After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser…read moreafter reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas.

I've got an old HVAC system made in 2006. Whenever I need a repair I'll always call Steve. He's…read moreprompt, ķnowledgable and most importantly honest and fair. He repairs when others try to sell you new units. I will always call Steve..

I had the plumbing and AC department come out on separate occasions and both came out in a timely…read morematter and accurately fix the issues my house had. Reasonable price and great service. Will use again and I recommend them. The other reviews I read were complaining about price, not how good the service was or how quick the service was in my experience you generally get what you pay for especially with a company that's been around as long as Maddox. My advice with any company to ask for a ballpark price that way you have a general idea of what you're going to be paying. And that way you don't have to leave a bad review because you didn't ask enough questions before you hire a company to come out

I know people that have Maddox and they have ALL have positive feed back. Keep up the good work!!!read more

If I could select 0 stars, I would…read more.. I have filed with the BBB on his company as well as his personal AC Technician's license. I will also be obtaining a statement from the AC Company who inspected the units today stating what was put in our home isn't a compatible combination, that Scott's negligence in installing 2 incompatible units caused the unit to break and an estimate from the certified company for a new system. 1) I paid Scott $900.00 for the install of the inside unit 2-3 years ago and Scott said he would match the outside unit (he would find one to match), Scott also said the unit would fall under a 10 year warranty. 2) I paid Scott $1500.00 for the second install of the outside Rheems unit 1 year ago (2018) which he said would be added to the 10 year warranty. 3) Scott told Michael and I that both units were "scratch and dent" from the warehouse and that's why he could get them at such a reduced rate which we found out today that there is no such thing. 4) Scott told Michael and I that both units were the conversion to the R410 that was "cheaper on Freon" because the old Freon was being phased out. 5) Scott took our receipts to both units and said he was going to register the warranties. Scott didn't leave us a copy nor do we know the actual install dates. 6) Michael has made numerous calls to Scott over those 2-3 years telling him that the unit(s) we're freezing up and that we needed it fixed. Scott told Michael to let it thaw out, clean the coil with coil cleaner, and to change the filter. 7) When Michael and I spoke to Scott a couple months ago, when the unit had finally just went out and wouldn't work, Scott wanted to charge $400 for a service call because of how far away he lived and we refused because the units are supposed to be under warranty. Everyone got upset, Scott told me to call a local A/C company and have them look up the serial numbers to have it fixed under warranty. Now... I called a Rheems certified AC company today and had them come out to our house this afternoon because the inside unit is still not working and it's 110 in our house. 1) He searched the serial number to the outside unit... there is NO WARRANTY. This unit is manufactured by Rheem but is actually an OFF BRAND called Sure Comfort manufactured in 2017 that is sold with NO WARRANTY. It is a R410 outside unit. 2) The inside unit does NOT match the outside unit and is a CHEAP OFF BRAND called Nordyne which was manufactured in 07/2008 and should NOT have been installed inside with the Rheem outside unit because it's an R22 unit. 3) The Rheems certified dealer told us there is no "scratch and dent" through the supply house and that more than likely, they came from someone else's home where a new install was done. 4)He said the the metering system was replaced, which is fine but the PSI on the inside Nordyne unit is not capable to handle the pressure from the 410 Sure Comfort outside unit. The coil can not withstand the pressure which has caused holes to be blown in the coil and lose the Freon further causing the unit to freeze up ultimately causing the shortage in the electrical panels in the bottom of the unit. So, the inside unit is TRASH and we have no AC unit once again. It's going to cost me anywhere from $6k-10k to have new units installed because it is advised to install the units at the same time with the same manufacturer to ensure proper compatibility.

Man, I am highly impressed by Luke and his team. First of all, Luke came out on a Saturday to take…read morea look at our (old, stupid, barely functioning) AC in order to give us an idea of what needed to be done. This was awesome because it's hard for my husband to take time off during the week and he wanted to be able to talk to Luke in person. They were able to schedule us in the following week to replace our unit, in a time frame that worked with our schedule. They did an amazing job with everything. They installed our new unit without complication, updated our thermostat to a programmable one, added a vent to increase air flow, and adjusted another one to optimize our output. Luke explained everything well, including how to use the new thermostat and what differences we would notice with the new unit. Fortunately, an arctic cold blast of refreshing cool air was the first change I noticed. My husband and I like to play the game of "how much do you think this is going to cost?" when someone is writing up a proposal/estimate for us, and I'm not lying when I said Luke's was a couple thousand less than what my husband thought it would be. Since my schedule is more flexible, I'm usually the one that stays home when anything house-related needs to be done, and none of the guys at Loftis gave me any heeby jeebies, which is always a plus (women know what I'm talking about...once in a while there's a plumber/handyman/whatever that makes the hair on the back of your neck stand up and I either veto them or tell my husband he has to deal with it). No heeby jeebies with these guys, plus they called me "ma'am" so many times I almost had to tell them to cut it out! Such nice manners! As an added bonus, one of my cats usually hides under for the duration of the time anyone is over working on the house (the other cat is a big dummy who considers anyone his new best friend) and even the scaredy cat didn't hide from Luke and the other guys. And they cleaned up after themselves. Even my own husband doesn't do that! ;-)

Came through our home warranty company. Very nice and informative. Got our central air working when…read morelast AC tech messed it up and tried to sell a $12000 unit when his supervisor came out. Bradley will be our go to guy from now on. Very reasonable in price.

I would highly recommend them! Reasonable prices…read more They helped me in a time of need. So professional, and friendly.

Glacier came out twice to research my AC issue. They were a little confused at first, but rather…read morethan try to BS me with a huge bill they pressed on logically with their troubleshooting and found a very simple yet unique problem. There have been zero issue since. Thank you Colt! Thank you Glacier! I will choose these guys every time for ac and heating problems.

A++ Service and business integrity! Answer calls promptly and communication is above standard,…read morethey kept me up to date on arrival time and let me know what needs to be repaired and cost, prior to completing work. The team is friendly and I place a high standard of trust with this company, they have exceeded my expectations each time I have requested service. Friendly, family-owned company with high standards for customer service, knowledge and reasonable fees. You can't go wrong using Glacier Cooling and Heating!

John did a fantastic Job, Installed a new water heater for me,…read more very professional and knowledgeable, as well as giving service instructions. Professional Job

it two trips for the workman to fix the leaky flush mechanism I requested. On his second trip I…read moreshowed the workman that he had not repaired the leak and that the old mechanism was still being used. This time I made sure he understood what I wanted. He replaced the old hardware with new. The flush mechanism has functioned perfectly since. I have not had professional plumber service in a few years so the charge was more than I expected. I paid him and that was the end. I would be ok suggesting Franklin Pluming to a neighbor or friend.

got home from work.. was 90 in the house. Robby got us diagnosed, repaired, and cool again in less…read morethan 24 hours!

Great team! They were fair on price. Friendly and did exactly what they said…read more I called and had an early appointment time with them , when the tech realized he was running a bit behind he called to inform me. They didn't try and up charge or claim lots of repairs needed to be made. Great team they have here!

They were very professional and effective. Mr. Hawkins and his crew showed in masks on time. The…read moreteam paid great attention to detail during the repair of my AC last month. They serviced my furnace this month when the temperature outside dropped. My house is so much more comfortable now as I work from home. Call AirPro Elite for all of your HVAC needs.

Great company with reliable people! If you're looking for reliable fast service, I suggest you give…read morethem a call for your heating and cooling needs!