Went to test drive a used truck earlier this year around March-April since my dad was in the market for a truck. Salesman we had initially stated during negotiations that they had a no refund policy but verbally stated if we didn't commit to buying he'd give a refund. It's been a few months since then and over that time, my dad had been communicating over text and they've also for some reason emailed me to confirm details even though they supposedly updated the contact info to my father's and have stated that the refund deposit would be processed and would be mailed/made ready. It had been a while so I went back in person to try and receive my deposit back. Turns out I was only when I made the trip back to request for the deposit back they stated that their "AI SYSTEM" had been sending all of those responses the entire time and constantly cited their "no deposit back" policy. Keep in mind any other dealership whether it comes to sales or service will fully disclose that you will be talking to a bot. I've been to plenty of dealerships and this is the only one I've come across that doesn't disclose this crucial info. It won't sign in an email with the sales representative's name without following up that it's an automated response. While I was waiting, the salesman I've been dealing with the entire time had the gall to ask "well you use AI in your career field you understand don't you?" This comment irritated the hell out of me and in response I stated I'd never allow AI to make statements on my behalf or any work for that matter without supervision and my approval to send over. ESPECIALLY IN A PROFESSIONAL ENVIRONMENT BTW. So I waited over an hour to speak to the GM but I couldn't since he was busy. Not gonna waste time just to wait for a chance to speak to them about it so I left. I called a few days later to speak with the GM did the same thing cited the AI system excuse and no refund policy but they were communicating with the company that handles their AI system and would update me in about 2 weeks time. When I went in person and called it was early-mid July. It's currently August and nothing but crickets. It's not even about the deposit money atp it's the lack of accountability, general unprofessionalism, and wasted time spent dealing with them. TLDR this dealership lacks accountability and are unprofessional. Absolute time waster and excuses out the wazoo. Don't do business with this one. read more

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Wasn't too happy when they charged over six grand in parts and services and did not solve the problem

Lousy customer service, will not repair your issues, even though it's under warranty. Bought a 2016 Audi Q5 in early March 2026, they lied to me and told me they replaced the battery and put it in a new one they did not. They knew there was electrical problems with the vehicle, but tried to brush it off bad front tires took it to an Audi dealer, fathers and sons. They even printed out that the tires were bad. Brought it back they said the tires are fine. They won't replace them. there's serious electrical problems going on power steering, etc. they won't do anything about it. They say it's fine. There is a serious power steering issue. They brush me off every time I go there. I will be taking further action against them. Do yourself a favor and don't go to their dealership you will get ripped off., you will end up with lemon! There are many other problems I could go on, but I'm sure you get the picture, along with other issues with the vehicle that they will not acknowledge when I bring it up to them, I'm sure you get the picture. No doubt they're trying to push it off until the time is up that they have to stand by it! Then they will say the problem happened after the fact , well that's bull. I've been saying it since day one! STEER CLEAR OF ARTIOLI DODGE 525 ENFIELD ST. ENFIELD, CT UNLESS OF COURSE YOU WANT TO GET RIPPED OFF. read more

I have worked with many car dealerships over my 71 years, but none have been as exceptional as Artioli Chrysler Dodge. I bought my Town & Country minivan there in 2016 and have brought it there for service ever since. I have worked with most of the service departments associates, but my absolute favorite is Jen. She treats every customer like a family member. I've watched her interact with others and I know first hand how professional she is; honest about repairs, tries to figure the best solution for the customer, works with warranty companies to ensure my costs stay as low as possible, makes sure I have a ride or a loaner car when necessary, keeps me informed on progress and I trust her 100%. My minivan just recently passed 107,000 miles so I expect I will be getting a new vehicle in the next 8-12 months and I also know I want to continue working with Artioli Chrysler Dodge. read more

Recently had service completed on our 2020 Dodge Durango and we had a great experience. The staff are knowledgeable and friendly. I would recommend Artioli for both sales and service. read more

