Purchased annual package including activation, checkup and winterization from this company as it is…read morewho installed and maintained the system at the house we moved into. On activating system (after they winterized), the tech had to repair cracked PVC that he said was likely a result of not blowing out the system entirely. They fixed at no cost, so while I would have preferred no issues to begin with, at least they dealt with it. I then get a bill for $240 for 6 Hunter PVG Diaphragms. You can find this part for $6-7 each online. This wasn't discussed with me at any point and the markup on it is absolutely insane. Will find a new company moving forward.

Three stars for their service, which has been outstanding. They let me know when they will come out…read morefor start and stop of the system and call the day before to remind me of the appointment. Tech was great. My issue is that I received an invoice for some extra work that was done during the start-up visit. Had two heads replaced, the "rubber kit" (some gaskets, O-rings) replaced, and two stopcocks replaced. $80 for the labor, which I knew going in, so no problem. When I got the invoice, they charged me three to five times more for the parts than I could get them for on Amazon ($105 for a rubber kit?!!). I guess that's on me for not clarifying everything up front. I think I'll be looking for another company, next spring.

Been with this company for 26 years. Always pleasant, efficient and competent work from office…read morestaff to the field workers.

Outstanding Customer Service... Always willing to walk through the procedure when opening/closing…read moreirrigation systems. Highly recommend

Good provider of service and system. Not disappointed. Glad we have a reliable service provider.read more

I just want to send some additional info to support the total lack of service you will get if you…read morecall Water Management Irrigation. Marlo McCllain, the office manager, scheduler, and your first line of support sent me the following email after I continued calling looking to get service for the backflow which was installed and kept failing. I called, called again and again, and emailed without ever getting a response, only to receive this email directly from Marlo McClain... On 7/13/22 06:38, Marlo McClain wrote: Look Stu, I don't know who or what you're even talking about, nor do I care that you are exonerated! However, I've asked you politely not to contact me, yet you did so anyhow. I'm putting you on notice that I feel your behavior is threatening, and if it persists, I will seek legal action to protect myself. Thanks and have a great day! Marlo Marlo McClain Office Manager Water Management Irrigation P.O. Box 103 Washington, MO 63090 636.239.1914 www.wmirrigation.com This email is what you can expect from Marlo if you call her continually to get the service needed. She misconstrues your calling more than once looking for service as "THREATENING...!!" Joe Franssen, the owner of the company had to intervene and when I finally was able to contact him directly, he was out the very next day to replace the faulty backflow converter. Joe is a great guy, but Marlo is someone needing to find another type employment because customer service is not her forte..!! Joe needs to find a more competent person to communicate with his customers while he still has them.

We have used them for years. They installed our system. We have a service contract with them. Up…read moreuntil this year, we would have recommended them without reservation. BUT... This year, they inspected the backflow preventer, turned on the system, and "tested" it. They left. When I conducted my own testing, I found that one station has a bad valve. Does not shut off entirely. This is an obvious problem - one of the heads spouts water a foot high. Area around each head is a literal swamp. We immediately called them. They refused to come back and fix it - even though they missed the problem when "testing" and even though repairs are covered by the contract. This was April 30. They scheduled the repair for JUNE 1. I cannot imagine what that kind of leak would cost me over a month. We were forced to shut the system down entirely. This is not acceptable. Zero stars if I could.

DO NOT USE THIS COMPANY. Will steal your money, not BBB approved. Technicians will intentionally…read morebreak components to ensure return visits/labor costs.

We were unhappy with the company we had used for many years. I asked in our neighborhood Facebook…read moregroup for recommendations and Allen Outdoor Solutions came highly recommended. I want to say we've been using them for about five years. We have had better service from them than the two companies we had used previously (one went out of business). We feel like the price is reasonable for the work we have done. They start up our system in April, do a mid season check up on the summer and shut it down in October. We're given a four hour window for our appointments. They call when they're about 10-15 minutes away. The guys have all been pleasant. If anything needs replacing (it's rare, but it happens), they explain what needs to be done and why. The person I speak to in the office is great! I literally have no complaints about, or issues with, this company. I have not used them for anything other than our irrigation system.

Cannot say enough great things about Allen and their people…read more Several years into our irrigation system, which continues to be amazing the annual start up and county required pressure test, Matt was dispatched. He was very professional and checked the operation of all 45 sprinkler heads. He found one that was worn, quickly replaced it and activated the system. When we received the invoice for the extra work we were surprised at the low cost. Not sure I could have purchased one and installed it myself for less. Absolutely amazing, system, service and value!

Had a great experience with Mark King this AM. He was very professional and friendly. Quick…read moreservice. I totally recommend. Thank you very much.

Very happy with their work. Technicians and staff were…read morevery professional. I was scheduled for service quickly and convenient to my work schedule. Definitely recommend them as an irrigation company.

ALERT ALERT ALERT....Been a long time customer of Horstmann Brothers in STL as they mulch our…read morelandscape beds every spring. Well...I learned on by viewing my current invoice in small print under invoice description that they are changing their labor pricing per man hour. I happened to catch that and asked when paying my current bill what my 2022 bill would be for the same cu. yds. and number of man hours....never got a call back and after being persistent, I finally reached them. Begrudgingly, I was able to get that info out of the employee. WELL...BEWARE CUSTOMERS....my mulch job will cost 211% more in 2022. That's fleecing folks! Take up your annual landscape invoices with them (if you are a loyal annual customer) cause they won't volunteer specifically how much that same job this year will cost you next year without prodding them to provide that info.

It has poor customer service. Telephone operator is rude, Slamming the phone.read more

I have called 4 times trying to get them to provide a date for aeration service. The last call they…read moresaid they would show up today. They were a "no show: Guess call #5 tomorrow will be to simply cancel the service. It's not worth the hassle to deal with them.

Devin arrived and immediately began diagnosing my irrigation problem. He found the problem quickly…read moreand informed me of the needed repair. The cost was reasonable and he had the needed parts on his vehicle. This was my first use of this service and I was very pleased.