Had an issue with an AC odor in my GLC 300. I spoke with a receptionist on Monday and was surprised when she gave me a following day appointment. Arriving at the dealership and after an initial review by the service manager to a Tech Bulletin addressing this issue, he corrected the issue in a short time. ALL the dealership associates were all very pleasant, professional, and customer service focused. Again, thank you to the service team at the dealership. read more

DO NOT purchase a vehicle from this dealership. I bought an Acura RDX from them and within three days of having by it, problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates. read more

Absolutely outrageous prices for service. Over $1800 ($900 of which was for labor) for an oil change, new wiper blades, spark plugs... $700 for parts... they had my car for about 3-4 hours... makes no sense. Have gone several times since it's the only Mercedes nearby and it's always the biggest hassle. Called the Mercedes in Columbia (where we purchased my vehicle) and they quoted us almost $600 less. Do better, Baker. Clearly we know we will have to pay more for luxury vehicles but significantly overcharging because you "can" is a terrible way to conduct business. Will say this visit our service advisor, loaner vehicle receptionist and everyone when I picked up my vehicle were very nice - which was a pleasant surprise from previous experiences as well. read more

Make sure they know you are rich or they won't help you. I was thrown out today for telling a man purchasing not to buy the extended warranty that Porsche IS the extended warranty. I also mentioned Ottohaus has oil changes half as expensive. Both managers were rude. Won't return. Was trying to buy an electric Taycan. read more

I've had two different cars serviced here. The staff have been incredibly nice. I have found everything to be reasonably/competitively priced. Waiting area is very comfortable. the person that I see at checkout are also very hospitable. read more

This place can't even get a BBB accreditation. Says it all people. We've had our XT4 "serviced" (who knows?) back in May. The car just stopped yesterday. After a day of having the car and zero communication by the General Manager, Allan, they just now explained that the car would be ready tomorrow. Ready of course with this place should be taken loosely as you can tell from the reviews, this places does not give AF. I would suggest everyone make BBB complaints. Write reviews on ALL their YELP and GOOGLE reviews and they have each entity listed. So, cut and paste people. I will also be taking this up with the State of SC...I think there is more to this. Tommy Baker, who I thought was a good guy, a Marine, clearly is at the helm of this and is not to be trusted in my opinion. You've lost my business forever. Watch out for more complaints and I hope a SLEDGE investigation. read more

Just got a 2025 MB GLS 450. Love the car and all the extras!!!! Reid Reynolds and Michael were so great to work with during the transaction. Reid even delivered the car to me! They made it so easy to trade in my car and purchase a new car. Something I do on a regular basis but I'm not sure if I have had an easier experience. I would highly recommend checking them out no matter where you live! Also, Michael told me about the history of Baker Motor and that just made the deal so much nicer to know the history and the philosophy of the dealership. Please check them out read more

Bought my truck used from them along with the warranty that they promised would always be a $100 deductible. This was a complete lie and my current repair on a throttle assembly is $1800 and their warranty company is only covering $600. Just know that they will tell you anything. Other times it was the $100 deductible and a few other things that "the warranty would not cover" costing me a few hundred dollars and knowing that I am dealing with snakes and rats I shrugged it off. This time they barely covered 1/3rd. I should have known but will never go there again for many reasons, this is top of the list. Buyer beware of the lying snakes. read more

save your time and go literally anywhere else. my service guys were nice but i was quoted over 3x what my service cost at another dealership. read more

After a 6 week appointment for a loaner vehicle while our car is being serviced, they just canceled the loaner. I reconfirmed the loaner at 8:40 am this morning and they confirmed. They canceled the loaner at 3:00 pm today!!! So what am I to do with my HANDICAPPED husband with a Physical Therapy appointment and a Doctors appointment scheduled at different times? No calls were returned. Every other service you need to take care of back the next day for something they didn't do on the paperwork. The 3 year warranty is worthless with the new car purchase. Baker Cadallic is West Ashley is the "NO SERVICE " department. Don't even get me started on the ridiculous rebuilding for over a year that has rendered them completely worthless an unusable. We have a warranty that they make a service appointment impossible read more

avoid at all costs. their business practices are fraudulent and illegal. they do not tell you information in any honest or clear way. i never would have entered into the car-related contracts if they had been honest about what was in them. they keep key information from you until it's too late (they wait until after you sign their contracts). this is fraud and it is illegal. read more

