Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

After my auto accident, I injured my back and really depend on my hot tub for recovery and pain…read morerelief. Unfortunately, my spa wasn't heating properly. Josh from Easy Pools came out, cleaned my filter, and got everything working again. He was professional, knowledgeable, and took the time to explain what was causing the issue. As soon as the filter was cleaned, my spa was able to heat correctly, and I was back to enjoying the therapeutic benefits I needed. I'm very grateful for the prompt service and expertise. Thank you, Josh, and thank you Easy Pools for taking such great care of your customers. Highly recommend!

Would not recommend…read more We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. Many service visits would be less than 10 minutes. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in the agreement, our company observes four scheduled holidays, during which regular service does not occur. December 30 falls within that holiday period, so no service was scheduled for that week." However, after re-reading the agreement, it stated that the week of Christmas was one of the holiday weeks, and Dec 30 did not fall on that week. So the owner was flat out wrong about this. They also said that I "received at least two additional service visits beyond what is contractually included, at no charge ... those visits were provided as a courtesy" which not a reasonable excuse for missing a visit without notice. Ultimately, they stated "No services were missed that fall outside the terms of the contract, and no refund is due for the week in question" which is a false assertion. When I questioned the two courtesy visits (which I had not recorded myself), they stated one of them was "An additional service visit in July, resulting in five total visits that month." The service agreement clearly stated that I (the client) pay monthly, and the service we receive is weekly visits. So this "courtesy" visit was not actually a courtesy visit at all. It was an expectation. Finally they stated "to bring this service relationship to a clear and orderly conclusion, we will schedule your final service visit for [...]" which was a "you can't fire me because I quit!" way of handling it all. Rather than apologize to the customer for a missed visit, they: - got defensive and tried to imply I hadn't read the terms of my agreement - made false assertions Unprofessional and dishonest. Edit: The owner already replied to this review in the same tone used in the emails ... "your pool was consistently maintained in accordance with that agreement" ... it's almost as if they've been to small claims court before and now choose their words carefully to never imply wrongdoing. As it stands, I never received a service visit the week *after* Christmas even though I should have per the service agreement. Just know that if you hire this company, your experience will not be hands off.

This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

Don't use this dishonest pool co. I used them for a very short time and in that period they caused…read moremy pool to resemble a "swamp." They forgot about servicing the pool!! Then they had the nerve to want to charge me to getting it back into shape!! They also went inside my home without permission, leaving the doors wide open causing bugs and filth to enter as they needed to connect to my electricity. I ended up cleaning the mess. Their customer service is very rude as well- I actually looked up the name of the woman who is in customer service and she had started a GoFundMe for some sort of vacation she wanted. I figured she wasn't getting paid much or.... Bottom line, weirdos and awful service.

I switched to Flow this year from another Pool cleaning service, due to their decreasing interest…read morein attending the customers needs coupled with an ever icreasing cost. Flow and through the owner Liam have been outstanding to deal with, offering exellent service, great attention to detail and a clear customer focus mentaility and an extremely competitve cost. Very happy to have switched

Very happy with our hot tub drain and clean. Excellent communication and reasonably priced. Will…read moredefinitely be calling upon them for our routine maintenance from now on

We have used Round Rock Pool Pros multiple times over the past 3 years, and have always been…read moreimpressed with their knowledge and workmanship. Recently we had a pool pump failure, which can cause a world of water quality issues in this Texas heat. Round Rock Pool Pros responded rapidly, and turned our situation around to a good ending. We are so grateful to have found a company that values their customers and does an excellent job. They're an asset to the community. Highly recommend!

Ironically I would love to state more good things about them. But how they treated me on the first…read moreday. And all the other negative things the place and folk did to me. In lieu of walking in. It was not ok. And the owner is a complete turd. And how they treated me and in kind with my fam. Or the black woman I am with or have been seeing. Not allowing one to learn at home or deleting and bullying associates. As well, he or they also did not have proper training or the fact of even allowing someone. I had great things to say and think upon with this company too or had wanted. I never like to talk down to a company. Guy and his wife and others didn't even give folk a chance.

Andy Lance did an amazing job! He was super detailed and explained the pool set up process.read more

I hired Cody Pools of Georgetown to build our dream pool on Lake Buchanan. Met with Mike in sales…read morewho took serious attention to details and created a render of the pool and spa in my backyard and discussed the options and features. The design and details (tile, coping, etc) were documented and so the journey began. Cody provided step-by-step details in both a binder and constant transparent communications. The build went smoothly and pool is awesome. Jody was the project manager and was consistently on-site to manage the many contractors from dig to operational. Both Mike and Jody were an awesome tandem who took all of the normal anxiety out of build process. With zero weather delays, the pool was operational in less than 2 mos. With Pool school included, I have the confidence of managing the operation and cleaning. With their warranty, I have peace of mind. Nicely done.

Very personable and timely. I'm a new client so I am hopeful that the cleaning ands service of my…read morepool is exceptional.

Company never responded like they said they would. We hired a different company. this company came…read moreout last sunday and started the project.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We hired Poolie in April again this year to replace our pump and provide weekly cleaning. While I…read moreclearly communicated that the pool was drained, the install technician seemed unaware of the pool's status upon arriving. We asked for a cleaning before water was added. No two technicians understood our service details because of poor communication within. The install technician provided vague instructions regarding valves and power without ensuring I understood the process. We paid the service diagnostic fee, new pump, and $450 for a cleaning before set up. The results were below average. Days later, the pool tech arrived but was confused that the pool was empty, complaining it was harder to clean. He did not scrub or spray down any part of our plunge pool and basin. Marked it done. A layer of dirt remained on the floor, vents were still full of debris, and tiles remained dirty. I thought since we are giving this company around $4500 for this project, a complete clean up was guaranteed for our small pool that was kept clean all year. Poolie did send out an employee (sorry I can not remember) to make this right. He also set up getting the pool filled and explained everything in detail. We appreciate his effort in resolving many of the issues. These issues reflect a broader pattern of internal miscommunication. We frequently encountered problems with weekly cleanings being pump left on dry prime and baskets not being emptied. I was receiving sales calls for weekly service with an empty pool and no pump. It appears to be no central point of contact familiar with our account history. We have met some knowledgeable and friendly staff at Poolie, it was just inconsistent. I wish them the best.