I'm a long-time Banfield customer. The High Point location is not very convenient for me but I wasn't a fan of the locations closest to me. I will drive the distance for the "right" Vets, Techs, & Support Staff. High Point's bedside manner is on point. They support the animal and the human. Great follow-up after appointments. Banfield's wellness plans help a lot with affordable pet care. The downside: There's a membership fee to join. There are no additional discounts or in-house resources for pet-parents struggling with finances. The price of the prescription food is OBSCENE and there's no help to be had! This national chain should have special pricing for those that qualify as low income and for seniors. All of this out out of each individual Banfield's hands... it's Corporate that is the bad guy here. For Banfield corporate... zero stars. read more

My dog had an appointment at 11 AM and I was told that I could pick him up once he was done. however, when it was 4 PM and I still hadn't gotten a call I called just to check that it was OK for me to come pick him up. turns out they had my dog in a tiny tiny crate since 11 AM and they hadn't even gotten to him. Do not bring your pet here. This is animal cruelty. read more

Girl working reception is incredibly rude and shouldn't be working w the public Basically tricked me into a subscription by asking me to sign after vet visit. read more

The girl with black and purple hair gave me advice that got my baby very sick and had to go to the ER. I tried to talk to the Practice Manager and she was the rudest person I have ever encountered. Come back and deal with the people that got my pet sick just so you can nickle and dime me NO THANK YOU. How about don't give advice if you don't know what you are talking about. I will never bring my pet back there. read more

Front desk person if you don't want to be there/here leave. Customer skills sucks the life out of my day

A small senior poodle wandered in our yard. Blind/deaf and in distress due to the heat. Not drinking water and had a bleeding cut on his ear. Bugs and matted all over. My neighbors recommended we bring him to PetSmart to scan for a chip after we posted him all over social media. I decided to schedule an appointment that same day, just a few hours after we found him (or he found us), because of how bad of shape he was in. When scheduling online, Banfield gives you three options - new patient, injury, or illness. Given I've never been to Banfield before, and he's a stray, I selected new patient but said his name was "no name" and in the appointment notes stated "senior stray wandered in my yard. Want to get him scanned for a chip. Covered in bugs." They also had a coupon for first appointment, so I thought it was a win win. When I was brought back for the appointment, I heard someone talking to another about how I found this dog in my yard. A woman walked in, didn't introduce herself and just said "oh found him in your yard? Have you scanned him for a chip yet?" I said no... bc that's what I was planning on doing during this visit. She scanned him, there was a chip (I said yay!) and she left to call the owner. Unfortunately the chip was not registered, so she came back in the room angry. Said what I was doing was ILLEGAL and to not do this again. Actually repeated that twice. I had to tell her that I was there for the chip to be scanned, and she finally read the appt notes, made a comment to herself that they should have told her and then left the room. Never returned. I walked out after waiting and let the front desk know I was leaving. He apologized for her behavior but no - not accepted. She shouldn't be working in the vet field if she doesn't take the time to read appointment notes and does not care about animals in distress. Take a vacation and re-evaluate your life. read more

I can't say much about the veterinarian, but the lady up front is rude and dishonest. Tried telling me she called me several times to change my appointment, when I responded I didn't receive any calls she rudely said my vm is full, which it isn't. She wouldn't let me ask questions instead telling me to stop talking and let her explain. I left with my cat unseen and medical problems because I can only imagine how she treats animals is that's how she treats people. Will not be going back. read more

I take my little dog pebbles there been going on 2 yrs we love dr walker and pebbles loves her she is very good with my fur baby and a tect named Asia is very good .i told dr walker if she ever left I would have to leave with pebbles also. read more

I have a shih-tzu with a very severe hereditary liver disease. He also has kidney stones, bladder stones, and both environmental and food allergies. He is a complex little guy! Today is a Sunday... On Tuesday Oliver woke up and would not put any weight on one of his legs. Because of all his underlying conditions there is always the possibility of a neurological cause for abnormal behavior, thus it was important to know if there was actual physical damage to his leg or not. My pup had never been seen by Banfield before but I took my mother's advice and called them anyway. I called Banfield on Eastchester, High Point at 10 am on Tuesday morning and after explaining the circumstances they fit him in at 2 pm that same day. Some follow up was needed and they scheduled a second appointment for him the very next day. I see the negative reviews posted but want to express that I saw nothing similar to the claims of bad service etc. My experience was awesome and definitely worth the 5 stars. Yes, the front desk was busy but they were helpful and Melissa, one of the techs, struck up an immediate friendship with my pup. The wellness plan paid almost paid for itself in one visit. The total bill was over $900 but I only paid $203 - and that included the joining fee and the first month membership amount. Maybe this plan isn't for everyone, but my pup requires multiple sets of blood work each year and plenty of office visits so it is great for me. For those who think they got ripped off I would just say maybe you should have read the plan details before you purchased. I asked many questions prior to my plan purchase so I went in with my eyes open and have not been disappointed. So far I only know Dr. McKain and Dr. Cook and Melissa, the tech. Each of them took plenty of time with me and my pup and were very compassionate and thorough in their communications with me and the treatment of my pup. I have plans to transition my other two shih-tzus to Banfield when it is time for their next yearly exam - and sooner if the need arises. Please give this Banfield location a chance before going on the words of others because they were dead wrong compared based on my experience. read more

