Juan serviced our a/c and was so thorough! Fortunately all was well with the unit, but would certainly call on them to do a repair in the future if necessary. read more

This company has really declined in service and ability. I admit I am very frustrated as I have spent over 20k here. First we had our air conditioner and furnace replaced. Their communication and reviews had me sold. Then when they installed the equipment it didn't match what we paid for. The error was recognized by me and they offered me an extended warranty as a result. Due to their great service during this time I felt like they resolved my issue. There were also hiccups with the air unit that they fixed. Fast forward to 2026 when we needed a new water heater. We received several quotes and this one was comparable. They installed it a few days later and all appeared well. We paid $575 for the permit process to Balanced Comfort. They said we would get the inspection within 1-2 weeks. I called three different times and was told they did the paperwork, and lastly to call the city myself. When I called the city they said it had never been filed. I had to call Balanced Comfort again and again to get the plumbing manager to call me back. When he did it's clear he doesn't have customer service training. He's rude and was like oh well it's filed now. It took six weeks total and action on my part or it may never have been completed, a paid service. Next up the inspection. spoiler alert! We didn't pass. The inspector was clear they cut corners and should have known better. He advised I call the company and let them know. When I did, the plumbing manager was beyond rude to me and said "these things happen".... I will never give them my business again. read more

BUYER BEWARE - They will joyfully rip you off! DO NOT go through this company for a new air conditioner. They will try to make you think that no air conditioner is energy efficient (there are ones that exist), try to push you on the sale with an extremely high interest rate (13% vs 6% with other companies), match pricing of low quality AC units to preferred high end AC units of other companies, and try to manipulate the customer into thinking the unit they want to provide you with (GOODMAN) will be better than what you had (LENOX). Due to manipulative sales tactics, you are unable to refinance because their AC units do not meet energy efficiency requirements listed by other loan companies (to get a 6% rate). They will try to tell you that you can refinance - YOU CANNOT. This could cost you $35000 dollars on top of the cost of the AC; and, they do not care. They also try to make you think that it's normal when an AC makes a booming sound every time it starts (waking up the inhabitants of those in the bedroom next to the unit - you will never have a night of continuous sleep with the units they provide). Extremely bad business! It is highly recommended to go else where for a new unit - for sleep, peace of mind, and financial comfort! PS: other companies also offer 1 year of free check-in services with the purchase of an AC (plumbing, heat, and air). This company will still charge you their monthly fees after the large sum of money they take from you! There is zero benefits of purchasing an AC through this company. BE VERY CAREFUL! read more

First technician cut a hole into the ceiling just to learn they couldn't repair the leak same day as they had to order a part. Same technician came a week later with the parts and did not fix the leak. We paid over $1300 and it's still not fixed. Got another appointment and the technician was a no show. Customer service just pushing our window and won't refund. Avoid this company unless you want to overpay and not have your leaks fixed. I've had a hole in my ceiling for weeks. They also said they do not replace the drywall so the cost doesn't cover that - I still have to find someone to fix it, yet I read another review on google where someone said they did fix the drywall. read more

They came out and replaced the indoor fan motor on my 89 yr old mom's house and charged her $1700.00 and they didn't even clean the evaporator coils and the unit hardly cools the house it runs day and night and can't even cool the house down 10° below the temperature outside so we called them back to check it and said they would clean the evaporator coils and charge her $375.00 to do it when it would have been a lot easier if they would have done it when they had the indoor fan motor and squirrel cage out already, don't call them they're just trying to rip off my 89 yr old mom so imagine what they will do to you they're not a very honest or reliable and crooked company and no good!! read more

They contacted me and blamed me for the mini split fins breaking , not good service , they just waited till the time expired on my warranty

My $73 drain clearing turned out to be $305. A lot of suggestions on replacing the pipes and buying a membership. I ran him out of here. I would steer clear of this company. TOTAL RIP OFF. read more

Terrible company I have the blower under warranty and they're refusing to replace it because they haven't been out in a couple of years. Keep in mind that that's saving them money by me not utilizing their free 5 year service of product once installed (I'm in outside sales so being home costs me money). They never notified me nor my wife of this change and thus want to stick me with a 3k bill when it should be nothing. Won't ever do business with them again. read more

