I've never really had a complaint about these vets and I've been going here for about 5 years for my dog and cat. I'm writhing this review because of my most recent visit yesterday. My dog got really bad diarrhea to where there was a little blood in his stool. The only thing they did for my dog was check his heart and send me home with a probiotic.... They didn't take his temperature or check anything else with him. My dog also hates the vet and is very picky with people. I've offered multiple times to help them get a blood draw from him but now I'll have to come back a 3rd time because they still weren't able to get a blood draw on him. So they haven't properly handled my dogs illness and I'm repeatedly asked to come back and try again another day because they won't accept my help with his blood draw. Not happy and my dog is still having explosive diarrhea so he isn't either. read more

Awful experience including the lack of training the front staff and vets provide. Manager could use some management training herself. Very disappointed that your office took my money on the heart worm test and provided a year prescription that you will not honor and ship my remaining heart worm medicine to another state, when this is why i came to your location. Your organzation makes me sick that you took my money allowed me to trust you and now your put terms and conditions on medicine that I never was advise of..... your a bunch of liars. By the way to the woman manager I talked to... TRAIN YOUR STAFF YOUR A HORRIBLE MANAGER TO TAKE MY MONEY AND NOT FULFILL YOUR PROMISE IN YOUR ORGANZATION... Will be reporting this to the BBB. read more

This review is for this location only , if you want to get the wrong information this is the place they never know anything, the lack of knowledge and accountability is incredible! Ive been with banfield for over 4 years and I had to change locations because I moved out of state and they don't know what they are saying, i had to call banfield itself not a location to ask questions and they were so confused as off why this location is saying some stuff My dog has never been scared of vets and i brought her in for a second time here and she was so scared because they hurt her last time with 3 shots she got After waiting over an hour to be seen(yes we had an appointment) it was not a drop off read more

I am beyond thankful for all the amazing care that my baby girl has received from the staff and Doctors at Banfield. You can feel that they all love what they do, and they truly care about your pet. Banfield offers a wellness optimum plan. That covers different services and offers discounts on medications and procedures. I find it that is well priced and good to have. read more

It's a good deal for my dogs insurance Other side the staff always seems to be unhappy the vets show lil to no care. The insurance isn't covering much. They do not care about your loving animal. They do want to care about upcharging I just wish I Capul find a vet that cares really about the animals. Side note. If one isn't happy working somewhere leave life is short. Or rather I should definitely find a different place to take my dog read more

These people are awesome. I had my little dog break a toe nail and it was just hanging, they took her in right away.

We started taking our dogs here over a year ago - Dr. Okerberg saved our rescue pup - He was kind and diligent and ready to do whatever it took and now Mookie is thriving! Dr. Staus has also been amazing - caring for our 14 yr old rescue, Rono, and helping us to keep him comfortable as he approached end of life. She has also cared for our newest rescue, Pippa, and her demeanor and time she takes to explain things are so welcome in a world that seems rushed all the time! We would highly recommend Banfield, their doctors, and their care plan! read more

We have always had great service for our pets here. The vets all seem really knowledgeable and caring. They don't try to up sell you or charge for every minor thing, which I feel other clinics do. I would recommend this clinic in a second compared to other clinics around Monument. read more

My wife and I have been very impressed with the care Banfield has provided and the kindness of the staff. Recently we had our dog in because she's older and not doing so well lately. Dr. Stone took a good amount of time to check out our dog and talk about options. Dr. Stone actually started crying when it came to the end of life discussion. Treatment rooms have always been clean and orderly. Prices seem reasonable, especially if you sign up for their care plans. read more

I have taken my own dog here for a couple of years, he Is always taken care of. However, one of the receptionist is ALWAYS very rude and short with us. Yesterday, my 19 year old daughter took my brother's dog in for his shots. That same receptionist was VERY rude to my daughter about not having the puppy neutered- again, NOT her dog. I will be sure to have a discussion with the manager about this receptionist the next time we go in. read more

I was so tremendously impressed by the entire staff in our appointment yesterday, especially Amanda and Dr. Gutierrez. Our elderly dog had her first major diabetic seizure and we were extremely concerned for her well-being. Not only did we get in right away to be seen, but the care, concern and advice from Amanda and Dr. Gutierrez were extremely helpful and comforting to us. We had to talk about possible end of life for our dog, and they were extremely compassionate, and took as much time as we needed for us to understand all of our options. We have always been impressed with the entire staff at Banfield (Katrina included!), as we have been going there for years, and will not ever go anywhere else for any of our pets. The Banfield team rocks! read more

I have been taking my pets to Banfield for about 3years now. I love the Wellness Plan they offer. It gives me piece of mind that my pet babies are being taken care of. The facility is located inside of PetSmart. This is great in case I need to pick up items they need. The staff are always very helpful and treat all of my pets with care. The facility is always clean too. read more

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Dr. Crane has gone above and beyond to care for several of my pets. He is the reason I have decided to use my local Banfield, despite bad experiences at other locations. This particular location takes EXCELLENT care of their patients and clients. Dr. Crane is a dedicated, kind and caring vet. He identifies problems/illnesses quickly, which has helped me save a lot of money. It is obvious that despite his incredible amount of knowledge and experience, he still TRULY cares for and loves animals. He is the most concise, effective, and compassionate veterinarian I have had the opportunity to meet. THANK YOU DR. CRANE! read more

