Came to service hot tub multiple times. Charged me every single time. Charged me over $1000 and at…read morethe end said "this hot tub isnt supposed to exist" and left in an extremely frustrated and unprofessional manner declaring "I'm done". Claims he's serviced thousands of hot tubs but kept charging for repairs over $1,000 and no solution. Went from a working hot tub with a leak to a non-working pile of plastic and $1,000s in charges. Absolutely do not recommend these scam artists. Should not be in any business. In total charged me $1713 over the course of 11 months and left me with a non-functioning tub.

Fair, fast, experienced, he's the only Hot Tub Man I call. Not to be confused with the "hot tub…read moreguy", though I have no experience with that service provider.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Stay far away, this guy is a scam. Came to fix my hot tub for a $150 service fee, and promised to…read morereturn the next day with the correct parts to fix the issue. He disappeared after that and wouldn't answer his phone or respond to texts. Edit: he operates off a different phone number, see pics as proof his response is a lie. This guy is a scammer

Craig came out to fix a leak in my pool pump, charged his fee and promised to come back to perform…read morethe repairs but we never heard from him again.

INCOMPETENT - THIEF - NEVER FINISHED JOB BUT TOOK MONEY FROM ELDERLY HOME OWNERS. We hired Trey and…read morePuddle Pools to replace our liner April of 2025, first two liners ripped in half due to incompetence. Final 3rd liner installed but leaks everywhere, Thousands of $$$$ in water wasted. Now they wont return our calls. DO NOT TRUST PUDDLE POOLS!!!!! Does not honor their own contracts! $14,871.97 GONE, STOLEN BY PUDDLE POOLS from fixed income over 80 year old couple. DISGUSTING.

Paid nearly $1,000 for a pool liner installation that never happened. Installer no-showed three…read moretimes in May. I cancelled and was promised a refund by the installer himself via text. That was weeks ago. Three calls to the office, and billing still hasn't called me back. Avoid unless you enjoy paying for services you'll never receive. And based on a separate review I'm glad I didn't receive the service.

Danny did a great job on our pool plaster project and we are very satisfied with the results. He is…read moreprofessional and responsive.

We have had no one but Danny at Pool Authority maintain our pool, spa, and Equip since our pool was…read morebuilt. He is very knowledgeable, reliable, and will always give you a heads up when it's time for preventive maintenance or a component needs to be replaced. Whenever we have needed to contact him he is always responsive and will do his best to keep costs reasonable.

Love having Phil and Sink or Swim as part of our summer experience. Phil has taken great care of…read moreour pool with reliable weekly service, as well as knowledgeable equipment repair. Phil customer service is over the top great. I am a little embarrassed to admit I am a bit high maintenance with my pool needs. Phil is always kind, responsive and informative to my issues and inquiries. If you are looking for fair, knowledgeable, and results oriented pool service, use sink or swim!

Best pool and spa service EVER! After getting the run around and delays from other services, Phil…read morecame out the day after we called him and made special time knowing we were in a rush to have our hot tub set up and running. He then followed up in person the next day to make suer the tub was running properly. He was far cheaper than the other service companies and did not even charge for the follow up even though he stayed for a while tweaking some minor problems caused by the age of the hot tub. We would HIGHLY recommend Phil and Sink Or Swim