Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Jeff helped my wife and I get life insurance. He's friendly and made the process very easy. I…read morefelt all my questions were answered honestly. And I plan to recommend him to family and friends who need insurance.

Horrible customer service! At one time I had most of my properties with Titus until my accounts…read morewere transferred to this Chico office. I had horrible customer service from the start in this Chico branch. I hope this review saves a few people from mounds of headache in the future.

I had not reviewed my insurance an costs for many years, based on a recommendation, I contacted…read moreTitus and got a quote on rental property, business property and home insurance. They gave me a fair analysis on these insurances, saved me thousands over a few years, and were honest and polite enough to tell me which insurance I should keep. This took them quite a bit of time. Jennifer and Keith were polite, patience, and very helpful!! And0 they saved me money while matching the plans I had - Sweet !!

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

CHICO CREEK INSURANCE have been absolutely awesome!! Julio was amazing at finding me great prices…read moreand lower rates for my cars. And he was have super prompt and helpful when I Initially did an Internet quote. When I went into his office he knew exactly who I was by name and was able to help me get insurance without have to be upsold or bothered by Unnecessary questions . He even helped me with questions I had about another Another insurance claim. I Absolutely without a doubt recommended him to All my friends and familyThank you very, very much to you ALL for your help and the peace of mind you have provided.

We have been State Farm clients for over 25 years. We find Keith McBride and Michelle to be very…read moreprofessional and friendly. They have our best interest at heart and are always available. A big thank-you to this office! Larry & Marcia Huestis

This update is not so much a reflection on Keith's team as it is an indictment on State Farm in…read moregeneral. For the last 30 years I have had auto and home policies with State Farm. In that time, I have had zero accidents and zero claims that were my fault. I live in the western part of Chico where there is literally no wildfire risk. When time came to renew my policy, I was told that despite my home not being in a wildfire risk area and being a loyal customer for 30 years, they would not renew my home policy because of increasing risk exposure in California. I'll be the first to admit that wildfires are a problem in the state, but logical businesses understand that there are areas within the state with wildfire danger and areas without. Within 30 minutes I went to AAA who had no problem insuring my vehicles and home and I've turned my back on State Farm as they have done to every Californian. I encourage every single person with a State Farm policy to cancel it to run them out of the state entirely.

I truly never write negative reviews, but the way I was treated by Golden Apple's representative,…read moreRon, was ridiculous. My wife is a teacher and we bought a brand-new home in 2023, excited to start our story here. We were able to get insurance through Golden Apple at the very last minute which was a relief at the time, but it took them forever to even process our quote. Still, we eventually got coverage and thought all was good. Our home is fully equipped with the required fire safety measures: fire sprinklers, alarms, and more than 150 feet of defensible space in every direction. So imagine our surprise when Golden Apple sent us a letter saying we would be dropped. No explanation, no chance to ask questions, just a letter. I called Ron immediately. At first, he was apologetic and said he was reaching out to other agencies, and we were given until mid-December before being dropped. That was over a month ago. Since then, there's been zero follow-up. My wife kept urging me to call back, so I did today. This time Ron basically shrugged me off, saying he had already called around and "nobody could service Paradise." The kicker? He never bothered to communicate that to us. Who knows how many others he left in the dark. At this point, even if Golden Apple could cover us, I wouldn't want to work with people who clearly don't care about their customers' wellbeing. I then called Nevin & Witt. Their agent listened, understood, and promised to follow up quickly. She even said they are having success writing policies in Paradise. Night and day difference go check them out if you want someone who actually gives a damn.

I had an expensive homeowner claim. It was handled flawlessly and the company couldn't have done…read morebetter.

When called about a claim, I was sick and lost my voice, they established the claim against me…read morebecause of it and when I called they refused to take a statement knowing well that I had been sick. I had witnesses they said were "biased" which is a lie. I am not ok with State Farm's methods. Understand that people need to recuperate.

10/10 definitely recommend! I was in need of switching agents and having some of my policies…read moreexplained to me, as well as adding on more. Marco Antonio was extremely helpful and patient. He went over the policies and explained any questions I had. The ambience was welcoming and friendly. Come check them out!

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

Great service when you call the office. Staff very friendly and helpful. Answered all my questions.read more