My Daughter just moved to Charleston, she joined the Navy and will be going to school there and this is her 1st car. We walked in and Anikia M greeted us and made us feel welcome, we had just come from another dealership and they were Very Pushy. Anikia listened to us and gave us some options that were in her price range. After picking the car she liked we did All the paperwork and she was able to purchase the car on her own!! We were able to complete the purchase a few days later when she had the money for the down payment. Definitely would recommend, everyone was super friendly especially Anikia! read more

Sold a car to Carmax and the experience was great. Fast and transparent process. Sales on the other hand is a different matter. I was looking for a SUV and had 2 models I was considering. Local Carmax had one model available that was more than I wanted to spend. I told the sales person what ai wanted to spend not how much I had available to spend. They were hesitant to show me the model in stock because it was above the price I mentioned. They actually said they didn't want to show me it because it was nicer than my budget and I might not be satisfied with the other lower priced different model. We did a test drive and they requested a different model from another location that was in my stated price range. I went back for that test drive and was told I couldn't drive it on highway to see how it handled at highway speeds. The highway was less than a half mile from the dealership. Not sure who would buy a car without knowing how it handles and accelerates at different speeds. The "test" drive was a dive around the block essentially on residential streets. Not sure who would buy a car under those circumstances. Wouldn't buy a car from the local Carmax but would consider them again for selling. I bought a newer, lower mileage car for slightly more than the more expensive higher mileage model local CarMax had on my first visit. read more

I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options were already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would read more

CarMax - Pretty color, horrible service on the purchase - Used Car Dealers Near Me - Charleston, South Carolina

Went for a quote on my car Saturday, April 18th. Did not have an appt, very nice start, with person who met us, said they could give me a quote would take 30 min roughly. 35 min later they came back with a quote that was $5,000 less than Carvana! I told them that was significantly less than another quote. I asked if they negotiate and they said no, then the person walked away that was it!!! No more discussion, went next store to Autonation and they were very nice, came back, with a more reasonable quote though still less than Carvana. As I was leaving AN the manager came out and talked to us to tell us what was are best quote. Said he could potentially get to the Carvana price. What a different experience. Won't us CarMax again!!! read more

Ive purchased 3 cars from this carmax. My recent purchase was a not a good experience. The trunk and hood struts did not work. They put inva work request to order new struts when I purchased the vehicle. The maintenance department always sent me to voice mail. The maintenance department constantly gave me the run around. On first oil change carmrmax could not remove the oil drain plug and I was required to pay for replacement oil pan. Thier maintenance department never responds read more

Today on New Year's Eve we had to sell our son's car because of a work move to London. After much research we decided CarMax was the perfect option for us. It's our first experience with this business. The majority of paperwork and appraisal based on car information etc can be done online once you set up an account. We made an appointment for physical evaluation & appraisal of the car at The West Ashley facility. The whole process was super fast & extremely efficient. We were given the value of our car via bankers check. Great service when selling a car!!! read more

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Ask for Mr. Manzi. Excellent car salesman. The people at this location were very friendly and helpful. I love carmax read more

One star for an assortment of vehicles. False pretenses for approval, even after plans to put a down payment. This company is a scam!

I bought a car December 3,2025 and two weeks later l had to put the car in the repair shop! The warranty was trash! Catalytic converter needed to be replacedwarranty company wanted to take the cheap way out with cheap parts! I ended up trade the car in at the dealership when the car is being fixed! The car price was 14,435,50 turns out it 4,800.00 can you say the words rip off/scam! read more

