Zero stars They completely took advantage of my Dad. He did…read morenot want any replacements, but they came back and did it any way and charged him over $6700. There was nothing wrong with the AC. Btw He only called to have them change the filter. I will be telling everyone not to use this company. Repeat Zero stars.

Scammed us for a Freon refill. Lasted 5 days. Came back out and wanted to do it again for sell us…read morea new unit that's only 6 years old.

I have had a good relationship with Allen AC since I moved back home 25 years ago. I have…read morerecommended them to friends and acquaintances many times and never had anyone complain. I just had a new AC unit installed which they did in a couple hours. I am now in the cool again. Quality installed at a good price.

A/C tech responded same day. That's about all that went well. The A/C wasn't cooling enough and was…read morecontinually on. The tech couldn't find a leak although the refrigerant was low and there was oil on a copper pipe going to the evaporator inside. He recommended replacing the compressor and coil since he said they were under warranty and we would have to pay for labor. When I told him we didn't buy the unit from his company, he said that now everything was different. He did charge the unit with refrigerant but I never heard feom him again. Days later, a tech from a Corpus company found the problem almost immediately. The Schraeder valve (same as the valve in tires) was defective. Replaced the $1 part and we're good to go.

5 stars for coming so quickly and fixing my A/C in less than 30 minutes. 1 star for the cost! They…read moresaid I would have a $140 service call, which I expected (not that high, but expected) however, Brinson then told me the part was still under warranty (hooray) but the labor fee for 5 minutes of work would be $225! Are you kidding me! That equates to $2,700 an hour for labor! Even with a senior discount that 30 minutes cost me a total of $367! I do not understand why the charge for labor is that high, especially since they are already charging $140 for a service fee. Plus as nice as Brinson was, I was disappointed that he left his half-empty drink outside on my trash container that I had to bring in the house, empty out and throw away. Just sayin'. I wish I could find a job that paid $2,700 an hour!

" I would give ZERO stars" if possible. This is the absolute worst company and I warn people not…read moreto use them. I had a new AC/ furnace installed October of 2022 and once installed many pieces on a brand new unit were being replaced because the furnace would not stay on. These were uneducated kids sent to work without supervision for install, and the only issue was they never replaced the roof jack! But everything else was being replaced!! My personal belongings were broken and damaged as well. Ever since this install this machine has had nothing but issues. I've had a great company continually come out to keep working on this unit ever since 2022. Be ware of this company and it's work! ​

Be careful of anything you sign. There is a TWO YEAR cancellation fee of $200. I signed a contract…read moreafter being told I would get "priority" in the queue. Never happened. Everytime they would show up, they fixed the problem, but then tried to sell me upgrades - to the point that I even needed a whole new system. Mine was only six years old. I sold my house and they still want to charge me a prorated cancellation fee of $100.

I tried to receive information how they reach a price for just labor. They claimed that there is…read moreno hourly rate. I wanted them to explain to me how they can justify charging me $1788.00 for sealing several small leaks which took a little over 30 minutes. It seems to me that they could not give me a good explanation. I reheard and found out that the job ranged from $375 to $700. and some as little as $150. If your have repair work only, I would inquire what the cost per hour for labor. for that job and how long it would take. I wonder how many other customers that they did the same thing of over charging. There is only one reason they have no hourly rate, so they can charge any amount.

I've been a customer of Express Air for a little over a year now. After a bad maintenance…read moreexperience with another local company we decided to try Express Air. We couldn't have made a better decision. They are honest, they show up when they say they will, they don't try to upsell you anything. They just do great work at a reasonable price. That same "other company" also tried to take advantage of my mother and so we called Express Air for a second opinion. It turns out the other company switched some wires around during a maintenance call and then tried to charge my mother thousands of dollars for a new unit when all she needed was to have two wires switched back the correct way. If you want honest, dependable service at a reasonable price, I highly recommend Express Air for all of your AC/heating needs.

Great Service! Friendly & reliable I've been very pleased with this company! Miguel and his brother…read moreare very polite. They come on time and do a great job!

My family & I moved into the area about a year ago and the house we purchased lost it's AC in the…read more2nd month. We called BJ's and they were quick to respond to our crisis. The technician reviewed all options with us and answered all my questions thoroughly. I didn't feel like they were trying to press any of the options and after talking with a couple other local companies we chose their services. This was an easy decision as BJ's didn't press us for the sale and went into great detail about my AC/Heating system. I have had the new outside unit for 9 mos. now and the system is working great. I ran into the owner at a local function and let him know how great his technician was and how professional this job was done. HIs name is Sylvester and he was as nice as can be. He thanked me for my business and gave me his card with his contact number on it!!! He let me know if we needed anything at all just to call and ask. Excellent customer service from this company! I will plan to utilize this company again when it's time to replace the heating system. Excellent customer service, answered all of my questions without hesitation, and explained all of my options at a competitive price. Love it! Thank you BJ's!!!!!!!!!

We called BJ's for an estimate for replace duct work damaged due to hurricane. Thy were quick to…read morecome out and inspect. Never received estimate. Several calls with the response that they would check into the situation, still no reply after 2 weeks. If they don't want the job they should say so and not leave us hanging.