Thank You David Pena, Service Department for going above & beyond in helping me get the recall taken care of for my Acura ILX spec. Your professionalism, attention, and willingness to help made the whole process so much smoother and stress-free. I truly appreciate your outstanding service and I will definitely recommend you to others! Thank you again! read more

Had to update this review since we took our car in for the oil change and dropped it off early in the morning. They told us it wouldn't be long and would call us. We didn't hear from them by 3pm and wondered what was taking so long. When we called them, they said it would be an hour more. How does it take almost the full day to do an oil change? Next time, we will just wait there since they do seem to prioritize customers in person than the ones who drop the vehicle off. read more

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My wife and I recently visited Ball Acura, expecting the courteous and hassle-free environment they advertise. Instead, we had a highly unprofessional and completely shocking experience that drove our business elsewhere. During our visit, we worked with a staff member named Efran, who provided us with incorrect information. Worse yet, he suddenly and baselessly accused me of treating him a certain way because of a disability. I was completely unaware he had any disability, and the accusation was incredibly out of line, unprompted, and deeply upsetting. To make matters worse, the General Manager, Rich Reinebach, sent a generic follow-up email asking how he could earn our business. When I replied directly to him detailing this horrible interaction with his staff, he completely ignored my email and never bothered to respond. If a dealership's staff treats potential buyers this way and management cannot be bothered to address serious concerns, they do not deserve your business. We took ours elsewhere and highly suggest you do the same. read more

I had a last minute repair before the Thanksgiving Holidays (driver side control arm and oil change). David Pena (Service Manager) was great to work with and made the repairs happen before my roadtrip. Also the Master Tech was great to share a video or further repairs to keep me and family safe. I feel taken care of and the service team is not out to get you. Good family business and giving my repairs to David going forward and avoiding any shop frustrations from others. read more

I've always gotten great service here on my vehicle. While waiting today on my car to be service. I took a walk around to check out some of the newer beauties/beasties on the lot. I was approached by Letty to see if I needed assistance while she was helping another customer. Great service even I wasn't here to purchase but she acknowledged my looking none the less & didn't push a sale. Also was later approached by the manager Mark B. whom was very kind & let me know what I was interested in with electric vehicle coming in 2025. What I'm looking forward to honestly. My service rep Christy was helpful from the phone call to wrapping up the service. My wait time was quick & I appreciate the discount. Ernie is still missed but I always said over the years he deserved a promotion. read more

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UPDATE: they're looking into it and might be fixing the problem. Stay tuned. Was detailing my car and noticed 6-7k miles later they left the air intake box open. My engine was breathing in air with no filter. This without a doubt will create longevity issues. The service Manager JOE PARKER was highly dismissive. Exact quote "it's not a big deal to drive the car without the airbox closed and I wouldn't say it hurts the longevity of the car" So I am going to contact Honda corporate and have their team look into if this dealership is representing the brand as intended. I have reached out to Jenifer Ball and see if she's willing to make the moment right. I'm done asking. I have spent weeks trying to get them to accommodate. My ask if that they replace the car by discounting a new one so we can be in a new payment that is equal without losing a ton. I'm simply asking to be made whole!!! Why is this so hard ?! The sales person sent to a sales manager who sent to service advisor who sent to service manager who was disrespectful. He said "you don't own the car so I'm not talking to you" before we even said anything. My brother doesn't know a lot about cars and he said "you can talk to both of us-- my brother is helping me" and Joe Parker said "well you own the car so I'd rather speak to you" -- the guy is not being fair and was highly dismissive. They rush the service and don't put shit back together properly -- I am seeing other reviews with the same!!! Why would you buy an Acura for terrible service and 0 accountability with high hostility!? I am tired of having to deal with this dealership and them give me the run around. Go anywhere else. I've been familiar with this industry for 20 years-- this is by far the worst service center I've experienced. I could have just gone to jiffy lube or done it myself. TERRIBLE. Photos attached to show the open air box Ask yourself if you would feel comfortable with them touching your car ? Now I have to spend hours dealing with this because they're just playing defense instead of being accountable! It's pretty sad for them to hurt the brand image of Honda / Acura. read more

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I bought my used Acura ILX and purchased the extended warranty. When harness failed/broke of course they claimed.it was not it's responsibility to fix. I paid $4000 to have it fixed. I took a trip to AZ in almost 100 degree weather with no AC. If you are thinking Ball Acura in National City for a car you might want to think again. read more