*******"customer abuse****"*** buyers be very wary these criminals are abusing me on a daily basis. they sold me a car with no brakes. still within the 90 days for them to fix things for free they tell me to bring it to jeep hendrick. they man who diagnosed my car says he was shocked i had been driving it with faulty brakes. the car is now waiting at rick hendrick until approval from carmax to fix the car. i'm poor, i cannot afford anymore uber rides waiting and waiting for them to do the right thing and fix my car this has been and continues to be the worst experience ive ever had dealing with any company. They have screwed me over at every single turn. They LIE ABOUT INSPECTING THEIR VEHICLES AND RICK HENDRICK TOLD ME THEY PUT THE SHOCKS IN INCORRECTLY AND THERE IS FLUID LEAKING FROM MULTIPLE LOCATIONS you people are ruining my life I've had several close calls of getting in a car wreck because the car SKIDS INSTEAD OF STOPPING WHEN BRAKING read more

Solid team at CarMax. Great selection and variety of cars, efficient purchase and check out system, spotless showroom and repair center and a good chill environment, but the collaborative teaming environment and support was the tops. They nailed down the high end customer experience. Enjoyed working with them on my last car purchase. read more

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What a fantastic experience all around. I've purchased cars and sold cars to carmax (with no subsequent purchase) over the past twenty years and the experience hasn't changed. Very well oiled operation they have going on. Recently, I did the online appraisal for a car and they offered $6,000 more than Carvana, the dealership, and Driveway. I made an appt, showed up, scanned in, greeted, served, out the door with a check for the online amount (not a penny less) in just around 45 minutes. You can't make it any easier than that. read more

We initiated the process of selling my car online. We were in and out within 30 mins of our appt. The staff were extremely friendly and efficient. We had an excellent experience! read more

Right now well maintained used cars are in demand. 30 days ago i had a very well kept 2017 camaro, it had 28200 miles washed waxed every week. My neighbor just sold his car via carmax and told me i should let them see my car. I did that afternoon just to see its value, I paid 25k only 8 miles, so I knew every mile. They checked my car inside and out 30 min later the person came out and handed me a offer, 23,000 my payoff was 5800, Someone is getting a great car, i was expecting them to pull the Car Dealer game of 12 to 15 k lowball. No games fai offer, just make sure you have a ride home, they dont give rides read more

CarMax - Someone will get a great car - Used Car Dealers Near Me - Charleston, South Carolina

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I love the fact that they price their cars appropriately and you don't/can't haggle. This makes for a much quicker and more pleasant experience. They also explained all the gadgets on the new car to me. I would definitely shop here again next time I need a new car. read more

My son bought a car February and its been in the shop more than 6 times. Spoke to Michael Freeman in the service department and he said he would make sure it was taken care of! Well that was a lie 6 months having the vehicle and its been in the shop more than he drives it. read more

I love TK the sales lady, Westley the salesman, and the whole service department (Shalounda). What a patient group of professionals! We bought two cars and are looking to buy 2 more within our family. We had so many changes in what we were looking for so please show up knowing what you want ppl. But TK kept answering out questions and setting up test drives. Without my wife I would have been too much for TK maybe. My wife helped reel me in. Thanks TK an Palmetto Carmax team. You rawk!!! read more

I always trust CarMax when I am shopping around for a car. They are my go to dealership and they always have great customer service. They make the process of buying a new car smooth and easy. I definitely recommend them. read more

CarMax - My new preowned car. - Used Car Dealers Near Me - Charleston, South Carolina

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Everything u live my Kia the only thing that could be a little better is the service dept