In the past, I would have rated Banfield, High Point, much higher. The last several times I've taken my two cats to them, they've had so much trouble working with them that they have sometimes just given up and done nothing. They sold me something to help relax them before an appointment, which seemed to help a bit. For today's appointment, I was unable to pick up the medication to relax them because Banfield was closed the Saturday I was supposed to pick it up. (They had closed due to something unfortunate that happened to a doctor, I believe. They called on Friday to warn me that they might close on Saturday but if they did, they'd call again to have me pick up the meds. They never called so I assumed I could just pick it up Saturday.) So I took the cats to the vet with no relaxation meds. They basically declined to examine Shelby because he hissed and growled at them, though they did get a vaccine into him. I'm paying regularly for the wellness plan, but I'm definitely not getting my money's worth from them. Some animals are afraid or angry at the vet; aren't vets supposed to be trained to handle that? And they say that I, the owner, can't help restrain them because of their insurance; I'd happily sign a waiver. So I ask myself why am I paying for something they refuse to provide? This is not the first time I've driven the cats across town and had Banfield refuse to do what I'm paying for. I'm leaving the wellness plan and finding a new vet. read more

After refusing multiple times to treat my cats, they decided I still needed to pay more when terminating my Wellness Plan. They refused treatment because the cats growled and hissed. They're cats. At the vet. Of course they're scared and maybe mad. It's been very difficult to engage with them on this and they continue to try to evade. I've filed a BBB complaint at this point. read more

We found a matted, distressed poodle in the road this weekend. We need a vet to sedate him for grooming because his mattes hurt so bad. Well we called Banfield and the lady told us to sedate him, begins at $500... $500... Insanity, then this woman proceeds to tell my wife their spay and neuter begin at $510. Paws and Claws does a spay or neuter for $65... and this lady, talking over us, said she was only "educating us"... just insane. If you just want to pay 9X more for vet care and be talked to like a child, this vet is for you. read more

I have no problems with the local Banfield. Dr McKann is great. I signed up for the Optimum Wellness Plan in order to take better care of my 14 year old poodle. He couldn't have a dental because of his age, so that was a benefit I could not get. Then he died in December. The plan renewed in October. I ended up having to pay 300+ dollars for services rendered before he died or keep the plan paying out. I was informed it was not a monthly plan even though the $ is taken out monthly. I definitely do not think it is right for them to basically charge me for my dog dying. It was traumatic enough without having to pay out all that money. No one ever explained to me how the plan is canceled. This was with corporate Banfield, so no beef with the local hospital. read more

I've gone 6 times so far, and each time every staff member has been pleasant and caring. I did sign up for the wellness plan and unlike other reviewers, I actually read what the plan covers, the terms of the plan, and the fine print (I.e. the automatic renewal date. Honestly, if you want to take care of your furbabies why wouldn't you want it to renew?) like with any plan you have to decide if it will be worth it, and for me it is. We have an 8 y/o cat who needs dental work done and if it wasn't for the plan our out of pocket costs would be well over $600 dollars (who has that kind of money lying around or set aside to drop on your animals? I'll take the 32$ a month payment plan instead, tyvm) and with the plan, our expenses we will be paying will be about a hundred dollars (anesthesia, medications etc). We were going to book her appointment this month but we just found a very sick kitten on the side of the road in a thunderstorm, and signed her up for the kitten wellness plan and it reduced all our medicine costs by %20 and her spay will be 100% covered and her office visits are covered. (Each visit is about $40 bucks, I've had six visits already and with the wellness plan it has basically already paid for itself) We've seen Dr. McKain, and will continue to see her. She is very compassionate and you can tell that she cares. She even told me she will look into more research Bc I don't want our new kitten to get a complete hysterectomy, instead I want her to just have an ovarianectomy. We will continue to go here. The convenience of the hospital right in a PetSmart can't be beat. read more

Doctors are nice and seem to care but the set up, front desk, and corporate leave alot to be desired. I have been told I missed appointments I never made- told the system tries to help you by making upcoming appointments for you, not a real help if it isn't when you can come. For most comprehensive appointments they want you to leave your pet first thing in the morning so they can be kenneled till the doctor gets to them. When you ask for a set appointment for the visit they act like you are being unreasonable. My dog started having issues in July, lots of appointments and meds later, we are still trying to get things worked out (over 1500.00 later)- which ok he has had an issue, but I would think they front staff would be a little more attentive to the fact that we are having issue instead of trying to rush you off the phone with information that is not helpful- or even never returning phone calls when they take messages for the vets (at the moment I have been waiting almost 3 weeks on a medication question). A lot of times you are waiting at least 30 minutes on your appointment- with you pet in a store with lots of other pets around, but if you are 10- 15 minutes late due to traffic or having issues with your pet you get grilled by the front staff. As another user stated the Wellness plan is really a joke. You can get your medications cheaper from Chewy without the wellness plan, and other services are cheaper at other vets without needing a plan. And forget getting any help with the plan- the front desk tells you to call corporate and corporate says you have to call your local Banfield. read more