I went today to this location of Acura and I just had a Little Rock in the caliper they took it out wanted $240 for just a Little Rock that was making noises and I talked to their principle as the "boss" but he was being so rude and said "go don't pay it's just a rock right" but really rudely I paid $150 for a Little Rock there and hated that boss I will never go back there and I don't recommend going there they just like to rip off people for really small things read more

Ball Acura - Auto Repair Near Me - National City, California

Over the years I have interacted with the Ball family it has always been a pleasant experiences. Recently , there was a need to purchase a good used car. I reached out to Rich and explained the why. It is time to put on my Grandpa hat. My wonderful delightful Granddaughter was in a car accident with her husband and my two great grand children. They are banged up yet OK. They live in North Dakota - please no comment- their accident was due to black ice. The car was totaled. Moving forward - Rich happened to get a trade in from the children of an elderly couple who recently passed away and they wanted to let this vehicle go. When I was told by Rich that it was a 1999 Toyota family van with. 3 seats and had 73,000 miles. I expected the body of the van to have damage. Surprise surprise this vehicle is in great shape. I met the mechanic who was checking the car out. I explained the situation - we are about the same age he smile we shock hands. He let me do my thing with the car checked the timing belt, felt around the engine for leaks, The vehicle is awesome check out the photos. Ball Acura helped coordinate shipping the car to North Dakota. Here's a tip for everyone - be nice, listen be prepared with questions and know what you can comfortably afford. Watch the video you will met the team involved. read more

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Their service department was awesome and excellent customer service. They will let you know for any possible issues and recommendations as optional. My time with them was very helpful and professional. read more

Just picked up a 24' Integra Type S, just not from Ball Acura. I talked to multiple dealerships in SD, Temecula, and LA but this dealer was for sure the strangest. First they sent me a text asking if I had any questions then ghosted me. Then when they called me, the salesman sounded like he picked the short stick. I talked to a lot of sales people through this process, some were a bit aggressive, others were chill, this was the only dealer that sounded annoyed that he had to spend 5 minutes to talk to me. All of the 5 other dealers I contacted had better prices and responded to me same day. If you're thinking of picking up a new Acura, maybe shop around? read more

I own a 2023 Acura integra Aspec and love to work and maintain my own car. I came to this dealership to order a simple part from the service center; I was assured the part would fit multiple times after asking. Turns out they gave me the wrong part so I came back to the dealership to get the correct size however, they didn't help me at all despite me having warranty on the vehicle and having my invoice in hand of the transaction. So now I'm left hanging and having to waste another day looking for the part elsewhere because they cannot provide the correct size I need. This dealership has horrible service and I would not recommend the Ball Acura dealership for anything other than the free bottles of water. read more

This was my second time here, and this time it was for a dealer recall. The first time was just an oil change and I had a very decent experience. However, this time was just meh. I upgraded to an ILX after driving a Prius for 5 years. Christy is great, but my advisor this time, David Peña was just ok. He didn't walk me to the customer lounge like Christy did (I had to ask him where it was) and I still haven't seen or been offered a free water! I was told the repair would only take "a couple" hours but it ended up taking 5. I was told there were no loaners available and it's very difficult to plan out my day when my only car is in the shop. I'm not surprised this place only has 3.5 stars! You can do better than that. I don't know if I will be back read more

I have been coming here for years!! Love their customer service. They are super honest and don't try to over charge or push selling cars or anything on you. Friendly, quick, affordable, and always fair! Christy is great. I would recommend this location over anywhere in San Diego! read more

Went in for an oil change and the service I received from David Peña was top tier. Normally my husband takes care of these things, but this time it was on me. David was extremely patient, informative, and made this process extremely easy! read more

Have to give a big thumbs up to David Pena in the service department. Recently leased a new ZDX from an out of town dealer. Within a couple days, and concurrent with connecting with the Acura app, I had a problem with the car going into transport mode. David took the time, knowing ,I didn't buy the car at Ball to coach me thru the process to get the error to go away. I have the option of getting my car services at two local dealers. I'm a service customer with Ball for now on. Thank you... read more

Went in for oil change and recall service, waited 2 hours and when I got into my car to leave, it had a terrible smell coming from the a/c. Turns out they left the oil cap off and oil went all over under the hood. They offer to clean up my engine and to give me a coupon for a free oil change. I tell them, why would I want you to clean my car or give me another oil change when you didn't do this one correctly? Service manager tells me that leaving the oil cap off of engines and spraying oil all over brand new car engines happens and the guy who did my oil change is human and makes mistakes. I ask the manager how often does this happen and he says 2-3 times a year. We'll, if you want to be possibly be the next one to have this happen to you and happen to your new car, which you paid them 40k for less than a year ago and you're ok waiting 3 hours total for them to work on your car and then have that special conversation with their service manager about how the guy who didn't screw the oil cap back on your engine after he took it off is only human and makes mistakes then this is the place for you to come pay $100 for an oil change. And did I mention I got to spend 3 hours with them today? 2 hours for service and another hour for them to clean the mistake they made and to talk about it. read more

