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    The Cap Stop

    The Cap Stop

    (7 reviews)

    Great U-Haul rental site. Larry gave great customer service!!! I highly recommend this business…read moreand will be back for my next U-Haul rental.

    I rented a 5' x 8' enclosed trailer from the cap stop in North Canton, OH. After picking the…read moretrailer up, I noticed it was towing very rough. I pulled over to inspect it further and saw a completely worn tire with a ridge in it. I immediately called them back and asked for a new tire. I was told I needed to go through their roadside assistance team to get a replacement. After numerous phone calls a service provider came out but didn't have the correct replacement tire even after I sent him a picture and the specs of the tire. I waited another 2 hours for a different provider to come and change the defective tire. The roadside provider advised me not to rent from the smaller uhaul companies like this as they don't routinely perform proper inspections of their equipment. My trip was delayed for over three hours and even more concerning, my family and myself were put at risk. Upon returning the trailer, I asked if the rentals were inspected before they were rented out. I was initially told yes, but after requesting the documentation, I was told there was none and the only inspection is a kick of the tires to make sure they have air in them. The guy I rented it from, Larry D., also refused to refund any of the rental or give me the contact information for his supervisor or the corporate office.

    Bair's Powersports - motodealers - Updated June 2026

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