6/8/2024 - I was referred to Ralph by Kevin (he's not in sales but works there). Let me tell you, from start to finish, Ralph & his team were AMAZING and on top of EVERYTHING!! Ralph didn't pressure me one bit. His words, simple put, "If this isn't the truck for you & you're not feeling it, we will move on to the next truck & the next truck & the next truck, until you find yours!" Customer Appreciation at its finest here for sure ... A full tank of gas and a COMPLETE run down of EVERY feature in this truck before I left the lot. I'm super happy with their service & my truck! If you're in the market, PLEASE go see the staff at Artioli, a Mom & Pop business that exudes Customer Service read more

Artioli Chrysler Dodge Ram - Car Dealers Near Me - Enfield, Connecticut

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The service dept seems to be making an earnest effort to make the problems that we are having right. Let's see how things go. More to come.

This auto dealer has become my go-to place for all my repair, oil change, and check engine light needs. They treat their customers right, charge reasonable fees, and always welcome me with personal attention and good service. I had a tire that needed air, for instance, and the thought of the Costco line and wait time made me groan. I realized I could roll up to Artioli and they would help. They did. Thank you Artioli for your good service and friendly attitude. We will be customers for life. And...we recommend them to you for purchasing a great car too. read more

I recently purchased a vehicle from Artioli Chrysler/Dodge/Ram in Enfield, CT. What should have been a stupid-simple transaction turned into a month long nightmare. The simple (and RIGHT) thing to do would have been to correct the issues right from the start - instead of blowing me off and hoping I would roll over and play dead. I found the vehicle on the Internet. I was in western Pennsylvania, it was just outside Hartford, CT. The deal was made over the phone, a wire transfer of the funds was completed (it was a 100% cash deal) and a couple weeks later, I made the trip to take delivery of the car, only to find several aspects of the transaction I had agreed to, and signed for, had now changed. As it turns out, I was lied to more times than I can count - and yes, I can document them. Their totally abysmal telephone system makes it almost impossible to get through to anyone, and when you do, all you get is an answering machine - and getting a return call back is highly unlikely. I wasn't looking or asking for anything more than for them to correct what was wrong with the vehicle (and the discrepancies in the paperwork) and make it right, per the deal I was promised, and issued a Buyers Order for. It took nearly a month of multiple phone conversations, endless emails and one lie after another for the dealership to finally make most of the things right and monetarily reimburse me for what should have never been an issue to begin with. I'm 78 years old, this makes the 42nd vehicle I've owned. I have never had such an unpleasant experience with any dealership in the past. Given the way I was treated, it almost seems it was their commonplace (or standard practice) way of doing business, and I seriously doubt mine was an isolated incident - it was far too well orchestrated, by too many of their people. This dealership should come with a warning much like the one on a pack of cigarettes. read more

I don't know where to start, but in November 2022 we bought a 2016 Tacoma with cash. 1 week after purchase, I found out the wheels were not aligned and I almost crashed to a curve. I brought it in and the service staff were very rude and made me feel like it was my fault. After they fixed it, the following week, another problem arose. The filters were filthy and the liquids were close to empty. I brought it back to them, and they suggested I by the liquids from the store. The next week, another problem... my blinkers were not working. I brought it back again, and they told me they don't fix Toyota's. But when I bought the truck from them, they assured me that I could bring it in for any issues and they'd fix it. So I don't understand why I took their extended warranty and they don't deal with Toyotas. What am I paying for then. And the next week, another problem again... this time I took it to a Toyota dealership. They checked the truck and told me that it needed break fluid replacement, spark plugs, and few other things. I ended up paying close to 2k because Artioli did not bother to do the 50k check up when it was due. At this point we were already tired, I paid in cash, and Artioli sold me a truck worth a new one but in bad condition. After the Toyota service, I went back to them and wanted to return the truck and I asked for my full money back. The manager told me unfortunately there was no law in CT to make him refund my money as it was past 30 days. Are you kidding me?! The truck was spending most of the time in the service center since the time of purchase, and I lost days from work... and you're telling me I cannot get my money back. He gave me 2 options, trade it in for another vehicle from their place, or sell the truck back to them. I asked how much they'd buy it back... the price was $15k less for what I paid for. This is insane. How did the truck lose so much value in a month and a few days. And this is funny coz if I sell it for $15k less than what I paid for, they'll sell it at full price again anyway. I can tell because they also lied to me telling me I was the 2nd owner, when in reality I was the 6th. I went back to cancel my extended warranty as I was planning to trade the truck to Toyota. They told me they'd cancel it but will not refund 100%. All I was asking was the full amount. My boss/friend called them and explained to the the headaches I went through with the truck, and they agreed to return 100%. Now I'm waiting to hear if that true or if they're lying again. I will never bring business to them or recommend this place to anyone (unless I hate that person and want them to suffer like I did). read more

