Rodney and Shawn were AMAZING!! My Ford Fusion 2016 had a water pump break, and had been gone for…read moretwo months and had been to multiple shops, no one could fix it or figure out what was wrong with it. Thankfully it came into Rodney and Shawn's hands and within a week he was able to diagnose it and put a whole new engine in it and had it running like a brand new car, while also giving us a great deal because of length of the other shops took for them to try and fix it. If it wasn't for them we don't know where this car would be probably in the scrap yard to be honest. We can't thank them enough for the great service they provided and the hard work they put into it. 10/10 would recommend to anyone! Thanks again!!

This place is the worst don't go here the lie to over change on repairing that's not needed …read more Backyard mechanics. Had my truck for three weeks with no work done lie about a locked engine. Fraud don't go here .

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

Have never had issues or beef with their employees or work. Professionals and courteous too. From…read moremy experience in 8 years living here, Only 2-3 auto or body shops in town that I can say that about, But they're the best IMO. If I ever move away from here, I'll miss them. Edit: I should also plug Pat & Mike's Auto off of Market Ave (Southbound) just before the traffic light and OH-62W to I-77N connector. Honest and knowledgeable as well, (sometimes) more budget friendly than other local shops. They recommended CS for alternate work they couldn't perform. I still use both companies. :)

I trust these guys more than anyone around town! They may not be the fastest service around but…read morethey're the most reliable in town! I would highly recommend chassis systems our family trusts them and my dad has been using them for over 20 years! Don't look any further they will take good care of you! For the right price and service I don't think you need look further!

was so impressed with auto excell, had to have work on my car between betweenChristmas and new…read moreyear, even thought the hours were limited, John and Lance went out of their way to get my cat fixed as quickly as possible, even let me pick my car up on a day they were closed. My car is running great. Lance also reached out to me to see how the car was a few days after I got it back. this is a 5 star place with excellent customer service. I will recommend auto-excel and will definitely be a forever customer. my sincere thanks Sandy Ventrone

Auto Excel is the only place I take my cars. I have used them for my last three cars. Very fair,…read morehonest and accommodating. Highly recommend!!!!

This place treated me very well. I've taken all my trucks here for routine service. They did the…read moresame work which the dealer recommended (but for way less money). Def would recommend to a friend.

Customer service - great, honesty- great, price - great! My Acadia shifts much better. Would…read morehighly recommend.

My car was completed in a matter of days. Worked well with my insurance company. Also made…read morereturning my rental very easy.

I got side swiped messing up my two doors. Although every worker I have spoken too has been…read moreresponsive and very polite, I have been told three different times in which my car would be completed. I drove by yesterday and my car was sitting outside windows down painted and looked perfect, yet I couldn't get. I was told Tuesday pickup, then weds, then for sure thurs. It's thurs I call to check and of course something else about a camera and if codes pop up they'll have to have a third party fix which will take another day (at least) I've expressed I am struggling with renting a car- (guys insurance only covers 26$ a day and it's 35$ a day on top of gas I drive for work) and I had scheduled to return car today cuz I was told IT WOULD BE READY. And again they're so nice.. but no one can give me a real time frame what so ever. So I'm getting very frustursted but I will say phenomenal customer service

They did a fantastic job on my Durango. Looks great, cleaned it up really nice and even washed it!…read moreDennis and his techs are super friendly, and knowledgeable. I would highly recommend their services for both repair and body work. Thanks so much Roths! Sincerely Bob Joy

Shout out to this awesome auto shop. They have helped me a number of times with my car. Just this…read moreweek I had to get my air-condition fixed in my ford fusion. What a job!!!! Took the whole dash out and did an excellent job (as usual). I highly recommend these wonderful place.

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.