The best service and dealership. Big thank you yo David Pena and Christy Mendoza my service writers. The Sales dep the best. Mark the GM amazing his staff top notch. I live very far but hands down go here. They are the best!! read more

Ball Acura - Plenty of on street parking. - Auto Repair Near Me - National City, California

Ball Acura National City CA. I went there yesterday July 22,22 walking around in the parking lot, No sales person came out of the building to greet or assist us in the parking lot. We went next to it witch is Honda dealership and Leah Borck approached us immidiately with a big smile her face. I looked back to the Acura parking lot then saw 3 sales men was out assisting one person. I said wow!!! Why no one came out when I was walking around their lot? But again I said oh well they lost one buyer. Unfortunately with Leah Borck assisting me about 5 cars she showed me in thier lot didn't have interest. Either it's way too pricey for or not liking the selection. But over all she did all her best effort to assist me even though I did not buy from her. So to Leah Borck I gave her For being such attentive to us over at Honda, keep it up Leah I will let friends know about your excellent customer service. read more

I'm so glad that I've been purchasing/leasing my vehicles from Ball Acura/Honda since 2007. They are very detailed in your needs no pressure to buy. They have excellent customer service/support and very knowledgeable about their cars. Definitely a long term customer here. read more

!!!!!PLEASE DO NOT PURCHASE ANY VEHICLES HERE!!!!! I purchased my certified used 2019 TLX here and wish I could tell myself not to, which is why I am writing this review to save any other women who is thinking of coming here. I have had this car for 1 year and have been treated poorly from the start, with a poor paint job done and scratches I assume from unfinished buffing. My most recent visit with Joe who is a manager for the service department, belittled my concerns and said it must be my fault. He informed me that it's normal that within a year to have to come in for battery issues and have nothing done. I pay a lot month to month yet have to find Ubers because I cannot rely on my vehicle. They've replaced my battery with bad batteries and continue to tell me to have my car towed to the dealership. I can only hope my warranty can continue to cover me until I have to come out of pocket once it's over. I pray this never happens to any other woman and no one else has to be fearful of when's the next time they'll be left stranded. THEY TAKE NO ACCOUNTABILITY FOR PROVIDING POOR SERVICE. read more

Ball Acura - This is how AAA had diagnosed my battery, yet the next day the dealerships says it's perfectly normal and did nothing. - Auto Repair Near Me - National City, California

I'd like to express my sincere appreciation to Mr. David Pena of Acura Ball (Mile of Cars) for his dedication and superb job in accommodating his customers. This was not the first time he helped me with my Acura ILX and Acura Integra. Pls. keep up the good work. Russel read more

Highway robbery!!! Quoted over $52 for two O-rings that only cost $10 online through different Acura dealership. Definitely not going back there at all!!! read more

Came to get seat belt checked out as they are insured for lifetime. Ended up with $150 bill problem not fixed and quoted $1900 to get parts to replace under one chair. I bought a whole new chair with everything for $50 on Facebook and it's 4 bolts to install. Never come here even when you think it's covered by insurance. read more

Ball Acura Service Honestly I tried avoiding this place for servicing my 2021 RDX because of some of the reviews. Because Escondido Acura did not have anything to fit my schedule I made an appointment online to bring my car in on a Saturday morning. After speaking with Ernie Preciado I was NOT disappointed! I'm a DIY mechanic and had experience with building motors but have left that hobby behind many years ago. Yes you can "shop" around but if you made an investment in an Acura it is best you left that up to the Pros. Ernie was honest and up front and set realistic waiting expectations. In fact he over delivered and I received my car back earlier than I expected. He's a great Service Manager because he provided me an experience that changed my doubts to trusting Ball Acura to perform service on my brand new vehicle. Managers like him aim to develop business relationships with their customers by earning their trust. Trust earned equals repeat business. If you are on the fence as I was, don't believe the callous and biased reviews. No one can promise your car will last another 100k miles after service. It depends on how you treat your vehicle, they have no control over that. Limit the risk and liability, take it to this dealership for service. If you bought an Acura you should have already had an idea of how much it would cost to maintain this vehicle. If anything goes wrong I have a feeling Ernie Preciado will do everything he can to make it right within reason. read more