Justin is "The Man"! We've been doing business here for 4 years and today I showed up an hour and a half early for my oil change. Justin took it in stride (we found out we are brother Marines and hit it off famously) and got the car back to where it could be serviced without delay. And the work, in addition to all the associated checks and filling the tires properly, was completed by the time my original appointment was set. We continue to receive great service here and will continue to recommend Baker Motors. We've bought 2 cars here, one new and one used and they've taken care of them exclusively for us, always going the extra mile to please. It's almost like we're family now. Lauren has had her baby and is back to work and Harris always has a smile and a good word. If you're seeking out more than just buying a car, but also having your own team take excellent care of it, this is the place. We've got 2 Buick Cascada convertibles and love both of them!! They are well-made and made-well. It's too bad they've discontinued the model. The only other convertible I'd settle for would be a Camaro convertible. But I don't know if that's in the cards. Justin. Than You so much for taking such good care of our car today. I look forward to doing business with you for a long time! Semper Fi! Marty read more

what a great dealership first service excellent communication with Chris the service advisor and Porsche very happy and thank you Mr. Baker job W team here read more

Called and spoke with Sam about a pre-owed. Asked for cash price. Sent me quote - no change in price but added a $750 "processing fee." Never heard from him again. Called and got a different sale person, set up time, wouldn't speak with me because I had spoken with SAM! Saw Sam; would NOT show me the car because he would not accept my cash price ($4K less) and I discussed $750 processing fee that NO MB Dealer charged. He refused to show me the car because they would not sell it for $4K less than asking. What a RIP OFF. What a way to treat a CUSTOMER! I have been taking my ML 550 to them for service for 4.5 years - no more. read more

Repairs made to our XT5 proved to be unacceptable.An entire engine was replaced and within less than two months a belt flew off the pulleys..and damaged the engine .We found bolts were not installed in some areas and others not properly torqued.One bolt actually sheared off when the pulley system failed.Part of the bolt is stuck in the engine.Calls to the service department have gone inanswered.This certainly is not the level of service one would expect from Cadillac.Hopefully they will return our calls to avoid a further issue. read more

Dealership is only gamer in town for Land Rover, so they act like it. DOn't ever buy from these guys. They low ball trades, don't fix repairs on first go around - on a 2020 Land Rover defender. Then just this week I went to buy a new defender 130. I like the car, told the sales person Jonathan Bevelacqua I wanted to buy it. He told me to apply for the credit app. I did, they evaluated my trade car and were to send me a worked up final price for the vehicle. Later that day they sold the vehicle to someone else without even telling me when it was supposed to be held for me. read more

For a company that prides itself of customer service there is a big disconnect right now with COVID safety. I was told by two employees that many folks are out sick with COVID--one whole department! Yet none of the employees I saw today (in two visits) were wearing masks...even the driver who gave me a ride after I asked if the people in the shared car would be wearing masks. Very unsettling. If you value your health, wait until the surge has subsided before getting your car serviced. read more

This was my first time ever buying from a dealership. Figured I'd spoil myself and buy a car. They had exactly what I was looking for ( needle in a haystack) and the service and negotiating was smooth. Our sales rep (Maressa) was very nice and helpful. Always available to answer our questions and even checked on us afterwards to see if we were still enjoying the car or having any problems. I will def consider buying from them again. read more

Baker Motor Company - Car Dealers Near Me - Charleston, South Carolina

This was the worst automotive experience of my life and this says a lot considering I buy a new luxury car about every year and half. Baker had my 2020 Mercedes Benz for 2 weeks & more than $10,000. After driving 5 hours in each direction to pick up my car, I noticed the repairs were not completed. I also picked up my car and it was on empty AND my key fob no longer worked. Post-repairs, every time I go over a speed hump, it sounds like the front end is falling off. This is what they supposedly repaired. I now have to take my car to another collision repair shop in another state and start all over again. I read great reviews of Baker prior to my repairs and am so beyond disgusted at the experience I had with Rob (the repair rep) and David (the manager). My job is to spend $100k on a car. Their job is to repair it. They failed at their job to say the least. I gave the manager adequate time and ample opportunity to make amends. He instead told me he couldn't help me and then told my insurance company that the unfixed damages on my car (which I noticed the day I picked up my car) were not related to the repairs for which Baker was responsible. Insane. I will not be back and advise all to seek repairs and purchases elsewhere. Baker will never get my money or time again. read more

