I had such a good experience today - my first time at Bala Better Health. Everyone there is excellent - and they work together as a team so well. I had botox --- and I'm thrilled with the place. I will be back and sending my sister and a few friends as well. Thank you so much! read more

I signed up for the Botox club last year and when my membership expired back in Feb, nobody reached out to renew the membership or to let me know that I needed to reach out to let them know to continue. Today I drive 1 hour and 15 minutes to my appointment just to be told I needed to pay the "newest" membership fee which has now increased AND pay first and last months memberships fees. So basically $300. When I got upset, the response was "I'm sorry, our system isn't set up that way" So basically they WANT you to not know when your membership is up, so they can screw you over. Not to mention that after several of my appointments, I could clearly see that whatever amount they were giving me was clearly not enough, or they water down their Botox. 3 weeks after my appointment my face was still moving as if nothing was done. They conveniently don't tell you how many units you received, so you can't question the amount. I had to drive back to the office to get additional Botox because no changes were seen on 2 separate occasions. Not exactly convenient when you live an hour away! There are plenty of other places that offer "botox memberships" so please do yourself a favor and learn from my mistake. read more

I was a member at Bala Med Spa for a year - the service from Dr. Wilkes and team was great. Upon signing up, I asked if there was a notification period necessary to not have my membership auto-renew come January 2025 (as I knew I was moving). They confirmed I was only locked into the membership for 12 months upon the commencement date. In November of 2024, I had my last appointment with them, and AGAIN confirmed there was nothing needed on my end to not renew. My tech at the time told me I was good to go and that the monthly charges would stop in January 2025. It is now June of 2025 and I continue to have monthly charges on my credit card for a membership I was assured would not auto-renew, and that I have not received any services for in now over a year. I have tried contacting them dozens of times and have to now resort to leaving this review to get them to acknowledge and (hopefully) remediate this issue. I encourage anyone signing up for a membership to act with caution as this has been a headache to try and resolve. read more

This place ruined my chin with spider veins and scarring due to improper filler placement. AVOID this place at all costs! read more

I'll start off by saying my friend has been going here for over a year and has been satisfied with their services. I attended one of her appointments and thought I'd give them a try utilizing their Groupon special. As for myself, the results are minimal - I'm not sure if the Botox was overly diluted when reconstituted so they get more volume/units per bottle, or if they product was pre-drawn and old. I received 40 units and have had no change what so ever in my skin. I am able to move my forehead, frown, my elevens are very prominent, the crows feet around the eyes are the same. It is as if I never had the injections. I am no stranger to Botox and have been getting for over 10 years. This experience is probably the worst I have ever had. I won't elaborate on the staff or the physician who looked and smelled like he just rolled out of bed and came to work. I would not recommend this spa. read more

It's not worth your money. I got Botox and got a droopy eyelid. I went back to see what he could do to make it a little better. He didn't do anything besides send me home with enough eyedrops to last 5 days. It actually got worse a few days later. He didn't even write me a script for enough drops to last a couple weeks. Now I have to walk around with one eye dropping and it's so embarrassing! What a waste of money!! read more

I can't recommend Bala Better Health any more highly! I am a Platinum member and have had most of the treatments offered performed including botox, fillers, thread lift, laser Lipo, PRP hair restoration, microneedling, and vampire facial. Dr. Wilkes, Bonnie, Amber, and Teresa are so professional and welcoming. They put my nerves at ease and their work speaks for itself. My face is youthful and my skin texture has improved drastically. I have suffered with acne for years and have gone to several dermatologists. Only until now have I really seen true results from microneedling /PRP facials. Teresa is a passionate esthetician who delivers results. Dr. Wilkes and Bonnie have decreased the appearance of my fine lines and wrinkles while tastefully enhancing my jawline and lips. I couldn't be more pleased. They have given me the confidence bust that I needed and I am so thankful!! read more

Bala Better Health - Weight Loss Centers Near Me - Bala Cynwyd, Pennsylvania

I got a Groupon for .5ml of filler in my lips. I've gotten filler before and this experience was significantly different. The doctor did not use gloves to apply numbing gel or while injecting. I was not shown my product and the syringe was prefilled out of any packaging. The doctor's hands were so shaky that he poked me in the NOSE with the needle while injecting. I had four huge lumps in my lips for three weeks and had to go to a different medspa to get them massaged out, I still have one noticeable bump. In my opinion, you're better off paying more and going somewhere experienced, I wouldn't wish this outcome on anyone. read more

