Will not return n call for almost 2 yrs now ...On the contract that I never received it was…read moresupposedly a 2 yr loan all of a sudden it's a 3 yr loan ...and not my signature on the car contract ...my first name and last name was spelled WRONG EVERYTIME .....I know how to spell my name ...never was told my interest .rate not until I was totaled and saw what they say I owed ..... It's ridiculous he charged me wrong tax amounts on 2 vehicles charged me like I purchased 2 vehicles the first vehicle I turned back into him he refused to correct the problems catalytic converter ..he never gave me full credit on the money I gave him and charged me twice for dealer fees plus twice for title,registration of $120 ...My second car didn't even make it home it overheated going from 43rd n camelback to to 67th Ave and Orangewood .....pretty sad....then he sent someone to my house ..to check all fluids ...so the next day I still didn't know what was wrong neither did the mechanic he sent ...well the mechanic put 4qts too much of tranny fluid in the car .......so I wouldn't believe a word the man says ..... Can't even pick up the phone to call me back that's why he left OHIO CHECK THE REVIEWS HE HAS THERE ....1 star only cuz I have to

Had the BEST experience buying my daughter's first car with Sam! He was extremely helpful,…read moreknowledgeable, trustworthy, and kind. His prices are far below Blue Book and we could not have been happier with the service we received! THANK YOU!!!

Everything about this business is understated.., all of them go the extra mile…read more. I've driven hours to use their service. Affordable Professional Perfection They make my car better everytime I see them I enjoy giving them money., Worth every penny

Great communication. Advocated for me with my new purchase of an old Mercedes. Will definitely be a…read morereturn customer. Very trustworthy!

" I recently worked with Best Auto for a warranty repair on my vehicle and had a great experience…read more Alex Cooper handled everything professionally, kept me updated, and made the process smooth and stress-free. He even expedited parts so the repairs were done quickly. I really appreciated his help and clear communication. I'd definitely recommend Best Auto and Alex

So update, I've been having to jump my car everytime before I can drive it, I called to get it…read morechecked at again and was told that I am out of warranty so if anything is wrong I will have to pay. I was told if the same issues were happening I would still be covered and that wasn't the case. I then hung up on evon and just stopped answering calls. Horn still doesn't work alarm system doesn't work, engine light still on, and now the car start to lock you out and shuts off and you can drive it due to it being in auto theft mode. So today they decided to put a repo out for the car, and I was told I was 3 payments behind on a car that doesn't work, and Inorder to get it out I will have to pay 500 plus the 400 repo fee all in one payment. I honestly just want to say this has by far been the WORST experience in my life and I'm so happy it is over! DO NOT GET A CAR FROM HERE!

This my second purchase with New Deal. It's a simple straight forward process. Drew was great…read moregetting me set up to examine and test drive The cars I was interested in. No pressure shopping. Drew was juggling multiple clients and did a great job keeping us informed. Thanks getting me set up with my Nissan Xterra!

I would not recommend buying a vehicle from New Deal Auto…read more I financed my first vehicle through them, and it had a slipping transmission. They replaced it with another vehicle, but the very first day I drove it off the lot, it shut off on me and had to be towed back. Now I've found out it has electrical problems, and I haven't even had this vehicle for a year. I'm a single mother who put $2,500 down, trusting this dealership to sell me a reliable vehicle. Instead, I feel like I was sold another lemon. Every time I call for help, I get excuses and empty promises. The service manager, Jerry, has repeatedly told me the problems were fixed, only for the same issues to continue. They've kept my car for a week at a time, returned it to me saying it was repaired, and the problems never went away. My salesman, Eric, hasn't been helpful either. Once they made the sale, it felt like customer service and honesty disappeared. Please do yourself a favor and have any vehicle from this dealership inspected by an independent mechanic before you buy it. Don't just take their word for it. I hope my experience helps someone else avoid the stress, financial burden, and frustration that I've had to deal with.

