Total Home Improvement recently remodeled a bathroom in my home. The final results were incredible…read more Sean, the Project Manager, Matt, the Designer, and Kristi, the selection specialist, guided and kept me current throughout the entire project. Their expertise and professionalism was un-parallel. Carolyn B York County, Va. 07/06/20

total never dealt with any of my remodel issues - they just a couple of brothers who started a…read morepainting business and basically self trained to be a home builder/remodeling contractor. Not sure how they manage to stay in business. I would not let them mow my yard at this point. They cannot keep reliable subcontractors or designers because they treat anyone who is not related to them as the enemy vs dealing the companies issues. It is a true shame that their work has not held up. We failed our CO originally bc they had not had the insulation installed. It is just a shit show dealing with them.

Had this company install a new back door Donald and Gary did a good job. Very nice guys worked all…read moreday to get the job done

We are repeat customers. Our requirement was to improve our staircase and upstairs hall to remove…read moreaging hazards. Bottom line: we got a fantastic project and superb delivery. Adam, Gary and Chu are exceptional employees, professional, personable and very capable. They are well supported by Tony, the task manager who solved several challenging "unexpected issues" the project. The work the delivered exceeded our every expectation! We are lining up further projects with Chad and the team. We recommend them to you as the single best firm we've employed in our home in over 20 years.

OUTSTANDING!! UB Granite is top tier! HEE BEST in Hampton Roads. We had our kitchen counter tops…read moreupdated with the most beautiful granite I've ever seen! They honor your home from initial contact. Quality is top tier, pricing most affordable in Hampton Roads, and QUICK! Never seen anything like it. Minnie, UNO, and the "QUIET ONE" are hands down the most professional business we've dealt with in along time. They truly care because they want the clients to be happy, not satisfied but truly happy and proud. Thank you so much!!!

UB Granite Countertop is truly the best in stone masonry that you can find in the Hampton Roads…read morearea. They are respectful of your home, fair in pricing, expedient with delivery and installation and in the end we have a beautiful dream kitchen. Don't be fooled by their name. They also are craftsmen at marble, quartz, etc. I am a customer who has worked directly with Uno and his team and I could not be happier with my results.

I was so excited to get my kitchen from them. However, I regret I have to write this review…read more After I paid them over 20k for my cabinets, they have forgotten me. First problem was when they had a drawer front come in damaged. NO big deal, we waited over a month for it and they said that the cabinets came with a paint touch up kit. Well finally the drawer front came in. They dropped it off and said my husband could install it. What??? I called back and said no way...they needed to come out and install and adjust many areas. Also, they damaged the sink cabinet that they needed to fix. They also damaged top of cabinet for island but we ordered panels so that covered it up. I was okay with that. However, when they sent the guys to do the drawer front they had 3 guys spend all day...I mean all day fixing and adjusting all the cabinets. They also put a piece of molding over the damage on my sink cabinet and said it was wrong color of white but when it came in they would replace. We said okay. That was in May and now in September, I have to keep calling them and all they say, is sorry it hasn't arrived yet. They also wouldn't deliver the pull handle for the drawer and said they had to order it...why didn't they order enough? This made no sense...so I sent my husband to the store and got our pull and he installed it ourselves. When I asked about my paint touch up kit...the owner said we don't get that...Now they are trying to get out of that too. I asked, how did I know about it if you didn't tell me. Finally they did give me a touch up paint kit. I love my cabinets but the company after I paid them, have been terrible. All I want now is my molding replaced with the proper color white. I have a feeling they do not like to follow up after you pay them. Beware!! Do not give them last payment if they need to fix things. I waited before writing this review, thinking they would make it right but so far no luck. They have never contacted me to keep me apprised of the order. I doubt they have anything on order. I will be talking to the better business now and they can replace the cabinet they damaged since they can't get it fixed properly. Terrible and I thought they were nice and reputable ... They should not treat a customer like this. All I want is the molding they attached to the top of my cabinet to hide their mistake (damage upon installation) to match. That's it and I will be happy.....Hope they fix this.

I think it matters who oversees the job. The job needed tweaks, but Karone JOHNSON ensured that I…read morewas completely satisfied with the work. Also, their carpenter Kevin/Keith is outstanding and when you work with to design your project, you will be very happy with the end ! They completed CUSTOM cabinets and shelving for what I'll call a pantry closet and redid my laundry room to better utilize the space. they do subcontract some of the work out so I think that work definitely needs your oversight and communication with Upgrade Remodel to make sure it meets your specifications. Overall, I am extremely satisfied with my job and would consider using them again. I do think they may be a tad bit overpriced, but I wouldn't nickle and on dime on something I would have to live with so I'm satisfied.