I had a great experience purchasing my first Acura vehicle. I was immediately greeted and helped upon arriving. At first, I was concerned about not being able to have a monthly payment that fit my budget; however, Richard and Mark assured me that they would work with me to make sure I took home the vehicle I wanted, at a monthly payment that worked for me. The customer service was great! Richard Peña took the time to explain all of the features of the vehicle I wanted. He was very knowledgeable, thorough, and he answered all my questions. I was truly impressed with the level of professionalism and customer service. read more

Terrible dealership filled with liars and scammers. They will be friendly and cooperative, show you all the nice little features of the car, take you on a test drive and have a nice little chat with you. THEN squeeze every last cent out of you. So I inquired about a car online and made an out the door offer of $33,000 which they countered with $33,500 out the door. I was fine with that, so I drive to the dealership expecting to pay $33,500 then they say that "Oh the internet guy made a mistake, its actually $34,500 + Tax." They try to make it better by saying: "Oh we keep our word here, were a respectable dealership. We'll honor this deal for 33.5k" Guy Walks away for a few minutes pretends to fight and talk to the manager and comes back and says: "Oh Acura certification isn't part of the out the door price. So we have to tack on an extra $950 on top of $33,500. That brings it up to $34,450 final price" Were still honoring the out the door price right? WRONG SINCE WHEN??? I've been to multiple dealerships and out the door is literally out the door with/without certification. Walked out then and there, these guys are shady. Avoid going here, they'll just make you "feel" like you got a good deal because you have to fight them for it. At the end of the day they will squeeze every last cent out of you even if it means dishonest practice. THERE is a reason why this dealership has such a low rating compared to Kearny Mesa Acura, Acura of Escondido, and DCH Acura of Temecula. TLDR: AVOID THIS PLACE. read more

Ball Acura - Apparently this dealership doesn't understand what out the door means. - Auto Repair Near Me - National City, California

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Do not go here. They charge $210 just to look at your car and tell you that it will go towards the repair once they find the problem. But they purposely inflate the final price of maintenance to greatly exceed $210 so that you feel obligated to pay more. This place is a scam. don't go here. read more

I worked with Raul Corea getting parts for my 2010 Acura TSX. Very friendly, knowledgeable and patient with all my questions. Gave great advice in contrast to what mechanics had recommended. Saved me a lot of money. Definitely recommend calling Paul at 619 474-2884 if you have questions regarding any Acura parts. read more

What can I say, both this dealership and Ball Honda next door are a joke. I already had two horrendous experiences at Ball Honda while shopping for my dad's car in 2015 and my car in 2017, so I'm not sure why I thought Ball Acura would be any different. Each time we come to either of these dealerships, we end up getting pissed off and walking out. The sales people here are liars and don't know the meaning of customer service. For this particular visit, I was looking to purchase a new 2019 RDX. They did not have the color that I wanted, but I wanted a test drive and was curious to see what price they could offer. Ruben was nice enough during the test drive, but the other guy who came out to talk to me about Costco pricing was incredibly pushy - unfortunately I do not remember his name. I had already been in contact with other dealerships who gave me very competitive offers. This guy presents to me the Costco "discount" which was nearly the same as MSRP. I actually laughed when I saw the number. This guy definitely did not take me seriously and probably thought he could scam me of all my money. We start negotiating and he uses practically every high pressure car salesman tactic in the book to try and confuse me or throw me off. Unfortunately for him, I can do math and numbers don't lie. I then explain that he does not have the right color vehicle available. He goes in the back to "check the system" and comes back to tell me that there are no RDX models ANYWHERE in my preferred trim and color choice. That's interesting, because I already had offers from two other dealerships in LA for the exact car that I wanted. So basically, I walked off the lot laughing at how he blatantly lied to me, then went to LA to buy my car a few days later. My bad for hoping that I could save some time by trying to buy from my local dealership. Don't do business with people you can't trust, and Ball Acura definitely is not trustworthy. read more

The best part department very friendly and very professional!!! Talk to Raul he is the man

