After working with several Mazda dealerships in the area, Westcott Mazda was a night-and-day difference. From the very first conversation, Julian, Henry, and Sam were transparent, responsive, and respectful of our time. They focused on the actual details that mattered -- pricing, structure, and fit -- instead of using pressure tactics or vague inventory talk. The entire process felt collaborative rather than adversarial, which is incredibly rare in car buying. We completed the deal quickly, everything was exactly as discussed, and there were zero surprises. This is how car buying should be done. Westcott Mazda has earned our trust and our future business, and we'll be confidently recommending Julian, Henry, and Sam to anyone looking for a new car. read more

Very very rude salesperson. Looked at a vehicle at another Mazda dealer in Orange County. I wanted to keep my business local so I took the sale price to Westcott Mazda. The salesman tells me he couldn't come near the price, $500.00 difference, really? He say yes really so if I were you I'd take another trip back to Orange County and buy it! Well I did! Wouldn't even go here for service! Go to any other Mazda dealer. read more

Great service and especially the sales team:Diego and Daniel. I don't really know much about car parts, but they explained everything clearly and didn't try to sell me anything extra. Plus, if you buy from them more than once, they give you a discount. Totally recommend. read more

Westcott Mazda - Transmission fluid - Car Dealers Near Me - National City, California

Ask for Jose or Sergio in Service, really like the Video Overview our Mechanic sent me, felt like I was right there in the Bay Good Service! read more

Westcott Mazda - Car Dealers Near Me - National City, California

My first car-buying experience was absolutely the best. Within a few hours of inquiring about the CX-50 Hybrid, Julian gave me a call. I was able to come in that same day -- no waiting -- and we got straight to business. We test drove the car and went over all the features. Julian's knowledge of the different models and trim packages was exceptional, and just like that, I was set on my new car. Next came the part everyone dreads: the signing process. But Julian, Sam from finance, and his manager Charlie did everything they could to meet my needs, find the best rate, and offer add-ons -- all without ever making me feel like I was being "sold" to. I truly appreciated their no-pressure, no-BS approach to doing business. Mazda just gained a customer for life. Thanks, Mazda Westcott, for making this a perfect first car-buying experience. read more

Westcott Mazda - Car Dealers Near Me - National City, California

Bait and switch! Car was listed at $25,995, but they tried to sneak in a $995 "add-on" fee at signing. When I pushed back, they'd only remove it if I bought a $3,200 warranty. Total scam move. Had an appointment, waited 45+ mins, then got interrupted mid-signing by another customer. Deceptive, unprofessional--avoid this place. read more

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As USUAL, Very professional, and knowledgeable.Always a pleasure doing business with Westcott! They never let me down. Doesn't matter if I take car in for oil, or tune up, they DO AN AWESOME JOB. ! Im Never dissatisfied. Even if the cost is little more. I STILL WILL ONLY TRUST THEM. Highly recommend them. read more

My experience at Westcott Mazda was nothing less than excellent. Gilbert was easy to work with and the entire team from management to finances were supportive, helpful, and friendly. Stepping onto the lot, their inventory was organized and each model was easy to find. The sales person, Gilbert, approached me in a friendly manner and got to know my interests before making any type of sales pitch. Getting down the specifics of each model, he was also very knowledgeable and shared his opinions in an honest, transparent way. After searching for vehicles for 2 months, this was the first time I felt respected at a dealership. I followed up a few days later to schedule a test drive which led us into the sales room to make a deal. I appreciated the team's commitment to my needs/wants while exploring my options and maintaining transparency. Everything from introductions, test driving, and number crunching, was so fluid and easy. I'm very happy to have found Westcott Mazda and I highly recommend them! read more

Recently took my CX-90 in for an oil service and received a call that something more serious needed work. Sergio advised me that they need to keep my car longer and was offered a loaner car, which I needed badly since I have kids with drop off and pick up. He made sure it was filled with gas and accommodated my needs. I appreciate his help. read more

Came here to get my Mazda serviced. As far as dealers and service centers go, this is one of the smaller ones, and getting appointment for scheduled maintenance was bit prolonged. They however were friendly and provided us with a loaner vehicle, thus making our choice almost trouble free. read more