I purchased a Lexus GS 350 from CarMax Auto Superstore, located at 712 Savage Road, Charleston, SC 29414, in November 2023. In December 2023, I was informed by my loan company that they had not received the vehicle's certificate of title or any proof of ownership listing them as the lienholder. On January 5, 2024, I received a second notice from my loan provider requesting the same documentation. I promptly reported the issue to CarMax and met with a salesman named Lamont, who escorted me to the office. There, I was informed that CarMax had mistakenly listed itself as the lienholder on the title and registration application submitted to the South Carolina Department of Motor Vehicles (DMV). I was assured by the CarMax title department that the issue would be corrected immediately. However, on February 9, 2024, I received another written notice from my loan company stating that the corrected certificate of title had still not been received. They reminded me that, per the terms of my loan agreement, the lienholder must be listed with the SC DMV within 90 days of the purchase date. Failure to meet this requirement would result in the loss of my original interest rate and an increase in my monthly payment. In March 2024, I returned to CarMax to follow up. A representative from the title department again acknowledged the error and reassured me that the lienholder information would be corrected with the DMV. On September 18, 2024, my loan company contacted the SC DMV directly. The DMV confirmed that the error stemmed from CarMax incorrectly listing itself as the lienholder and advised that CarMax needed to submit corrected documentation. Due to this continued error, my interest rate was increased to more than double the original loan agreement, resulting in a significantly higher monthly payment. To avoid further excessive interest charges, I paid off the loan in full on March 11, 2025. I am now formally requesting the following: 1. That CarMax correct the lienholder error and provide me with a certificate of title or other proof of ownership listing me as the vehicle owner. 2. That I be reimbursed for the increased interest charges incurred due to this administrative error and CarMax's failure to correct the issue in a timely manner. I returned to CarMax on April 7, 2025, to inquire again. Ms. Whitney Brown informed me she could correct the error on her end and said a manager would follow up with me regarding my other concerns. As of today, April 9, 2025, I have not received any phone call, email, or update regarding this matter. Nor have I received the title for the vehicle, which has now been paid in full. I will update my review if CarMax resolves this issue satisfactorily. read more

Service- Dre was fantastic. Knew that I'd been waiting for a while so was able to get my car a little extra TLC- air in the tires, topped off the gas, and a quick car wash. read more

Don't give your car to them. And I when I say give I mean it. Their goal is to low ball the dick out of you for your car and sell it as high as they can. read more

Selling my car was SUCH a simple process here. I got my quote online. Brought it in. Got the full quote even though my car had quite a bit of cosmetic damage (mom mobile) they were all friendly and it didn't take long at all. I definitely recommend going through this location to sell your car. read more

Loved getting my car from here! It was as a quick and easy process and the car is quality! My only Complaint is as soon as you call the service desk you are placed on hold. I have waited 1 hour before to get someone on the phone. As someone who works that can't happen. read more

Purchased my car and was helped by Gee. He was awesome, patient and efficient, handling everything professionally and no wasting time. In and out in two hours....thanks Gee, you rock mate read more

CarMax on Savage Road in West Ashley is a great place to go for all things auto sales at the best value. I like how easy they make the process and how helpful the staff is in making sure that you find the perfect vehicle for you. They are definitely worth a visit if you are looking for a car at a good price. read more

CarMax - CarMax - Used Car Dealers Near Me - Charleston, South Carolina

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Easiest process selling my car and they offered more than any dealership could give for a trade. Highly recommend!

Bought my car here several months ago the service and the response time of this place is excellent it is a well oiled machine very glad I bought my car here and have it serviced here their attention to detail couldn't be any better read more

First time and last time buying a car online. Spoke with call center quoted me wrong information. Got too dealership and it was a complete nightmare. Sales manager was a legit asshole. He was basically what you see is what you get. Had I been a yt person he would have ran around in circles for me. Sorry to insert race in there but thats what Im on. I wasn't walking out there without a car. Had too put an add'l $800 down. Ladies that work in the business office were very nice. Still waiting on my check for $299 per sales manager. read more

Had to call corporate for them to help me return the vehicle I didn't want but they handled it and got me in something else. If you can't get anything done or run into a pickle, call Customer relations! read more

We bought a truck from Carmax a couple months ago and could not recommend it more. I would suggest looking through their website before you go as they turn over their inventory 2x per month. Everyone was very knowledgable and the deals are great. Bonus: NO. HAGGLING. read more

CarMax - Our new 4Runner from Carmax - Used Car Dealers Near Me - Charleston, South Carolina

