filling out patient forms and insurance info all on my phone. His office offers a variety of ortho products, it is not like the traditional braces where you stick rubber bands to secure the brackets. For comparison, the other ortho said my total treatment time would take 24 months, including the surgery with regular braces. With Dr. Graham, my treatment would require a motion appliance and Invisalign for 12-18 months. That is a huge difference! Go see several orthos and compare because they are not all the same. I just left Graham Ortho office feeling so happy and know I'll be in good hands and receiving great care. I can't wait to start my treatment soon!!

Tried to see if I could get my teeth fixed before they moved and receptionist was so rude and not…read moreinformative at all. The demeanor on the phone was super condescending and not helpful.

The new Orthodontist sucks, she doesn't not interact with the patients, not one bit, she just comes…read morein and does whatever she needs to and leaves, she doesn't even tell you to open your mouth just shoves her tools in between your lips.

Do not go here. They do not value their customers or contracts. At one point they offered life time…read morewarranties and then when I went in to get my "lifetime warranty braces" they scoffed and said they don't have those, although they said in my contract it did state that. now on the other post they say, mm didn't find you, when in fact bro i should just post a TikTok so no one ever goes here. You guys don't give a solitary f about your customers.

I will never go to another dentist. After my dentist retired, I had a struggle trying to find a…read moredentist that would listen to my concerns and would help with addressing my genuine fear of dental work. Dr. Frandsen and team are WONDERFUL. Kind, caring and sensitive to my needs. I always feel comfortable and calm whenever I go in for dental work. I highly recommend Horizon Dental, Dr. Frandsen and his amazing staff.

My bonding needed to be fixed multiple tones and yet Dr. Frandsen wouldn't make time. It's…read moreunfortunate bc I thought he looked out for his patients.

Good care, starting with the very friendly receptionist. everyone is very reassuring and calm and…read morefriendly. Offers you gas to relax you. It was nice to watch TV during the procedure, extracting two molars in my case. It made the time go by faster. I recommend them. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I love going to the Dentist now. Dr Smith really makes me feel welcome . I used to hate the…read moredentist, but now It's nothing

So Amazing! Everyone is so caring & attentive. They made sure that my daughter's teeth were…read morecorrected to what she was comfortable with no matter how many appointments it took. Thank you. Much appreciated! I would recommend Velux Dental 10 out of 10!

Everything that should not happen with a dental treatment has happened. Like an episode of Seinfeld…read moreridiculous thus far with no effort to apologize or correct the situation. This is why my teeth look the way that they do; every time I get dental work done it ends up being a scam that I have to walk away from it. There's still time for them to do the right thing and turn the situation around but frankly, they are lucky my attorney hasn't contacted them as I'm at immediate care right now due to constant pain, infection and have now missed 6 days of work. Perhaps these people are unaware of my hourly rate. This office has a business license right now because I'm being kind and allowing them to keep it. Beyond unprofessional.

Dr brown and his team have treated all 4 of my kids teeth. They have always been professional,kind,…read moreand wait times have been short. I have had complete confidence that the treatments are up to date and the best available. The cost is completely fair and they have been good to work with our insurance. I would recommend them to anyone who needs an orthodontist.

Dr Brown assured me that the concerns I had were going to to be taken care of. Unfortunately, the…read morefinal product was not what I was promised. My top teeth are still flared and bottom bite is square instead of round, which looks awkward and causes the canines to not line up right. When I brought up these concerns two months before the scheduled removal, he assured me that everything would be fine by the scheduled date. When I again brought up my concerns on the day of braces removal, he said some polishing would fix the problem. I trusted his expert advice and was incredibly disappointed when the braces were removed and the bite still looks crooked. My smile is much better than it originally was, and I'm grateful for that. He also did a great job on two of my family members. I was just hoping for (and thought I was paying for) A+ and I got B. I would have gone somewhere else if I had known this would be the end result and I would be treated like I was wrong and didn't know what I was talking about. If you only want an OK smile, Dr. Brown is the guy to go to.

Dr DeMille may do good work but, the office staff and billing is HORRIBLE!…read more They do not honor their own quotes and charge a lot more if you try to use insurance. After paying off the balance, they will send additional bills in the mail adding extra fees which were never discussed or included in the original quotes they have their patients sign before starting any work. When dental insurance pays more than the estimate, they won't return the extra money they collected or even apply it to future work. Even taking in the insurance EOBs (showing the insurance paid hundreds more then their estimate), they keep the extra money. Also, if THEY cancel your appt within 48 hours before the appt time, THEY CHARGE THE PATIENT a cancellation fee. Very dishonest way to conduct business.

I strongly urge others to take the billing concerns shared by previous patients seriously (Google…read moreReviews). I initially trusted the positive reviews, which unfortunately led me to this dental office--an experience I regret. Despite having active Delta Dental coverage, I was charged $39 out-of-pocket for a regional block anesthesia because, according to the office, my insurance "denied it." After personally contacting Delta Dental, they confirmed the charge should not have been applied and even contacted the dental office on my behalf. This indicates a troubling pattern of unbundling services in a way that bypasses insurance coverage. Additionally, they will try to get you to use "better quality materials" that is not covered by insurance--something not clearly explained upfront unless you ask them and to remove it they add it on and only remove if you read the paper and ask them about it (e.g Nano-Hybrid Composite). When I questioned the charges, the office threatened to send the unpaid balance to collections, citing "Utah law" as the reason patients are responsible for all uncovered portions and said they could work a "payment plan" as to balm their charge as if they are helping you instead of correcting the error. This practice also uses high-end x-ray machines and frequently performs excessive imaging, which appears more designed to increase billing than improve patient care. These unnecessary x-rays result in inflated costs to the insurance. In total, I paid $209 out-of-pocket for a routine cleaning and the removal of a single wisdom tooth (that's with having Delta Dental insurance coverage )--despite Delta Dental confirming my total out-of-pocket cost for everything should have been only $170 (So, I basically paid $39 extra (reg. block anesthesia | something I should have not been charged for - unbundling). This discrepancy raises concerns about whether this is a case of unethical billing practices or a lack of proper understanding of insurance protocols. I lean more towards unethical billing practices because this Dental Office has done it to other folks as-well, I understand mistakes, but it's happened what seems like a lot to other folks as well based on the low-star reviews, now me included. Based on my experience with billing here--and similar reports from other patients--I recommend seeking care from a dental provider that prioritizes transparent billing, ethical practices, and patient trust.