I took my car in for AC work, of course it's pricey! I've had to return it twice as faulty compressor was replaced twice. Lauren the service rep was very helpful when it came to my needs and care. My ac was finally fixed. Thank you Lauren read more

Everything that glitters isn't gold! This is my analogy of Baker's Motor. They pretend to care, feed you so many lies and empty promises until you sign on the dotted line. My mother after 15 years of battling with herself if she deserved a new car, finally, she decided to do just that. I thought I had found the perfect car for her here at Bakers. Huge Mistake! I was in for service of my vehicle and stumbled upon this beautiful new White Frost Tricoat Terrain SLT on the showroom floor. I knew this was perfect for her. We were flying out that week and immediately upon our return, I called Earl to inquire if the exact vehicle was still there. He assured me it was. My mother, sister, and I headed there straight from the Charlotte Airport. We arrived to find Earl trying to convince me that another vehicle he had pulled and parked out front was the one I chose for her, Not! After going back and forth he later being caught in a lie, admitted the vehicle I was interested in was previously sold. Why lie! Really! He still persists to try and persuade my mother to buy this other random car. We should have ran after we realized the length he would go through just to get a sale. Later, my mother noticed this Black mid -size Denali. She was interested and Earl was too eagered to oblige. While having a discussion in his office after the test drive, he later divulges that this car was previously a loaner and he didn't know much about it. My mother became reluctant in spite of liking the vehicle but Earl assured her if there were any concerns, blemishes, scratches of the sort he had assured her that it would be repaired. He made other promises such as this. Later we found out that was a lie and no one here was willing to be accountable and complete the corrections as agreed. We also realized after meeting the Finance officer Seth that Earl had embellished with the rate also that my mother was to receive with some special that they had with GMC and her credit being 800+. Again we should have exited left but Seth seemed to reassure her that he would handle things until it became too much or outside of his scope. They (Bakers Reps Seth, Russell) started dodging my mother's calls. I later reached out as I felt responsible for introducing her to this dealership, their shenanigans and poor business practices. My mother today ends up in tears as this was the 2nd attempt of them making cosmetic repairs and again epic failure. It had been over a week and no one bothered to call her with an update, so she decided to reach out for a status report. After speaking with someone that reassured her he would get to the bottom of things, Earl calls her with excitement of her car being otw. Upon delivery of her vehicle, there are now new defects that were unbeknownst to us when we dropped the car off over a week ago. Therefore, this must have happened on their watch. Russell the sales manager, spoke to my mother in such a condescending tone that left her in tears! She calls me in tears of frustration, disappointed and overall brokenness. I later reach out to Russell, after several attempts, he finally calls me back. He denies speaking aggressively to my mother. I knew that to be a lie as he too attempted to have the same tone with me. When I pointed this out, his response was this is how he speaks. Really? He also stated he did my mother a favor by attempting to appease her by repairing what she submitted on more than one occasion. Well, here's a freaking clue, if you had done the job right the first time there would be no need for a 2nd time! I informed him this wasn't any favor and the assignment wasn't completed to her satisfaction. He claimed the other things now visible must have occurred during transport! Again really, if that was the case it was on your watch. He also implied my mother was being picky. He continued to express the fact that my mother bought a car that was specified as a loaner and it would be expected to have some imperfections! Her paperwork states NEW, not slightly used. Ed promised her like new and the Price tag reflects the price of a new car. He also stated the car price was discounted. We know how your discounts work in the whole buying a car experience. "How can we get over and persuade you in the process that you received a great deal!" Bakers Motor of Charleston Savannah Hwy has turned this entire buying process into a nightmare! Lastly, who gives someone a loaner that was less than the value of my mother's supposedly new car! This man (Russell B) actually placed her in a Toyota when she has purchased a Denali! Where are the comparisons! SMH Absolutely, No respect for my mother or her business. You have your sale but we will warn everyone else to find a more respectable, reputable, reliable and trustworthy business to do their car buying business with. To ALL Car sales professionals, Treat people how you want to be treated! read more