I have had nothing but great experiences at bala better health. Bonnie and kimmie are amazing and take their time making sure you get the look you want. I wanted a nose correct but did not want a rhinoplasty. Bonnie suggested a liquid rhinoplasty that would be temporary and would not greatly change the shape or size of my nose. I am so glad I did it, the results speak for themselves! read more

Bala Better Health - Liquid rhinoplasty - Weight Loss Centers Near Me - Bala Cynwyd, Pennsylvania

This place is a ripoff, I spent over seven thousand dollars and received about $500 worth of service. The fillers and Botox are extremely diluted, and if you purchased the membership they make sure that you receive the weakest dosage. Physician assistants should not be performing medical procedures without a licensed physician present, but not here. Please be careful if you decide to go anyway. read more

I have been going to Bala for the past year and seeing Bonnie. Bonnie is so sweet, friendly and amazing at what she does! I always leave pleased with the results and trust her completely with helping me feel like the best version of me! I have also done treatment with Kimmie and both women are top notch amazingg !!! The office is clean, and all of the staff are very welcoming! I highly recommend Bala for one of a kind self-care! read more

The staff is so amazing, Amber is always so gracious and warm as is Dr. Wilkes! Since the first day I stepped into the office I felt valued and appreciated. Some changes lately with Bonnie and Kimmy leaving and I will miss their smiling faces but I recently met Kendra and she is wonderful as well. I can always trust Dr.Wilkes to hire and work with the most fantastic people that always make you felt right at home. read more

Couldn't be more happy with the results of my lip filler! i wanted something natural but still uplifting and that's exactly what i got! Not only was that amazing but the staff was so kind and so helpful in getting me what i need and making sure i was comfortable. I will 100% be going back here!! read more

Kind and efficient staff. Although I was introduced to the company through Groupon I'm so pleased with the care that I'll definitely be back! read more

I was a little skeptical Because I never got a facial fillers before however Dr. Adam made me so comfortable and my results were awesome . I am a 41-year-old African-American woman that take care of her skin however I had some med facial issues with aging and decided to give it a try , I will recommend Bala better health If this is your first time getting facial fillers read more

Do not go here. They clearly only care about packing in as many people as I can. They wasted 20 minutes of my time, giving no update on when I would be seen and the unprofessional "receptionist" just shrugged and said okay when I told her that I was on a tight schedule and I would have to leave because I would have less than a half four of a 45 minute service. Awful. read more

Been a member here at bala better health for a few months already. I am really specific and picky. Bonnie has over exceeded my expectations. She is not only efficient but sweet, kind and gentle. This woman knows what she's doing and she plays no games. I would highly recommend anyone who's looking to take care of themselves at an affordable price. read more

This place is a SCAM. A bait and switch. I found this place via Groupon and purchased 4 full body lipo treatments for $100. I purchased the Groupon with Bala Better Health because of the reviews. These reviews are fraudulent. Firstly they don't answer their phone. You have to communicate via text message with a robot. Their customer service is horrible. I came into the office and met with Adam L. Wilkes. He asked me what my problem areas are and said the Groupon offer is just to get people in the door. He said normally you'll need about 16 sessions to see results. He said it costs $1200 but he could break it down into monthly payments. I pad 405.60 that day on top of the $110 I paid via Groupon. I was spectacle but Adam Wilkes guaranteed me that it's best to do 16 sessions. I scheduled my first appointment the following week. When I came in for my appointment no one was at the receptionist desk. I went to Adam Wilkes office and he said do you have an appointment. I told him you scheduled my appointment last week. He quickly claimed he remembered and brought me into a room. Turned on Alexia and told me to lay down on the table. He started placing these plastic pads on me and put glasses on me and said I'll be back. No one came back . I was in the room for about 35 min. The procedure was suppose to take 20 min. After waiting for 15 I removed the pads myself.. When I came out of the room Allyson said did you take the pads off yourself? Yes Adam didn't come back for me. I don't believe Adam Wilkes is an actual board certified doctor. I immediately asked for a refund. They gave me a refund and then charged me 25 days later for services I haven't used. I didn't even use the 3 remaining sessions from Groupon. DON'T TRUST THIS PLACE. THEY JUST WANT TO TAKE YOUR MONEY read more

