Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

I've had the opportunity and pleasure to work with James and his team on a few different occasions…read morethis years and I can honestly say I have thoroughly enjoyed working with them. The PDX Home Loan team are not just great loan officers, they are great human beings. They are personable, hard working, communicative, proactive and make the loan process, which can sometimes be frustrating, transparent and enjoyable. I refer all my new clients to James and his team and will continue doing so for many years to come. I truly care about my clients and it feels great to know they are in the best of hands with the PDX Home Loan Team.

Man, what can I even say about James Adair? If you are reading this review wondering whether or not…read moreyou should work with him, YOU SHOULD. HE IS AWESOME. I was an incredibly anxious, first-time homebuyer in 2014. I was terrified of the financing falling through because of a tight timeline. My husband and I were attempting to bump a contingent offer and everything was on the line. We were out of a month-to-month apartment, and if things fell through with our financing, we'd lose our dream home AND have nowhere to live. I was quitting the worst job of my life to start a new one, and was working a lot of hours. Long story short: James' team made the entire process easy and seamless. Working with someone local was paramount. When I made a few mistakes with documentation and paperwork, I was able to just drive it over to their office to make it right in less than 24 hours. They even stayed after hours to make sure I could drop things off. They were comforting and reassuring and really listened to me, and most importantly, they got the job done. Now, fast forward 6 years later. I'm very thankful for the equity I've built in my house and the updates James still sends me about it! I find his emails legitimately helpful and they keep me motivating to look at the big picture of my finances. I can call him to ask his advice about financial instruments and how different choices might impact my property value upon eventual sale. He still listens sincerely without rushing, even when there's no immediate profit in it for him. James is in this business of the long game. He will help you buy this house and, if he can, your next house and the one after that. He's a relationship lender in the truest possible sense and I would send any close friend or immediate family member to him without hesitation.

Tyler was diligent, resourceful, kept us well informed and was able to quickly answer all our…read morequestions.

If I could give Christian and his team 10 out of 5 stars, I would! As a first time home buyer, I…read morehad a lot of questions (some of them more than once) but he was always so kind and happy to walk me through everything. He made an overwhelming process seem easy and manageable. What really impressed me the most was how proactive he was in always having my best interest in mind. He genuinely took the time to find the best options and lowest rates. I am so grateful for all of the hard work and support. Christian truly made what felt impossible possible, with the smoothest home buying experience I could have imagined. I can't recommend him enough!!

David does a amazing job counseling his borrowers through the whole process…read more He has closed many loans with me over the years and I find him to give great attention to detail and he is great with his communication. If you are looking for someone to help you buy a home or looking to refinance I highly recommend David Steinbrugge.

David Steinbrugge is a one-of-a-kind professional, with decades of experience in mortgage lending…read more Having worked with him, as an appraiser, since the 1990's, I know he honestly delivers his financial products with the utmost fiduciary care, and personal service.

Steph Noble is a true professional at mortgages! My wife and I were first time homebuyers and we…read morealways felt like we were in very capable hands. Steph started conversations with us by asking how much we'd like to pay a month, instead of telling us how much we could afford. On each property we were considering, Steph made sure we were confident in each of our offers by sharing with us complete breakdowns of how property taxes, insurance, down payment sizes, and total loan amounts, influence our monthly payments. I felt that Steph's team sometimes did wonders to make our offers as affordable yet competitive as possible. We got a great mortgage rate, during a period where mortgage rates are quite high. For very competitive houses, we even qualified for some appraisal gap coverage assistance. I'd highly recommend Steph's team at Cross Country Mortgage (Tina and Heidi) if you are looking to finance the purchase of your home.

Steph was so helpful and guided me through setting up my first mortgage. I appreciate how…read morethoughtful she and her company are about the process and their communication. Steph is quick to answer any questions and I greatly appreciate the updates I get from her each month on my home's value. I look forward to continuing to work with Steph and CCM!

I highly recommend Kerry Greenwald and his team at Creekside Mortgage if you are considering buying…read morea home or refinancing your current home. Absolutely professional and kind, consistently transparent and collaborative. When I refinance my home, I will without a doubt be reaching out to Kerry and Nicolle at Creekside!

Creekside was the best I could've asked for! We worked primarily with Sami and she was the nicest…read moreperson and cared deeply about making the whole home buying process as easy as possible. I would recommend Creekside to anyone buying a house!

Chris is simply the best! He helped us tremendously through our home buying process. He was very…read morecommunicative and responsive to all of our emails, texts, and phone calls. And he was always happy to answer any questions thoughtfully and thoroughly and to share trustworthy advice when necessary. Most of all, he is so friendly, trustworthy and kind. Their team use a portal that makes it easy to submit documentation and track our status. From the pre-approval to the closing, he made sure the process was timely and smooth. Highly recommend!

The next time I refinance or buy a new home, I will certainly be using NW Capital Mortgage. I have…read moreworked with Chris and his team two other times prior and every experience has been exactly what I would expect from a mortgage company. He is very transparent with all the lending options and explained all the details, the pros and cons, without me having to pull it out of him. Chris worked very hard for me and was easy to contact every time. You will be happy with how smooth the process can go with this team!

Whitney and her team were very responsive, telling us what they needed and answering all of our…read morequestions. The only thing I can complain about was that we were not sent the mortgage documents prior to the signing. We felt rushed during the appointment as there wasn't time to read through everything.

Whitney did an absolutely fantastic job helping us out with our mortgage. We are first-time…read morehomeowners, so we the whole process was completely new to us. Whitney was very thorough and never missed a beat, giving us daily updates and information. She was also always prompt with responding which goes a very long way in my book! Thank you so much for your great help Whitney! We love our new home, and couldn't have done it without you!

Yumi helped me buy my first home, and I couldn't have been happier to have her help and support…read morethrough this process! I was impressed by how quick she was at responding, helping me with my (sometimes dumb) questions at all times, with no judgement. I felt safe and respected, and the buying process with her was simple and effective! I would highly recommend Yumi to ANY home buyer, whether it be your first time or not. Rest assured, she will have your best interest at heart, and will get you the best deal possible!

Yumi helped us close in 20 days! We were originally under contract with a lender who, as first time…read morehome buyers, made us feel really lost on the whole process. I reached out to Yumi who offered SO much education and understanding, on top of beating the original interest rate by a lot. She was so helpful every step of the way, and was always open to our millions of (probably very dumb) questions. We're home owners because of her diligence!