If I could give 0 stars I would. I spent over $10k getting my floors done. I was first under the…read moreimpression that I would be getting the lock in vinyl plank. When the contractors arrived and began working I saw that they were using a glue down vinyl. When calling the manager to try to get clarification on the flooring I was met with a bad attitude as if I were bothering him. Nevertheless I allowed them to use the glue down because they already removed all the carpet and tile. I was sold on the fact that this flooring had a lifetime warranty for scratches and water. The flooring was supposed to be waterproof. Less than 90days after completion I had a water pipe leak in my home and the flooring started coming up. When contacting Jane to enforce the warranty I was met with nothing but excuses about why the warranty didn't apply to me and with another warranty that I never received or knew about. She also could provide any proof that I've even seen this new warranty. And told me that the warranty advertised on their site didn't apply to me. All I requested was to have a few spaces repaired, not the whole house. I even asked if they could give me a couple boxes so that my contractor could make the repairs. All I need is 4-5 boxes. Jane's response was led by having me spend more money with them. DO NOT GIVE THIS COMPANY YOUR MONEY!!!

Poor service after installing wrong floors. Never repaired or refunded. Wrong samples show.read more

Over the years I have used eastern floor covering to do all the flooring in my home to include…read morehardwood, title and carpet. They have always done a great job from the start to the end of each project. I highly recommend them they have great customer service and the installation was excellent . I think they have reasonable prices and a great reputation. Im sure any future flooring projects in my home will include the great folks at Eastern Floor Covering.

Eastern Floor Covering provided excellent service. They were extremely patient and helpful while…read morehelping me decide on carpet vs lvp, making sure I got the best value. In the end, I chose carpet. They were even kind enough to hold my order for 3-4 months in their warehouse because I wasn't ready for it to be installed. On installation day, the technicians carefully moved furniture out of rooms, installed the carpet and replaced furniture. It was all pretty seamless. I chose Eastern Floor Covering because I really liked how engaging Chuck is. This is a small, very patriotic company that doesn't hesitate to remind the community of our shared values.

Ashley made us feel like family. Nothing more needs to be said. We enjoyed our time. Great…read moreselection and helpful staff.

WORST FLOORS EVER!!!! Installed March 2017 - Started…read morecracking and wearing within 18 months. Had pads under the legs of the recliners and flooring still shows wear marks and scratches. Den floor is cracking under where my desk chair is. Previous house had hardwood floors and chair never did ANY damage, even after 17+ years. Floors always look dirty, even after mopping and overall performance is disappointing. And ProSource of Newport News, VA denied my claim on 11-18-2020. I am telling everyone not to purchase this product. I hate this product. Coretec - North Woods Oak

After their technician had to cancel because they felt sick, they made sure to send a team the next…read moreday to do the job. They were very professional and quick. The results were amazing. The carpet install was quick but quality work! lol no further and hire today. Best prices too!!

We have used Carpet Mill several times and have had a exceptional experience every time. A small…read morebusiness like ours and it's a pleasure to be able to work with them

If there is such a thing as perfect, the carpet is perfect! The value, quality and installation is…read moreperfect. From our first meeting to the end everything went well. Everyone was professional. Veronica was present to ensure all went well. Julio did an absolute perfect job installing. I highly recommend this business.

Overall everything was great. From start to finish nothing but praise for the company as a whole…read more The price and selection was great and the whole team was a pleasure to to business with. Veronica who we interfaces the most with in regards to the estimate and overall quality control and management of the project. Bobby who installed the carpet was great and did an amazing job with a great personality. The work was done beyond our expectations. If any flooring is needed in the future we know who to goto.

We got our floors at this location a while back. We changed our living room and kitchen flooring…read morefor our renovation and went to this location because we saw the flooring that would match the rest of the house. It was expensive but It looked great at first but after a few months I noticed that there was a tiny little part of the plank that was sticking out. At first, it was barely noticeable and visible from an angle. I was worried about it because it's brand new and right at the entrance, which meant high traffic area. As months went by the planks started to STICK OUT and CRACK and PEEL across the entrance of my house into the living room. It looks horrendous!! It's literally the first thing you see when you walk in. out more the more we walked on it. I tried contacting them but they are no help at all. They said they will set up an appointment to send someone over but they always cancel or no show! They even had the audacity to attempt to blame us for this! We had vinyl floors before and NEVER had anything like this. I gave up on trying to get them to come fix it. Now I have to deal with the headache of trying to find someone who can actually fix it since I'm starting to see the same thing happen to our floors in the kitchen!! I wouldn't spend a single penny at this place anymore!!!

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.