It doesn't matter your experience with purchasing vehicles, Valerie is the sales woman to ask for. The only sales person I'll ever do business with in Charleston!!! A great representative of Baker Motor Company!!!! Great job Valerie!!! read more

I had my first experience with Bake Motors to have my 2018 Jaguar F-Pace oil change and tires rotated. When I arrived and met with the service rep, I was told that the service was $1,750. Excuse me?? I was told that the parts for the oil change was over $250. That about 1,000% mark-up. This is for oil and an oil filter. Well... I narrowed down to get the basic service for the basic oil change and tire rotation which was $470. I picked up the Jag the next day and when getting in the car, it was a mess inside in the drivers area with dirt and grease. They supposidly washed it. Once I drove it home, I decided to check the tires to make sure everything was done and come to find out they did NOT even rotate the tires. I marked them so I would know what tire went to what side. So, I was charged and the service was not even done. This took hours of my time to get it seviced at a certifired dealer and come to find out, they are just one BIG RIP-OFF!!! A call will be made today to request a refund. And now, I will have to take my vehicle to another auto service to get my tires rotated. read more

Their mechanics where a recking ball to my classic Land Rover costing me thousands to fix the mistakes they made and damage they caused by installing faulty parts. I would steer completely clear of them. Dishonest and have no idea what they are doing. read more

Baker Motor Company - Car Dealers Near Me - Charleston, South Carolina

I recently brought my 2021 Mercedes GLE 350 into Baker Mercedes to have it serviced and I was SUPER impressed with the service I received from my new service advisor, Ricky! So impressed that I knew I needed to jump on here and write it publicly! Ricky was incredibly friendly and professional, answered ALL of my questions (and I had A LOT), texted me with updates as my car was being serviced, chatted with me after the service to explain what all was done and helped explain when to schedule future services! I left feeling like I had an advocate in the service department, which was SUCH a nice feeling! Ricky, thank you for your excellent service! Baker did a great thing when they hired you! read more

I have been a continuing customer at Baker Motor Co in Charleston, SC for many years. The sales and service personnel are very accommodating and we've had much success purchasing our cars here. Our salesman Jordan was efficient and attentive. Will continue to deal with Baker Motor. read more

I brought my car in for a quick repair. I decided to wait since it wouldn't take long I like how I can watch the repairs happening from the super comfy waiting area. Communication is top notch. I get appt reminders via text. Once I arrived my service rep Craig M for me right in. And stopped by the waiting area after 20 min or so with an update. Even his manger stopped by a bit later with another update and asked if it was ok to give my car a quick wash (Yes please!!). read more

Baker Motor Company - Very clean service bay - Car Dealers Near Me - Charleston, South Carolina

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I have a Mercedes convertible that is less than a year old and every time I call for repair it takes weeks to get an appointment in a month to get a loaner car. The car only has 5000 miles on it and it constantly has computer messages to repair things. The Mercedes dealership has been very unresponsive read more

One star only to rate them. We purchased a 2018 CPO vehicle from this dealership. All we can say is BUYER BEWARE!!! There are certain standards when you purchase a Mercedes, THEN you add CPO to the deal. What is CPO? "Mercedes-Benz Certified Pre-Owned Details: * Vehicle History * Roadside Assistance * 165+ Point Inspection * Includes Trip Interruption Reimbursement and 7 days/500 miles Exchange Privilege * Transferable Warranty * Warranty Deductible: $0 * Limited Warranty: 12 Month/Unlimited Mile beginning after new car warranty expires or from certified purchase date" JUST TO MENTION A FEW THINGS. The 165+POINT INSPECTION WAS 100% NOT DONE ON OUR VEHICLE. We have been dealing with this for one year now and are still nowhere. Items are still broken on vehicle. We finally decided to call corporate, which is in Atlanta by the way on Roswell Road, and they contacted the dealership 2 weeks ago asked them to call us and work it out. Steve Fanelli called me and listened then sent an email stating let him speak to Georgia, who is the GM, and let her get with the VP and they would contact me Monday. Well that was 8 days ago, last Monday to be exact. I have left couple of messages and emails. No Response. Just saying, Please do your homework and make sure you are working with someone honest because to be honest, they knew this vehicle had been in some type of fender bender but LIED to us about it. The repairs they made were awful putting it nicely! read more