I was able to go in and look at the car I wanted and own it within an hour or so. It's a family business it's nice to see everyone on the same page and willing to help now I have my New to me car I'd definitely recommend read more

Artioli Chrysler Dodge Ram - Car - Car Dealers Near Me - Enfield, Connecticut

Terrible part's department. Placed an order for some bolts a month ago for my jeep no call back no response. 3-5 business days..... been 4 weeks. Don't buy something you need here! read more

Kudos to Greg, Chris and Steve for helping us get exactly what we wanted. We contacted them on Friday from New Jersey after seeing the Pacifica on their website and we were on our way back to New Jersey on Saturday evening in the Pacifica. They were courteous, friendly and very accommodating. They continued to follow-up on Monday with the finishing touches. Thank you for making this a very pleasant experience. The Johnson's of Englewood, NJ read more

Have had 2 vehicles serviced there and had nothing but problems. Had cv axles replaced under warranty and within 10 miles one ones falling off and the other they never put boots on properly then they said they repaired them and i checked they never put the clamps back on. Other vehicle i had transmission replaced took over a month under warranty drove car home went to start on the morning and car starts pouring out smoke from engine compartment from new transmission. Car only driver 3.5 miles called artioli and kim was very unprofessional and told me its my problem to get it back and kept raising her coice to me . Went down to dealer joe artioli told me face to face that i had to tow it back and that not there issue. Then told me to get out of the showroom. Worst place to ever go by far read more

The only FCA dealer in the Greater Springfield area that I'll trust with my business. I've had my cars serviced here for years. The service advisors are excellent to deal with. Not pushy at all and I know they're not trying to con me into anything. Prices are inline with other dealer services but that's to be expected. Their new waiting room is excellent too. Big improvement from what it was. The sales experience is equally smooth and painless. Family owned and they treat you that way. read more

Buying a car can be stressful, especially when your in the used car market. I'm pleased to share I had a very positive experience with Gary Vega, my sales associate and the dealership team at Artioli Dodge. We were in the market for a minivan and purchased one from them because we felt respected, they didn't pressure or try to upsale us. I hate when dealerships and their sales team make it about their needs versus yours. Not with Artioli. My husband and I told Gary our budget, car needs and we got to a fair price we were happy with. Before going to Artioli, we read some good reviews and it's why we decided to drop by. They didn't disappoint. If your looking to get your next car I recommend checking them out. They didn't disappoint me. read more

Artioli Chrysler Dodge Ram - 2011 Town and Country minivan - Car Dealers Near Me - Enfield, Connecticut

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They offered a great buy back program for my Chrysler 300 and the sales team was excellent. They held to the deal all the way through. My salesman Ralph Eastwood was excellent and extremely friendly. He and Chris the finance manager did a great job securing my financing through Chrysler which was fantastic. I have used them in the past for service on my Chrysler and they weren't satisfied until I was. read more

Listing cars they're not really offering for sale, number one. Just to collect your email address to send a bunch of their spam garbage to that you absolutely didn't sign up for in the first place. Complete bait and switch company. "What you like isn't for sale! But how about something else?" A scam from start to finish. Then reading they proudly scammed a military serviceman? Wow. Going to the news with this place. Disgusting. read more

Horrible customer service, spilt oil under hood using "cracked" funnel, why wouldn't it been thrown away. Oil dripped all over my driveway.

