As promised, I had my outpatient procedure today and would like to update! Dr. Tambar and her…read moreattending nurse were wonderful (I regret I don't remember her name)! Just like last time, everything was ran efficiently and I was in and out in a timely manner. They did a wonderful job of numbing me up with lidocaine ... when I felt even a bit of anything and would make a wincing face, the attending nurse would notice my reaction and the doctor would give me more. I am such a wimp when it comes to physical pain at all, but it has been almost 7 hours since my procedure began, about 6 1/2 hours since the last shot of lidocaine, and I don't feel much at all. I followed their instructions and they gave me an ice pack to immediately put in my bra on the side of my outpatient procedure and I'm home. They will send to pathology to confirm I am ok and they scheduled me for a follow-up next week. I really love it here. I hope I don't have to come back here, of course, due to the main focus of this office ... but if I did, I would feel I was absolutely in the best hands, and these are warm and compassionate ladies working here, and I truly recommend this place if you find yourself in need of care for your "girls" ... you will be treated with dignity and respect and wonderful bedside manner!

The care I've received at Highgate is typically fine and occasionally bad. I think this office…read moresuffers from the same problem plaguing many practices: the doctors simply don't have enough time. This isn't their fault, but it does mean that you aren't likely to be treated as thoughtfully or thoroughly as you should be in a perfect world. Oftentimes I will have an issue, get an appointment quickly, be seen very briefly, and leave with an RX in hand. And most of those times, that is all I truly need and I'm satisfied with that. I liked seeing Dr. Semidey because she was very bright and astute, but she has left the practice recently. One of the worst visits I had was a same-day visit I requested because the lymph nodes in my throat had been painfully swollen for a few days. I saw a male doctor whose name I can't recall and he dismissed me completely. He said it was likely due to allergies and recommended I take allergy medications that I already take daily because yes, I do have allergies! I knew that this wasn't a typical symptom for me. The next day, I could barely speak and was in immense pain. I had tonsillitis. The office was helpful when I called back and prescribed me antibiotics, but I would never accept an appointment with a male physician again. I have been reassigned to Dr. Jacobs now that Dr. Semidey is not available. The advice I would give to patients (in general, not just Highgate patients) is to inform yourself as much as possible so you can best advocate for your care. Ultimately doctors are the authority, and I'm not the kind of person who is skeptical of the medical field as a whole, but knowing as much as you can about what is going on, what could be causing it, and what kind of solutions you're searching for can help you direct your care and advocate for your best outcome.

Stacey and her PA's (Jenna)will not see you if you are sick instead they push their work to ER or…read moreurgent care. Do your job better or switch careers. they will neglect you

I did not see Doctor Rifkin, I saw his PA: Mark Schlegel. The reason for my visit was that I was…read morestruggling to fall asleep, and that the quality of my sleep was awful. I was waking up feeling exhausted and as if I hadn't slept at all, and spent most days feeling fatigued and dying for a nap. My daily life was being affected by the lack of sleep: low patience, brain fog, poor concentration, etc. I did not have energy for anything. I asked Mark's medical opinion on sleep supplements, and his suggestion was to: 'Wake up in the morning, turn on all the lights, and have sex with your husband!' Due to his 'suggestion' I cancelled all future appointments. It was a completely disgusting, unprofessional, sexist, demeaning and not-at-all medically relevant 'suggestion.' Perhaps he thought it was 'funny' - but I sure didn't. I asked a medical professional a medical question, and expected a relevant medical answer. I went here for help with my sleep and for help getting my waking life back, not for help getting my husband laid. Also: their billing is weird. I did a virtual visit, and I paid it minutes before the 'appointment,' as the site suggests that your appointment can't happen without paying first. Months later, I received two bills in the mail: one for under $50 and one for over $200. I have no idea what I was even charged for. Then I received another statement in the mail, saying I could pay online. I logged in then paid the total amount due, just to be done with this gross place. And now two weeks later: I received another bill for that same $200+ amount. I would not suggest this PA to anyone, but especially would not recommend this PA to women. I plan on contacting the NYS 'Office of Professional Medical Conduct' to see if I can report him. At this point, I am unsure if I am able to report him since he isn't even a real doctor. By the way: Mark did 'diagnose' me with mild sleep apnea and tried setting me up with an expensive sleep machine. As it turned out, my long-haired, large-breed cat was lying on my chest as I slept, stretching out his arms and placing his big furry paws over my mouth and nose. THAT is why I wasn't breathing effectively at night. I've been keeping the cat outside of the bedroom when I sleep, and now I sleep just fine.