Well one thing's first I started my cat on a wellness plain about a year and a half ago not knowing that it would automatically reinstate its self but at first every thing was good until I got him fixed when I picked him up that day his Dr said she would call and check up on him in a couple day to she how he is doing but we got nothing a few months later I did receive a call telling me to pick up his 2ed round of flea meds witch I did and at that time I asked when his last comprehensive exam was I was told that it was still a ways out and that I would be contacted witch I was not i didn't know about the reinstatement until i saw the balance change on my statements. I called up there to tell them the issue and I was told that it was fine they would use my last comp. Exam leaving me with 2 more for this term, ok great ! Well 3 months later I got to the point where I needed to put a hold on the account the guy that I spoke with told me that o had to buy out my plan witch he told me would be over 200 dollars so he told me to call up to the vet to see if they can fix it, I was then told that they didn't know who told me they could have told me the last visit would roll over but I had to eat that charge anyway and completely refused to admit any type fault her staff had caused even though her computer showed 3 messages showing no one attempted to contact me for his last appointment, in short they are just after money and don't really care about your fur babies! read more

I called to make an appointment, for the next morning, for my senior toy poodle who was not feeling well. I was told that they did not have any openings until Sunday (this was a Tuesday). I explained that my dog was not feeling well and needed to be seen, and asked again if there was any way to make an appointment for the next morning. I was told no, they didn't have anything available. The only options I was given was to be a walk in appointment at 2:00 PM the next day or I could bring him in between 7:00 and 7:30 AM and leave him for the day. Now, my dog is, as I said, a senior. He also has epilepsy and a back injury. I explained that leaving him for the day was not an option. (Side note: I have been asked to do this the last 4 times that I have called to make an appointment - every time I have had trouble making an appointment). Also, I have my dog under one of the wellness plans which I pay approx. $46/month. It is really frustrating and downright angering to pay that every month, all year long, to not be able to make an appointment for my dog when he is sick. How is it acceptable to not be able to see a dog (any patient) that is unwell for almost a week? Which is what I would have had to do in order to make an appointment that worked with my work schedule (I go into work at 12 PM) as I am a single pet parent. I have brought my dog to this office since he was a puppy (he is now 9) and I was always pleased and comfortable with the staff, but there has been a lot of staff changes (and I'm guessing policy changes too) the last couple of years and the quality of care (rushed appointments, etc.) and service has really went down hill. Sadly, I think that it's probably time that I switched vets to someone that is going to give my senior dog the time and care that I think he deserves as he gets older and I am sure will need more and more care. Evidently Banfied High Point can not seem to make the time or effort to do so.... read more

I would recommend this Banfield if you have animals like the ones I grew up with: generally healthy pets that live long and happy lives and just need a check up every so often. Unfortunately our kitten was not one of those--she had an incurable disease which ultimately led to her untimely death. It was terribly frustrating--for over six months we spent over a thousand dollars bringing her in and out of the vet, doing different tests, trying different approaches (eventually we signed up for the insurance package, which didn't end up saving us much, if any, as a lot of tests she needed were off the plan.) The cost was not a factor, however, what concerned us is that no one seemed to care--we kept bringing her in again and again, telling anyone we could how sick she was. No one listened! I know the disease she had is hard to diagnose (and nothing could have been done if she had been diagnosed), but we did feel sad about the lack of attention she received. That said, when we were finally able to get a diagnosis (a week before her death) people were very kind to us. read more

Ok, things have changed at this location. I would normally give a better review but not now. I have used Banfield in High Point before because of Dr Bowen who used to be Lawndale years ago. He was compassionate and seemed to care. Well he isn't at Banfield anymore and no notice was given. They have one vet and are swamped. If you aren't a wellness member they don't seem to care about you? We called yesterday to make an appointment for our dog who we just noticed had swelling on her face. We figure being older it is a tooth. They told us to bring her in at 10:00 this morning. We went and could tell they were busy. The receptionist was rude and said they tried calling us 30 mins before appointment to say they couldn't do it because they were to busy. We live in Greensboro it takes 20-30 mis to get there! I was like :o Not happy, she didn't even say sorry nadda. Said we would have to come back Monday morning. I asked if there was anything they could give us for the pain if she had any etc...she said not without an examination. I also read a review on another site that said they did they same thing with a cancer patient who was going on for surgery. So I'm thinking they just want to be a wellness clinic and not a surgical/diagnostic clinic. Time to find a closer vet who cares. They should have already hired someone else too if they are that busy. One vet can't handle all that. Very mad at the moment. read more