Gives strong private equity vibes. They will likely diagnose the problem and fix it. But there is a very strong internal pressure to upsell. They always give you a bunch of options and present one as being better. No matter what they will always try and push either a surge protector or hard start kit. You will have to interact with a series of AI secretaries before you can speak to a real person. You always know things are suspicious when the technician bust out his iPad. read more

After paying $3000 for a new sink and faucet, I called out balance comfort to look at the faucet that they installed and they sent someone to tell me I need a new one and charge me $90. I am completely disappointed with the service in the lack of follow-through on their end to help a customer. I am extremely disappointed with the lack of customer service and follow-through. After spending that much on a new installation, I expected the company to take responsibility for inspecting and addressing any issues related to their work. Instead, I was left feeling like my concerns were dismissed and that I was charged for a problem that should have been handled as part of their service. I would not recommend this company based on my experience. read more

I asked for a descale of my tankless water heater that they had for $99 dollar special which was a lie $440.00 dollars was the total for a 30 minute job for that technician that sat in his vehicle through the whole process. I requested for the refund which they said would be done but the conversation went dead once they said they would take care of it it's been a week no resolve not returned phone call, dead conversation. I will post the special and conversation for reference don't use this company fraudulent advertisement to get you in the door. read more

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Technician Say came out for an inspection on our AC unit and was very professional and very friendly, he went over all the information including pictures of each section of the AC and went over in detail the scores he gave. Would highly recommend this company to anyone looking for help with their AC. read more

Do not use balance comfort they are frauds. They recommend aeroseal for our ducts without checking if we were candidates. When the subcontractor came to seal our ducts the aeroseal sprayed out everywhere and the sub stated we were not candidates for this work due to the size of the gaps in our ducts. It's a long story of back and forth messages between us and them and basically they said that the work was complete and stuck us with the loan. Today I finally went under the house to see the gaps myself and I'm so disgusted with balanced and their techs Nick and Tommy for allowing this to happens. This is only the beginning I will be reporting them to the better business bureau. read more

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Very untrustworthy company. Had them come out to check our HVAC system for a freon leak. Before coming out I confirmed with manager that there would be no diagnostic fee. When technician visited he crafted an estimate of over $3000 in repairs, which were not needed. I had 3 other companies inspect the system and none of them recommended any of the repairs they recommended. In fact 1 year later after not doing anything the system is still running totally fine. They are also still trying to bill me $225 for a diagnostic fee! I have requested multiple times for them to remove it but they still have not. This company seems desperate and eager to quote for unnecessary work. read more

After checking my unit I was told I need a compressor and only one available at $7900. Also recommended full unit at $18000 and full hvac from $25000 to $42000. I asked tech to come back with quotes that evening. I had 2 other companies check my unit that and both said I had a Freon leak and compressor works fine! Added Freon and leak fluid and unit is working great at a price of $900! As far as I'm concerned, Balanced Comfort are liars and crook. Don't trust them! read more

It would be nice if we could get a call back regarding an issue with this company. We called 3 times now and every time we call to speak with Jake he is in a meeting and we never recieve a call back from him. Horrible communication with this company. Getting ready to take next steps legally! As far as rating this company a big ZERO stars!! read more

Talked w our insurance about a stoppage decided to go with BC for a better price/deal on mainline clear out and a AC tune up. My husband confirmed w rep over the phone it was only $73 as advertised. Technician Estevan came out 1hr later and was kind. We only called to clear our mainline but tech started looking in other places for what idk spent some time in his truck, quoted us over $1k to do other things that we did not ask for still charged us $90 for coming out and truly did nothing really. I called to cancel the AC tune up for the next day bc no way. Told the woman over the phone what happened and she sounded indifferent/annoyed. No asking if I wanted to speak to someone else, one small apology. Just spend your money elsewhere. read more