August of 2018 I took my Jaguar to Jaguar West Ashley for a diagnostic. We ordered the parts in September of 2018. We were told it would take three months for the part to arrive from the UK. The part did not arrive until February 2019. It was installed by a certified mechanic. The mechanic realize that a wire was missing that should be able to connect the relay switch. We called Jaguar to let them know that the wrong part was ordered. The mechanic and the Jaguar agreed that we were given the wrong part number. They both agreed that they could connect a wire to complete the service. They decided to give us a refund on the original order. They told us that they would give us another diagnostic, and add the additional wire to complete the service repair. We were told that the service would take no more than one hour, therefore we were responsible for one hour of labor and the fee for the wire. I received a call from Jaguar indicating that it would be 4 hours of Labor, and $800 for the job. I reminded them that we were told it would be one hour of Labor, and the cost for the additional wire. I received a call back from the service manager who gave me a list of additional repairs that my car needed. He indicated that the additional repairs actually cost more than what my car was worth. I told him since it was the only car that I have, and he nor anyone else was able to buy me another car, I needed to repair what I had. This conversation went on for quite some time. I then called to speak with Tommy Baker, I had no luck. I was connected to his secretary. I explained to her what my concern was. She asked me how much money did I have to put on my car. I told her my budget was $250. Which was half of the refund for the original part cost. I received another call from the service manager who told me that he would take a loss for repairing my car.  I reminded him that my car was not there for any of the things listed on the diagnostic. It was there to repair the initial error. I called Tommy Baker's secretary to share with her the contents of the conversation I had with their service manager. She did not return my call. I called several times, and did not receive a call back from her or Tommy Baker. The next call I received was to let me know that my vehicle was ready for pickup. I jetted to Charleston, when I got there they were closed. My car was rumbling and shaking. I drove the car in the parking lot and noticed that my headlights were barely showing. I went ahead and drove the car on high beams. Hindsight is 20/20, I should have left the car on the lot. I called back the next day to let the service manager know that the car was shaking and that I had no headlights. The service mgr said, "I told you your car needed a lot of work, I am not going to touch your car again." I was with my mechanic when he said this, the phone was on speaker. My mechanic took the phone and gave him a piece of his mind! I called my cousin, who is an attorney. I gave him the scenario of what had happened, he stated that because I drove the car off of the lot that I would have an issue. But I did have grounds for small claims court. I then collected myself,  went back to Jaguar, for the general manager. , When he  approach me he seemed very cold as if he already knew what the issue was. I contained myself and stayed positive. I told him that when I brought my car in, It was not shaking, and I had headlights. That is all I want him to fix. He goes on to tell me that I would have to pay for another diagnostic. I let him know, that I was not going to pay for another diagnostic. And also to clarify I told him that his service manager stated that he gave me a free diagnostic, I corrected him and let him know that I paid for the first diagnostic which was not correct, therefore you all agreed to do the diagnostic again to make sure it was correct this time. I opened the hood and showed him the bolts and screws that were missing and that wires and hoses were not put back properly which was causing the car to shake and rumble. I took a moment to let him know that I come from a family of Integrity, I told him that my father was Chief Deputy Police, my cousin is a well-respected judge, her husband is an attorney, he said, "give me the keys." He came back, the headlights were working, he indicated that the brackets were broken that's why they were not working. He said no charge.  I started repairing/ verifying the diag list.  I took my car to get rear brakes which cost $119. Jaguar cost, over $300 for rear brakes. I asked the mechanic to please check the oil pan for cracks which is what Jaguar listed, he told me that there were no cracks, he did asked me to bend down to look under the car and that is when he showed me that my CV Axle was broken in half! This was not on the diag list! I took my car to check the headlights brackets, they were not broken. I used my windshield washer fluid and it smelled like urine. Not happy at all! read more

Baker Motor Company - Car Dealers Near Me - Charleston, South Carolina

Beyond dissatisfied and disappointed. Bought a used certified Mercedes. Car had vibration when I bought. They had the car almost two weeks and ended up replacing all four wheels as they were bent. How does a car get certified w four bent wheels. Communication was horrible. read more