We were skeptical about bringing our cat to a "doc in a box" place especially after reading the negative reviews of other Banfield locations. However, we were very pleased with the service here. We had dental cleaning done on our rescue cat and she needed one extraction. Dr. Sklar called us while she was still under anesthesia to explain everything and give us a cost estimate. They followed up with phone calls and e mails the next day to make sure she was ok. We would definitely use Dr. Sklar again. read more

Our dog passed last month which was extremely sad and the staff there was very empathetic to our loss and did all they could to save him. They made arrangements to take care of him and followed up with a nice card which helped us to grieve. So thankful. read more

So I took my dogs to get their teeth cleaned and one is in pain and Banfield never gave us pain meds! so you can imagine my frustration and anger. Clearly Banfield doesn't care about your animals well-being or health they just care more about money than they claim that my dog needs $800 in teeth work done! which is total bullshit. Greed is what defines Banfield. What is the point of having the damn wellness plan if it doesn't cover anything?! (example) It's like having a third party warranty on your car and when shit breaks down the warranty doesn't cover anything. Useless vet clinic and useless plans. NEVER AGAIN! BEWARE. read more

Dr. Matchett was the best veterinarian I have ever had the pleasure of meeting. He was compassionate and he explained everything to me so that I could easily understand it. He answered all of my questions and addressed my concerns. He obviously has a love for his field and his four legged patients. I don't ever want to take my fur balls to another doctor. Thank you for caring for my loved one as much as I do Dr. Matchett (and staff of course)! read more

Some of the doctors have been great. HOWEVER, I repeated have the same issue, over and over again. I have paid into their senior care plan for YEARS now. Also, my dog has been on an anti-itch drug FOR YEARS. Regardless, they will give 1-2 refills and force me to go back in for another visit to get more refills. Wth?! She will be on this medication until she crosses the rainbow bridge. She is 15 1/2. She needs it. She has been on it a good 5 years and yet the doctors continue to do this. It makes me so angry. So, yet again I have to bring my dog in for an exam. They have NO appointments today. So, I have to drop her off. But, I want to see the doctor. So, that means I have to go sit at Banfield for hours waiting. To make matters worse I have the flu and bronchitis myself. So, instead of staying in bed I have to go deal with this because of their crappy policies that make no sense! I am infuriated that they are making me do this. I will look for a different vet and not renew my plan when it comes due. How crazy that I have been a customer for so long and they are going to lose me for something that they could have easily handled so much better. read more

My dog had an injury which I could not assess. It was late in the evening, and most vet offices were already closed. Dr. Staus and team allowed me to come in 5 minutes before closing time to take a look at my dog, and they could not have been more helpful. I am so grateful to these people for their help and reassurances. read more

I will never take another animal of mine here again! I had to put my sweet angel down today. She had advanced cancer that spread to her lungs and kidney failure. We take her for checkups every 6 months and if something's wrong we bring her in right away. For months we told them something is wrong she's not herself, she has little to no appetite, and was very lethargic. They told us it's allergies another time they told us it was a stomach infection, then another time it was a UTI every time we bring her in blood work and labs are done and the bill is just about $600! You were supposed to help us not take our money. We lost more then just a dog today but we lost family you should be ashamed of yourselves. read more

Never had a bad experience with this business, always 5 Stars! Even for the roughest procedures, with our pets, they have always been professional, compassionate, and thoughtful. Even after a mistake on our part they worked with us on the procedure, the billing, and were as patient as any business could be. We will continue to bring our 3 dogs and any other pets there for treat,want as long as they keep up the incredible work. Kudos to Banfields!! read more

I really like this place and here's why: super easy and convenient location...that's a given inside a Petsmart. But the doctors and staff actually care. They are SO kind, and helpful, and so understanding on every level. Recommend the pet health insurance they offer. Totally worth the price and covers most expenses. I've had some vets even shop with me inside PetSmart, to find the right food for my dog or cat. I've had them recommend treatments or procedures that were so humane and kind and honored my closeness to my pet. Even though this might seem like a corporate type clinic, the docs and staff really do care and are very personal and real. Great facility. highly recommend. read more

Dr. Stone and all the staff are awesome and so caring. They all go out of their way to take care of you and your fur baby. I travel over a hour just to go to this Banfield for my many pets needs even though there is a Banfield 10 minutes from me. I have been taking my pets there for 10 years now. There is no substitute for having trust and confidence in your pets healthcare providers! read more

Bad experience! No antibiotics after dental surgery? Their incompetence caused infection and the stress from these awful people caused my dog bloody diarrhea. I took my dog to a reputable vet that gave my dog proper care. read more

We happened upon Dr. Sklar and the Monument Banfield completely by accident. We've been with the Banfield wellness plan for about 5 years now, but we had an urgent situation with our pet and our regular Banfield couldn't seem to get him in to be seen. After calling around to all the area Banfields and being turned away, I was met with a completely different attitude at MONUMENT BANFIELD. They were super friendly and concerned about our pet, and they got him in po see the vet that same day. After we arrived, Dr. Sklar and his team quickly assessed my pet and had us on our way with meds in hand. He is one of the most kind, caring, and knowledgeable vets we've ever encountered. In another recent incident, Dr. Sklar wasn't available and Dr. Staus saw our pet, and welcomed us and helped us in exactly the same kind, caring, knowledgeable manner. We have a Banfield that is 3 minutes from where we live, but the 30 mile drive to Monument is well worth the care our pet gets there. We've made it our veterinary home, and as long as Dr. Sklar and Dr. Staus are there, we won't be changing. They are the real deal! read more