Liars! Liars! Liars! These people from the sales, finance, techs, to the "managers" (I'll use that term loosely), etc, ARE ALL LIARS. The reviews that say these people are only about money are 100% correct. They DO NOT care about the customers. They care about getting you financed ASAP, getting the job "complete" as quickly as possible without actually solving the issues that you ask, they do crappy work with "band-aid" fixes, their communication and follow-up is horrendous, they will talk you into things like crappy conduit on the side of your house just to short cut their work and save them time to get to the next job, etc..., They don't keep their appointments even after making you confirm them twice. They say they care about VETERANS. Take it from this veteran, THEY DON'T! The only thing they are good at is constantly apologizing, but not fixing or addressing what they apologize for. LIARS! If I could get my $17,000 back, or at least a piece of it for what I've been through, I would. They literally ripped us off and don't care. I trusted them, and that is my biggest regret. If you are replacing a whole system, DO NOT USE THESE SCUMBAGS. Response to the owner's response: Aaron, your response is literally another lie, and as I said in the review, you guys are great at "apologizing" but not following through on what you're apologizing for. Apologies without follow-through are just manipulations. I definitely expect better from a veteran. What have you done to make this right? You haven't changed anything, including the ugly conduit, which was another lie. You haven't given me any money back. You haven't even called me. You responded to the review 10 days ago, yet nobody has called me, and nothing has changed, including the THE SYSTEM STILL HAS NOT BEEN INSPECTED. More lies, including when I was at Balanced Comfort and specifically asked why the Guide on my new unit says it is the lowest possible on the guide as far as efficiency, and I was lied to AGAIN by you. saying that the "new guides are different and the ranges on each unit change, and you weren't sure why it was that number," which you even looked up. I asked this because when I was being sold it by the salesman/finance guy, I was very specific about wanting the most efficient I could get. I knew I was being lied to AGAIN, so I did my research and found that what you sold me and installed was LITERALLY THE VERY MINIMUM standard for energy efficiency on heat pump units. YOU GUYS ARE ALL LIARS! I stand by that. I will write this review on every platform possible, and I will 100% ensure that all 141 houses in my HOA are aware of my experience and the trustworthiness, or lack thereof, that Balanced Comfort has proven to have. read more

Update to our 2 star rating... Upon seeing our 2 star rating and displeasure, Balanced Comfort reached out and offered to send their Lead Plumbing person, Joseph to rectify our issue. Joseph just left our home after installing a properly matched faucet in our kitchen. We are once again willing to offer Balanced Comfort a 5 star rating. Thank you Balanced Comfort and Joseph for making all things with our plumbing experience great again. read more

Be aware of this company. I recently had a motherboard replaced and the heater was working. A month later the cooling system wasn't working. Balanced Comfort stated that they were going to charge the service fee of $89 and would not be able to come out until the next day. I informed them that it is the motherboard but BC stated it is a cooling issue. Called a different company out for a second opinion and they found that the BC technician did not connect the cooling line. I called BC twice (3/18/26 & 3/25/26) to speak with the service manager requesting for the $317 refund to make me whole again as this should have never happened if the technician did it correct the first time, but have not heard back. I am hoping this was an honest mistake and not purposefully done to rip me off. read more

I want to give a shoutout to the excellent service provided by the technicians who checked on my home this year. I purchased a twice-a-year HVAC check-up service agreement, and it has been well worth the money. Last spring, Balance Comfort sent out an outstanding female technician (apologies, I don't remember her name), and today, Cristian came to inspect my heater. Both were young, highly knowledgeable, and thorough in their work. They each spent about an hour ensuring my system was running smoothly. I highly recommend Balance Comfort for their professionalism and quality service! read more

Ezequiel is an outstanding representative for your company. His work and work ethic are beyond reproach. He was polite, explained everything to us and completed the job in a timely fashion. We will recommend Balanced Comfort to our family and friends. Thank you. Dale Malin read more

Do not call these guys. You all stink. I have paid for a maintenance contract since you started, 4 years. My cooling maintenance I had to tell 2 jokers where my returns and supplies were in a mobile home, what? And they were here maybe 20 minutes the beginning of May. Now fast forward I call, I get AI on the phone twice, I call back a third time and got an actual human. Oh I'm sorry did you need service. Duh. I was then placed on hold for 12 minutes after leavening all my info, member info, address again. Receptionist comes back, new policy if you have an active home warranty we can't service you, new management. But yet you took 180 again in membership? I'm willing to pay for emergency service, my husband has major health issues, he is 78 just out of the hospital. We can't help you. WOW. read more

