This company is awesome! My carpet never looked this good! I will be calling them back…read more Casey the young man that did the cleaning was very professional and easy to talk to.

Big time negative experience, I will likely not use this company in the future…read more I purchased a groupon for carpet cleaning - $49 for 3 rooms, up to 200 sq/ft each, regularly a $120 value. Great deal right? Guess again. They nickel and dime you for everything. Walk in closet? Oh yeah, that's not considered a room, $15 extra. Stairs, also not considered a room - $3.50 per stair, + extra charge for 2 landings. Hallway, not a room, extra charge. Area rug needs cleaning? Also not a room, extra charge. Master is considered 2 rooms, $15 extra. Mold spray and treatment? $29 and $15 extra. Bathroom has carpet? Not a room, + $15, and on and on... The estimate, rang up to almost $200! I said, hey woah, woah, what about my groupon? They said, oh yeah, we'll subtract $50 off since you have a voucher. I said, but I paid $49 for the voucher, what happened to the $120 value??! He proceeds to tell me that it's up to 200 sq ft per room, but stairs aren't a room, and neither is a bathroom or a hallway, then continues on repeating his rigamarole, etc, etc. He ends with, yeah, this groupon pricing is confusing. Huh? My ass, I paid $49 for the voucher, if you subtract $50 off the bill then I only saved $1. Nothing confusing about that. At the very least, if you are trying to screw me with the nickel and diming, honor your groupon value and subtract $120. At this point, I figured out that I was getting ripped off. Now I have this stupid voucher, and they are in my home and I'm pretty much stuck hiring them or I lose my $49. So I decided to stop arguing, and just have them do the bare minimum and send them on their way. Even the bare minimum, I paid an extra $50 over what I paid for the voucher and, I only have half of my carpets cleaned, and the other half not cleaned. The only reason I gave them 2 stars instead of 1 is because the carpets they did clean are nice and fluffy. So it's all really too bad that they felt the need to offer a fraudulent groupon. If you are trying to drum up business by offering new customers a groupon, then honor it or don't offer one, because you just lost me and any referral I may have given you in the future. P.S. The workers that came out were very diligent with their work and even though I was pissed, they both managed to stay calm. They must be used to the BS, so I don't blame them. Not really their fault that the company they work for has questionable ethics.

I used them to clean 2 rooms, my couch, and an area rug. It was a horrible experience. I chose them…read morebecause they were the most affordable quote. But they get here and try to charge me $500 more (more than double my quote). I told the guy to leave and he ended up coming down in price but still more than I was quoted. So we proceeded with the service. He went straight to steam cleaning and didn't vacuum the carpets in advance. There were still stains on my carpet when he left. He told me they would go away once it dried. It didn't. I called to complain; they said they'd call me back and didn't. See picture of carpet AFTER it was dried and cleaned. Oh and one more thing... he didn't move the couch off the area rug so I did it.

1. Company confirmed our appointment the morning of. Two very courteous and polite staff arrived…read moreon time. The van with the equipment was clean and presentable. The scope of the work was four bedrooms and one hallway. 2. The staff recommended all the carpets be scrubbed (price increased from $35/rm to $70/rm) although in two of the four rooms there were only a few light discolorations. I was caught off guard by the suggestion and went along with it. Next time I will not use the scrub service on the lightly soiled rooms. 3. When asked about laying paper runners on which to walk while the carpet dried the staff replied they don't do that, nor did they they offer to supply protectors to place under the furniture. 4. The carpets looked excellent after the work (scrub and steam cleaning) which took about 1 1/2 hours. The cost of the job was $320.00. Carpets completely dried in about two days. 5. The reason for 4 rather than 5 stars are subsumed in paragraphs 2 and 4. I will use the company for my next carpet cleaning need: however, if paragraphs 2 and 4 issues are still issues for me than I will try another service. Otherwise, they have my business.

This is by far the best carpet cleaning company in this town. thanks to all there hard work and…read morepersevirience my carpet looks so much better than ever.. I am really glad I called this company. they sure know what it takes to get the job done. thank you..

They are the best carpet cleaning in this area.. for sure. When I received my carpet cleaning from…read morethem I was a little skeptical at first since it was my first time ( i mean, who woulndt be) anyway, the tech was very friendly with me he knew what he was coming out here to do and how he was going to do it... I was very impressed with the work this company povided for me.. there are no more stains on my carpets.. I am very glad I called this company to come to my home.. thank you very much you gurs are super professional..

Definitely will use Raul again. Did a great job on my ugly stained carpets. Took his time and there…read moreis no stank odor, which most of the other carpet guys leave behind. See you soon boss! Nick S

Raul was so professional and easily scheduled a couch cleaning consultation with me at a reasonable…read moreprice. I had accidentally burnt my couch with a steamer and he offered to check whether a cleaning would help. I highly recommend REMMS carpet and Upholstrey cleaning for any needs you have. They provided a quick, friendly, and thorough visit. Thanks Raul, I appreciate it!

I spent my entire day waiting for my appointment. The price i was quoted originally on the phone…read morequadrupled when the cleaner arrived and he wanted me to pay in cash. I called the company to report the problem and was told fake managers names twice and was told the owner was out of town. This was a very bad experience for me. I'd never ever ever ever suggest them to anyone. Good luck if you choose this company

I called Burbank Carpet Cleaning to have our upholstery cleaned. It had succumbed to years of…read moremistreatment from my toddler's juice, pee and vomit. Not to mention that our dog was is also one of the contributors. The company sent their best guy over to our place to clean the upholstery and after he was done it looked so refreshed. The cleaning guy was friendly and definitely knew what he was doing. With the great experience I sure will call again.

It's 2021, and Enrique has raised his prices YET AGAIN, and he's still terse, and the carpet STILL…read morecomes out looking great at the end. He thought it would take two hours to clean, and it took four. Bottom line, he's STILL cranky, he's STILL crazy expensive, and he's STILL absolutely the best at what he does.

I called Enrique on a Tuesday and he scheduled an appointment for the next day at 8:00 am. Enrique…read morearrived at 7:55 and began to review the areas that we discussed. He was prompt, fair and did an excellent job. I have had carpets cleaned for the last 25 years and Excel was, by far, the best I have ever used. It's approximately 2 weeks later and those heavy stains that usually re appear after a couple of days are completely gone. I would highly recommend Enrique and Excel for proving excellent service.

Used this service due to recommendation by neighbors. The owner David does all the work. Wasn't…read moresure if 9 year old carpet would tolerate cleaning but it really needed it. Wasn't ready to buy new carpet yet. I thought price was very reasonable and no up-selling or pressure. The carpets came out great! Owner is very pleasant to work with. I appreciated him even giving advice on what to ask for when getting new carpet installed so it is done the best way!

We had Royal West carpet care clean out couch, it turned out amazing!! I will definately use them…read moreagain. Our technician was very informative, clean and very friendly!

Jonathan contacted me promptly and was transparent and polite. He did the job cleaning our office…read morestaircase carpet exactly as promised and even finished before promised without compromising any quality. Highly recommend!

I came across Alexander's Carpet Care through a FB group. I really needed to get my sectional…read morecleaned, and I'm the type of person that likes things right away... so I reached out to Alexander's Carpet Care and Jonathan responded so quickly. He was also able to come next day which was perfect. He came on time, did not rush through the work, and left my sofa looking clean and feeling fresh. Will definitely be reaching out to him when need be. Thank you, Jonathan!