Ordered my first dress from a different Von Maur but it was never delivered due to an error putting…read morein my address. I was then sent a new dress from this location. It delivered a day before my event and it ended up being the wrong color, despite the worker confirming the color with me before. I didn't have time to get a new dress, so I had to wear a color that did not match with my boyfriend's tux. I called to complain about my issues and they refused to give me any kind of compensation or offer a partial refund for all the issues on their end unless I came to Madison to return the dress, when I live in Milwaukee. Very disappointed in my Von Maur experience. Update 7/21: Von Maur offered to send me a new dress at no extra cost in the correct color! I appreciate customer service taking the time to fix the issue.

Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

It's a good store with the potential for some really good finds, but they do make you feel a bit…read morelike you're a criminal in there. I went to the dressing room and the attendant asking me how many items I had, I told them, and they stopped and made me let them count and leave the pack of socks I was carrying on the counter. Someone else took the socks while I was in the room. Next, I wanted some cologne. Took awhile to find someone to open the lock box where they keep it, and they looked at me like I wasn't making sense when I asked for cologne. When I tried to carry it up to go check out, they snatched it out of my hand and carried it straight to the register. Just a bit odd to treat paying customers like they're expecting you to rob them. It will probably make me stick to ordering from the online store in the future.

I've stopped in to Chauette many times and have been able to find several small, unique gifts. One…read moreside of the store is a women's clothing boutique, and the other is Chauette "Home" where you'll find a little bit of everything... decor, kitchen, bath, dish ware, baby clothes, greeting cards, games, etc. I love coming in every few months to see the new items they have. It is on the pricier side, but the clothing in particular is quality-made. Pop in and check it out! You will most likely find something you like!

This used to be my favorite shop in the Madison area. They used to carry an extensive selection of…read moreunique and high-end home-wares brands (McKenzie Childs, Juliska, Lilly Pulitzer, etc.) as well as beautiful baby and children items that you don't often see outside of larger city centers. It was nice to have such a beautiful shop right here in Middleton - it was very well done. However, about a year ago, they cut their selection drastically when they downsized into a smaller space. Now you must special order if you want pieces from brands like Juliska, I don't even think they still carry the other brands. I don't recall there still being children's items. Store is small and mostly just women's clothing now. I used to visit/purchase multiple times per year; however, there isn't much reason to stop anymore.

I was shopping with my daughter today and heard an employee being treated horribly by a manager. my…read moredaughter said she walked out. management should reconsider itself at this place

I purchased pants here just days ago. The sales associate advised sizing up for these pants. I did,…read morebut unfortunately they quickly stretched and were then baggy. I attempted to exchange for a smaller size it was refused because I took the tags off and wore them. I'm not sure how I would have figured out I'd been given bad advise by the store associate without wearing them. She did not indicate they would stretch considerably when being worn. I would not recommend shopping at this store. They don't stand behind their products or their customers.

Best service, wonderful associates! The store is always clean and inviting. I love that they are…read morealways looking to do events to involve the community.

Helpful employees & great selection! Their community involvement is a major plus!! Always a great…read moreexperience.

I have happily shopped there for years and I will never be back. They had an older woman employee…read morewho decided I wasn't worth even a hello. Of course this was after she gave me a blatant look from head to toe. Clearly I wasn't gussied up to her standards. They have great pieces but I can buy them elsewhere.

Customer service? What is that? They certainly have no idea what that means here. Nobody greeted us…read moreand multiple employees walked by without even acknowledging us or anything

I have to agree with some of the other people who have had bad experiences with the sales staff. I…read morehad a horrible experience with a Manager, Patty, last night. She didn't care about my money or my feelings. She knew she made a mistake in handling a return and didn't bother to fix it and when I noticed, (thank goodness I did!) and asked to have it fixed she was extremely unpleasant and flippant about it. When you spend that kind of money on clothes, you sure don't expect to be treated worse than a low grade department store, but that's exactly the vibe you get from the staff. What are they so unhappy and unprofessional about? Talbots are you listening?

I was at Talbots in Madison, WI today. I always have shopped at the Talbots for years, both in…read moreMadison and in Rockford IL, they are both an hour's drive from me. Today I was checking out, ask if they could honor the sale starting Monday, "no way". I was told due to COVID "their inventory is not as deep so they cannot do this". I am standing there waiting to spend money at Talbots in the Madison's store, they apparently don't want it. I can tell you every single time I have been in the Rockford IL store at Cherryvale Mall they always would honor an upcoming sale. Madison's store are holding my order until Monday, a 40 mile drive for me. I told them I will order them online if they have my sizes and would let them know. So they knew I was going home to order them online. They did not offer to ship them or order them for me, etc. I can think of all sorts of customer help they could of offered. I came home without anything, put all my exact items in my shopping bag Talbot's online. Monday, yep, will hit enter. They lost a big purchase in Madison today. I would think with COVID they would want to keep their in store customers happy.

poor quality of goods. do not purchase from this store…read moreNotice the stitches and parts of inner side is already falling apart. Tried to return them and after múltiples calles they accepted the return but I have to pay for the freight to Hong Kong.

I will never use these people again. I waited two months when it daughter couldn't even wear the…read moredresses. They were so small. an extra large and a large. She couldn't even get into them. They will not give you a refund. You can keep the product order a bigger size for a cost. This is a total rip off, be very weary of this boutique.