I wish I would have read the reviews before going to this place and dropping my project off to be fabricated. The customer service deserves a negative star. The person in charge at the front desk is one of the rudest customer service employees I have met in a while. She is not the person who usually answers the phone, her name is Robin. The person at the front desk must be an owner/owner's wife or a relative because I don't know how you can treat customers and staff so poorly and still be employed. I witness her belittle Robin while I was standing at the front desk.
Driving up to the place, I thought great because they have signs stating Veteran owned and I am a Veteran. I was completely wrong. The front desk is an absolute mess which is how this place is operated. I consider myself an extremely polite person. I should have ran as other reviews suggest (unfortunately I did not consult Yelp before going to this place) when I asked the lady at the front desk if I could get assistance unloading my project to get fabricated, she responded and I quote, "If you talk to the staff in the yard, I will have to charge you extra." Fortunately, for me one of the staff offered to unload my project without me having to speak to them. Her next comment which made me feel unwelcome was, "You know this is a contractors only place of business." You would think they would mention this on the phone before I came in. Either way, they still took on my project. Robin should have shared this information on the phone when I called prior to driving there. I explained on the phone what I needed and Robin told me they could help and to come on in. From what I experienced, it is safe to say Robin does not know the capabilities and limitations of the company which resulted in bad advice, inaccurate price quote, and poor craftsmanship.
The quote on the phone after explaining what I needed to have done is not what I was charged when the project was complete. Quite the opposite. The place did not have the necessary equipment (correct saw) to take on my job so they made do with what they had which took much longer than if they had the proper equipment. The company did not give me a call but instead charged me 4 times the originally quote. A piece of advise to the company, "If you don't have the right saw, call the customer and tell them." The end result was poor cuts at various sizes because they lacked the proper equipment.
Summary: Very poor customer service, overcharged, poor craftsmanship. Take your projects to a professional establishment such as Industrial Metal Supply (IMS) which was the recommendation by one of the employees when I picked up my project. I kick myself for trying to find a place close to my house. Drive the extra distance to IMS.
Stay away and hopefully, you are smarter than me and see this review before going to Baker Iron Works. read more