Bought brand new Elantra Limited from Balise Hyundai-Buyer Beware
No Transparency at this dealership; very rude. Took 5 hours to purchase car that we had already put down money.
They have dealership accessory fee ($987.00) on the form that really is a spray on product (ceramic coating) for the outside and spray for inside of the car; they don't tell you what it is and are elusive when you ask. They will NOT let you forgo this unless you finance with them; which is a scam.
Once car came in had appointment for 9:30am to test drive and to buy if all went well. When test driving heard rattle so figured out they didn't lock in back seat when cleaning it. Arrived back about an hour later. Made to sit for hour before able to meet with Marcus, salesman. Once we started meeting, Marcus made assumption we were financing at their 4.5% which is told us at first was 5.4%. He left to talk to Sales Manager when we were stunned at hearing it was 5.4%. When we asked why we were not getting the 3.5% rate on the website he was looked confused. He finally told us we could get that or the $500.00 off with 4.5%. We said we wanted to see the monthly payment figures both ways. Again, he had to go to his sales manager (every trip to sales manager was at least a 15 minute wait). When he returned with information, he said that we could also finance with our own bank if we wanted. I began asking questions about the paper we signed stating we needed to get the ceramic coating; he looked confused. I repeated that I would like to him to get that paper so we could consider this option as well. He then told me, "I ask the question you don't". This did not bode well with me so I told him I was the customer and if I have questions I should be able to ask them. He then told me I was being "combative". At this time, I got up and left. I called our bank to find out the rate, etc. I did not want to buy from this dealership at this point; I was outside discussing this with my husband. After about half hour, the salesman did apologize, stating that he came from a big family and that is how they talk to each other. Well, I am not your family, I am the customer. I agreed to go back in, only to learn that what he was talking about was refinancing with our bank after we financed with them. So, once we reviewed the options, we decided to go with the 4.5%, then refinance. At that point, we expected to meet with finance, but instead, the Marcus went in/out of the office to bring out single papers for us to sign. He then returned to sit with us stating that it would be a little bit before he would be ready. He went back into finance office. Mind you, it was now past lunchtime and we were hungry. Finally, after sitting for another 15 minutes my husband went to the door and said that we needed to get going. Once papers were signed, we waiting then for registration. Marcus had disappeared. He was in lunchroom eating; learned this because finance person was nice enough to get us a snack when we told him we were hungry. When deal was done never saw or heard from sales manager as would typically happen.
Got email from Brian Houser, General Manager stating if we weren't going to give them 5's to contact him. We left him a voicemail. We spoke with him; he is going to retrain his staff and offered us a car wash coupon for a year (still haven't received that). That offer isn't worth giving them 5's, so they get 1's; only because I can't give them 0's.
In the end, we paid $720.00 more in finance because of the scam. We were told that there would be no fees and application to refinance was simple. NOT TRUE!!!
Wished we had bought from Gary Rome Hyundai, much nicer experience, just didn't get car in first. Will never buy from Balise Hyundai again. read more
