Business model appears to be that of a trust funder not having to sell anything or pay bills?…read morePrices are beyond overpriced when coaxed from salesman. Beware of businesses that put codes instead of prices on the price tags. Looking for the uninformed shopper. Before paying bring an expert to check for refinish work, changed parts, repairs and damage to the guitars on display. Proceed with caution and facts.

An incredible shop if you're into rare vintage guitars. Owner Bruce is the most knowledgeable…read moreperson I've ever met when it comes to guitars. He has detailed knowledge of every year of every brand of guitar you could be looking for. A lot of the guitars are in the $6k to $12k range and some especially rare ones that are in the $50k-$100k+ range. The best vintage guitar store I've come across.

This place was so great for renting my son's violin. They had a promotion for $20 for 3 months…read more Then the price increases per month but the opening promotion is a great deal to see if my son likes the violin. They also have all the music books available for purchase. You can tell them what school your child is in and they will pretty much take care of the rest.

I brought my guitar in for repair and they did a nice job. Very professional. I will definitely…read morebe back!

I wish I could leave 0 stars…read more I brought my Howarth Oboe to Chris Iatesta to get it repaired. I took my musical instrument to "his house" in Catonsville, Maryland where he had a nice repair shop. I was told Mr. Iatesta was an accomplished Musical Instrument Repair Technician who supposedly worked for Bill's Music in Catonsville, Maryland. He kept my instrument for many months but always had a different excuse and never started on the repair (missing parts, very busy). I finally went back to "his house" to reclaim my instrument, only to find his "repair shop" was an empty storage closet at a halfway house for alcoholics. He blocked me on Facebook and on his mobile phone so I can't call him. Now he told Yelp.com that his former business, Iatesta Design, is closed so his name won't show up when you search Yelp! for Iatesta. Except his graphic design website Iatesta dot com is still up and running and if you call him he will offer to do graphic design work or offer to fix your musical instrument. I found out from other people that he owes lots of people lots of money. I don't know if he still works at Bill's Music, but I just had a friend call him and he is still willing to do musical instrument work on the side. He has still blocked my phone number and now he is denying he knows me to Yelp! I guess he should change his company to Iatesta Musical Instrument Repair or Iataka Your Instrument & Run. Better to do repairs through a reputable store.

What ever happened to customer service? I called to see if I…read morecould make some changes for my sisters piano and drum lessons, where there seemed to be a little problem with the scheduling. The call didn't end so well because it felt like I was talking to a brick wall. Later on that day I had went in to drop my sister off for her drum lessons and saw Emily. I tried to resolve the issue with scheduling but she kept on going on and on about the phone conversation we had earlier, FOLLOWING me around the store yapping. I asked her kindly to "stop" but she said she needs to say was on her mind. The owner of the store was there and didn't even try to stop her from following me around.WTH!!!Later on she admits that she is pregnant. So am I! 5months to go! I don't see the correlation between her emotional sadistic issues, pregnancy and trying to re schedule an appointment . Word of advice Emily, go see a damn shrink instead blowing up on your customers.

Interesting to hear what the first reviewer, Lina K, had to say. For me at least, the workers there…read morewere very kind and professional. They did not seem to have any attitude at all towards me. I know a friend who takes lessons here and she seems happy and learning just fine. I went to this shop awhile ago to get some equipment for my guitar and the sales associate helped me find me the item within a second! It was amazing to see all these customers though because I will be honest; it is little hidden inside this little corner. It is behind the Starbucks so maybe that is why? yet overall, their store return policy on items and everything seem fair and great. I would recommend my friend to take lessons or rent from here just because they have rent-to-own it system.

I love Bill's Music, tbh. The only thing I don't like about Bill's is that they close at 6. I…read moreunderstand why, but it does mean I have to hurry to get there after work. That all being said, I make sure to rush to Bill's when I need stuff because the alternative is going home and then going to...well, another store with an instrument in the name, and that has never been a good experience unlike Bill's. A few years ago I made an online purchase for a used pedal from Bill's. I showed up to get it and as it turns out, they had no idea where it was. They had spend an hour looking for it after I purchased it, and then they spend another 20 minutes looking for it after I arrived. To make it up to me they offered me a brand new version of the pedal at the mid point of the difference between the used one and the new one. I took that offer because it was a great deal. Since then I have bought 3 more pedals from them over the years, a microphone, and a whole lot of accessories. If I want to purchase another guitar at any point, I will definitely hit them up if possible.