Shortly after writing a review about not being able to move forward with the fixes that the final inspector said needed to be done, I was able to secure an appt. for today. The 2 young men that showed up, Jose & Jamie, were great!!!!!!!!!! They went above and beyond what they were here to do and got the heat pump working correctly, which wasn't on their list of things that needed done. They rewired and reconfigured everything so it is now working the way that it should! We are very happy with the work that was done and hope that now we can move forward with the final county inspection and get this all taken care of and be done with it all. Thanks again Jamie & Jose!!!!!!!!! Great job! read more

IF YOU ARE MILITARY DON'T WASTE YOUR TIME WITH THIS COMPANY. Was really hoping to like this company. Their website states that their membership is free for military. So I gave them a try. It's been 3 weeks and they keep rescheduling my service apt. Always giving me same excuse that their employees call out. For a company that says they support military they aren't very good at showing. UPDATE. I received a call from Aaron the owner after posting my review. He was very concerned for my issue and was willing to make it right. I decided to give them another try and do not regret it. The technician was very informative and helpful. Walked me through everything that was done. Will definitely be staying with them. read more

NIGHTMARE! Avoid at all cost! Accounting department is the worst! I've never had to deal with sooo much issues. For over 1 year this company has either lost the payment or pocketed the money then reaches out to you 5 months after the payment has been made to only threaten you if you don't pay, they'll report it to the creditors. You want to know the story message me, I'll prove it with a nice email chain. Oh, Aaron, don't contact me asking how to make this better, ask your accounting team they can show you the email thread. Maybe have them work on their phone and email etiquette. UPDATE: 2/6/2023: 1) If communication had been made between the solar company that they would be sending me a check, under my name and your staff was aware of this, why would I want to risk our established credit for $533? Typically, people who cannot afford, duck and dodge calls like these. We've answered the calls according to our work schedule and responded as much as we can. 2) If payment had NEVER been received? Why contact us in 6 months later requesting for the same payment? Why not be consistent? Why not call every week like a normal bill collector? Probably because payment has been received and someone had forgotten to close it out? 3) From the sounds of it, you were present on 12/30/2022 during the phone conversation between your staff, myself, and the solar company...right? They way she not only made the situation worse, but antagonized the situation was very professional. 4) Why do I have to keep telling the same situation to a new person who calls? I had requested for my email to be added to my account/profile on 12/30/2022 because no one seems to know what's happening. 5) I had to take time off work to specifically address this missing money based off of an issue two companies couldn't figure out, how epic. Its also how a message is perceived by the reader and I'm the reader, I'm sure you are aware of that. read more

Balanced Comfort - Heating & Air Conditioning/HVAC Near Me - Fresno, California

I had them out for mine and they did an excellent job cleaning and checking that I'm good to go for this crazy Fresno heat. They're offering FREE air conditioning maintenance for teachers (first responders, seniors, military, and Fresno State grads too)! Even checked my air purifier bulb for me to help keep the air inside clean. So friendly and super knowledgeable. Highly recommend :) read more

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I needed a new hot water heater and started on bids for this project. They gave a decent bid and was impressed impressed with the representative and his straightforward approach to my problem. Was not the cheapest bid but have found out that is not always the most beneficial. Zack came through and worked hard and gave me satisfaction and quality work. Would recommend him anytime. read more

Overpriced....... By a lot!!!! Polite technician. The pictures he took in our attic are questionable, and did not respond when I requested (twice) they send them to me. read more

The service technician Jovanny was the best. He spent way over a hour trouble shooting my old AC unit. He gave me several options on fixing the problem. It came down to 2 lbs of refrigerant. He didn't have it on his truck but offered a return trip to do the service. The company wanted over $700 to do the service. I can buy 2 lbs for $100. Loved the service hated the fill price. read more

Needed a new unit and requested a quote from Balance. Company very sketchy when asked questions about units and pricing. they lied and said they sent it to my email. Very shady ac company! Will not use or recommend to anyone. read more

