Acceptance Insurance, Elysha Moore did a fantastic job helping me for the second time with my…read moreinsurance. Elysha is phenomenal at what she does, very professional, patient, helps you understand and get to a very satisfying adjustment when dealing with your insurance. I really appreciate her help and expertise and definitely highly recommend Elysha Moore at Acceptance Insurance.

Kriste was such an amazeing help got my quote and insurance in no time such great energy you made…read moremy day highly recommend

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

I recommend Chico Creek Ins Services, for the professional knowledge, cleanliness & friendliness…read more The owner has 10 yrs of ins experience. He is a Chico local! He is bilingual & always available for advice and assistance! He has many referral sources and offers a wide verity of ins companies for ALL your ins needs!

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

I really hope someone takes the time to acknowledge the fact that Michael G. at the Reading…read morelocation is harassing his female customers and being really disrespectful and saying inappropriate and sexual things that I'm to the point where they feel uncomfortable and have complained to other employees. He's a manager and needs to be fired or demoted that is unprofessional and disgusting. He makes the company look bad and has been doing it for a while now. Someone needs to take the time to have a sit down with him, or some kind of repercussion. Other than that the Chico location has been very helpful and seems to know how to answer questions and help get insured within minutes. They will take the time to explain everything and break it down so there's no misunderstandings and will help you find the cheapest insurance that is most reliable.

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

I came here 03/2025 and the only way to get my home insured was to bundle my car/home insurance…read more.. which would double my car payment from 120 to over 220!! Didn't work out for me so I went to Farmers

Rena McKelvie is an outstanding professional. She patiently guided me through the signup process…read morefor health insurance and prescription coverage, and she made it incredibly easy. She's thorough, knowledgeable and very pleasant to work with. I highly recommend Rena as well as Nevin & Witt!

Received a advertisement postcard from this agency that had a Google Street View image of my house…read moreprinted on it. Not only is this disturbing, it's a direct violation of Google's terms of service for commercial use of street view images in print advertising. I cannot imagine giving my business to an agent with such a callous disregard for my privacy.

I just got off the phone, with Kevin Baker himself, rude arrogant ELBOW of a person…read more Continuing issue of my residence being photoed, he claims I was notified, claims. Doesn't care, interrupts, talks over you, acts like he's the one paying you, for some service. I've been dissatisfied with this bunch before. There's not a lot of options, I feel they take advantage of that. This is not, Beth This is Kim, and was subjected to his tude, on Veterans Day, no less.

Very unprofessional!! Spoke with some Yahoo named MICHAEL today since Brian was out of the office…read morefor a week or so. He kept talking over me and would interrupt me when I was trying to explain things. I was very blunt and told him to stop talking over me but yet he continued to do it. his monotone voice with no inflection showed no concern or empathy for anything we were talking about. I was calling to find out why my premium went from $350 a month to $550 a month and he said it's because California insurance companies have been suffering a lot of claims and they need to pass that on to their customers so they are increasing our rates by 25%! When I asked about me adding a car two months ago and isn't that the reason why my premiums went up, he said, theoretically! Theoretically? He FINALLY looked into it and said yes, your premiums went up 13% by adding that vehicle. Makes sense. The 25% he was talking about has not even happened yet, come to find out!!! Took me 10 minutes to finally understand the real story from this clown. When I told him how rude he was being by continuing to talk over me throughout the entire conversation, he just acted like I never said anything and ignored my comments. He just kept talking over me. Probably one of the most unprofessional uncaring monotone bland "customer service" person (child) I've ever talked to. That might be an exaggeration, but he's definitely up there. Glad somebody's getting a 25% raise because it's not your customers! You, poor, poor Company, I really hope you survive! Lol. Stop trying to act like the victim. When every time you your business suffers, you simply increase our rates!!! We are the only ones that suffer, and your collective insurance monopoly is screwing all the little people that you claimed to care about so much. I know why there are no insurance in heaven, because there are no insurance agents! Lol, evil and uncaring! .... PERIOD!

I saves about $15 a month when I switched to Allstate using Brian's office. In addition to the…read moresavings, my coverage is better!!

Great customer service. Fair price for my home owners…read moreinsurance. I'm happy with the price.

I WAS a client of Baker Insurance Co., specifically Christy was my agent for 20 years! This place…read morehas cost me a lot money in fines for their mistake! What a horrible mistake it was to trust them to take care of their client when I wanted to decrease my insurance coverage! Just so you know, I've never had an accident or violations...... First, Christy grudgingly rewrote my policy to reflect my needs for decreasing coverage, remember after 20 years of full coverage for myself and my daughter. Then 2 days after accepting my payment, Christy called me and stated that Allstate wanted to take pictures of my vehicle, review registration, etc., before rewriting a lessor policy. So they refunded my paid policy, now I didn't have any insurance coverage after 20 years! I never even had an accident claim! This was a huge imposition for me since I'm a senior person and have had many health problems that prevented me from getting around easily. Next thing I know I receive a letter from the DMV stating that I have been fined because I have let my Insurance lap. I didn't have insurance because she allowed my policy to be canceled and didn't even bother to call me to tell me I had a time limit or she would report me! Christy sent in a letter to the DMV, without even calling me to tell me she was going to do that! So I get home from the Hospital and find the DMV letter in the mail with a fine stating that now my Registration has been suspended for lack of Insurance and I have a fine as well!!!! Really nice to come home to that... Christy at Kevin Baker Insurance did this to me while I have been a valued customer for 20 years! I think you could do better ANYWHERE else when you want to purchase insurance.