First off I was sold a horrible destroyed Jeep, I was instructed by the service department it was safe to operate after the "fixed" the transmission and clutch. every sensor went off the day I drove it home. When I did and after the service department assured me you will be safe it distributed fumes back into my car causing all of us to get sick, the car broke down completely with engine failure going 65 on 1-95. let's just say it was horrific. They made me pay for the tow, when they had been very capable to do so. refuses to compensate me for the nightmare my self and dogs endured. instead they put me in a more expensive car, with higher payments, and a higher interest rate due to THEIR mistake. When it came time to sign the deal was completely re written.They refused to offer me a temporary car, they refused to offer a warranty on the new Jeep they issued me. low and behold yesterday that new Jeep went in for mechanical issues with the engine battery. They had me wait 4 hours for a battery to be replaced because they tried to install the wrong parts to begin with. Mean while the explicit language and conversations had about clients was disgusting and they do not realize how thin those trailer walls are. I was lied to and told it would be done in 45min. I had to walk over to the real estate office and speak with two very nice women who called and had my battery installed asap. 10/10 would never go back or allow anyone I love. very bad experience read more

Wow wow wowwww! What an amazing experience. I've never worked with more friendly, helpful car salesmen in my life! And I have now had five cars. They were fast, efficient, honest, and kind. I worked with Patrick, and even though he has only been there for two weeks, he was a rockstar!! I did not feel as though he was pushing anything on me and the pricing was extremely fair! I can not recommend enough! Awesome people!!! And I love my new Wrangler!! read more

This place is absolutely wonderful. I spoke with England on Friday and he and Chris worked hard on getting me in my first new car by Monday. They are wonderful and I will always recommend them to anyone I know from here on out!!!! read more

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This is by far, hands down THE BEST place to buy a vehicle. This is our families second vehicle purchased from Artioli Dodge in Enfield and they have the most knowledgeable and friendly staff who are there to help you the best they can all with a smile on their faces. Special thanks to Kevin and Chris for making the process as simple as possible. If you want, tell them James Roellig sent you! read more

Update- Joe, one of the owner's, called to apologize for the experience we had with his family owned business. He acknowledged we should not have been charged for services that were not performed and refunded those charges. He let us know he spoke with the technicians involved who explained their difficulties they had with our vehicle. He let us know the different scenarios that might have happened. We want to thank Joe for taking the time to reach out and make things right. That's what a good business owner does. Thank you Joe. read more

I went to Artioli because they are good people and we purchased a Dodge Ram which we love. The transaction was smooth, easy and very quick. Walter White the salesman seemed to be a very honest salesman so I decided to go back a few weeks later and purchase a Jeep Grand Cherokee which has ended up being completely opposite of the first vehicle we purchased from Artioli. Walter was dishonest about the jeep and the features that it has. I asked Walter on three occasions about the features and what I was losing when trading in my current vehicle and I was told I was losing only the full moonroof and air seats which I was fine with. When I got the vehicle home and finally drove it at night I realized I had lost a lot of important features. I called Walter on Monday and told him I was very unhappy with the vehicle because he was dishonest with me and had I known I would not have purchased this vehicle. I've had the car a little over two weeks at this point and hate it. The navigation does not work, there is a rattling in the trunk everytime you drive it, the steering is not right and there is a foul odor that I can't get rid of. Walter said he would speak with the owner who I know is a good fair man and they have done nothing for me. I am convinced Walter has not told the owner he was dishonest with me from the start. My issue is with the dishonesty of the salesman and not the dealership itself. Artioli is a family owned dealership with a great owner who I know is honest and fair. Walter has been selling vehicles for a very long time according to what I was told so he should have known the vehicle options. The only thing that could make this right is for them to buy this vehicle back. On the positive side we love our Dodge Ram it is an excellent vehicle with no issues at all we just wish we had the same experience with the second vehicle we purchased. read more