Stopped in to Bill's this morning looking for a less expensive guitar to set up for slide-only…read morework. I didn't find anything to surpass the Firefly product in bang-for-buck. While there, I recalled I needed a male to male 1/4 inch adapter. I found one and was looking for other similar items for a project I'm working on. Before I got much further, a young man approached me and suggested in was time to check out and he would "escort" me to the cashier. The clear implication was that I was attempting to steal this little item. This young man clearly needs more education in reading people. I was pretty insulted and I will never have a need to return to Bills Music in Catonsville Md. There are numerous other places to purchase their product line without the rude, passive-aggressive treatment.

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

The best service I have ever received with tuning my piano player. He tuned my piano exponentially…read morebetter than anyone else. I would highly recommend him because he is responsive, dedicated and definitely and experienced in his field.

BEWARE! This is a…read morelong story, but I feel like it's important for prospective future customers. The short version: Nick is shady, he keeps you running around in circles putting off delivery, delivers the wrong piano, and then avoids paying you the money you are owed if you sell on consignment with him! The details: I purchased my beautiful satin black Baldwin model M from Nick back in I think 2015 or 2016, the purchase was smooth, and I appreciated the quick delivery and the tuning that came with it. If I were only reviewing on this, I'd have given a much higher rating. Fast forward to 2022: I approached Pianoman because I was in a situation where I could no longer keep my piano, we agreed that he would take my piano and place it on consignment, and I would receive $5,000 within 10 days of its sale. This sounded fine to me but then started the problems! This agreement was made on 5/27/2022, Nick knew I was on a time crunch since I was doing this because I was moving....8 emails (with few responses from Nick), and nearly 4 months later on July 9th, 2022 they FINALLY came to get my piano for consignment. I check in via email regularly (once every month or so) to see if the piano has sold yet, every time the response is the same, something along the lines of "not yet, we will let you know when it does" Getting my piano back: after about 6-7 months of no sale, I was in a position to take my piano back again, I message Nick again on 3/17/23 to confirm that it still hasn't sold and to arrange delivery, and he agreed to send it back. 2 1/2 months and 52 emails back and forth (where he kept promising delivery and then pushing me back week by week) later they finally call to tell me my piano will be delivered that same day (4/24/23). Great! The truck arrives, they uncover the piano... It isn't my piano!!! They send me a gloss black Baldwin Model R, mine was a satin black Baldwin Model M. I refuse delivery and instantly messaged Nick. He tells me they need to work out what happened since they are in the process of moving stores (no excuse for delivering the wrong piano) The excuse: A week or so passes and he finally tells me that the mix-up was because he had SOLD MY PIANO MONTHS AGO! And somehow "didn't realize it" (really? I doubt that). Now he tries pushing off paying me: He then tells me he will send me the $5,000 he owes me the next week or I could take that same value off the sale price of a new piano. I agree to the $5,000 (though the agreement was for the $5,000 to be sent to me within 10 days of sale, which clearly didn't happen since the piano was sold months prior without my knowledge... I should have demanded interest in addition to the $5,000 for holding my money for so long). He promises I will receive my payment by 5/2/23...Well, surprise surprise, the day he promises to send the money comes and goes and I still don't have the 5 grand. I email to see what was up and he tries to push it back another few days because "he is moving the store and his computer is down"... Not my problem, he knew when the money was expected (after all, it was the date HE promised) and this has now been a 9-month goose chase with him. Finally, on 5/5/23 he sends the money he owed me, but he waited until so late in the day to work out the transaction and banking that it nearly was pushed back again.

I wasn't going to write a review - since I just was browsing through here, but the staff was really…read morenice. I was clear up front - I'm just curious about the price of a piano, deliver, maintenance to see if one would be in my future or not. The woman working seemed happy to talk about different types of pianos, opening up a few to show off a couple that had beautiful inside. She explained the purchasing options and was happy to let me play a few chords on each one to get a feel for the sound differences. I love music stores that let your browse a bit. The Piano Man carries well refurbished used pianos for the most part. They will deliver, move, tune and repair pianos. Most come with a warranty of at least 5 years, some more. Depending on your credit, you can pay in installments, which I suppose if you're a professional pianist having one now instead of saving up might make sense - I didn't ask about terms for this. You can also put a down payment to hold a piano, like any used instrument store, but this is you paying to hold the instrument. If you decide you don't want the piano, that deposit is forfeit. So don't put one down until you're positive you will buy the piano.