Doesn't return phone calls. Only talks when she has you on speaker phone. I have been with State…read moreFarm for years, but have recently been so disappointed with her service I am considering Geico

I had an exceptional experience in getting insurance for my office. There was a tight turnaround…read moretime and they were able to get the policy submitted. timely. All of the team members were very professional and able to address the questions that I had and provide me with the appropriate coverage that I needed. Not only was the team professional, but I also felt comfortable working with them and they had a great attitude. Zuray went above and beyond to make sure that I was taken care of and she goes beyond just making sure that you have your insurance taken care of.

Avoid at all costs…read more Full disclosure: my dad, and one of my brothers, were agents here, maybe still are, hard to tell what's true or who's even my agent (keep reading). The first review for this company from Jonny K. is also one of my brothers, who is praising his own brother Joseph Knowles, as if he's just another pleased customer. So at least one of their 5 star reviews is, well...biased, to put it politely. I signed up nearly 10 years ago for auto, motorcycle, renters, and an umbrella policy. Put them all on autopay, paid every month, every policy, on time. Had a couple different accidents and overall got good insurance services from Nationwide as a company. We recently moved states. I called the agency and was promised that I didn't need to do anything prior to the move, I could keep my coverages in CA until I had a new address in our new state and could register the car there, and then I could call in to switch the coverages to the new state. Sure wish I had documented that call. We moved, I left my coverages in CA, everything still on autopay. Got the new address locked down, got the new drivers license, registered the car, and reached out to Nationwide, as directed, the same week I registered the car. They told me I didn't have an auto policy in effect. So I had actually been driving around WITHOUT AUTO INSURANCE that I had paid for. Turns out they sent a note to my old address in California informing me that they would not be renewing the policy since the vehicle was no longer garaged in California. EXACTLY LIKE I CALLED AND TOLD THEM IT WOULDN'T BE. That mail got forwarded to our temporary address and I didn't receive it before calling to switch over my insurances, but now I no longer had insurance. Try getting auto insurance at a competitive rate while you've had a lapse in your insurance. Go ahead, I'll wait right here. Oh you're back? How'd it go? Yeaaaaaah. Call Provence, they tell me that my dad is my agent and I need to call him. Call my dad, who I still (mistakenly) assumed was my agent. He refers me to Nationwide's Sales Services escalation team. Call them half a dozen times, they called me back 3 times, then stopped returning my calls altogether. Reach back out to my dad back to try to get help. Found out that I actually DON'T HAVE AN AGENT assigned anymore. Haven't for years maybe. Suggest I try reaching out to Sales Services escalation, who as I mentioned have stopped returning my calls. Tl;dr - pay for 4 policies on time every month for a decade. Provence unassigns you an agent without telling you. Nationwide cancels your policy without contacting you. This is the level of customer service you receive when YOUR OWN FAMILY works at the agency. Good luck getting anyone to help you.

Phenomenal agency. Great staff. Customer service is one of kind. Even with the industry issues now…read morethey go above and beyond.

Seriously such a rip off. This guy raises my insurance every year but this is insane. Honda car…read morepayment for $540 monthly! Its almost double from my 2024 monthly payments. No warning or anything. Just automatic renewal. Please take your business somewhere else. You will be overcharged.

I was a customer for over a decade. Initially his office was excellent, but in the last five years…read morePeter has let things slip. Clearly he is just kicking the ball along and the agency is on autopilot. At first I thought what did it matter? But then his agency filled out our new car insurance incorrectly and head office reminded me accuracy was our duty. So I moved all our insurance. It was a hard decision, but insurance is not something you risk. Insurance companies will look for loop holes to not pay and this agency will create them.

This place sucks! Kim did our taxes and something got messed up. And then she gave us an attitude…read morelike we were bugging her. The i.r.s. sent us a letter and she refuses to help us or even return our phone calls . Now we have to try and figure out what is wrong all by ourselves. I definitely will never use this place again, and I would never recommend them either.

Totally go to Kim she knows what she's doing. Had another rep file my taxes. There was a…read moremiscommunication. I was upset Kim went above and beyond to look into it. She provided me proof it will be ok. Found out today everything went through. I will be in to apologize to Kim. Definitely never listen to family even if they work for IRS. Thank you Kim for dealing with me I'm sorry. Should have known my own family always tries to act better then me just because they work for IRS.

Dave Woodel has been my insurance broker for the past 4 years. He handles my workers compensation,…read moregeneral lability and my commercial auto insurance. Dave is the most honest and caring insurance professional I've ever done business with. He ensures my business is properly protected and saved me money on top of adding additional benefits. You won't go wrong with Woodel Insurance.

Dave is honest, reliable and very personable. He has worked with me many times over the years to…read moreget me the best insurance rate possible.

Rich has been handling my auto, home and ranch insurance for over 10 years…read more I can always count on him and his staff to take care of all of my insurance needs. Old school customer service is just a phone call away

Gio was awesome working with. Made the process very easy and got the only the coverage I needed…read more knocking my monthly payment down lower than expected. Thanks Gio

This is hard to believe but I had such a good experience. I'm almost glad my truck broke down in El…read moreDorado Hills California.    Nick H (aka Nicolas the ridiculous) called me immediately and told me when he was coming. He was so kind, professional, and thoughtful-took wonderful care of my truck and me.  I didn't have a ride home and was planning on hiring an Uber, but he said that sometimes AAA covers that too !   So he talked with his management and they instructed him to take me home which was more than 10 miles away from where my truck was left for service. Wow, I am blown away and didn't know that that was even possible... thank you AAA for going above and beyond the call of duty, and making a difficult night actually enjoyable. Thank you all for your kindness expertise, and giving such incredible service.  I don't have words to describe how grateful I am and how much I will recommend AAA to all my family and friends. Thank you, thank you thank you Karen (antidote to the joke on the Internet hopefully )

Front counter Woman (standing behind the "Welcome" sign could use some customer skills. We had come…read morein, and asked to talk to a travel agent and she said they were on vacation. She offered to get us the number of another Triple A offices' travel agent but then a couple got in line behind us. She said I'll just help them first. So we waited. Then 4 more people got in line and she proceeded to help everyone before she finished with us! We were there first so I do not understand. Shouldn't you help people in order, like first come first serve? We just left. It felt rude of her.

Fantastic experience with them, so helpful and professional! It's a place that at root just wants…read moreto help people with an important part of life and peace of mind, and they sure made my life easier!

UPDATED: Apparently if you post a review, Jodi will use your personal information (phone AND email)…read moreto harass you. I didn't know you could use such personal information to harass in such a way. I've received 2 emails and a long voicemail just within the few hours of posting this. I'm well aware not having health insurance is against the bullshit CA law, what Jodi isn't aware of is the inability to afford it. Don't waste your time. Jodi is the worst. Absolutely no help, and rude as can be. I was referred by my employer and the gentleman I spoke to I believe was Joe was so kind and helpful. But when transferred to Jodi she quickly told me to just call covered CA myself. Didn't try to discuss other options or any options period. When she asked about a policy for my husband and I told her I wasn't looking for one for him her response was "what are you gonna do when you get hit with a $100,000 hospital bill?" Thanks Jodi. Best of luck to you too.