This shop is nothing but a bunch of crooks and sexist men. I went in to get my 08 wrangler fixed I knew what was wrong with it but it was still under warranty so I wanted to get it fixed I had bought it at a different shop however that shop wanted to send it there. I got there and told them that the neutral safety switch they didn't believe me now up to this point I was handling this all by myself however they told me to have my dad call them? They insisted it was the starter they charged the shop I bought it from 500 dollars for it I go to start it the next day and low and behold it still doesn't start. I will never ever send a car there or recommend them to anyone. Avoid at all costs. read more

Snake like SHARKS that prey on even 18 year olds just out of basic training for the service. How low can one go than to talk an 18 year old into giving you a non refundable deposit for a car there's no way they'd qualify for? This happened to my son. Just home from the service and stopped in this dealership in his military uniform. He noticed a Dodge Charger from the road and wanted to take a closer look at it. He did not have any credit, nor the means to pay for a brand new car and I'm sure the salesman knew this. Yet, he convinced my son that he'd look so "rad" in this car and that he could have this car with super easy payments, etc. And then urged my son to put down a deposit of $250 so that no one else will come and steal this sweet deal away from him. After my son used his debit card for the deposit, they told him to go home and ask his parents to co-sign the loan for him. I called the store manager hoping that he'd understand this deposit should be refunded. But of course, no, he explained my son is 18 years old and should have known better and that his deposit will be kept. What bothers me the most is that such little respect was shown for my son, standing there in his uniform, obviously just getting back from training to serve his country. And this is how Artioli served my son. I wasn't going to write about these guys but since they keep spamming my inbox, I'm fed up. After what they did to my son, I wouldn't buy a car from them for $1.00 read more

This review is for the Service Department. I discovered an oil leak on my T&C on Christmas Eve. After calling the dealership that I purchased the car from (Gengras), who told me they couldn't give me an appointment for THREE WEEKS, I called Artioli. I spoke with the service manager, Dan. He was FANTASTIC. He asked if it was okay enough to wait until Monday, although I'm sure if it was gushing oil, he would have taken it immediately. Hmmmm.....four days vs. three weeks??? Absolutely! He thoroughly took all of my information and sent a confirmation email. I dropped off the car on Monday, grabbed some breakfast, and returned. He found the problem and said he needed to order the part, which would take two weeks. He called on Day 10 and scheduled me for the very next day. He said the job would take 2 hours, and sure enough, he was handing me back my keys after 1:56. Everyone there was extremely friendly and professional, yet casual enough so you don't feel like you're just another number in a giant showroom. Artioli is family oriented, and it totally shows!!! It's a bit of a drive for me, but I will never go anywhere else for my services. Dan and his team are fabulous. I highly recommend Artioli!!! read more

Upon entering the dealership .. no one was welcoming or addressed your presence ... person sitting at desk to left never looked up from his computer screen .. salesman made several remarks referring to himself "not to be a wise guy "... unprofessional.. arrogant ... when I left dealership I realized they never gave me back my registration.. I had to go back and ask for it ... read more

I purchased a car here a few years ago.. recently I traded that car in and got a new one (at a different dealership) Today I received a phone call from a man named Jesse, same guy that sold me the car I got a few years back. He asked if I still had it, I said no I traded it in. His tone immediately changed and proceeded to anger lo ask a few more questions, I answered and he pretty much belittled the place I got my car from. Super awkward, wouldn't recommend. read more

I purchased a 2015 Jeep Grand Cherokee Trailhawk. Everyone at the dealership was friendly and they answered all my questions, it was a seamless purchase. I will buy all my cars from them, from now on. Such a great experience. read more

We couldn't have had a better experience with Kevin!! We built our Durango R/T and he delivered. He kept us updated as to the progress in the build and had us in it as soon as it came to their lot. Awesome family owned business! read more