Scam. Apparently they don't keep track of how many treatments you use, just how much you paid for them. This way, as they change the price, you loose your services. Got a Groupon some 2 years ago for 4 laser treatments. Decided to purchase more and paid $900 for additional 10 (it was a deal). Didn't use them all, came back like a year later and was then told that i have 6 left.. used 2 or 3 and just stopped by to see if I can use the remainder but apparently they have no way to see how many I had left.... So I'm out of luck apparently. Plus the woman helping me came out of the room wearing gloves where she was handling an iv and continued to touch everything without taking them off. read more

group on voucher. Received laser treatment. signEd for program. $500 deposit, and set up $200 payments.Dr. cancel first appointment. refunded $200, and never the $500 deposit when canceled contract When Tried reschedule for two weeks. No contact. messaged doctor Via app, still no $500 deposit refund read more

DO NOT HAVE ANY PROCEDURES DONE AT THIS PLACE! I had a HORRIBLE experience, and was left BOTCHED! In my opinion, based on my experience, these people are deceptive, inexperienced, unprofessional, and scammers. I paid for 5.5 syringes of Radiesse filler, to be injected in my right hip, to correct a dip, that created an asymmetrical look between my hips. This product gives immediate results, because it is a filler. It's not your own fat, that may be reabsorbed by your body, and possibly disappear. These people sold me on 5.5 syringes, for $2,250. We discussed the area, and I'm then marked up, by who I BELIEVED was doing my procedure, and then I had to wait almost an hour for 6 vials of my blood, that was drawn, to be spun down, and processed for them to use in conjunction, with the filler. I had never heard of this (PRP) being done in conjunction with Radiesse injections, but they assured me this was for best results, and better skin, etc. We start the procedure, and I have my face in my hands, as not to see the needles/cannula go in and out (I'm a little scared of needles). I finally open my eyes, and midway through me being injected, I notice a different person doing the injections and being guided through the entire process. I'm IMMEDIATELY uncomfortable and scared to death, of being a guinea pig, and having botched results. But by this time, we are 3/4 of the way through, so it's pretty much too late to say anything. Well my fears turned into reality, because I look in the mirror, and this girl injected the filler ABOVE the darn dip! So now I see this golf ball of filler, sticking off the side of my hip, making the dip appear larger than it was, and making me look disfigured! I immediately turn to the girl who was guiding the other girl, and said this is not in the right spot. She looks me in my face, and says "Oh, gravity will pull it down into place, this is typical". Annoyed, but inexperienced, and trying to be as optimistic as possible, in a situation like this, I leave. I wake up the next morning in total disbelief, and I call the office, and speak with the medical director. I explain the entire story, she apologizes, admits that gravity will not pull anything down, the filler stays where it's injected, and asks if I want to come back in to get it corrected. I say yes. At this point, I feel I have no other choice, but to go back, because walking around with this tennis ball of filler, was not an option. I then ask her if the girl that performed the procedure, was experienced, as I heard her being walked through the procedure and had no idea nor agreed to an inexperienced person working on me. She says that the girl is currently in training. I nearly died. She then assures me that the "Liar" that told me gravity would pull the filler down, would be the one to fix it. At this point, what option do I have. I'm out of $2,250, and a disfigured hip!!! So I go in, tuck my true feelings of anger and frustration in my pocket, and allow the Liar to drawl more blood. She has syringes out, that are SUPPOSED to be filled with Radiesse. She performs the correction, I look in the mirror, and it looks AMAZING! Hallelujah, I'm fixed (SO I THOUGHT). I thank her, she apologizes for the initial botched job, and I walk out with a changed view of this business. I was so happy they cared enough, to correct their error. Lies and all, they corrected their error, and I was just happy to be symmetrical. I even left a review about the great job this fraud did! Well low and behold, as days go by, I notice the dip reappearing. By the 2nd week, the dip was completely back. But guess what didn't disappear? The GOLFBALL of filler the first girl injected, above the dip! I finally realized there was ABSOLUTELY no way they used another 5.5 syringes of Radiesse filler, to "correct" THEIR mistake. I believe they spun my blood down, mixed it with the Lidocaine and filled the dip, to create the illusion that the issue had been fixed. I was in so much pain after this too, for weeks! Don't be the next botched victim, scammed out of thousands! read more