1 STAR -- VERY DISAPPOINTING EXPERIENCE WITH FAMILY AUTO GROUPS LLC…read more I purchased a 2014 Ram 1500 from Family Auto Groups LLC in Phoenix on August 19, 2026, and my experience has been extremely disappointing. I have had the truck for less than a month, and it has already required multiple trips back for repairs. The first major issues included a check-engine light, thermostat problems, and a serious fuel leak where fuel was pouring from the rear of the truck. The vehicle was taken back to the dealership/shop for repairs. Unfortunately, the problems have continued. The truck is now back for repairs again, the check-engine light has returned with EVAP-related issues, and the rear cab window will not close. I had to drive for approximately five days in the Arizona heat with the window open. This truck is my only transportation, so repeatedly having it in the shop has caused significant problems getting to and from work and has created a major hardship. I understand that used vehicles can have issues, but having serious problems arise so shortly after purchasing the vehicle and having to repeatedly return it for repairs is unacceptable from my perspective. I am posting this review so other potential buyers know about my experience. Please have any vehicle independently inspected before buying from this dealership. Make sure you understand exactly what warranty, repair, and return terms apply to your purchase before signing anything. I hope Family Auto Groups LLC will ultimately take responsibility for addressing these problems and work toward a fair resolution. Until then, based on my experience, I cannot recommend this dealership.

this place is a joke! My truck is still with them almost a week now! Went to drive off the lot…read moreFriday and the whole wheel popped off!

Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

Do not waste your time coming here. I bought a GMC Sierra in April. On the day I bought it and…read moredrove it home, an hour into my drive the transmission went out. Before buying I had to tell them to fix the side mirrors because it was cracked, and the headlight was out. They fixed those two problems which was great however they do not inspect their vehicles before selling. They took my truck back to "replace" the transmission. I am still having problems to this day with the truck and totally regret doing this purchase. The manager was very unprofessional and rude. When I asked for proof/paperwork that the transmission was replaced the staff member didn't want to. They put a paper in the truck that you could totally tell was a dummy receipt. Their vehicles look nice, but they are selling lemons. Do not come here! I've seen multiple reviews about buying bad transmission vehicles from here and sadly seen them when it was too late.

Careful After assuring me the car would pass smog test, sold…read moreme a car with a huge hole in the catalytic converter and modified the cars computer software to disable the check engine light. Because the parts were discontinued by Ford, cost over $7,000 to finally get this car to pass smog test. Just be aware.

I just got done buying a car from Mike at GP Auto Sales…read more I really enjoyed the experience. He's a straight shooter, no games, no BS and even his advertised prices are are better than negotiated prices elsewhere. Very patient, does what he says he's going to do and is willing to work to make the deal good. He's a young guy with a family who takes his job seriously and he does a great business. You can buy with confidence you are getting a good car at a great price and no hassle. If he's got what you want, buy it. Thanks Mike, I'll be back again soon.

We were repeat customers, having bought a car at Cactus Jack's five years earlier which worked out…read morewell for us. This time, we worked with Adrian on purchasing our car. He did a good job of answering our questions, and we were able to get a reduction in the down payment and a $500 price reduction for being a returning customer. However, when the time came to sign the final paperwork, Adrian had to work with another customer, so he sent Bob to complete the paperwork with us. Bob, however, was very pushy and unwilling to answer our questions, sometimes presenting papers to us saying they were about something in particular, when they really were about a couple of other things as well. He seemed annoyed when my wife wanted to check things over in the paperwork to make sure that we knew what we were signing and could agree to it. At first he didn't want to tell us about the hidden GPS system that is put in all their cars in case you are delinquent on your payments. He also implied that people who come in to have things checked out in the first fifteen days could get charged a diagnostic fee and a labor fee if it turned out the mechanics didn't find a problem, saying that some people bring their cars in to be checked out for what he considered to be trivial reasons. So the final paperwork process was by far the worst part of our car-buying experience. Shortly after we bought the car, an issue did come up, and we brought it in to service, and everything went fine. So, once again, we have what seems so far like a good car, and while the car-buying experience there was mostly a good one, I must say that the final paperwork process with Bob was not satisfactory.

I would leave 0 stars if I could! Sure the sales people are very convincing but it's not worth…read morebuying a shitty car from here. They claim all vehicles are inspected and safe for the road but turns out, they only inspect just enough to get it off the lot. Not only are the cars pieces of junk, they opt themselves out every time you try to get the vehicle serviced or have issues. Nonetheless, we got a car from here hoping it would be a good investment only to have the car for 4 months and it catches fire on the I-17. Don't ever buy a car from here or any cactus jacks dealer.