I've been to this location many times but only the ATM outside. Today I went inside. Such a nice…read morelook and the Christmas Tree all decorated was awesome. I had a problem with a new card. Password not sent. So, I had to actually come inside the bank. Like, park my vehicle and walk in. lol. The bank being open Christmas Eve was great for me but they close early. Luckily as busy as they were, the lines were fast. The nice young lady from Hawaii helped me out and fixed an error on my account. Aloha.

We have been with this institution since they opened this branch in Gresham . This last year we…read morehave had nothing but problems and mainly online and phone service. The most recent issue was today. We found a bill pay account I recently set up went to the wrong payer. OnPoint is saying I have to recover my money! They sent money to someone I did not authorize and it's my problem? ‍ maybe OnPoint is now to"big" for this customer.... Update- I have tried for a week to work with OnPoint which was a waste of time . People beware of their bill pay , there are glitches and OnPoint will not take responsibility for those glitches . We now will have change direct deposits and a whole slew of financial information to switch banks

I am a long time Onpoint customer and am generally satisfied customer. However I have had…read moredifficulties only at the Happy Valley branch. Today I needed to get information to complete a retirement document for my girlfriend. I needed to verify which number on a check was the routing number and which one was the account number. The worker i approached was rude and said if I wasn't on her account she couldn't help me. Excuse me this is general information. She could have showed me with my account. She just decided and made no effort to understand my need. I went a head and googled it. Easy Peasy. I am use to getting help from Sandy or Milwaukie. Understand I needed general information. I already had a check and was holding onto a number of documents. I was clearly upset. If an employee has made somebody frustrated they could check with another employee or figure out a work around. I won't go back into Happy Valley branch of Onpoint. Two other experiences with rude staff.

I am extremely disappointed with their service. I've been a loyal customer for years, holding three…read morecar loans, a mortgage, and severale savings accounts with them. Recently, after paying off my car loan, was told by the rep on phone they have mailed my tittle. I reached out multiple times and even visited the Happy Valley branch, where I was assured the title was mailed on July 30, 2024. It has been over five weeks, and I still have not received it. It's frustrating that while they charge interest promptly, they fail to deliver on their promises. Sending such an important document like a car title through an unsecured mail method is unacceptable. How much did it cost to mail it? A mere 50 cents for a stamp? It feels like once we pay off the loan, they no longer care about our paperwork. Given that I still have a mortgage with their bank, I am very concerned about how they handle the title for my house when the time comes. Well... i never received my car tittle. Then I've been told I have to visit the bank again to get a lien waiver and then go to the DMV, at my own expense, to retrieve a title that was lost due to their carelessness. Updated, it costs $99 to get a new tittle. I submitted a message asked for solution, no such an apology, the rep said lien waiver is same as tittle. Do you see people drive with lien waiver, do you pay for my time do go get a new tittle, do u pay me fee. They to.d me they have two options mail or client can pick up tittle at branch. Why didn't your people freaking tell me that options when we paid off? The rep asked me what they could do for me? You could do a damn thing... such a terrible service. Its their horrible process.

Everytime I've been in here they are short staffed and the few people that assist people with…read moreopening accounts do not seem to want to pull people from the line. Also just a little reminder to the bank to perhaps switch up their Playlist a bit.Fustrating when EVERY time I have gone in I am forced to listening to back to back Spanish music.Confused and very narrow minded on their end for assuming every person who comes In here will understand what's playing.Please remember to CATER to all your clients not just one lanuage.

My wife and I would like to give a big thank you to Ethan Riley-Reigle, at Troutdale Cherry Park…read morelocation for his attention to detail and his patience with dealing with our situation..He wanted to make sure he had everything correct and that we were content with the situation. Businesses need more Ethan's in this world.

Great ATM location. They have them located on both sides of the building with plenty of parking in…read morethe lot.