I bought a 15-treatment package with Bala Better Health to treat my thighs. I'm a pear shape and no amount of working out has ever truly helped to tone my legs. I can honestly say that I'm nearing the end of my treatments and for the first time since college my cellulite has gone away significantly. I've become too self conscious to wear shorts for the past handful of years and it looks like this summer I'll finally be able to...thanks to my girl Allyson at BBH! Thank you, thank you, thank you! read more

The photos that they show are false. The laser Lipo is done with a wide wooden belt with buttons in it that vibrate. Not the sleek wand shown in the photo. read more

I had a Groupon to use and when I went to my appointment the Esthetician Jodie explained to me because I have a pacemaker it would be unsafe for me to get the procedure done. I was going to be refunded from the groupon and Jodie I had talked about some nutritional questions. I'm not a very techy person and she showed me pinterest which had a lot of resources for what I was looking for. Keep in mind she didn't get paid for any of this and customer service was exceptional. I would go there for services. Thanks Jodie! read more

Why can't I give zero stars? Is Dr. Wilkes really a licensed health care professional? He certified me (twice) for participation in the PAMMP, but the second time for some reason failed to file the recertification information. I discovered this more than a month after having visited him, when my existing card expired, and the state informed me that once he actually did his duty and filed the info it could be another three weeks before I got my new card. Understandably, this information made me unhappy and slightly anxious. I phoned the office to explain the situation, asked them to file the necessary recertification info, and requested that the doctor to contact me to talk about how to make the situation right until my new card came. Late that afternoon I received an email from the state saying that I had been recertified, but that still left the issue of what to do until the card came. I spent a full day getting the runaround (although one of his assistants offered that he would prescribe me Valium for the duration?!?!?). I told them I wouldn't stop calling until I spoke to the doctor personally, as he was the only one who could actually help me. When he finally did deign to call he was hostile and demeaning. His repeated refrain was "we're talking about marijuana here and nobody cares whether you get it or not." Does that mean "not-medicine"? If he doesn't believe it's an efficacious treatment for medical conditions, why is he certifying people for it? And if he does, how can he justify diagnosing my condition as something that marijuana will help, then through whatever mistake, prevent me from having access to it for as long as a month, and offer no solution? That's some standard of care, doc! Someone might get the idea that you think the PAMMP program is just a joke and you're in it for every little penny you can make. And by the way, on the basis of that heated three minute call, he decided to reverse my certification because clearly I was too anxious! Just think what an appropriate and timely apology would have done! Well, as I always say, everyone makes mistakes, but where character is revealed is in the response to the mistake. Pretty revealing response for a physician. read more

This is the best place to go! I travel 30 minutes from willow groove and it is worth it 120%! Allison is amazing. She is extremely kind and makes you feel really comfortable from the moment you walk in. Besides the great results she has given me from my chin sculpting, I couldn't imagine any other beautician working on me! Look NO further! This is the place to go hands down read more

I signed up for facial treatments to tighten the skin and bring Collagen to the surface for a healthier look. I've had several treatments by both Jodie and Allison and would recommend this treatment as a non-invasive way to have refreshed look. Debra D. read more

I had a fantastic experience at Bala Better Health. The staff is incredibly kind and knowledgeable. My first consultation provided a thorough explanation of the treatment I would receive. I have started to notice results and it is entirely pain free. I highly recommend! read more

I had the most unprofessional experience today. My appointment was for 1:30pm and she texted me while I was driving there to move it to 1:45. She also asked me to pick her up a red bull, which I thought was an odd request since I am a new client. I wasn't allowed in until around 2:15 and when I went in she was doing her makeup. Two hours later she has had only done a test trip on my hair and she was working on another client's (who's appointment was after mine) hair (with the mix she has mixed for me). I finally decided to leave after 2 hours of waiting. read more

I have been coming to Bala Better Health since I moved to Philly for over a year now. Theresa and Allyson always have the best attitude and are so inviting. Theresa has been doing my laser hair removal (underarms & lower face) and I was extremely impressed with the results after just a few sessions so added more. I plan to continue to return for all my beauty needs! read more