They never delivered on the contract as written. Each time they were at our house out of 3 times…read morethe staff were under supplied and given no time to complete the job or repairs. Way to expensive and they now will no longer warranty the job as they sold us on. The floor is falling through, the shelves are falling off the walls. The shower floor is stained with yellow glue, the side panels are scratched up, the toilet came unbolted from the pipe/floor. We will be seeing them in court this coming year once the 90 days is past and we can for the entire $30k cost of the bathroom since every panel must be removed to replace the shower pan, let alone the floor repairs. They do not have American workers, all foreign illegals it seems.

Excellent Customer Service, By Owner Toyo, From helping me and my wife pick out kitchen cabinets…read moreand granite countertops, The owner Billy came out two times to take measurements because of some changes we wanted, Customer Service Representative Linda kept us informed about the project and provided us with some extra cabinets bumper buttons, Excellent Professional installation (Cleaning cabinets and coating the granite with Love, Again Excellent Professional Customer Service.

If you want granite for a great price, installed by Professionals in a timely manner THIS IS YOUR…read morePLACE!!!! I am absolutely pleased by the job that MGL Granite has done at my house! I highly recommend them! Just to put it in perspective, I went to Home Depot and they said it'll take up to 5 WEEKS or longer (due to the holidays) to be installed. I went to MGL and they had it installed within 12days (during the holiday season)! Like I said MGL IS YOUR PLACE!!

Sunrise kitchen and bath is terrible. The owner will switch up on you. I order cabinet and he said…read morethat they were on back order few times so he convince me to get a different style which I do like them. However the measurements wasn't the same as he say they would be. I kept Ed telling him they will be off do he gave me his promise that everything would work out. They had to reroute cabinets , install board to to wall to make it work. I lost about 3 inches of my back splash. What a mess. The owner and I had some words. He is a get over and he does not keep his word. Please please do not go to him or refer anyone. I'm waiting now for his worker to correct the trim they install and the molding. He is very nasty when you try to correct him. I refuse to recommend anyone to use his service. I like my cabinet but I'm still not happy with all the changes and to lose my pretty back splash. Please to all do not do not use him. Run run run. Not even the store in Va Beach. SUNRISEKITCHEN and BATH do not.

BUYERS BEWARE. We purchased a home from the owner of the company Sunrise Kitchen and Bath, Mustafa…read moreCuce, and had to get well over 10 re-inspections because he was knowingly not at all or incorrectly performing the fixes he agreed to per our contract (ex. He agreed to have old wiring replaced, upon re-inspection we found that only the outlet plates were replaced to look new and like they had been worked on, which was not the case). He sent fake invoices for HVAC work that had never been touched. He lied about permits and bringing things to code (there was an addition built on a deck-no foundation- that he tried to get around even though it was in the contract for him to bring it to code). Windows that are meant to be vertical were put in vertically just to fit the space, covered by trim and plaster to hide this, resulting in major water leaks every time it rains. Several invoices for work in his company name were sent to us for either extremely high or low prices so I'm sure something shady was going on with his books (ex. They said the entire new roof replacement was $3000!) When we challenged him on the incorrect roof repair he got very ugly calling us racists and threatened to fight our inspector (our roof has since had 3 serious leaks in the exact spot we asked him to fix correctly). While our kitchen cabinets are beautiful, they did such a rush job that all of the screws are loose and stripped, many have already had to be replaced (we've only been here for 5 months). We were fortunate that my husband and many family members are contractors and we able to find most of these hidden cover-ups in the original inspection and we fought them to be done correctly prior to closing (since he agreed to everything we asked to be fixed on a signed contract), but after the physical threats we received because he was trying to back out of the work, we threw in the towel. We are now still find things (like the leaking windows) that were done incorrectly with shady cover-ups. We are in a position that my husband can make many of the repairs himself, but want other buyers to be aware before they find themselves in an expensive and stressful situation due to a "contractor's" negligence and desire to just make quick, easy money.

Very dishonest business. I was given a quote, brad was a no show for 4 appointments, then with…read morejust one week to when i was assured it would be done changed the bid from 2000 to 3000. Do not use!

Impressive! I'm very happy I shopped around and meet Brad,…read morefrom the very start he has been very nice to deal with. Came out and got all the measurements and gave me competitive pricing on the entire job, I didn't have to worry about anything. The entire crew was very professional and did a fantastic job. Please look at all the pictures.