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I would like to share my two past experiences from the service department at Westcott Mazda .The first one happened in 2024 I left my car for service on a Friday and I was never called to pick it up basically I was left without a car for about 3 days and no one in that department had the time to call and inform. The second bad experience just happened this past 9-3-2025 I again left my car for service and when I picked it up I was told by Sergio "service manager" that while pressure washing my car they had unfortunately damaged the car hood. At that moment I was told by Sergio "service manager" that they would take care of this and fix it since they were the ones to damage it, to give him a few days to get quotes and that he would get back to me with a solution for THE DAMAGE THEY CAUSED. I shared with him that it was ok I understood and that I had no hurry being that I had already fixed that CAR HOOD in Tijuana about a year ago. Today 9-11-2025 I decided to call them to check up on the status of my case and I simply got no answer to my phone calls in return I received a text that stated "we will no longer cover any damage since you had previously taken you car to Tijuana and since they use water paint to fix cars this was prone to happen". First and foremost SERGIO "service manager" whether I took my car to Tijuana or China previously for paint job is not relevant to the fact that when I left my car for service on 9-3-2025 it was undamaged from the CAR HOOD. Second I never consented or signed a policy that states if any damage happens while my car is getting serviced I could not hold you liable since the paint was not the original one. Lastly I never consented for my car to be pressure washed. You have been playing with me for the past week about getting quoted even having me do all the leg work on something you are not holding responsibility for. I was very understanding and calm about all of this because MISTAKES HAPPEN and you now have shown me a horrible side of MAZDA a place that has serviced my car for the past 6 years since this is the second car I buy from this same dealership. I want to remind you all that it is a choice to go get services thru Mazda that there are much cheaper places to go to and for everyone to be aware of the treatment I am currently receiving and that any is also likely to experience. I am disgusted by the service the lack of empathy and poor customer service. I have provided the last response per SERGIO "service manager" where he basically manipulates my initial response. Again if you know you are at absolute no fault why would you have your company provide me with a LOANER car. Second of all I took the keys to my car because I trusted you in fixing the damage I shared what had been happening but AGAIN I LEFT MY CAR FOR SERVICE WITH A FULL PAINTED CAR HOOD & YOU DAMAGED IT SO YOU ARE RESPONSIBLE FOR THE REPAIR. read more

Westcott Mazda - Car Dealers Near Me - National City, California

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If you have any issues just talk to Henry, please go straight to Henry. Outstanding dude, I'm not going into details I did have some issues with the way the salesman handled the situation but it's been fixed, ultimately he's the one actually responsible of the dealer and he handled the situation. read more

Westcott Mazda - Car Dealers Near Me - National City, California

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We recently had our Mazda serviced at Westcott Mazda. We have been coming here for the last couple of services and will continue to bring it here because when they service your vehicle, they care and make the experience a good one. No worry, hassle free and made sure we walked away satisfied with the work they did. Kind and friendly service. Jose went above and beyond and was super helpful, much appreciated. Thank you Henry for the follow up message after the service was complete. See you next time! read more

Luis deserves a thumbs up. Had a question on warrenty. Bright smile careing attitude. Helped me with my question. Great service great attitude. Set up appointment on Tuesday. Keep up great work read more

Westcott Mazda provides quality service in a timely fashion. They're thorough and are always willing to hear out all of their customers' concerns. I definitely recommend getting your vehicle serviced here to get the highest quality Mazda maintenance that is on the market. read more

Nice and friendly car service staff. Waiting area has vending machines, water and coffee dispensers. Best place to get your car serviced. 10 min walk from good Vietnamese food, chick filet, and a nail salon that has mimosas and wine. You can't ask for more convenience than that. read more

