Came in here a few times but this last time was outstanding overall. A dear friend of mine was…read morestuck with a dead battery in the parking lot and due to the battery being in a different location we were kind of out of luck.. until Bret came to the rescue and literally went above and beyond and not only changed it out for her but also made sure it started after to ensure she would make it out of there okay! I've never felt such welcoming arms as I do everytime I walk into this location! Thank you!

Jim, the manager at the Whipple location goes above and beyond for his customers! I came in with a…read moredead battery on my GMC Sierra. The computer said it was a 45 minute job and they couldn't do it. Jim promptly change the battery in my truck even though it was definitely more difficult than a normal battery install. I wouldn't hesitate to go here for all of your auto parts needs...they will treat you right! Thanks again.

Auto Zone North Canton--give them all the stars! Great experience with knowledgeable and helpful…read morepeople. They figured out my car's problem, found the parts, and when I said I might try to install them, they immediately came out to do it themselves! Wisely avoiding the explosion and vehicle fire that would surely have occurred if I tried that on my own. Thanks very much AZ North Canton! You're the best!

Have to give a shout out to Gaylord. One of the nicest guys I've had to deal with when it comes to…read moreworking on cars, which to be honest, I don't know much about lol. He was very knowledgeable, very friendly, figured out what I needed, and even offered to come out and put it in for me, which he did, and then refused to take a tip for his efforts. This definitely will be my go to place for any more issues with my car. Gaylord, thank you for getting me all fixed up. You are the MAN!!

Great experience at Toyota of North Canton! The sales team was friendly, straightforward, and made…read morethe whole process quick and easy. Would highly recommend!

I wanted the service desk people to check m tire pressure for me. I pulled into the garage - no one…read morecame out so I finally went in. two people an older woman and an older man were talking and doing nothing. I waited and waited. they looked at me and just kept talking. Finally a gal way down at the end who was there when Cain had it said I will help you and she did. She is and always has been very helpful, Pretty bad when you are not even acknowledged by the service peoplewho are doing nothing

They know what their doing ! They take the time to do it…read moreright ! Super nice bunch of employees here at Terry's

From the owner: Located in North Canton, OH, Terry's Truck And Trailer Center Inc has been a trusted name in truck…read moreaccessories for over 40 years. Specializing in top-quality parts and exceptional service, our experienced team is dedicated to enhancing the performance and aesthetics of your trucks and trailers. From custom installations to reliable repairs, we are your one-stop shop for all your truck accessory needs. Trust Terry's Truck And Trailer Center Inc to keep you rolling in style and safety.

I received an email from BMW that my BMW i4 is now eligible for the Plug & Charge feature. To get…read morestarted, bring your vehicle to your local BMW Center for the complimentary Plug & Charge software upgrade. I made an appointment at my local dealership Got there and was told (by Chris) they (North Canton BMW) wasn't doing a $300 upgrade just because of an email. Service person (Chris) said this was my 2 year complimentary charging at Electrify America. Obviously this person (Chris) has no clue what complimentary software upgrade is! I left and called BMW's concierge asking about the upgrade. They said my vehicle was eligible for the software upgrade. I called back to NC BMW stating the information I received from BMW. Service person (Chris) said to send original emails to the service manager (Vernon) which I did. I also followed up with service manager (Vernon) and he said he would call me back. No call back in a week. I also found a link to BMW's website making reference to the Plug and Charge eligibility. And indeed my vehicle is eligible for the upgrade. I followed up with a second email to the NC BMW service manager (Vernon) with the Plug and Charge eligibility link to BMW's website. Once again no reply! I've purchased numerous vehicles from this dealership and I don't appreciate being ghosted. Since the ownership change of this dealership the quality of customer service is totally unacceptable. I will NEVER buy another vehicle from this dealership. Nor will I recommend anyone buying and having their vehicle serviced at this dealership.

If I could give them a zero I would. I took the car in for water in the battery compartment,…read morerequiring a tow in for service. A service bulletin was out and the car would not start. Service writer took all the info so I thought and all was in good hands. I was wrong. He calls back and says its the tail light seal after testing, shorted the battery cable and a sensor. He then up sells me a belt and tensioner. I take care of my cars. He quotes a price ok go ahead. He talks me out of having them program a new key for me that I wanted as well....what???? I arrive to pick up the car. I go to the trunk and it looks like the mechanic made the repair and just left. Trim panel off. Good thing he did cuz I caught the water still in the battery compartment. Turns out they changed all the electrical parts never did a water test so the source was never identified. Why would I pay to fix parts that shorted out without identifying and fixing the source. Service manager comes out, Mr Howdy duty on wheels. Tells me they intentionally leave the car as they found it. R u crazy. It was towed in for a no start and the battery.......offers other costs to water test and make the rest of the repairs. This has to be the worst bmw dealer I have ever been to. They are pure idiots. Avoid this place at all costs.

I needed a battery replaced and found Adkins. I was very happy with the service, he replaced the…read morebattery and did a diagnostic scan. It was quick, same day and very convenient for me.

I put in a diagnostic request for my mother in law's 2009 Kia Rondo. She doesn't have much money,…read moreso I was hoping to try and save her some money. I had to have a tow truck it to her address due to it not wanting to start in Park, I found out though that the shifter was very stiff as well and would only move when I used the bypass button. I couldn't get it to start but the tow truck driver showed me that it would start in neutral using the bypass switch and shift into gear but when in park it would still move. So, we didn't want to risk driving it to her house and so we had it towed. The tow truck driver said any mechanic should be able to fix that for you with no problem. So, I called Adkins that evening, and he diagnosed it the next day. He said, he tore the whole console apart, even tested the neutral safety switch but it was seized and couldn't be moved out of neutral. He told me it starts but will not shift. I was told the rod was welded internally within the transmission. I thanked him for his time and effort and he was paid by my mother in law. We'll, then myself and a friend came over and found the shifter was indeed froze in neutral, but after we re-tore the console back apart, and diagnosing it ourself we got it to shift. Took it to a transmission shop, who said this is not a transmission problem at all. We were told to take it to a mechanic and that it's either in the shifter itself or the cable, but definitely nothing to do with the transmission. The mechanic from Adkins confirmed over and over that he's torn many of these apart and he knows his stuff when it comes to vehicles. The question is, then why did he not diagnose the issue correctly and refer me to a transmission shop who then sent me back to a mechanic. I got the shifter out of neutral but he couldn't. He said he tested the neutral safety switch but it didn't look like it had been touched. I'm just saying, I will never trust this company to touch another vehicle of mine. Didn't seem to know as much as he claimed. Did not give a correct diagnosis and still took my mother in laws money. You decide what's right or if you would trust this mechanic.​