I only write reviews when I have been so blown away that I must tell someone! Shopping for a car when you know what you need but not necessarily what you want, can be a very frustrating thing. I have been to 9 dealerships in the last 5 months looking for a bigger, 3rd row SUV for our family of 5. Every vehicle had pros and cons but I had not found the right fit. My taste for luxury without the budget to afford it seemed doomed to find our next car. By a solid recommendation I went to Ball Acura. Let's just say that I walked in anticipating another 20 minute visit leaving disappointed, and instead left with a new 2017 MDX. The car marked off every box on my list, luxury comes standard on even the base model without the price point found at comparable contenders in the same category. The ride was smooth and quiet, the safety features were on par with even the most top of the line alternatives, and the new styling makes for a very, very pretty exterior. Beyond the vehicle itself, was Ruben Amas! As a working mom of 3, I am used to being approached two ways on a dealership lot. 1) "is your husband joining you? Do you need your husband here to talk numbers?" Or 2) they treat me as if I know nothing about cars and if shopping alone, I need them to dumb it down. Insert Ruben Amas, who did neither 1 or 2. But instead took the time to ask exactly what I wanted, listened to my responses and then honestly answered with no sales pitch involved. That straight forward honesty turned into the best sales pitch ever. I was determined to buy a vehicle from him, knowing I would be treated well, with respect and could trust what I was being told. I *may* have been dropped a few inaccurate facts to see if I would be corrected in the sales process (something other dealership sales people instead would agree with hoping to close the sale) and he correct and gave factual info EVERY. SINGLE. TIME. Honest character always shows through, and Ruben is amazing! The dealership was clean, the selection was amazing and the entire sales team, from Ruben to the General Manager Jenifer came to ensure I was not just being taken care of, but to ensure my expectations were exceeded. Wholeheartedly the best auto buying experience I've had, and I will refer anyone looking to Ball Acura. I wish more dealerships took this approach of client care! read more

Ball Acura - We are thrilled! - Auto Repair Near Me - National City, California

I got my Acura fixed here and was promised that it would run another 100k miles. I had it for a day and it broke down. I came here because I thought that they knew what they were doing and they screwed me over. I spent way more money then my car is worth and now they won't refund me. This place is terrible don't do any business with them. read more

Took my car in to get repaired. They gave it back to me with no gas in it. When I checked the remaining range it said ""RANGE 0 MILES" ....really? The customer is no longer #1. read more

Ball Acura - This is how I got my car back. - Auto Repair Near Me - National City, California

It pays to be loyal! I've been leasing my Acuras through Ball for 12 years now. My lease was coming up on my 2016 TLX soon, and I made sure I took the time to check with other dealerships, and brokers to get the best possible deal. I was trying to save money this time around, so I was thinking of getting into a Honda Civic Hatchback Sport Touring, or the ILX Premium or the ILX Premium A-Spec. My favorite car was the ILX Premium A-Spec, but I didn't think I'd be able to get into it for the price I wanted. But Ball Acura did not disappoint! Once they knew which car I wished to have, they made it happen! I could not be more pleased. The salesman,Johnny Martinez, maintained excellent communication with me throughout the negotiation process, and was a true pleasure to deal with. The other dealerships and brokers didn't come close to the deal I received. I feel very taken care of and would highly recommend using this dealership, and maintaining your loyalty to them because it truly pays! read more

I only been here twice but both times I have great experiences. I first had an issue with my RDX with a leak on top of my car. Ernie was so kind to get it done as fast as he could. He communicated very well on updating me with the process of getting my car fixed. The second time I decided to get my oil change/ tires rotated and Cristy took wonderful care for me. She got everything done earlier than expected. Both Cristy and Ernie are great! When working with them both they always have exceptional customer service. Everyone here is friendly. While waiting I wanted to go see the new cars on the lot and Mark was so kind to show me the new features on the new MDX. I always have a great time when I'm here. :) Thanks guys! read more

Ernie and the service department are great. They always get us in right away. We appreciate them keeping our MDX in good shape. read more

They tried selling me a dirty Acura MDX S-type for 10k above MSRP. They had an 8k alarm system on because the place is robbed so often and they try to pass the cost to the buyer. Not to mention the car was a mess when we saw it. The inside and outside were dirty and we made an appointment to. They could have at least vacuumed it. Got my MDX S-Type at Tustin Acura. 5k below MSRP. Same old mile cars. Same old rip offs. read more

Was looking online for a new ride and this place had the car I was looking for. Bummer that it's 30 miles away, but who cares if it's the right price?? Anyhoo....Was def a better car buying experience than I've really ever had. I told them what I wanted, and how much I was going to pay. They were respectful and did very little of the back and forth BS that you usually get at a dealership. Sealed the deal, went up the street to the other office to get paperwork/financing done. In and out in a reasonable amount of time. The finance guy was cool and wasn't a sleazy "throw in $3K" worth of extra's" kind of guy. Which is VERY refreshing. I was totally psyched up for it when I got there, and then pleasantly surprised at the outcome. These guys were still "car" guys, but they were cool and helpful! read more

I had an issue with the navigation system on my 2019 Acura RDX and service manager Ernie worked overnight to make it right. I truly appreciate that he made it his personal endeavor to assist me. Much love! ~Ken read more