I am sorry but I supervised mechanical maintenance for over 30 years as a marine engineer before retiring 7 years ago so I am not new to proper communication and/or proper timely updates..... For the past 10 years I have allowed Westcott Mazda to maintenance my vehicles. Yes I understand the price of inflation has increased but the quality of their service has decreased and there is no justification for that cost to be applied to the customer.... I had a simple city brake fault that turned into a $1500 repair with no guarantee of additional charges. The fact I dropped my vehicle off at 4 pm the previous day and had to call them for a status of my car after 4 pm (24 hour later) pissed me off. Not after I call did they stated the potential problem. And I called back for additional information and they stated that the quote was not complete???? There was additional charges for irrelevant concerns that should had been communicated at the earliest so I decided to show up and find out all the details... They just told me $1500 for sparks plugs and coils. which later turned out to be almost double that amount with additional charges that I was not made aware until after I showed up to pick up my car. I understand the recommendations but you have to be very clear with the initial assessment and I felt as if that communication was not there. The sales rep admitted there was a 45 minute delay with providing med with the assessment. He provided a partial and the full assessment did not get e-mailed to me until 10 minutes after I showed up to take back custody of my vehicle.... I felt the proper communication and notifications was not there as it has been for the past 10 years. In the end, the recommendation to replace all the sparks plugs and ignition cables for $1500 was too extreme and this did not include all the other unknowns I only learned about at the cash register.... As a formal service member that managed mechanical repairs for 30 years..... and a customer at this location for the past 10 years, and Mazda customer for over 30 years.....this lack of oversight and low work ethics... is concerning. I feel that all military advice members and regular folks are targets of this type of unfair low standard business practice and they do not deserve it. No one does.... This company, I had loyalty for so many years having own a Mazda during my career in the US navy for over 30 years as a marine engineer.... has disappointed me.... So my disappointment and dismay is very profound. I highly recommend you all start obtaining second opinions as I have done and reveal your true worth...since some not all the employees in this company decided otherwise. I have to be honest some other manager that was not in this location at the time I was there called me. He was very professional and respectful but to me, Mazda is more than welcome to screw me but if this is the price I pay to ensure our sailors are not disadvantaged.... So be it. I have reached out to the regional command master chief but with all the current political uncertainty... if he/she does not reach out to me.... That would be telling... More to follow..... my direct cell is 619-908-0884 read more

I got an oil change and they didn't put back my glove department. I got in my car to find my glove department on the car. They apologized and put it back but it wasted an extra 5 minutes when they had my car for 3 hours. Also I call and no one answers! 10 minutes of ringing and no one picks up read more

Westcott Mazda - No one picks up the phone 10 minutes ringing - Car Dealers Near Me - National City, California

Stopped by. No used cars had prices or milages listed. Makes it near impossible to browse. Feels like an attempt to make you dependent on a sales person so they can give a hard sell. read more

Edward was able to help me trade in my car and get me a good APR rate. I originally went to El Cajon Mazda where they told me to just buy a new car and let it get repoed. But Edward and his team made sure to not let my credit go negative for 7 years and even gave me a free oil change to use within the first 60 days. I was able to get a new 2025 Mazda CX 30. Extremely grateful and happy. Thank you everyone for helping and accommodating my situation!! read more

Great experience! Smooth and easy going process and everyone is friendly! Jose and Sergio provided the best customer service and made sure I was taken care of, always a pleasure! read more

I went to Westcott Mazda to purchase a new car and I was treated very well. I dealt with Julian, Edwin, and Sam. They were all very nice and very knowledgeable. They worked with me to get price that I needed for the vehicle that I wanted. I would highly recommend skipping Hello Mazda (very bad experience there) and make the trip to Westcott. read more

Great Buying experience here at Westcott Mazda on the National City mile of cars. I purchased a brand new 2023 Mazda 3 Hatchback AWD Hatchback Carbon Edition for my wife. Eddie, Internet Sales Manager, was great gave me a good offer, no hidden fees or Markups, and was honest and informative throughout my buying experience. Eddies' straightforward, friendly and factual approach sealed the deal. He also helped me surprise Mi Corazon. She was totally surprised, and excited. Weeks before setting off to this dealership, I did my research on vehicles I was interested in, set a price I could afford, wanted to pay on that particular vehicle and would not tolerate any dealer price, mark-up shenanigans. I turned down many offers because of the evasive dishonesty. If you are looking for a Mazda vehicle give Westcott Mazda a gander. Go see Eddie! read more

My transaction went really well because Eddie Orozco gave me honest opinion in terms of what car to get and what would give me piece of mind..he's knowledgeable, professional and very friendly. Also, Edward helped me to answer some of my questions and he is a great guy! read more

