Great experience from the clinical to the administrative. Extra words to meet 85 character minimum.read more

I went in with no expectations and just wanted to destress from work & life burnout. I've gone here…read moreon a few separate occasions and every experience has been exceptional. Super cool, professional and personable group of people. I've had 2 massages here with two different therapists, Laura and Liam. They were both very professional, made me feel comfortable (1st massage in almost a year), knowledgeable and attentive. I like deep tissue and they really dug in and worked on my knots. I also left with a neck (Goodbye Juggernaut!) and some tips for at home stretches. I had a chiro session here with Adrian, it was awesome. The combo of massage and chiro were ideal and I'd definitely do that again. I had some serious tightness in my upper back but left feeling looser, sitting straighter and in an overall better mood. He was personable, genuine and knows what he's doing. We had tonnes of laughs. Then I had an acupuncture session with Sam. He has a very calming energy. I'm a novice when it comes to acupuncture. Never had a session done before and was nervous. He took the time to explain how it works and took me through the steps along the way. I left feeling a lot more relaxed and so much more informed about the modality and the current challenges my body is currently enduring. With all the stress of life, especially during these times, I just wanted to go somewhere with good vibes and quality treatment. I found that here. Highly recommend. I've had a great experience and will definitely be returning. Thank you to the b-stretched team!

I visited the clinic the first time a few weeks ago. The girls at the front desk staff were very…read morenice & friendly. They offered me to phone the Insurance Company to check up my coverage. The Insurance Company brochure didn't have the whole information & that I needed the referral from my family doctor. I have very busy schedule at work but the clinic staff advised me that the clinic works the prolonged hours & I could make it after 6 p.m. I continuously suffered from the chronic neck pain & migraine. After several sessions of massage I noticed that stiffness & pain in my neck have gone & my migraines became less frequent. The Klinika centre environment is very warm, relaxing, never rushed to be in for my treatments. I am happy coming here from my first appointment & definitely would suggest this centre to anyone else.

I had an extremely disappointing experience with this clinic. I spent a significant amount of time…read morewith the receptionist before booking because I wanted to be absolutely sure I was being matched with the right practitioners for the issues I needed treated. After multiple conversations and callbacks, I was assured they had the appropriate specialists on staff and was booked accordingly. When I arrived, I was shocked to learn that the practitioner I was booked with was not the specialist I had been represented to be seeing, and was not even a fully licensed physiotherapist, but a resident. This was never clearly communicated to me in advance. I do not blame the practitioner personally -- the problem was the clinic's poor booking process, misleading communication, and failure to set accurate expectations. What made the situation far worse was how the clinic handled my complaint afterward. I raised my concerns in person and was told someone would investigate what went wrong and get back to me. No one ever did. I later followed up myself, cancelled my second appointment because I had completely lost confidence in the clinic, and repeatedly asked to speak directly with the owner. The owner refused to speak with me and only communicated through the receptionist. Instead of taking accountability or offering a fair resolution, they told me that if I ever wanted to return, I would have to pay for another full initial appointment all over again. They then tried to present a small discount on a future session as though it were a meaningful gesture, but that "discount" only applied after I first paid for another full initial assessment. In other words, the offer was essentially a trap: spend more money first, then receive a token reduction later, after they had already wasted my time and money the first time. This was a colossal waste of time, energy, and money. What was most unacceptable was not just the original mix-up, but the complete lack of accountability, transparency, and basic customer care afterward. Based on my experience, I would not recommend this clinic.

**UPDATE** Anatomica…read morehas now become my regular massage clinic. Everything is really wonderful here. The staff are friendly. I also love that they have direct billing. The facility is super clean. The bathroom is down a flight of stairs, so it is unfortunately not accessible. I go to Paul (RMT) , and he's just fantastic. He's very interested in providing the best massage possible. I've had at least 100+ massages before, because I've had back pain since I was a child and I can say with all honesty that I have never had such amazing deep tissue massages before.

This clinic has been great for me and my treatment. The space is perfect as it has the beds for the…read morehands on treatment and all the equipment for strengthening and such. All the health care professionals I have had the pleasure of learning and treated from have been superb and the customer service from the front desk customer service Dan is the type of customer service you can only dream of. Always so understanding when things come up and an appointment has to be changed or cancelled, although it alters their schedules and I try not to, it does happen. Elsewhere you might get a smug 'ok', or even a charge applied to the account, here it is always so reassuring that they are there to make you feel better and know that things come up, they are there to make our lives easier and not harder and for that I will always return even as I moved farther away, it is well worth the drive each and every time.

