I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

Ordered my first dress from a different Von Maur but it was never delivered due to an error putting…read morein my address. I was then sent a new dress from this location. It delivered a day before my event and it ended up being the wrong color, despite the worker confirming the color with me before. I didn't have time to get a new dress, so I had to wear a color that did not match with my boyfriend's tux. I called to complain about my issues and they refused to give me any kind of compensation or offer a partial refund for all the issues on their end unless I came to Madison to return the dress, when I live in Milwaukee. Very disappointed in my Von Maur experience. Update 7/21: Von Maur offered to send me a new dress at no extra cost in the correct color! I appreciate customer service taking the time to fix the issue.

I stumbled upon this little boutique when I was having lunch nearby and immediately fell in love! I…read morekeep coming back for unique pieces to add to my wardrobe season after season. I wish I could live in their jeans!! The owners are a mother/daughter duo and always have the best advise on how to style something.

This little store is fantastic! I really feel like Madison lacks good shopping and fashion, but…read morethis store is such a gem. We need more of them! It's very cozy, and the staff is attentive and helpful. The styles are fashionable, but not too trendy, which is great to keep wearing for a few years. That's important because the price tag on some of the items are a little high. Honestly, the price is the only thing that is keeping me from giving it 5 stars. Some of the leggings were over $60, and some tops were well over $80. The return policy is a little strict too (they don't offer refunds, just store credit). But, the clothes are cute and we so desperately need that here!

I had the worst hair cut and hi-lite ever! I had Mary, so unprofessional. She hi- lites hair about…read morehalf and inch from the scalp ( to get you back earlier) and hasn't a clue how to layer hair. She blabs so much I think she forgets what she's cut and hasn't cut. I would never recommend Mary. I went else where to have them cut my hair properly, and they thought she actually forgot to cut the lower half of my hair!

I don't usually leave reviews, but after what I went through at JCPenney, I seriously had to say…read moresomething. This was hands down one of the worst shopping experiences I've ever had. What used to be a decent store has now turned into an unprofessional, poorly managed mess. Let me start with the customer service -- or lack of it. I walked in to return a shirt (tags on, never worn, with the receipt), and the staff acted like I was asking for a kidney. No greeting, no offer to help -- just a bunch of employees standing around talking to each other, looking annoyed that a customer dared to interrupt them. When I finally got someone's attention, she looked at the shirt for two seconds and flat-out said, "We're not taking this back." No reason, no explanation, just a rude tone and attitude. I asked why, and she just shrugged and mumbled something about "policy," then walked away in the middle of me talking. Walked away. I couldn't believe it. Then another guy came over, and instead of helping, he treated me like I was being dramatic for just asking for a reason. Super rude, totally unprofessional, and had a tone like he couldn't care less. I asked to speak to a manager, and of course -- surprise -- "She's not available." I waited 30 minutes, and guess what? Still "not available." They either lied or just didn't care. The store itself was a wreck. Clothes everywhere, nothing organized, fitting rooms piled with random stuff -- it looked like no one there actually worked. The employees were just wandering around or hanging out like it was their living room. Honestly, I walked in expecting a normal shopping trip and left completely disgusted. It's not just that they wouldn't return the shirt -- it's how I was treated like trash for even asking. The people working there couldn't be bothered to even pretend to care. JCPenney used to be reliable, but after this, I'm done. Forever. I don't care how big the sale is -- I'd rather pay full price somewhere else and be treated like a human being. You'll get better service at literally any other store. Hell, I've had more respectful interactions at the DMV. Bottom line: Don't waste your time. JCPenney is a disaster.

Best service, wonderful associates! The store is always clean and inviting. I love that they are…read morealways looking to do events to involve the community.

Helpful employees & great selection! Their community involvement is a major plus!! Always a great…read moreexperience.

I'm a fan of this brand. Great quality. This newer location a few stores down is much bigger and…read moremore open than the prior location. Everything is well spaced out, well stocked, more dressing rooms, etc. The staff is very friendly. It is definitely busy on the weekends. Overall a good experience.

The customer service here is disappointing. I tried to return an online order and followed the…read morereturn instructions which did not include providing the original form of payment, so they refused to return my online order and I had to spend 1/2 hour on the phone with customer service to change the return through USPS.

Glad to find what I was looking for in the clothes section! Didn't wait long and the team seems to…read morehave a decent system to call for backup. Small selection of shoes, candles, and snacks for a Ross location. Didn't have any chairs or furniture either. There's a whole aisle for pillows, so this might be a great place to go during campus move-in. Fragrnaces are locked up, but there are several shelves to look through. Be careful of the potholes throughout the parking lot.

Don't shop here unless you have at least 30 mins to waste checking out. Went in a few days ago to…read morereturn 2 shirts which I waited 25 mins in line to buy the week before. One cashier with manager welcoming people into the store but never offering to help check people out. Took another 25 mins to return.

I love zumiez and I always have but today I had a really nice encounter with an employee- I had sat…read moredown on the couch for a moment after receiving a hard text message and the employee working noticed I had started to cry and offered me tissues. He was very kind and I really appreciated the gesture. This place is comforting, the items are amazing and the community of people who work here are the kindest souls I've encountered in public. To the man working on 11/16/24 around late 5pm; you are very considerate.

Holy flashbacks, Batman! Since I had never been in Zumiez I wandered in and was instantly…read moretransported back to being 14. Fourteen-year-old me would have loved this store. Being aimed at skater kids there are a ton of hoodies and shoes with some other clothes and accessories filling out the store. Back in my day, we had PacSun - Zumiez is set up almost identically with bright walls and weirdly dark lighting. Despite my rapidly advancing age I found there were some really great shoes that I'll keep in mind as a gift for my boyfriend (upstyled high-tops) and a couple of sweatshirts that I would still wear now (I'm still thinking about you, charcoal gray & maroon combo!). I still look like a teenager half the time, does that mean it's okay for me to dress like one?