Wonderful experience! They really saved me--I moved to this area a couple years ago but never…read morebothered getting a local eye Dr because I found out I could just get my contact lens prescription through 1-800 contacts, but then my glasses broke and I learned I couldn't use that contact lens Rx for glasses, and unless I got the correct prescription within 5 days my order for new glasses was going to be cancelled! I called around in a panic and Pacific EyeCare had an appointment available within 48 hrs. The office staff was very helpful on the phone, gave me an accurate cost estimate (paying out of pocket with no insurance) and followed up with text reminders for my appointment. They were friendly and helpful in person too, (and didn't judge me for getting myself into such a situation!) and I have to say it was tremendously reassuring to have an actual professional take a look at my eyes after several years of renewals through a website. Dr. Trull was very friendly, we had a nice chat before he explained the results of my exam. I had been a little bit worried that maybe I was taking a stupid risk with my long-term eye health and I'm so relieved that everything is still fine and healthy. Probably going to switch back to in-person appointments from here on out, it's just not worth finding myself in this situation again. Thank you so much to Dr. Trull and staff!

Went for 2 appointments and never received an eye proscription for glasses or contacts and they…read morekept billing my medical trying to get the best vision as possible I felt like I was getting ripped off and left with a $300.00 bill. I do not recommend this establishment unless you just want to waste money.

I love this office! / business. They are experts all while being REALLY NICE!…read more Thanks :-)

What is going on with Kitsap Eye Physician appointment? I called In June to make an eye…read moreappointment with Dr. Gagnon, the receptionist told me they're not taking appointments until November. I call today, it's November, and I'm told they're not taking applications until February. Can anyone suggest a reliable eye doctor that I can get in to see? I am diabetic and trying to stay eye healthy among other things!

Dr. Ngan and her staff are the best. They made sure my glasses, and prescription were perfectly…read moremade. Their commitment to customer satisfaction is outstanding. 100% recommended.

Staffs are Very friendly and accommodating. Excellent service and an overall amazing experience !!!read more

Helpful and knowledgable staff; priced a tad high; parking is a bit hard as it is in close quarters…read more(small parking strips) especially if you have not gotten your new specks yet! :- ) Dr. and staff are pretty nice!

I went in to have an eye exam. Was advised my insurance covered what I wanted and was told it would…read morecover additional exam. I stated I didn't have the extra money for that but was assured the insurance covered it so went ahead and had it done. They are now sending me threatening emails saying if I do not pay it by a certain time they are sending it to collections. The employee told me and then reassured me it was covered. Guess that employee needs to be trained again, so she gives customers correct information and future customers do not have this happen to them. Will never go back to them ever again. I will visit another company next year.

I had a missunderstanding with my wife and the dr. she was waiting for a call from a referal. never…read moregot it due to not answering unknown callers, possible scam calls. thought there would be a message. long story short, it was on her my charts referrals. dr. did everything right, she was just new to navigating the site. I had not realized her mistake until I had a appointment and asked the dr. directly (dr. wang). he immediately gave me the number. thank you so much. I have been stressed for months.

If call my doctor I'be never had office answer. Just finished calling and after waiting 15 mins…read morefor front desk to answer the person hung up on me requiring me to waste 15 more minutes to contact. My Doctor is fine but customer service is terrible.