I just bought a 2016 Ram 1500 From Artioli dodge. From the Salesman to the financial department, they exceeded all of my expectations and made my experience with purchasing my first new vehicle a pleasure! I went to Artioli about a half hour after they had already closed, with no expectations of seeing anyone or making any deal, while I was looking a salesman by the name of Ralph came out to talk with me, he was nothing less than awesome! He stayed late to show me multiple trucks even though he was trying to get home for his 35 anniversary dinner with his wife. Ralph brought me inside where I meet with the owners son Joe, they talked over the truck I wanted and gave me an tremendous deal on the truck and a great offer for my trade in! I had been to multiple dealers before Artioli and to say the least some made me feel pressured, nothing about the sales department made me feel that way, they all were super helpful.This is a true family owned business, and they are a great group of people, I would strongly recommend this place whether you are trying to buy new or used! I want to say thanks again to all of the staff at Artioli!! read more

Artioli Chrysler Dodge Ram - Sport edition all blacked out!! - Car Dealers Near Me - Enfield, Connecticut

When I bought the car , I thought the experience was somewhat sad. Then when I had the car worked on it was awful . read more

Highly recommend this dealership! We'd been searching for months speaking with several dealerships both on Long Island and off. After finding this truck online, we called Artioli and spoke with George. We made an appointment to drive up the very next day with the truck we planned to trade in. Within hours we left driving our brand new Ram! The combination of an excellent trade in value and the price on the new truck made it a deal we couldn't pass up. Right before we left, the owner came out to take a photo of us in front of the new vehicle, which we thought was nice touch. We will be in the market within the next year for another vehicle, and Artioli will definitely be on our short list of car dealerships we will shop at. read more

My husband visited Artioli to see about trading in our'17 1500 Laramie for 2021 Laramie. They had truck in color we desired. but they were offering us $1000 less in trade than another local Dodge dealer. My husband told the Salesman, Gary Vega, if the cost of side steps ($950) was included in price of truck that we would purchase from them. Gary went into Managers office, returned and told my husband that yes, they could do that. Include cost of side steps in price of truck. With a handshake my husband thought it was a done deal. The hand written purchase & sales agreement did not include the side steps. Yet when we both went to Dealership to close the deal, on the typed P&S it listed $950 for side steps. When I questioned it, financial guy told me it just had to be listed. I took them at their word. Once I got home I realized that we had been charged $950 for side steps. Imagine my surprise. Gave them benefit of the doubt that a mistake had been made. Returned to Dealership & spoke with Steve who assured me it would be straightened out & call me the next day. Of course he didn't call, so we made another trip back to Dealership. Now, everyone from Salesman to 2 Managers have amnesia, don't recall anything about side steps included in price. I did not have it in writing. I thought that your word & a handshake was enough. How wrong was I. I even asked them why would I pay $1000 more AND the cost of side steps?? They had no answer. Insulted us by offering a couple free oil changes, which of course I never received. That's ok. I've been buying vehicles for over 50 years and this is by far the worst experience. So much for supporting local businesses. I could have gone to Herb Chambers in Millbury, MA and gotten a much better deal. This Dealership is dishonest, has no integrity, nor cares about their customers. read more

Excellent experience purchasing a pre-owned SUV from Artioli We saw the car online and contacted Rick, the internet sales manager, who was extremely helpful and responded to all of our questions promptly and honestly. We drove approximately 3 hours to the dealership and were supposed to meet Rick at 8:30 a.m. We arrived early and Rick was waiting for us. George then took over and went with us for a test drive of the car. He addressed all of our questions and concerns and was very pleasant to work with as well. All in all, we had a great experience at Artioli and left with the car we came for which was in excellent condition and at a very fair price. read more

These guys TOTALLY ripped me off when I was too young to know better. They actually switched out cars on me between picking it out and buying it and gave me one that wasn't even the same color, and had body rot on it. That's a serious lack of ethics imo, but that's just me. read more

I had gone to 3 different car dealers before purchasing. This place was the best by far. I have sent 2 friends in also who have had the same experience. Friendly and honest!!! Hard to find these days. Thanks Ralph and all the crew!!! read more

This is the second car that I have gotten from Artioli. They have been, by far, the best I have ever dealt with. They are not pushy. They are very professional. I have gotten outstanding deals. I worked with Harold this time, and he went well above and beyond on this deal. The owner has worked with me both times, and again, extremely professional. I can not give a strong enough recommendation. read more