As promised, I had my outpatient procedure today and would like to update! Dr. Tambar and her…read moreattending nurse were wonderful (I regret I don't remember her name)! Just like last time, everything was ran efficiently and I was in and out in a timely manner. They did a wonderful job of numbing me up with lidocaine ... when I felt even a bit of anything and would make a wincing face, the attending nurse would notice my reaction and the doctor would give me more. I am such a wimp when it comes to physical pain at all, but it has been almost 7 hours since my procedure began, about 6 1/2 hours since the last shot of lidocaine, and I don't feel much at all. I followed their instructions and they gave me an ice pack to immediately put in my bra on the side of my outpatient procedure and I'm home. They will send to pathology to confirm I am ok and they scheduled me for a follow-up next week. I really love it here. I hope I don't have to come back here, of course, due to the main focus of this office ... but if I did, I would feel I was absolutely in the best hands, and these are warm and compassionate ladies working here, and I truly recommend this place if you find yourself in need of care for your "girls" ... you will be treated with dignity and respect and wonderful bedside manner!

Just a great practice with a great team that Dr. Micheal Dlugoze has!! I really appreciate the many…read moreyears of care they all give me. On another note a big thanks to Rebecca for assisting me with misappropriated charges that I received from my insurance provider. Rebeca went beyond expectations and provided additional support to eliminate the cost of a large insurance bill I received from my provider and was invoiced incorrectly by the insurance company. The entire support team is best! Always Very much appreciated! Chris Schultz Buffalo, New York

I came in for my appointment and had to wait for the receptionist to finish her texting on what she…read moreis doing this weekend. I still waited, got the eye roll like I was bothering her.

I did not see Doctor Rifkin, I saw his PA: Mark Schlegel. The reason for my visit was that I was…read morestruggling to fall asleep, and that the quality of my sleep was awful. I was waking up feeling exhausted and as if I hadn't slept at all, and spent most days feeling fatigued and dying for a nap. My daily life was being affected by the lack of sleep: low patience, brain fog, poor concentration, etc. I did not have energy for anything. I asked Mark's medical opinion on sleep supplements, and his suggestion was to: 'Wake up in the morning, turn on all the lights, and have sex with your husband!' Due to his 'suggestion' I cancelled all future appointments. It was a completely disgusting, unprofessional, sexist, demeaning and not-at-all medically relevant 'suggestion.' Perhaps he thought it was 'funny' - but I sure didn't. I asked a medical professional a medical question, and expected a relevant medical answer. I went here for help with my sleep and for help getting my waking life back, not for help getting my husband laid. Also: their billing is weird. I did a virtual visit, and I paid it minutes before the 'appointment,' as the site suggests that your appointment can't happen without paying first. Months later, I received two bills in the mail: one for under $50 and one for over $200. I have no idea what I was even charged for. Then I received another statement in the mail, saying I could pay online. I logged in then paid the total amount due, just to be done with this gross place. And now two weeks later: I received another bill for that same $200+ amount. I would not suggest this PA to anyone, but especially would not recommend this PA to women. I plan on contacting the NYS 'Office of Professional Medical Conduct' to see if I can report him. At this point, I am unsure if I am able to report him since he isn't even a real doctor. By the way: Mark did 'diagnose' me with mild sleep apnea and tried setting me up with an expensive sleep machine. As it turned out, my long-haired, large-breed cat was lying on my chest as I slept, stretching out his arms and placing his big furry paws over my mouth and nose. THAT is why I wasn't breathing effectively at night. I've been keeping the cat outside of the bedroom when I sleep, and now I sleep just fine.

If it wasn't for the PA Marc I would be somewhere else. I haven't seen Dr Rifkin in over 7 years…read more Their phone manners are horrible. I was on hold for 18 minutes and the phone jockey guaranteed me it was no more than a minute and a half. I tried to tell her but she continued to tell me I was wrong,. I could go on but what would it accomplish. If you can't get Marc run and run fast.

I see Dr. Ann Wands along with her PA Pam Burton - both me and my husband have seen Dr. Wands for…read morequite some time now - over 5 years. Dr. Wands is a D.O. - we actually followed her PA from another practice we used to go to and then started seeing Dr. Wands as our primary. Dr. Wands is excellent! She is compassionate, listens carefully to you and never rushes you through an appointment - same with Pam. I have also seen Dr. Michael Jordan at BMG and he's just as compassionate and knowledgeable as Dr. Wands - he's more of a sports-medicine Doctor. I followed Dr. Wands from when she was at Lifetime Health - this is a bit farther out in Williamsville (I'm in Kenmore), than I'd like to travel, however, the drive is worth it. Both my husband and I highly recommend both BMG and Dr. Wands.

I should give this group zero stars. Plus, Medicare patients beware!!!! This group says they…read moreaccept Medicare. They do accept Medicare BUT they will charge you more than Medicare pays so you will paying out of pocket for each visit. I definitely will not be going to this place again!!!!

