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    Balance Physical Therapy Monterey

    4.2 (30 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 month ago

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    3 years ago

    They didn't respond to referral. They didn't call when asked to. Their hold music is horrible.

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    10 years ago

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    10 years ago

    Place has a great atmosphere with great staff! My therapist was very informing and made me feel very comfortable at every visit.

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    Review Highlights - Balance Physical Therapy Monterey

    I worked with supremely knowledgeble Joey to determine my ankle did need complete ankle replacement at UCSF.

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    The Good Feet Store - Over 300 arch supports

    The Good Feet Store

    4.1(21 reviews)
    1.8 mi

    As soon as I called The Good Feet Store, they were helpful and I was able to schedule an…read moreappointment the very next day. Minerva took excellent care of me. She is extremely knowledgable, and answered all of my questions. I explained how tired and sore my feet feel on a daily basis. As a teacher and someone with an active lifestyle, I am on my feet a lot. Minerva helped me try on sevaral orthodics, and about an hour later, I was walking on clouds through the store. She even was able to find a special insert for the occasional "dress up in heels events." I wore some inserts for my workout this morning at the gym, and already I can feel my posture is better and my feet are very happy. She assured me that she will follow up in a few days to see how I am doing, and I believe her. It's not always common to receive this stellar customer service. Thank you Monerva and Monterey Good Feet Store! Janis Ost. Santa Cruz

    Terrible experience trying to hold the salesperson, store manager, and store owner accountable for…read morea full refund of approximately $1,500 they committed to at the time of purchase -- not credit -- if the products didn't work. The products didn't work for us. Instead of honoring their refund commitment, they repeatedly offered variations of inserts and extended the refund timeline until it was past the window for a Visa dispute on the original charge. They then refused to take the product back or return any money. When we escalated, the explanations we received were inconsistent with each other and with what we were originally told. We spent hours out of principle trying to hold them accountable to their word. Their products may work well for others, but they didn't for us, and based on our experience, we felt the company did not honor its commitment. Very disappointing. Buyers beware.

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    The Good Feet Store
    The Good Feet Store
    The Good Feet Store

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    Scott D. Smith, DPM - my result of dr. Smith surgery. I cry((

    Scott D. Smith, DPM

    3.5(43 reviews)
    3.0 mi

    I had an excellent experience with Dr. Smith. From the moment I arrived, he greeted me warmly and…read moreimmediately put me at ease, which was especially appreciated since I was feeling nervous about my visit. I needed treatment for my toenail, and Dr. Smith took the time to thoroughly explain each step of the procedure. He patiently guided me through the entire process, ensuring I was comfortable and informed. I also appreciated how he reviewed my X-rays with me and clearly explained his findings. Another standout aspect of my visit was the efficiency of the office. I never waited more than five minutes, which is rare and greatly appreciated in a medical setting. Dr. Smith is knowledgeable, compassionate, and professional. I highly recommend him to anyone seeking exceptional care.

    Stay away from this man. He is a frustrated comedian who apparently would rather be doing comedy…read morethan surgery, but the damage he caused to my foot is no joke. Dr, Smith purported to repair my foot which had arthritis. He attempted to fix a slight hammer toe but instead he made it horribly pronounced instead. It is quite painful now where there was no pain there before the surgery. The hammer toe now overlaps my large toe. Further, my toes look like a Dr. Suess cartoon gone wrong. He shortened my little toe so much that for the first year after the surgery I was WALKING ON TOP OF IT. Orthotics have helped a little bit in keeping my toe from rolling UNDER my foot. An orthopedic surgeon I consulted later said the unsatisfactory result was likely caused by the original surgeon rushing through the job. The whole foot now looks deformed; before the surgery it looked like a normal foot. Dr. Smith does not appear to be a serious man. He also is a lousy comedian. Seek help from him at your peril.

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    Scott D. Smith, DPM - Thrilled I can wear my these shoes again! 
 My feet are pain free now

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    Thrilled I can wear my these shoes again! My feet are pain free now

    Foot and Ankle Medical Group

    Foot and Ankle Medical Group

    4.7(12 reviews)
    2.6 mi
    Certified professionals
    30 years in business

    Saw Dr Lerman because I had a weird black toe infection and had my toenail removed, didnt hurt at…read moreall! He was very compassionate and helpful with regards to how to take care of my feet and ankles! Also saw Dr Chen on my next appointment and had a very personable experience, he understood my pain but also very professional and informative. Highly recommend this podiatry clinic, the front desk lady was able to get me an appointment at the last minute too!

    My experiences with this practice are dismal. My challenges include:…read more1. Charge disputes: on two occasions I was charged for strapping. The first time, I did not request it, was not advised there would be a charge and as it lasted only a few hours, served no purpose. I called and spoke with the receptionist about it twice. The same bill was sent again so I deducted the disputed amount from my payment and included an explanation. The second instance happened in July. There was no strapping done. 2. Follow up: In addition to not receiving calls back regarding billing questions, I waited 2 months past the estimated date my shoe inserts were to have arrived last year. When I rang to inquire about them, I was told that had just arrived that day. Really? After each of my three visits, I was to have received a follow up call regarding items that came up during my consultation. In each instance, I waited over a week before calling the receptionist ask for a call back. No calls have ever been returned. 3. Insurance billing: I updated my insurance information at my last visit. The bill was incorrectly submitted to my previous insurance company. Upon receipt of the insurance company's notice, I rang the office and was told they had 'just' resubmitted it to the proper company that morning. Again; really? We'll see how that goes. My initial 2 visits were with Dr. Lerman. Due to his lack of responsiveness, I decided to see Dr. Wilhelm on my last visit as one of the issues with my feet has gotten worse. He did not agree with the diagnosis Dr. Lerman had given me. When I asked for insights as to why Dr. Lerman's diagnosis may have been incorrect, he brushed me off. I also inquired about having another type of shoe insert made. He didn't know what the options were and said he'd find out and call me. That visit was July 16. No call. I rang last week to follow up.....no return call. I hope to find a more responsive practice soon

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    Foot and Ankle Medical Group
    Foot and Ankle Medical Group
    Foot and Ankle Medical Group

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    Balance Physical Therapy Monterey - physicaltherapy - Updated September 2026

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