Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Brad's the man! Brad helped us insure our first home in Chico in 2006, which we still insure…read morethrough his office now that it's a rental property. We had such good experience with Brad & co. that we worked with them to insure another property in the Bay Area this year. He and his team provide top notch customer service. They respond quickly by phone or email. They also send regular updates about insurance news. Highly recommended!

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Acceptance Insurance, Elysha Moore did a fantastic job helping me for the second time with my…read moreinsurance. Elysha is phenomenal at what she does, very professional, patient, helps you understand and get to a very satisfying adjustment when dealing with your insurance. I really appreciate her help and expertise and definitely highly recommend Elysha Moore at Acceptance Insurance.

Kriste was such an amazeing help got my quote and insurance in no time such great energy you made…read moremy day highly recommend

Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

Chris has been a pleasure to work with. Switched my agent of 30 years to Chris and couldn't be…read morehappier. Highly recommended.

Solid insurance agent. Staff is responsible, responds quickly, and will go the 'extra mile' to meet…read moreclient needs. Strong recommendation

Got a notice from my insurance carrier that they were dropping my Home Owner's Insurance for new CA…read morebuilding requirements (I had no idea - I've lived in the house for 27 years). I had to hire a plumber for $$$$$, it was a bad day. THEN the carrier wanted to challenge the work that was done! Thank goodness for Vanessa at Dahlmeier... she contacted the carrier and got ahold of a different official at the carrier (one who could read Standard English) - LO! AND BEHOLD! Everything is FIXED the VERY NEXT DAY! Bad day? Call Dahlmeier! (ask for Vanessa)

I had an excellent experience with Seth Allgood, at Relation insurance services on Longfellow…read moreAvenue in Chico, California. When we arrived he was in the middle of a meeting, but he took the time to step away and help us right away, which meant a lot given our situation we needed important insurance for my Mom , who currently is in the hospital and Seth Was incredibly kind, patient and understanding. He took the initiative to do the research we needed and contacted my mom's agent Robert Cryer, at Dahlmeier insurance who then emailed the appropriate party to obtain the requested information Seth also followed up within an hour to confirm everything had been taken care of both Seth and Robert went out of their way to get this done immediately, which we truly appreciated during such a stressful time, we truly appreciate the professionalism compassion and responsiveness shown throughout this experience and highly recommend Relation Insurance services / Dahlmeier Insurance.

I truly never write negative reviews, but the way I was treated by Golden Apple's representative,…read moreRon, was ridiculous. My wife is a teacher and we bought a brand-new home in 2023, excited to start our story here. We were able to get insurance through Golden Apple at the very last minute which was a relief at the time, but it took them forever to even process our quote. Still, we eventually got coverage and thought all was good. Our home is fully equipped with the required fire safety measures: fire sprinklers, alarms, and more than 150 feet of defensible space in every direction. So imagine our surprise when Golden Apple sent us a letter saying we would be dropped. No explanation, no chance to ask questions, just a letter. I called Ron immediately. At first, he was apologetic and said he was reaching out to other agencies, and we were given until mid-December before being dropped. That was over a month ago. Since then, there's been zero follow-up. My wife kept urging me to call back, so I did today. This time Ron basically shrugged me off, saying he had already called around and "nobody could service Paradise." The kicker? He never bothered to communicate that to us. Who knows how many others he left in the dark. At this point, even if Golden Apple could cover us, I wouldn't want to work with people who clearly don't care about their customers' wellbeing. I then called Nevin & Witt. Their agent listened, understood, and promised to follow up quickly. She even said they are having success writing policies in Paradise. Night and day difference go check them out if you want someone who actually gives a damn.

I had an expensive homeowner claim. It was handled flawlessly and the company couldn't have done…read morebetter.

Ashley is very professional and helped me same day with my quote and new policy :)…read more - Matt

From the owner: Ashley Batt Insurance Services is a broker that specializes in providing comprehensive property and…read morecasualty insurance solutions. We tailor to meet the unique needs of individuals and businesses. We go above and beyond for our clients to ensure the best rates and coverages.

I was shopping around for insurance and a friend told me to speak to someone at the Matt Davis…read moreAgency. Really helpful and friendly

From the owner: Matt Davis Insurance Agency has been dedicated to providing top quality insurance since 1991 to…read morekeep our customers financially protected. We're a locally owned and operated, independent insurance agency in Chico, California.