My mom has been seeing Dr Daniel Morelli at UBMD Family Medicine for many years. I accompany to her…read moreto these visits because she is elderly. I have always found Dr Morelli to be a fantastic listener. He is thorough and answers all Mom's and my questions until he is certain we understand. To my recollection, there has never been a long wait while getting in to see the doctor. The waiting room is large and comfortable, but I've never seen more than a couple other people in there. I don't think we've ever waited longer than three minutes ourselves. Once we are taken back to the examination room, the wait is also very short. I was torn between a 4 and a 5, and there are no half stars on Yelp, so just know this is more of a 4.5. The only reason I take a portion away is because until very recently, it's been super difficult to get someone on the phone. We've always had to leave a message, but very recently, I've gotten someone every time I've called. I don't know if that's luck or if they've hired more people or changed some of their practices regarding incoming calls. Just know, you may have to leave a message and wait for a return call. My mom typically would have to drive over to their office to ask whatever question she has or to make an appointment. (Granted, she's 87 and is not only less patient than she used to be, she also struggles with the phone menu. Switching screens on her phone is a foreign idea to her, and she never really knows which number to press even if she somehow accidentally finds the keyboard screen.) Dr. Morelli's staff has also been extremely helpful to me when I've needed it, and shows they truly care about the patients.

I've been a UBMD patient for 10+ years, and unfortunately the communication has gotten worse over…read moretime. I never received a call back about a work letter I requested months ago, and last year I even ended up leaving two separate appointments because the doctor took over an hour to see me. Recently, I went in for my yearly physical and left feeling frustrated, confused, and honestly shocked by the whole experience. I waited about 45 minutes, saw a student first, and then the doctor spent maybe five minutes with me. During that time she briefly mentioned something called a "Brook program," but didn't explain what it was. At the end of the appointment, she walked me into another room and told Russell (I'm still not sure of his title), right in front of me, that I was "very interested," even though I had no idea what the program even involved. Russell gave a very vague explanation of the program, and when I asked for more details, the only response I received was, "They'll call you to see what you qualify for." I still don't know who "they" are or what the program actually entails. Despite that, he immediately asked if I wanted to sign up for "the whole shabang." I was also told that if I wanted to enroll later, I should text him directly because he blocks incoming calls, which didn't sit right with me at all. What made this even more unsettling is that months ago I received a completely random call saying my doctor had "sent a script" for this exact program- something I had never discussed with anyone. At the time, I genuinely thought it was a scam call because nothing about it made sense. The entire encounter felt less like healthcare and more like someone trying to sell me something. I can't emphasize enough how much it felt like being upsold at a car dealership rather than speaking with medical professionals I've trusted for over a decade. The pressure, the lack of information, and the way I was shuffled around made me seriously question why this program was being pushed so hard. It definitely made me wonder if there is some sort of incentive or partnership tied to it, because nothing about the experience felt patient-centered or transparent. What concerns me most is how easily an older or less tech-savvy patient could be talked into signing up for something they don't understand. If I walked out feeling confused and pressured, I can only imagine how someone more vulnerable might feel. After more than a decade with this practice, this experience made it very clear- it was time for me to switch providers. I went to a new doctor today, and the difference was night and day. I was seen and out within 30 minutes and had a simple, straightforward conversation about my health. No vague programs, no pressure to sign up for anything- just a normal doctor-patient visit. It was honestly a reminder of what healthcare should feel like.

I highly recommend Family Care Physicians! I've been a patient for 35+ years. Not only the…read morewonderful Doctors - Dr Roche , Dr Palumbo and Dr McMichael who are our physician's but the wonderful staff they employ. From the person who answers the phone to the nurses who are kind and pleasant that treat you respectfully and get back to you immediately. My recent experience with another doctor's office that had extremely rude and unprofessional staff encouraged me write this review to let everyone know how much I appreciate Family Care and their outstanding service!! Thank you Ana, for all your help and understanding in helping me get through a medical issue that I have been dealing with - you've been wonderful and I truly appreciate your kindness and attentiveness!

I went here for an annual checkup appointment with doctor Victoria Grudzinski. She was horrible. I…read moreasked her to recommend me a gynecologist because I wanted a bilateral salpingectomy done (a sterilization procedure) and she started asking me inappropriate questions. She started asking me "what if u change ur mind in the future?" And "what if ur future partner wants kids?" As if thats any of her business!! I never went back since. Good news atleast, I ended up getting my sterilization procedure done anyways couple months after. I want to file a report towards Doctor Victoria Grudzinski for questioning my autonomy.

Smart. Knowledgeable. Great staff. Doesn't keep you waiting and waiting. Very good teacher and…read morealways has med students in the office. Deft touch.

Great care. Did not have to wait. Office experience was exceptional. Nurse and PA were very caring.read more

Thank You to Erika transition nurse at Dr .Dlugosz Office…read more We had a wonderful experience with Erika, the transition nurse from High Gate Medical. Having met and worked with many people in the medical field over the years, we can honestly say that Erika stands out. She is compassionate, empathetic, extremely knowledgeable, and most importantly she truly listens. She made us feel heard, supported, and cared for throughout the process. High Gate Medical is blessed to have such a dedicated individual on its team. Erika is clearly in the right profession because she puts her whole heart into caring for people. Thank you, Erika, for the kindness, professionalism, and genuine concern you showed our family. We truly appreciate you. Gina Genua

Simply the best doctor I have seen for primary care in years. I have moved, and therefore have…read morestruggled to find the quality care that I was accustomed to in Boston, now that I am back here in WNY. Dr. Kremer's social skills, obvious knowledge base and her warm personality allowed me to feel safe, respected, comfortable and heard. Short wait time once in the office, and staff were pleasant enough. Highly recommend!

They never look into or care about your concerns. This facility has the doctors where patients have…read moreto fight for themselves, while the doctors gaslight you and won't acknowledge your issues and fears. Only positives are their hours and always being there. Other than that, these people will tell you you are fine no matter how you feel and send you on your way.

Can never get ahold of these people. Phones are never being answered, been on hold for HOURS at a…read moretime. Had to drive all the way to the location just to make my appointment because they never answer in the portal either. Terrible service.