After having to jump my car, I drove to the dealership to have the battery replaced (I already knew it was at the end of it's life). Fortunately took me without an appointment. While there I asked them to do a check up and oil change as well. They spotted an issue with the brakes and texted me a video of the mechanic showing where the brake pads were worn. That was nice because I could clearly see my license plate and knew it was my vehicle- so no concerns about them making up an issue that wasn't real. Unfortunately, they then forgot about me. The service rep that signed me in was out for two days and the rest of the staff apparently didn't know that my car was on the lot. It took some followup on my part which was frustrating, but to their credit they apologized and gave me a discount of approx 10%. As far as the price, the brake pads and labor seemed about right, though the battery was definitely higher than I could've gotten had it been an after market part. I nearly gave them 3 stars for the frustration, but the apology and discount came without my having to make a scene. In other words, I didn't have to get angry and yell for them to do the right thing. read more

Recently got a new CX-50 lease at this location. They would only somewhat match, but not beat, 2 other dealerships where I had solid quotes. We decided to go with Westcott after all and the evening of pickup, Eduardo did not disclose to us that the vehicle came with a cargo package ($110) as optional equipment. You know the net you can buy on Amazon for $20? We didn't realize it until getting home and reading over the sticker price, in the glove box. The next day I reached out to Eduardo stating we weren't told about it and clearly didn't want it otherwise we would have searched out for it specifically. He basically said tough luck. We clearly let him know during the buying process that we didn't want any add ons (factory added or dealership added). He knew but never told us. I kindly asked to return it as the cargo net and cargo blocks are still in original packaging. Nothing was ever "installed" as he claimed. Shady practice. I'm still waiting for the GM to get in touch with me. We won't be back. read more

PLEASE TAKE THE TIME TO READ BEFORE CONSIDERING MAKING BUSINESS WITH WESTCOTT MAZDA NATIONAL CITY, CA. THIS WILL SAVE YOU YEARS OF HASSLE AND DISRESPECT FROM THIS DEALERSHIP. I'm not saying steer away from Mazda as a whole, but do yourself a favor and avoid WESTCOTT MAZDA NATIONAL CITY, CA at all costs. I'll gladly tell you why. This is the second negative review I've had to write in regards to this dealership. I'm attaching an email sent to a character by the name of PJ Rasouli, who according to the Westcott Mazda website, is a Sales Manager there. My previous review was in regards of a product that was sold to me even though it did not come with the car. I was living in LA at the time and these people had me drive back and forth multiple times taking up time off my job and not to mention gas. I was compensated for this almost 4 years later via written check for $400, supposedly coming directly from Mazda. Please note: This dealership was not aware that Mazda Mobile Start had been discontinued and that is the reason why no one EVER got back to me in solving the issue. I was installed on my car, but never worked. However of course, I was charged for it. Following that unacceptable experience, after my lease was up, I decided I wanted to keep the car. So I went in and signed once again, (June 3rd, 2022) this time to buy it out. Previous to signing a "good deal" Pj Rasouli (Sales Manager..?) did let me know the car had to under go an inspection required by the law of California, which would ensure that I was buying a used vehicle in proper conditions. He made it very clear that anything that had "50% or less life" would be either replaced or fixed. Note: At the time the people that worked on my car were not aware that Mazda Mobile Start was discontinued, so they looked into it and later let me know they could not fix that issue (Fair, given the fact that it literally did not exist anymore for 2019 CX5 models, but they should have known that.) After signing the contract, I came to find out these people, particularly the sales managers, are experts at brainwashing you before you sign a paper were you pretty much agree to take a car with hidden issues that will not be resolved after you leave the dealership. I initially reached out because during the recertification inspection (whatever the actual name of the process is), things were not done to the car, which were clearly stated on the Mazda checklist had to be done. For example, changing the battery. The car died on me while I was transporting work supplies. I noticed something was wrong when there was no reaction to the keyfob buttons. I took my car to my job's mechanic and sure enough, my battery was dead. He gave me a jump start and I drove to the dealership and explained what happened, and that it was unacceptable to miss that during the certification inspection. The man that I spoke to was polite and go it taken care of. I didn't get his name but I know his name isn't Pj or Gilbert. Anyway, I appreciated the cooperative attitude and showing true customer service by assessing the issue and apologizing for the inconvenience and lack of attention in the service department at the time of the inspection. September 29th, 2022, 4 months after signing, my car needed an oil change. I took it in and later got a video from a mechanic by the name of Anthony going over my car and what was done to it. In the video, he goes around and talks about what he recommends etc. His recommendations included the following: 1- Brake flush, 2- Coolant flush and 3- Transmission flush. Please note, when I signed in June 3rd, the mileage on the car was 89,961. On September 29th, the mechanic repeatedly says the car is at 96,000 miles... that being said, I'm no mechanic clearly, but Pj Rasouli (Sales Manager...?) fails to recognize said flushes should last more than 4 months for sure. That can only mean flushes were not done at the time of the certification inspection. They did an oil change, "checked other things" and changed the rear brakes ONLY. I have gone to the dealership multiple times to ask for a copy of the inspection report but no one is able to print one out. How ridiculous is that? NO ONE can print a single paper out as proof to a customer that work was done on the car. Makes me wonder... what else was not inspected? Also, I was never told only the rear brakes were going to be replaced. How does that make any sense?? Their job was to go over the inspection and perform work accordingly but they did the least they could, clearly. And Pj Rasouli, who was overseeing the case, did not take any kind of responsibility for all of these inconveniences. This is what I mean by disrespect. They see a customer in their 20's walk into this establishment and think they can get away with stealing and half-servicing the customer. ---Please refer to pictures attached for 2nd part of this review. Important facts included. read more