I injured my back at work and was barely able to move around at all (I couldn't even brush my teeth…read morewithout pain), and messaged them and instantly had a response to set up an appointment. So far I have gone to both physiotherapy and chiropractor and both were very informative and helpful. They explain what they are doing and why, and will work together with others to make sure you get the best treatment. It's always clean and safety protocols are being followed whenever I am there. After about a month and a half I am able to move with barely any pain. Highly recommend!

6:40 am appt!!! Says it all. Sent emergency message yesterday asking for help for back pain. Not…read morethe first time they've come to my rescue. Dr Steve and the amazing Laura are always so helpful. Can't overlook the rest of the amazing team from the front desk to the other assistants and the other practitioners. Over and above 5star service here and I can say this from experiencing many other clinics over the years.

I have been coming to the Adelaide Clinic for 15+ years. In that time, I have seen a number of…read morehealth practitioners (chiropractic, physiotherapy, massage therapy and Chinese medicine) there and have always felt like my concerns and treatment was taken seriously and addressed to the best of their ability. I am also seen on time which is a rare thing in a doctor's office! The staff, doctors and practitioners here care about their patients. Reagan - for a massage that is out of this world, especially if you like deep tissue vs "light and fluffy". Jumy - for TCM, helped me address some issues through acupuncture and other treatments, which I use as an integral part of my health care. Last but not least, Dr. Lee has been my chiropractor for over 15 years, and he is the reason I first came to the clinic. In that time I have sent my husband, my mother with spinal issues, my grandmother and several other family members to see him. Dr. Lee focuses on the root cause of the problem, never just an "adjustment and done". Over the years, he has helped me recover from a knee injury, repetitive strain in arms and shoulders, back pain. He has also helped me be more aware of my body alignment and areas to strengthen, which keeps me out of his office, rather than in! To support his patients, Dr. Lee is always striving to further his knowledge and techniques, to work in partnership with other health care providers even when they are outside of his clinic, and genuinely cares for his patients and their well being and experience. I gladly continue to come to the Adelaide Clinic as partner in my health care.

It was my fault for forgetting about my appointment but isn't a $75 no-show fee kind of high? It…read morewas only supposed to be a 10min appointment to go over blood test results. I don't know what other clinics usually charge but according to this article: "The fee should reasonably reflect the cost of the missed appointment, which would in general be about $30 for a regular appointment and $60 for a full physical." http://www.theglobeandmail.com/life/health-and-fitness/ask-a-health-expert/ive-been-billed-for-missing-an-appointment-that-my-doctor-cancelled-twice/article16688690/

Extremely professional management staff. Warm environment. Great practitioners. And amazing service…read moredelivery! I definitely will be coming back for another treatment session.

I had a horrible experience with Tom Fung the owner of Holistic Acupuncture Clinic. I went to him…read morewhen I was in an immense amount of pain, and he took advantage telling me I had all sorts of health problems just from looking at my tongue and feeling my pulse. He pushed me on a package that was almost $400. I told him in our meeting that I would need to check with my health insurance first, but he persisted to push the package through. When I called him today to let him know that I needed the services broken into separate invoices, he hung up the phone on me! He also pushed herbal medication that was $75 and told me that I needed to take it for 1-week and he didn't even give me enough pills. When I brought this up as well, he argued back and hung up the phone on me again. He is also extremely full of himself. In my meeting with him he was bragging that people come from all over the world to see him. He also was telling me that I was 'so lucky' that he had even fit me in on the day that I saw him. The truth is that he wasn't a savior in the end, as I was in excruciating pain by nightfall after seeing him and had to take a combination of Tylenol 2 and Naproxen to manage the pain. I never leave reviews, but Tom Fung's conduct was appalling.

Dr. Dower is my chiropractor of 4 years now. He is always thorough with his understanding of any…read morelifestyle changes which may be affecting my body. His adjustments are always fantastic! And, I recommend getting one of his adjustments first before seeing your Massage Therapist because your massage will be so much more effective after an adjustment. He also goes the distance to understand my healthcare concerns so I consider visits to Dr. Dower as part of my regular healthcare routine.

Dr. Dower always puts me back to where I need to be! I live a very active life and demand a lot…read morefrom my body both in my leisure time and professionally and Dr Dower is one of my trusted health care team. I also send my own clients here since I know they will be well taken care of!