If it wasn't for the PA Marc I would be somewhere else. I haven't seen Dr Rifkin in over 7 years…read more Their phone manners are horrible. I was on hold for 18 minutes and the phone jockey guaranteed me it was no more than a minute and a half. I tried to tell her but she continued to tell me I was wrong,. I could go on but what would it accomplish. If you can't get Marc run and run fast.

BMG contains all my physicians from primary care to all my specialist as well. Been coming here…read moreforever, between 325 and 295 Essjay. 325 is definitely more updated and modern, while 295 could use some updates. Check in is always easy, I use the MyChart app and do everything from my phone, so upon arrival I just go up to my doctor's office. The stand out for me is the lab services. It is quick and I have not had a bad blood draw yet. Which I am prone to at other spots. I was not use to getting pricked just once until here, to big shout out to them for hiring competent blood draw folks!! I love all the doctors I see and have seen here at the facilities.

terrible experience with a doctor named Jana Buffalo Medical Group. She was completely…read moreincompetent and couldn't even do a basic assessment of an elderly geriatric patient. She didn't know the difference between the fact that my mother had just left her hairdressers and she walked through the parking lot on a day when the wind was blowing 30 mph and messed up her hair and then she wrote up in her that nobody's taking care of her hair unkept. As well as anything everything she assessment was wrong. And when I complained they refused to remove all of . Stay away from Buffalo Medical Group especially stay away from this poor excuse for a doctor.

I've been a UBMD patient for 10+ years, and unfortunately the communication has gotten worse over…read moretime. I never received a call back about a work letter I requested months ago, and last year I even ended up leaving two separate appointments because the doctor took over an hour to see me. Recently, I went in for my yearly physical and left feeling frustrated, confused, and honestly shocked by the whole experience. I waited about 45 minutes, saw a student first, and then the doctor spent maybe five minutes with me. During that time she briefly mentioned something called a "Brook program," but didn't explain what it was. At the end of the appointment, she walked me into another room and told Russell (I'm still not sure of his title), right in front of me, that I was "very interested," even though I had no idea what the program even involved. Russell gave a very vague explanation of the program, and when I asked for more details, the only response I received was, "They'll call you to see what you qualify for." I still don't know who "they" are or what the program actually entails. Despite that, he immediately asked if I wanted to sign up for "the whole shabang." I was also told that if I wanted to enroll later, I should text him directly because he blocks incoming calls, which didn't sit right with me at all. What made this even more unsettling is that months ago I received a completely random call saying my doctor had "sent a script" for this exact program- something I had never discussed with anyone. At the time, I genuinely thought it was a scam call because nothing about it made sense. The entire encounter felt less like healthcare and more like someone trying to sell me something. I can't emphasize enough how much it felt like being upsold at a car dealership rather than speaking with medical professionals I've trusted for over a decade. The pressure, the lack of information, and the way I was shuffled around made me seriously question why this program was being pushed so hard. It definitely made me wonder if there is some sort of incentive or partnership tied to it, because nothing about the experience felt patient-centered or transparent. What concerns me most is how easily an older or less tech-savvy patient could be talked into signing up for something they don't understand. If I walked out feeling confused and pressured, I can only imagine how someone more vulnerable might feel. After more than a decade with this practice, this experience made it very clear- it was time for me to switch providers. I went to a new doctor today, and the difference was night and day. I was seen and out within 30 minutes and had a simple, straightforward conversation about my health. No vague programs, no pressure to sign up for anything- just a normal doctor-patient visit. It was honestly a reminder of what healthcare should feel like.

