I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

I had the worst hair cut and hi-lite ever! I had Mary, so unprofessional. She hi- lites hair about…read morehalf and inch from the scalp ( to get you back earlier) and hasn't a clue how to layer hair. She blabs so much I think she forgets what she's cut and hasn't cut. I would never recommend Mary. I went else where to have them cut my hair properly, and they thought she actually forgot to cut the lower half of my hair!

I don't usually leave reviews, but after what I went through at JCPenney, I seriously had to say…read moresomething. This was hands down one of the worst shopping experiences I've ever had. What used to be a decent store has now turned into an unprofessional, poorly managed mess. Let me start with the customer service -- or lack of it. I walked in to return a shirt (tags on, never worn, with the receipt), and the staff acted like I was asking for a kidney. No greeting, no offer to help -- just a bunch of employees standing around talking to each other, looking annoyed that a customer dared to interrupt them. When I finally got someone's attention, she looked at the shirt for two seconds and flat-out said, "We're not taking this back." No reason, no explanation, just a rude tone and attitude. I asked why, and she just shrugged and mumbled something about "policy," then walked away in the middle of me talking. Walked away. I couldn't believe it. Then another guy came over, and instead of helping, he treated me like I was being dramatic for just asking for a reason. Super rude, totally unprofessional, and had a tone like he couldn't care less. I asked to speak to a manager, and of course -- surprise -- "She's not available." I waited 30 minutes, and guess what? Still "not available." They either lied or just didn't care. The store itself was a wreck. Clothes everywhere, nothing organized, fitting rooms piled with random stuff -- it looked like no one there actually worked. The employees were just wandering around or hanging out like it was their living room. Honestly, I walked in expecting a normal shopping trip and left completely disgusted. It's not just that they wouldn't return the shirt -- it's how I was treated like trash for even asking. The people working there couldn't be bothered to even pretend to care. JCPenney used to be reliable, but after this, I'm done. Forever. I don't care how big the sale is -- I'd rather pay full price somewhere else and be treated like a human being. You'll get better service at literally any other store. Hell, I've had more respectful interactions at the DMV. Bottom line: Don't waste your time. JCPenney is a disaster.

The staff were incredible. Seriously, seriously incredible.! everyone was extremely friendly. It…read morewas almost like you entered a different world cause once everyone was so nice. And whenever you needed somebody to find something or to look for a different size, there was always somebody nearby who was happy to help you. I found some great deals on some very durable clothing in my case. It was cargo shorts and cargo pants. I just really think that the staff were incredible and I wanna go back. If you haven't been to Mount Horeb the City of trolls it's worth a visit and while you're there, stop at the welcome center to get a map of where the trolls are and you can also pick up a coupon for Duluth Trading. I did and I got a nice deal. One of my items was clearance priced and then I got 20% off the entire purchase, which was a sweet deal. I have purchased from Duluth Trading many times but i have to say the Mt Horeb store was huge, had an awesome selection and the STAFF WERE AWESOME! Note to Duluth HR: Great job - Keep hiring amazing staff! The clothes are durable, well made, using quality materials - designed for people that work hard and do hard jobs. These aren't suit and tie clothes. And their shirts are extra long do you don't show your ass when you bend over!

First and foremost, I love their work pants, flannel shirts, and shorts. Comfortable and durable…read more Well made. If you're patient, you can get some good deals when they have a sale. Their employees are very helpful.

Nothing really special about this particular American Eagle location. The staff and racks are the…read moresame as pretty much every other store in this chain across the country. The most frustrating thing was the Clearance Jeans wall, which advertised pants for $19.99. That's a great price for AE jeans, but when they aren't arranged in any particular order, it makes it very difficult to find a pair that will work for you. I'm not sure why they do this, as I ended up giving up after several minutes of searching; I would have bought two or three pairs if they happened to have the fit, size, and color that I liked. I did end up getting some clearance socks, so it wasn't a total waste of my time and the cashier was friendly and efficient.

American Eagle has classically stylish, affordable clothing...the only problem is that the rest of…read morecampus seems to think so to. I gave up buying anything with the logo too prominent, because invariably I will run into three other people wearing the same thing in a given day. Still, their red-lined merch is great and they always have the small sizes of shoes on clearance which I love. The staff is also much friendlier than their snotty neighbor, Abercrombie.