They recently treated a very good family friend well. Mike is an excellent salesman and the management can learn a lot from him. The car was clean, low mileage, and priced fairly. To add to my original review, trucks can be heard to buy used. It's always a bigger risk than with sedans, in my opinion. I think my friend is getting a deal on her Nissan. read more

if I could rate them a 0 I would. I purchased a car that apparently has multiple issues. I have been calling for WEEKS with no call back or anything. I even texted the sales representative to have someone from service respond to me but to no surprise no one has. worst service. I will be showing up without an appointment apparently. read more

My first time dealing with CarMax and I was very impressed with the experience. I was trying to sell my car (2016 Hyundai Elantra GT in good condition), but was not interested in a trade-in. I got it appraised at CarMax and they offered $9,000. The process took about 20 minutes and was very easy. I decided to see if I could sell it privately or to another dealer for a higher price. I took it to 3 other dealers, including a Hyundai dealership, and CarMax continued to have the best offer. After a few weeks, I hadn't had any private buyer interest, and my CarMax offer had expired, so I took it back to CarMax, halfway expecting the second appraisal to come back at a lower price. Nope! Still $9,000. And my customer service rep the second time (Donna) was stellar - super friendly and easy to talk to. Since the offer was good for 7 days, I decided to wait until the last minute to actually sell them my car, and wouldn't you know it that on day 7 I found a private buyer who offered $11k. So in the end I didn't end up selling to CarMax, but I was literally just hours away from doing so. I would not hesitate to do business with them in the future. read more

Brand new car broke down. So I called at 5:30 for help and I could hear some picking up and hanging up a few times then they started just playing music. And I knew it was because it was 30 mins til service closed. But I hate that service especially getting a nearly $30k car from them including warranty........ Im stuck on the road car want start and they refused to answer. read more

Best car buying experience ever!! The hardest part was choosing my car!!! My salesperson Ward Perry was so patient, knowledgeable and helpful!! Some how they over charged me $30. I had no idea until they sent me a refund check!!! I would recommend them over and over and I'm definitely going to be a repeat customer! read more

So much good with the buying process here. I tried a dealership and got sick of the dickering so I tried this place out. The good: Downloaded the app and searching was a breeze Found the truck I wanted Held the truck for an appointment Loved the price Got a confirmation email from my Salesperson Then: A bunch of sad faced sales persons at the front I came early to see the truck, but it didn't matter, my Salesman was not in, off for the day, so it confused the process more I showed him the truck I wanted, looked at it, wasn't impressed so test drove the one beside Set PO so I didn't need financing Next Day: Had everything ready to go so it would be easy for my wife to sign and drive She gets there same sad faces and greeting when she walks in....Except Dalia she said she was great The one Big thing that I confirmed with the Salesman Chris three times was I wanted a Truck License Plate...he was not correct and now I have to mess with this later on.. Overall best buying experience as far as value and great search engine...my biggest complaint was the humans...lol...at least a robot smiles read more

This place is amazing! It really does give you such a better car buying experience, when compared to a dealership. I was impressed with all the friendly staff and the ability to really look at the cars by yourself, without someone trying to talk you into buying it. They allow you to walk around the large lot of cars, open each and compare so you can really choose what YOU want, not what they need to get off the lot quickly or make a large commission on! My family was very impressed with our sales guy, Lloyd, who we met after we looked around to see what we were really interested in. They offer so many options for vehicles, as well as great warranties that you really pay entirely too much for at the "other" dealerships. There is no haggling for a price, no constant going back and forth to negotiate a deal, just courtesy and assistance to put you into the car you want! I will recommend CarMax to anyone looking at buying a vehicle from here on out! read more

CarMax is by far my favorite place to buy a car now. Incredibly easy and quick. No pressure, no BS, just a pure car buying experience. Very pleased with my purchase! read more

After a very bad experience at a different car dealership in the Charleston area I came to the Carmax of Charleston. I was helped by Fran and she was very clear about the price and there were no unexpected fees. The process was very quick and easy. I recommend this to anyone who has a busy schedule and needs a dealership to be efficient and honest. read more