My mom has been seeing Dr Daniel Morelli at UBMD Family Medicine for many years. I accompany to her…read moreto these visits because she is elderly. I have always found Dr Morelli to be a fantastic listener. He is thorough and answers all Mom's and my questions until he is certain we understand. To my recollection, there has never been a long wait while getting in to see the doctor. The waiting room is large and comfortable, but I've never seen more than a couple other people in there. I don't think we've ever waited longer than three minutes ourselves. Once we are taken back to the examination room, the wait is also very short. I was torn between a 4 and a 5, and there are no half stars on Yelp, so just know this is more of a 4.5. The only reason I take a portion away is because until very recently, it's been super difficult to get someone on the phone. We've always had to leave a message, but very recently, I've gotten someone every time I've called. I don't know if that's luck or if they've hired more people or changed some of their practices regarding incoming calls. Just know, you may have to leave a message and wait for a return call. My mom typically would have to drive over to their office to ask whatever question she has or to make an appointment. (Granted, she's 87 and is not only less patient than she used to be, she also struggles with the phone menu. Switching screens on her phone is a foreign idea to her, and she never really knows which number to press even if she somehow accidentally finds the keyboard screen.) Dr. Morelli's staff has also been extremely helpful to me when I've needed it, and shows they truly care about the patients.

If I could give this no stars I would. My husband wasn't feeling well since Dec of 2021. The PA…read moregave him steroids and kept sending him to the ER for because she was so inept she couldn't do her job. We asked to talk the Dr and they kept brushing him off. Bottom line, my husband has a serious rare cancer that went undiagnosed by this office for over 8 months. Please whatever you do don't go here.

Stupidly sent my son here after he aged out at the pediatricians. He comes out of there with a…read morescript for Wellbutrin. A healthy 19yr old boy goes to this NP for the first time and is put on mental meds and pain meds, because he said his knees hurt sometimes. "Well, here's 800 mg of ibuprofen for you." You wonder why young people have problems? Send them to providers like this! There are steps providers take before adding drugs. Again, he's 19 and very healthy and just left his pediatric doctors. This is what can happen in just a few minutes in the office.

Smart. Knowledgeable. Great staff. Doesn't keep you waiting and waiting. Very good teacher and…read morealways has med students in the office. Deft touch.

ive been a patient of dr gugino and jenna for a few years now, and they are an amazing team. very…read morekind, knowledgeable, and listen. i've never had issues with my care, and would recommend them to everyone!

I've been seeing Dr Justin Green for a couple of years now. I think he's topnotch. He actually…read morelistens and asks questions to make sure we're both on the same page with things. I love the fact that during the visit he dictates his notes rather than just typing them into the computer. This give you the opportunity to make sure you understand everything. Giving a 4 rather than a 5 because the phone issue still exists. I haven't had any major problems where it's effected me recently but the wait time & process is still rather annoying. 2024-99

I see Dr. Booth and Autumn and they are both great. They've listened to all my concerns and help…read moreget me the care I need. However, I was signed up for the mental health program through Integral Health. Nobody ever informed me how the billing would work and that it would be included in my Primary Care statement. After 6 months of seeing my "therapist" I got blindsided with a $500 bill for my 2025 sessions. I was never given a bill for the 2024 sessions or informed that it was covered by my insurance. My "therapist" was late to every session and I don't think I got a full 30 minute session ever. I've been with PCWNY for 15+ years and I'm so disappointed that I was bait and switched by this third party program that did nothing for my mental health other than make it worse.

I had a scheduled surgery to remove a benign tumor inside my mouth that has been causing me…read morediscomfort and unnecessary stress since November. Everyone was ready to go, only to get a call from the hospital saying my Primary care doctor didn't medically clear me because of my high-heart rate during an EKG. It is NOTATED on my file that I have anxiety at ANY appointment of COURSE my heart rate is high! They also said they didn't have another EKG to compare it to when I had another EKG done at Trinity Medical, so is this staff truly THAT lazy, incompetent and dense that they are unable to make a simple phone call to get those records? Now who knows what I face, let it be known that if this tumor gets any worse, Primary Care will be getting the blame. Truly have shown me how little they actually care about their patients. I was also told I would be getting a call at 11:30AM today (6/5/26) and as of 3:00PM I STILL HAVE NOT HEARD ANYTHING.