In college (many moons ago), I remembered coming here and thinking how hip and cool everything was…read more Now, returning with my 14 year old daughter, I realize that they do a great job just recycling trends from 20 years ago and marketing the hell out of it. I had to chuckle to myself when I came across Champion sweatshirts, Fila bucket hats and Converse sneakers in the store. With that said, the store staff is helpful, the racks are well organized, and my daughter can feel that she is trendy even though she doesn't know that I was rocking the same Champion sweatshirt in a basement party on Langdon in '93.

A clothing, home, and gifty goods store geared towards trendy, younger-aged college students. My…read moreinterest in their inventory really waxes and wanes from year to year, with the last 2-3 years being low-lights. Perhaps I'm getting too far away from their target market age. Perhaps I haven't appreciated trying to make fashions that were once part of my life...ironic? Regardless, it's always a trip to make my way shopping down State Street and end with Urban. Totally worth an annual visit no matter if you make a purchase or not. Books and gifts can at least make you laugh or think of someone for the holidays. If you shop around the joint, you can find good deals, but I'm not sure how long the clothes will last. Urban sure does bring it at Maxwell Street Days. In years past, I've gotten awesome little tops, basics, winter gear, gag gifts, cheap shoes. There are usually many staff folding clothes (I seem to love that) and available to check out customers.

We went into their home section and found a little black meditating elephant. The trunk was broken…read moreand one of the tusks was also broken. It was about 6" tall, but we thought it was still cute. Since it had no tag we brought it to the front to see what they could do with the price. For is $12 broken knickknack they only wanted to give $2 off. When I offered $5 it was a no. They would rather throw something away. It got thrown in a bin damaging it further and we left. Their attitude is why we don't shop there often

Let me just say.. I've spent 20 years in customer service…read more The only reason this place didn't get one star is because the selection is awesome. The clothing section is well organized, however the home section, is absolutely out of control. I felt like I was in wonderland and didn't drink the correct potion. Clocks hanging from the rafters, everything just thrown around, no reason for anything to be anywhere. The adorable older woman at dressing was sweet and the floor staff seemed happy. Until I got to checkout. The cashier didn't say hello even when I said hello.. Didnt tell me my total.. Didnt say thank you or goodbye even when I said it to her. Essentially I checked myself out. She was too busy talking to her co worker who was also ignoring her customer. Sucks to give a lower star rating but these two ruined it for everyone else.

Dar is absolutely adorable and great to work with! Her knowledge and professionalism are beyond…read morereproach! You want to consult with her! HIGHLY recommend!!!

Dar is great and accommodating. She helped get my suit ready in time for an upcoming event. The…read moresuit looks and feels awesome. This is my first fitted suit and it won't be my last.

I found a pair of shoes I like on the DSW website. They advertise 20% off if I sign up for the VIP…read moreAccount. I did that and went to check out and no discount. I called, sat on hold, then had someone call me back. She said she can apply the discount and then wanted my credit card number. I told her that I wanted to use the PayPal option to check out and she told me that I don't get the discount. I ask why not? She said the item I want is excluded. Really?? They advertise 20% for new sign ups and nothing says that anything in particular is excluded. I told her that she must be able to give me coupon code to use to get the discount and she said no. So then I asked her to delete my account and that I did not wany any SPAM from them No emails, texts, or calls. She said she handled that by deleted my account. Guess what I still get??? Is this how DSW attracts buyers? False advertisement and once they have your email or phone, they spam you forever? I will NEVER shop with DSW.

I was treated as crap when I called. I have been a customer for a long time and had fun spending…read moremoney in the store and on- line. I have a event tomorrow and was trying to inquire about a different size of the same shoe availability as I was going to do an in-store return. The clerk was rude and would not let me finish my sentence to what exactly I was inquiring about. I KNOW THE RETURN POLICY BUT THE WEBSITE WOULD NOT LET ME DO AS IT ASKED. I am an older lady and I love shoes! I will not be coming back to you anymore. Fix your customer service please!!!