From the owner: At OnPoint, our purpose is to build strong communities by supporting financial growth and…read morewell-being, one person at a time. OnPoint provides financial services and education to help improve the lives of our members and the communities we serve--including Portland, Vancouver, Salem, Eugene and Bend. Since being founded as Portland Teachers Credit Union in 1932 by 16 educators, we've grown to be the largest community-owned financial institution in Oregon. With over 90 years of banking know-how and the strength of more than 500,000+ members behind us, OnPoint is committed to helping you live your best life. Federally insured by NCUA. Equal Housing Opportunity.

Francesca was truly accommodating and kind, gave me all of my options and she had all the info…read morememorized without having to look it up. I felt that in my visit she took the time to take care of everything that I needed and nothing I didn't. Thank you for the help with my new account today and working with such professionalism during this time.

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

Been with OnPoint for nearly 15 years and never once had an issue. Someone skimmed my debit card…read moreinformation and drained my account, it was difficult to get OnPoint to review the fraud case in any detail. Their initial review was very basic and they denied me without gathering any information. I had to follow up with OnPoint numerous times for them to re-review the case, all the while they just tell me to keep waiting. I had to send them notes to check cameras at ATMs and provide them documentation they should have gathered if there was any research done. Didn't seem to have interest in making a difficult time any easier. Be weary of their fraud department and don't take their word for anything, do your research if you have been defrauded as the internet provides much more info then OnPoint's fraud dept.

Walked in to on point like I always do but today I was greeted by arguably the most beautiful girl…read moreI've ever met. She was kind and helped me with everything I needed! Keep up the good work Darya:)

So it's been a week after messaging my info to them and they STILL have not returned a call or…read moreemail. The whole " DM us" thing is BS. Responder says for me to "DM" them. Where? Here? There's no way to message you on here. More than likely a bot response and if it's a real person responding STILL a bot response. Absolutely one of the biggest garbage things I've had done. I've been with you for 7 years. And today without warning you terminate my account because I'm poor and had "too many" over drafts even though they were from a gym at the worsed time of month to be billed. And even though I not only paid my bill but the over draft fee. And you didn't even warn me. Then y'all said you were putting into a system that I was a risk and making it hard for me to join another bank or credit union. Talking to others reaffirmed what I've felt for at least a year that you all were turning into a bank underhandedly. With bank like policies etc. you're terrible and I hope others close their accounts. I'm going on every social media and give you a review. Absolutely F off. Zero stars

Worst OnPoint ever... go to a main branch. they move like snails and have the attitudes of…read moretoddlers, asked a simple question over the phone because they failed to update me multiple times or return my phone calls and then one of the lady's snapped at me... save yourself the headache. Drive up to the Hawthorne location they are more than happy to help you out!

They could have taken less than a YEAR to remove the $32,000 hack on a new credit card thru them,…read morethat happened before it even came in the mail!!! Long story short, it was an ordeal of LYING, laziness, and finally sending me to collections. This began in 12/24. I was there today, AGAIN trying to get some cubicle idiot to remove the ding on my credit. When I had inquired before, he said to call the major credit card companies. Try it. Try to see who has entered a complaint against you.

The Onpoint ONLINE Banking is the MOST frustrating banking experience ever!!!!! For starters…read moretheir pops up come up continuously even when you click do not show anymore! It's impossible to find where to change estatements to be online vs mailed and then to even see them online. When you invite your bookkeeper as a user to view what they need to see it never stays connected to quickbooks! Onpoint has great customer service when you go in and I love what they offer, like car loans and home loans...... but their online banking SUCKS! Needs major improvement!!!

Always been happy with people at this branch, and one of the best credit unions in the area. If you…read morelook at the total picture in terms of fees and return and service provided vs costs, they can't be beat. But today the security person was above and beyond. Saw me coming with my crutches and got the door for me, made sure I had a place to sit, and checked me in for account help. In person interactions have become so much harder and more complicated in the time of covid, having someone who was so aware and helpful saves me risk and pain. So uncommon these days and gratefully appreciated.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.