I had an HVAC system installed. The job and interaction with employees went well. I gave a 5-star review. However,I was never furnished with a single piece of paper, including warranty, contract, invoice, etc. except for owner manual. I have made six calls to no avail. I need this information asap (as I've explained to them) for the new buyer. No response. Monday morning will be my 7th call. I'm so very, very disappointed in their service from the business end. I don't even know the model # or company who manufactured the unit. I need the warranty or are the new buyers just supposed to take my word for the warranty. I'm hoping this review will get some action. Oh, and they said they can't hard copy mail me any of the paperwork. uh??? I need help but no one seems to be listening. I'm always told one of their team members will return my call. Still waiting! read more

I purchased a new AC unit from Balance and Comfort in 4/2024, within 3 months my AC was only blowing hot air. When the tech came out, they said that the AC was installed incorrectly, and the mother board was fried. They replaced the mother board and then on 7/24/2025 my whole unit stopped working no power to the unit or the thermostat. I called and scheduled a repair appt for 7/25/2025 for the hours of 8am-10am. When 11am came and still no one came I called them and they said they were no longer going to service my house because in March of 2025 their pluming tech case out to do a free plumbing check up and suggested I have my tankless water heater flushed. I agreed and paid for that service. When he was done he wasn't able to get the water heater to turn back on and it was discovered that the mother board was fried. After going back and forth with them because they wanted me to pay thousands to get a brand new water heater installed when it was their techs fault for frying the mother board remember I had NO previous issues with the water heater and only did the flush based on the recommendation of the technician. Because of the company's inability to hire knowledgeable technicians I constantly had problems with them. I would have left their business a long time ago but because the AC I purchased through them is only 15 months old, and I purchased the Comfort Club Membership I called them and they're refusing to come fix what is probably an issue they created by again not installing something correctly. Save your money and go somewhere else. UPDATE AFTER RESPONSE. I made an appt with your company and when I called because no one showed up I was told that the company was no longer going to provide services to me because of the Water Heater issue. I have called another repair company and was told that the wiring your company did was done incorrectly which caused burned wiring and a bad sensor. I no longer trust your company or your good faith efforts. Your company has costed me so much money trying to fix the mistakes your company made. read more

Paid Balanced Comfort and Cooling to come to my house and diagnose my HVAC. After my HVAC was diagnosed, I was told my circuit board was the issue. The estimate for the fix was $811.45. My HVAC system is 2 years old so I mentioned that I wanted to check if it was under warranty before having him proceed with the work. The technician said it wouldn't be under warranty and that he had the part at the shop and could fix it right then and there. I told him no and found out that my HVAC was under warranty. When the other company came out to diagnose my HVAC, they said the circuit board was perfectly fine and that all that needed to be replaced was the gas connector which was a $100 fix. Feel like since I am a female, he was trying to scam me. UPDATE: I received a phone call and an apology for what happened. I am hoping there was just a misunderstanding and that they really take care of their customers as other reviews show. I really appreciate the apology and the respect I received over the phone. Changed my review from 1 star to 4 stars in hopes of everyone else having a great experience with the company. read more

Purchased a tankless water heater works wonderful! Quality of the system and value unbeatable!! Had them come out and give a quote, we looked at all the systems and Balance had best price and installed next day! Service read more

Won't give a quote based on a simple valve insert on an existing line. They want to come out and charge you whatever they want.