WORST DEALERSHIP I have ever dealt with. I am an out of state customer(Houston). Initially, I expressed interest in a 2017 Rolls Royce Wraith(asking price 219k) I was told they've accepted an offer on it already, which I respected. I moved on. A few days later they reach back out to me and tell me the buyer has gone radio silent on them, so it's now back on sale. GREAT. I take a 5 days or so to do my homework on it, reviewing carfax etc. (without talking numbers) On Friday 2/22/19 around 6pm I submitted an initial offer of 215k(4-5k below asking). The salesperson says he will call me tomorrow morning.The very next day the GM Ashley accepts my offer via email around 8 am. Great, considering its Saturday, we can deal with the money stuff Monday. A few hours later, they inform me the car has been sold to someone else now, for the asking price of 219k. They also tell me the person has already wired the money(its Saturday). Bullshit? I don't know. I call the GM and she explains to me they don't hold cars until they have money in hand (that definitely wasn't the case when i initially inquired and was told the car was sold). What did they expect me to do on a Saturday? My bank is in fact CLOSED on Saturday. You don't expect this type of unprofessionalism from a high end luxury car dealership. I get that the 219k offer, which I would have paid had they NOT ALREADY ACCEPTED my 215k offer is more money. But allegedly they went with the buyer that initially went radio silent on them, because it was also through in house financing, so they got more money. Sure, more money is great for business, but its also bad for business when you disrespect a LEGIT customer who has been professional with your people from the get go. No BS from my end. Their story doesn't add up regarding "miscommunications". If your'e a prospective buyer looking for an expensive car, I don't suggest you go to them. I cannot respect a business that doesn't put customer service and their WORD first. Again, I understand the fact I didn't put a deposit down. I DIDN'T EVEN GET THE CHANCE TO BEFORE THEM TELLING ME IT WAS "SOLD" to another person. I wouldn't suggest anyone doing business with a luxury auto company that exhibits such unprofessional behavior. I honestly wouldn't even expect this from a Hyundai or Kia dealership(not that there's anything wrong with these cars). read more

So annoying and impossible to get the service department on the phone. Waited for 10 minutes on hold just to have the phone hang up. Finally called the "parts" department where Mark picked up. I asked him if this was the west ashley location, he said this is the North Charleston on savannah highway - I said "okay so not the west ashley location?" He condescendingly laughed at me and said "uhh it's the same thing". Obviously those cities are not the same. Then I told him I was frustrated I could not get the service department on the phone and needed to schedule an appointment, he transferred me to a voicemail box. I immediately called back and told him he transferred me to a voicemail and he laughed again. Unprofessional, Mark. Joy, for the service department, apparently was there the whole time and when Mark finally got off his chair to find that out and I was finally able to make a routine appointment to have my car serviced. If there was another location nearby I would never go here again. I've had this phone experience 3 times now over the past year. read more

What Baker Motor has going for them, is quality customer service. I've dealt with both Jason and Anthony in the service department, and they're both extremely nice and professional. I also have a couple of friends that work here, so you find friendliness throughout the building. When my car was under warranty it had to have a few things fixed here which was great b/c I didn't have to pay! But after the warranty expired, the feeling most people have about taking their car to a dealership to get fixed fall true. WAY over priced. Just last week a part I'd like replaced for cosmetic reasons only was priced by my regular mechanic around $250 and the price Baker gave me was over double. read more

I had the worst service experience ever at Baker Infiniti. I had my Q50 towed there because it wouldn't crank. They told me I needed a $1500 starter. I was not satisfied with their diagnosis so I got it towed down the street to Pep Boys. Pep Boys told me all I needed was a battery. I bought a battery and my car has been cranking ever since. At first they did not want to refund me the initial service charge. The service manager did not have good customer service skills in my opinion. I came in calmly and told them what the issue was and wanted to give them a chance to get it right. They brought in shop mechanics and managers to give me a bunch of fluff. He went as far as telling me he hoped my car stops cranking so their diagnosis would be right. This was the beginning of March. We are in Mid May with no problems. Had they not refunded me my service charge, I would have picketed across the street. Not a good look Baker Infiniti! read more

My son was able to contact, qualify and purchase his first car by himself. The Baker teammates were helpful, considerate, supportive and worked wonderfully well with this his first time big purchase as a young adult. Thanks to Jalynn (Sales) getting the deal done; Joe (Manager) for advice and support and Christen (Finance) finding him a great deal with monthly manageable payment and great interest rate - very appreciative of the experience from all departments. Thank y'all- deal would not have taken place with each of your contribution. Jeffrey Porzenski read more