Westcott Mazda - 2nd part of this review. Important facts and details included. - Car Dealers Near Me - National City, California

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Julian was super helpful and straight forward. He will help find the right car for you. Not your stereotypical pushy/sleazy car salesman. Very personable and approachable guy. Overall, fast and good service from the whole dealership team. read more

Thank you Ed & Mo for making the process so easy and stress free. Went in to look, walked out with a new car! They helped me get the perfect car with all the specifications I was looking for! Customer service was amazing! Thank you! So excited read more

A CAR ANGEL!! After getting the run-around from a car broker and also a major dealer, I followed the advice of a friend and went to Westcott. She said she had purchased two cars from them, and they are "very attentive". I was surprised first at the quality of the merchandise. I read the reviews on the CX-60, which I ulitmaely leased, and found that it was neck-in-neck with one other compact SUV. Angel was no b.s. and got me into the car very quickly. He was straightforward, kept all his promises, and even more. He followed up to make sure I was happy with the purchase. The finance manager, Sam is also a great guy. Westcott is not the flashiest car dealership on the Mile of Cars, but they make up for it in service and prices. I felt that they genuinely cared about me as a customer. I highly recommend. read more

Thank you to Westcott Mazda!! I was able to purchase my Mazda CX-30 here yesterday afternoon. No hassle, I feel like I got a good deal and I hope they do too in winning over my business; after all-- both sides being pleased is the definition of a good deal. Every person I was in contact with at this location was friendly, respectful, and patient. From the start, my first point of contact was Edwin. He was so direct stood by every word from our first contact and was there to introduce me and get me on the lot. Big Ed was my salesman. He was so kind, explained everything to me, and I truly felt like I was in the right hands. I am so grateful to this team! I had been contacting Mazda dealerships for a few weeks in the San Diego area but was scared from contacting westcott because of what sellers at other locations were saying to try to scare me into going to their own locations. I don't like that so I made appointments at all locations-- westcott being my first and last stop. I was nervous to sign the deal BECAUSE it was my first appointment of 3 for the day. However I could not be happier that I signed with them. John in finance was amazing in dealing with me as well. He gave me great advice for my future that I had heard before; but was pleasantly surprised to be hearing the advice from my car sales financier. Thank you thank you thank you Westcott Mazda. I highly recommend other buyers to 1) get a Mazda they are a great product and 2) get it from Westcott Mazda in National City. Travel from LA or wherever you are like I did if you have to. read more

