I've been to this location many times but only the ATM outside. Today I went inside. Such a nice…read morelook and the Christmas Tree all decorated was awesome. I had a problem with a new card. Password not sent. So, I had to actually come inside the bank. Like, park my vehicle and walk in. lol. The bank being open Christmas Eve was great for me but they close early. Luckily as busy as they were, the lines were fast. The nice young lady from Hawaii helped me out and fixed an error on my account. Aloha.

We have been with this institution since they opened this branch in Gresham . This last year we…read morehave had nothing but problems and mainly online and phone service. The most recent issue was today. We found a bill pay account I recently set up went to the wrong payer. OnPoint is saying I have to recover my money! They sent money to someone I did not authorize and it's my problem? ‍ maybe OnPoint is now to"big" for this customer.... Update- I have tried for a week to work with OnPoint which was a waste of time . People beware of their bill pay , there are glitches and OnPoint will not take responsibility for those glitches . We now will have change direct deposits and a whole slew of financial information to switch banks

Wonderful customer service! I have dealt with most all banks and this is the best. Scott helped me…read morerefinance and was so knowledgeable and helpful. The ladies at the window are always so kind. Then you got Coleman who help me with my investments and personal finances. It's been so refreshing to see customer service skills flourish in one company. Even the other branches I have visited have been wonderful.

83 year old retire teacher was defrauded of $18,000 online because of On Point's lax security…read moreprocedures. We had to discover it by ourselves, and we never notified that there was a problem. The hacker was able to change the security phone numbers

christy at the troutdale cherry park branch deserves a raise !!!! i've never seen such good…read morecustomer service skills, my whole life !!!!

Everytime I've been in here they are short staffed and the few people that assist people with…read moreopening accounts do not seem to want to pull people from the line. Also just a little reminder to the bank to perhaps switch up their Playlist a bit.Fustrating when EVERY time I have gone in I am forced to listening to back to back Spanish music.Confused and very narrow minded on their end for assuming every person who comes In here will understand what's playing.Please remember to CATER to all your clients not just one lanuage.

Great ATM location. They have them located on both sides of the building with plenty of parking in…read morethe lot.

From the owner: At OnPoint, our purpose is to build strong communities by supporting financial growth and…read morewell-being, one person at a time. OnPoint provides financial services and education to help improve the lives of our members and the communities we serve--including Portland, Vancouver, Salem, Eugene and Bend. Since being founded as Portland Teachers Credit Union in 1932 by 16 educators, we've grown to be the largest community-owned financial institution in Oregon. With over 90 years of banking know-how and the strength of more than 500,000+ members behind us, OnPoint is committed to helping you live your best life. Federally insured by NCUA. Equal Housing Opportunity.

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

My go to branch for friendliest and helpful staff and walking distance from my place…read more They are my second credit union beside OCCU. I'm considering closing my OCCU and making OnPoint my main banking. I got a very good refinancing rate with them after purchasing my car for a year from dealer financing. I also have a credit card with them.

Been with OnPoint for nearly 15 years and never once had an issue. Someone skimmed my debit card…read moreinformation and drained my account, it was difficult to get OnPoint to review the fraud case in any detail. Their initial review was very basic and they denied me without gathering any information. I had to follow up with OnPoint numerous times for them to re-review the case, all the while they just tell me to keep waiting. I had to send them notes to check cameras at ATMs and provide them documentation they should have gathered if there was any research done. Didn't seem to have interest in making a difficult time any easier. Be weary of their fraud department and don't take their word for anything, do your research if you have been defrauded as the internet provides much more info then OnPoint's fraud dept.

So it's been a week after messaging my info to them and they STILL have not returned a call or…read moreemail. The whole " DM us" thing is BS. Responder says for me to "DM" them. Where? Here? There's no way to message you on here. More than likely a bot response and if it's a real person responding STILL a bot response. Absolutely one of the biggest garbage things I've had done. I've been with you for 7 years. And today without warning you terminate my account because I'm poor and had "too many" over drafts even though they were from a gym at the worsed time of month to be billed. And even though I not only paid my bill but the over draft fee. And you didn't even warn me. Then y'all said you were putting into a system that I was a risk and making it hard for me to join another bank or credit union. Talking to others reaffirmed what I've felt for at least a year that you all were turning into a bank underhandedly. With bank like policies etc. you're terrible and I hope others close their accounts. I'm going on every social media and give you a review. Absolutely F off. Zero stars

Worst OnPoint ever... go to a main branch. they move like snails and have the attitudes of…read moretoddlers, asked a simple question over the phone because they failed to update me multiple times or return my phone calls and then one of the lady's snapped at me... save yourself the headache. Drive up to the Hawthorne location they are more than happy to help you out!

They could have taken less than a YEAR to remove the $32,000 hack on a new credit card thru them,…read morethat happened before it even came in the mail!!! Long story short, it was an ordeal of LYING, laziness, and finally sending me to collections. This began in 12/24. I was there today, AGAIN trying to get some cubicle idiot to remove the ding on my credit. When I had inquired before, he said to call the major credit card companies. Try it. Try to see who has entered a complaint against you.

The Onpoint ONLINE Banking is the MOST frustrating banking experience ever!!!!! For starters…read moretheir pops up come up continuously even when you click do not show anymore! It's impossible to find where to change estatements to be online vs mailed and then to even see them online. When you invite your bookkeeper as a user to view what they need to see it never stays connected to quickbooks! Onpoint has great customer service when you go in and I love what they offer, like car loans and home loans...... but their online banking SUCKS! Needs major improvement!!!

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

Great service Got my auto loans from them 3 times and the…read morerate is great, they have many branches in town

I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.