Let me just start off by saying, if I could leave 0 stars I would. Last year my heater stopped working mind you my unit is only 2 years old. They came out and said I needed a new motor so I paid around 900$ for the motor to be replaced. I quickly noticed that the heater was still not working and had them come back out to see what the problem was. I had to pay for a service fee so I let them know that I just wanted a quote for a new thermostat while they were out there because I had an eco bee and I just wanted a more simple one without a screen. They then said that the thermostat was the problem and that's why my heater wasn't turning on. The prices for a thermostat were completely outrageous 600$+ considering I can literally go to Home Depot and buy one for 40$ and literally do it myself. But I didn't believe that the thermostat was the issue because my ac still turned on and when I turned on the heater the fan would turn on but without heat. I called them back out for another diagnosis and told them I didn't feel that was right diagnosis considering my unit was still responding to the thermostat. They said if they found that it was a different diagnosis they wouldn't charge me for the second diagnosis. They sent out the same tech and he said that the thermostat was still the issue so I had to pay the service fee again. So I went ahead and changed the thermostat myself and guess what ? My heater is still not working. So I gave them a call again and asked if they can come out here and diagnose it correctly without paying a service fee because I just want my heater to work properly and they already made me pay for two wrong diagnostics! They then told me that I would still need to pay the service fee and the problem is that I'm not on their yearly subscription. This place is all about money, they have inexperienced techs, and they are completely a scam . Do not use this company. Update: Your own technician told me it would be cheaper to put a new thermostat myself and that "I can just take a picture of the wires and match them back up." So your technician must be inexperienced. Please stop making excuses and take responsibility for your horrible customer service . We clearly wanted to pay for the service that needed to be done. We don't work on our own hvac unit. We asked for some type of discount on the diagnostic fee nothing more, and u couldn't compensate us . Maybe paying the service fee and then waving the service fee if we did the job with you guys? That would have worked . We told you we wanted to use your company even though you guys gave us the wrong diagnostic twice. But now we definitely won't be working with you guys so thanks but no thanks aaron . Update once again: We had advanced air come out today and they told us that our thermostat was not the problem. The problem is that balanced comfort hooked up the wires incorrectly to the unit. Which caused the thermostat to not send signals to the unit. They hooked up the wires correctly for the price of what balanced comfort charges for a diagnostic fee!! They finished in less than 30 minutes. We called to pay immediately and they told us we don't have to pay until next week because they want to make sure we are satisfied with the work first. In conclusion, Aaron, clearly your technicians are inexperienced and don't know what they are doing. It took this person who has never been out here 5 minutes to assess the issue. We were never looking for cheap work we were looking to get the work done and we ended up finding a great professional company who did not only get the work done but gave us a great deal and wonderful customer service. read more

They came and charge us $99 for membership fee even though they say it's free diagnostics and estimates. They didn't give us the list that needs to be done for our centralized heater and AC. read more

We wanted to find a HVAC service company that was familiar with and knew how to clean an American Standard AccuClean whole filter. It was installed by Marthedal AC with our new HVAC system in 2019. Unfortunately, Marthedal went out of business in 2021 and was bought by Lee's and we have struggled since to find a company. We tried Lee's for a couple year but weren't thoroughly happy with them either. They too did not know how to clean our filter. So many other companies also had no idea what the filter was and how to clean it. We called Balanced Comfort after a recommendation from our neighbor and we were thoroughly impressed after the first phone call. Not only did they know what the whole house filter was and knew how to clean it, their price was a third less than what other companies charge. We set an appointment and Say Vang came out and he was professional, knowledgeable, wore booties and knew exactly how to clean our filters. He serviced our heater, cleaned the filter and vacuumed his work area. It took about an hour. We are so thrilled to have finally found a reputable company and we will be using them in the future. read more

Our AC was having issues and we contacted this company on Friday and we had someone scheduled to come out Sunday. Given that it was a weekend, I was very thankful for the turnaround time. The tech that came out was nice and respectful so I have nothing negative to say about the workers. However, the tech did not have the part on his truck and after contacting other companies, realized that this should have been something very standard for them to carry. The tech was desperately trying to get me rescheduled ASAP as we wanted to move forward. I called Balanced Comfort myself and was told that I would have to wait until Monday to get rescheduled as that individual was gone for the day and that someone would call me Monday morning. Nobody ever called me. Him not having this part was a blessing in disguise. We contacted a competitor that same afternoon and had them scheduled to come out this morning by 9am. To our surprise, this is when we learned how severely overcharged we were. Balanced Comfort's quote was 5 times higher than other competitors! This was not from 1 but 2 difference HVAC repair providers. I am so upset that I even paid the $99 membership/diagnostic fee but lesson learned. We saved over $1000 going with someone else who we trust. What is even more unfortunate is that we were looking to do other home repairs with this company which we will no longer do. Unfortunately, I cannot recommend this company and highly encourage others to shop around. Even if it means you suffering without AC for a few more days. read more