save your time and money and find a professionals !! i found this place on groupon selling two (2 !) laser liposuction treatments for $ (!)30 . it was alarming because a good professional place, even if they do sale , they do not do it in this quantity and this cheap ! a good places are not cheap and they are booked long ahead and none of them does groupon. but unfortunately i did give it a try . very wrong decision !! starting with that no one would answer the phone or return phone calls on time. it takes days for someone to return the call. i booked a consultation appointment and while i was going there ( long trip ) i got stock in the friday afternoon traffic . 1 hr prior my appointment i called this place to let them know that i am running few minutes late for my appointment. i was expecting someone will call me on that. no one did call me . i assumed its ok to come ,because normal places would call back and say " please , do not come ,save your time its too late for the appointment" etc... i arrived . the building is huge and has several entrances . and i was surprised how those people would not explain how to find their office in that huge complex. it tells again that they do not care about their customers like normal places do .when finally i found in that huge building that tiny "spa" i lost additional several minutes and i was more late. when i arrived i was unpleasantly surprised by the place . it is a tiny " office " divided by walls into small boxes . they even do not have pictures of the place in the entire internet because there is nothing to show or to be proud of. they even don't spend some money to make their website safe and they offer you to enter all your personal info on that site. i was about 20 minutes late after all the troubles with traffic and finding the "spa" . after i did come in i met 2 women when i saw them and did start a conversation with them i got convinced even more that i am in very wrong place,and there is no way i will let those people touch my skin and my body and will let them mess with it using an equipment that can cause serious troubles and permanent problems .to perform this kind of treatments someone has to have a medical dermatological degree plus some serious training on laser liposuction which is hard to find. google it. i do not want to get involved with people who learned how to use on/off button and spend few hours here and there on trainings. i am definitely going to a doctor`s office for the treatment and no more cheap groupon "spas" ! also is very important to let everybody know that people i did meet were rude , mannerless , unprofessional, snapping at me and also (why to hide it ?) with the red -neck attitude . after i have got the worst reception i have ever seen in a public place ever , i left refusing to schedule a new appointment . i came there, i saw that place and those people and thanks goodness i did not get involved . the lies of the stuff , carelessness , terrible rudeness and snapping at me bothered me as well as the fact that they did not return my call and made me drive to the place more that 1hr 30 min. in the traffic( and then 1hr 30 min back ) and all that driving for nothing . i stepped back to the "office " to get manager`s info to make a complaint . they were talking about me ,they even did not stop when i stepped in . so low ! i got the business card of theresa forster the manager and i called her right away with the complaint and left her a message . she returned my phone call 3 and a half days later !! telling me that her stuff was right . i asked her how she can judge if she was not even there and she never asked me what happened and what my complaint is about ! dear ms.forster ,its not professional and it is not polite to call back in 3 and a half days later to a customer who got problems at your place and asked you to call asap. also it is not normal to call back and tell that your staff is right without even listening to a customer`s complaint or without being present at the moment when the problem has occurred . no wander your stuff is rude , highly unprofessional and absolutely mannerless if they have manager like you . not surprisingly your place is empty and you sell your procedures on groupon 2 for $30. thanks goodness i did not get involved with your low class "spa" . read more

I love Bala Better Health. I am about 4 or 5 treatments in and have noticed a huge difference. I primarily work with Allyson and absolutely love her, though the entire staff is great! I have also seen Andrea a few times and she is amazing. They really put you at ease and help you reach our goals! I'm getting ready for my wedding, and my first visit I came in shy and almost in tears about my body. Now I walk in and show off my stomach progress to Allyson and Andrea. I always have a giant smile when I leave. I highly recommend them to anyone! read more

Rude and inconsiderate. I was parked in the lot when they called me to cancel because I was ten minutes late!!!! I got stuck behind a funeral and drove from 8hrs away due to other circumstances, and called ten minutes prior to let them know I would be ten minutes late!!!! No sympathy and when office manager got on phone she was immediately rude speaking over me she just said, "hello, yeah I can't see you l" and I'm like that's not even my question but your so rude I just cancelled and did not use services. Poor attitudes that's why their service is so cheap it probably sucks like their attitudes. read more

I purchased a Groupon on February 26th, 2019 for 6 Laser-Sculpt Lipo Treatments. I have called several times (received a voicemail) and also emailed to set up my first appointment and have not heard back from them. I have asked Groupon to refund me and am waiting to hear back. read more

I have nothing but good things to say. Randy and the whole staff was professional and warm. I felt like I was working with people who cared about me and my results and not just $$$. I would highly recommend getting the free evaluation. They will work with you budget wise. read more

Allison is amazing at Bala Better Health!!! She is always happy to help, very knowledgeable and makes the experience fun! The location is super convenient to get to... Tons of parking! And the office is cute, clean and welcoming. I definitely recommend Bala Better Health as the perfect option for some extra help towards your health and body goals! read more