We bought a 2024 CX-50 yesterday. The team was awesome. At no time did we feel pressure from the salesman or manager to make a purchase. When it came time to negotiate price, they made it simple. There was no guessing or hard tactics pushed on us. There was zero back and forth or the typical "let me see what I can do."We knew what we were willing to spend. They didn't pressure us into telling them our budget or desired monthly payment, it was never shared with them. The overall experience was phenomenal. They didn't try to up sell us on miscellaneous products. I would highly recommend these folks for your next car purchase. read more

I leased a new CX5 about 7 months ago with a prepaid service plan. I called Westcott to have it serviced yesterday AM. After 25 min on hold I gave up and tried texting. The response to my text was from a contractor offsite who said there wasnt anything he could do to help. I tried calling again and was asked to him...nope. So then I emailed the service manager. 21 hours later, no response. I found out I can use my service plan elsewhere and that is what I plan to do. And about a month ago I found a screw in my tire. I made an unannounced stop at the dealer to see if they could fix it. I was pleased they would look at it. After waiting 45 min in the waiting room, I thought I saw my car go by, but since nobody alerted me it was done, I figured there may be more than 1 silver CX5. 30 min later I went out and checked the lot and it was my car! The service advisor apologized that he failed to alert me and said the tire could not be fixed and they didnt have another one in stock. He suggested I try Discount Tire. Discount Tire fixed it. read more

Julian Ozuna was and awesome salesman. He was knowledgeable, organized, and ready and willing to answer our questions. We love our new CX-5! Thanks Julian Ozuna for making our car buying experience enjoyable! read more

i really loved how julian osuna and eduardo assisted me with my new car! i highly recommend them both! you wont regret it. 10/10 read more

Got my second Mazda with them, Edwin was great to work with. Always responsive, explains the costs, and everyone is super cool staff. I have recommended 4 friends who all have bought cars from their dealership in the past year. read more

I had a great experience start-to-finish through Westcott Mazda. I was connected with Edwin through the Costco Auto program and he was very helpful and informative over text. Edwin wasn't available at the time I wanted to test drive my car, so he set me up with Edward. I arrived a little early, but Edward still was able to help me immediately. He was very personable and immediately seemed very trustworthy. I could not recommend working with him enough. He really cared about the whole buying experience and even helped me set up the MyMazda app and ensured my phone connected to the bluetooth properly before sending me on my way. I got a great deal, and what could have been a very long, frustrating, stressful day was quick and painless. Even the process of signing the contract and arranging financing with Johnny was great. I would give everybody that I interacted with at Westcott Mazda more than five stars if I could. read more

Westcott Mazda - Car Dealers Near Me - National City, California

Sergio from the service department was awesome! He truly went the extra mile to get me more information so I could better understand what was going on with my car. Sergio was always available for questions and got back to me right away. Thank you, Sergio and team for the excellent service! read more

Worst place to service your vehicle. I was here in August 2022 to address a recall to replace the fuel pump. They gave me a receipt that the fuel pump replacement service was completed. Two months later, I took my car into Hello Mazda for mileage based maintenance. They informed me that the recall order neeeded to be redone as Wescott did not use the correct part for the fuel replacement. In addition, I did not feel like I was respected or listened to. Although I came in for the recall, the service assistant mentioned that my check engine light was on and I explained to him that the light was not on. The car turns on all light indicators when you turn on the car but do not start the ignition. As expected nothing was found in their inspection regarding this check engine light. I may not know extensively about car engine issues, but I do not appreciate someone trying to charge me for more services and inspections that are not necessary. I am quite diligent in bringing my maintenance and services and my car is well maintained. Do not service your car here if you want them to perform the service incorrectly and gaslight you into thinking you have other issues when you do not. read more

GREAT car buying experience! I highly recommend Westcott Mazda in National city. Our sales person, Julian Ozuna was very pleasant, friendly, knowledgeable, and ready to help in any way, including changing his work schedule to accommodate us & offering to help transfer our belongings from our trade in to the new car. There was never any pressure. Also the document signing process which was handled by someone else, which I regrettably have forgotten his name, was also very pleasant, friendly and accommodating. Again absolutely no pressure to buy add on's. A Very pleasant experience as well. Thank you both, you made our car buying experience the best ever. read more