I can't say enough good things about Scott Stawicki (salesperson) and Chris Poplin (finance manager) - they just "get it" and made my transaction easy for me. I knew what I wanted and was willing to search nationwide for a Cayman demo I could lease. I looked for over 2 months for the right car as I was very specific as a client. Scott was able to get me the deal I wanted over the phone in 10 minutes. I wish I'd found him months ago. Chris made closing the transaction easy and now I'm just waiting for my new car to arrive! They even setup shipping the vehicle to Arizona for me! read more

Made an appt more than a month ago for 6/18 @ .1:00 to bring in car from Myrtle Beach, hrs away. Arrived at 12:50 to an apology. Not for them not calling us to stop us from making the drive but someone wrecked the only loaner available to us. To make up for the inconvenience we will come to Myrtle on Monday and pick up your car, leave a loaner, and pay for part of servicing. Today is Monday and my wife's car is still in the garage. Today it was more of the same. My wife chose this dealer because the phone customer svc was better than Cape Fears' but upon arrival she feels that after waiting 15-20 mins just to be acknowledged (by a salesman) and basically turned away by the svc dept something changed. My vehicle is svcd at Audi of Cape Fear and within the last month they have come to Myrtle picked up my truck left another one svcd it and then offered to return it back to Myrtle at no cost the very next day. That being said I can't rate the quality of their wrk or sales dept. read more

Baker Motor Company - Car Dealers Near Me - Charleston, South Carolina

Buyer be ware they don't care one bit about you All they want is money they are a predatory dealer Bought a 2020 sprinter from them worst experience with a car dealership read more

I will not be returning to Baker Motor Company of Charleston, Inc, and will ensure that those who I know who own a Mercedes also do not go here. This was the third time I received annual maintenance on a 2015 SLK 250. The first two years I was given the general maintenance package and despite putting fewer than 3,000 miles on the car each year, the maintenance cost me a little under $600 each visit. This was only for the maintenance package. I also had a couple of minor interior aesthetic items repaired that were supposedly covered under warranty. When I took my car in this last time (no longer under warranty), I informed the service technician that the fluid option on the windshield wipers had suddenly stopped working and asked if they could look into it. I was told that they would and then would call me with an estimate. They called me later and told me it was a broken wiper pump and that it would be $179 to replace. For convenience sake, I told them to go ahead and do it. When I went to pick up my car, I saw there was an additional $80 charge on the bill for the windshield pump. After inquiring, I found out that was the charge to examine the issue. So on top of the $179 to put in what is a $15 pump, I also had to pay $80 for them to see that it was broken. The bill then came to just under $600 with the general maintenance package (same as the previous years) and the $259 charge for the pump. If you do the math, that would mean that the maintenance package was only around $340. How can that be when I was charged around $600 the previous years with JUST the maintenance package?? I had no idea I was being scammed, ripped off, etc., the other two years. On top of these issues, I had a very rough time trying to use a $25 coupon that I had received via email from Baker Motor Company. It was a standard coupon that looked as though it had been sent to everyone, and I informed the technician when I dropped off my car that I had it. When it came time to pay, however, it was a very big deal. The representative at the payment counter had to call the technician up to the front so she could examine the coupon and verify I could use it. Then when she finally came up to the counter, I was told I would have to forward the email to a ridiculously lengthy email address in order to use it. This is $25 that was sent FROM the company and on a bill that I was already being ridiculously overcharged for. Lastly, these services come with a "complimentary" carwash. I'll admit I didn't have any issues with the carwash the first two services; however, when I got in my car after the less-than-acceptable payment process, I was shocked to find a thick, rough coating over all of the leather in my car (it looked as though the leather had rubbed off all throughout the car). I debated going back into Baker and demanding they fix it, but I was fed up with the service I had received up until that point and left. When I got to work, I used some of my own car cleaner and spent 30 minutes rubbing away the residue that had been left coated all over the steering wheel, seats, and dash. The only silver lining there was that the leather was not permanently damaged by whatever cleaner Baker used. Again, I will go out of my way to never return to Baker Motor Company again. Horrific service and a complete waste of money. read more