I've taken my animals to this Banfield location for the last 9 years, and have been taking them to Banfield overall for the last 20+ years. They are incredibly caring and thorough. They follow up when the dogs have procedures and make sure they are doing ok. You can tell they love animals and I am thrilled with the care my pets receive. Regarding this location, it is 10 minutes from my house. Very convenient. My only wish is they had doggy day care and boarding at this location, but hey, you can't have everything. The other Surprise location has it. I think Peoria does too. During Covid, they had a mobile vet service, which I loved and wish they would start up again. Regarding emergencies, you would have trouble with most vet groups getting appointments after hours for emergencies but during working hours they try to fit you in ASAP. Additionally, when they find a problem, they create room in their schedule to address it. For example, the doctor found a cancerous tumor during one of my dog's comprehensive exams, did the biopsy, and when it came back positive, scheduled her for surgery within a few days. I am thrilled with Banfield's care and will continue to use them. I know when I change Banfield locations, they share their medical notes on line and each doctor can see what services my animals received previously. I'm confident regardless of which doctor we see, that my animals will receive great care. The vet techs are all great as well. There has been the occasional cancellation when a vet had an emergency or the on-line appointment system messed up an appointment, but I can count those instances on less than 4 fingers over the last 15 years. I've never really had an issue with my pet plan membership, aside from when I had to call to change from my husband's name to mine when he passed away. They do have a strange policy of only speaking with the individual listed on the policy so that is odd. I think that should be changed. read more

We booked an appointment for our sick dog, we received an email confirmation, we showed up at the appointment time, and they said we had no appointment! We showed them our email confirmation, she just rolled her eyes, and said, " I see that, but it's not in our system!". She offered zero reason, zero apology, and told us we would have to comeback 4 hours later. We had just moved to area, the dog was sick, so we had to comeback, as I couldn't find another last minute appointment for today! The girl at the desk was smug and rude! I asked for manager to call me, Jennifer did, offered zero excuse, and defended her receptionist. Asked for proof of appointment, which I sent, she said well maybe you still did something wrong! I will enclose a picture of the email confirmation! She said I could've left my dog there and they would've worked her in possibly sooner, and I said why would I leave my dog in a place that I had no confidence in that can't even manage their appointments? We will not return. We will find a new vet for sure. Highly do not recommend Banfield.! read more

Banfield Pet Hospital - See appointment? - Veterinarians Near Me - Surprise, Arizona

I found some feral kittens and fed them some cat food that they threw up 12 hours later. one of the kittens continued to throw up through the night so I googled emergency vet and this place came up as nearby emergency vet. we drove over and waited in the parking lot until 7am. went inside and was told quite rudely by the check in girl that if I didn't have an appointment I would have to wait. which I get. but then I asked her to make an appointment and she said after she checked everyone else in. which I kinda get. But she didn't need to be so rude. It's not what you say it's how you say it it my book. I will never go here and I'll tell everyone I know how rudely I was treated. read more

If I could give zero stars I would. Had pets my whole life which calls for annual vet visits, emergency visits, the whole shebang. This place has been by far the worst service in every way. They deny you to see your pet during the visit which makes zero sense. Claiming osha violation. The front staff refuse to serve you or even acknowledge your presence. They do stare at you though like a fish out of water. The back workers make nothing but excuses for the lazy doctors. Oh and what they quote you over the phone for pricing? Don't bother, it's a completely different price when you show up. If you're a new patient and use a coupon don't bother with them being honest, they'll try to con you out of paying for the visit and then when you call them out they finally honor the coupon. Horrible all the way around for such a simple appointment. The "dr" never even did the new patient exam they tried to get us to pay for. When I asked them to remove the exam due to it not being completed she said "it's free anyway who cares". Audrey at the front is horrible. The "dr" looks as though she cares more about her look than the pet. My cat always has the same reaction during this routine appointment (anal gland expression) and nothing came out during this appointment. They charged us $50 to do quite literally nothing. So beware. Please. I don't know what they'd charge you if you had an actual issue. read more

Very disappointed with the treatment my fogs received. Had teeth cleaning done and we believe they way over medicated my dogs. I was up all night with my little shih tzu to make sure she kept breathing read more

Their wellness plan is a horrible scam. They do not tell you everything up front in terms of cost and cancellation fees. Good luck trying to cancel, you go around in circles with agents. They could not even see my pet when he truly needed it, and I ended up taking him to another pet hospital. I should've known better from the first visit. You cannot go back there with your animal and whatever happened behind the door made my dog incredibly uncomfortable. I thought that he just had white coat syndrome, however after going to a different animal hospital where he was extremely calm and mellow, I now know that it was because of their vets that he was uncomfortable. I would not recommend Banfield or their wellness plans to anyone. Also, they are not even open their posted hours on the outside of the building. read more

Today was a painful day, I had to send my sweet Jupiter over the rainbow bridge. The staff were incredible and so kind. I couldn't say enough about how well we were treated. You can tell they all love animals and helped us through a tough time. read more

Banfield Pet Hospital - Veterinarians Near Me - Surprise, Arizona

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I'm not giving a rating there is not a 0 on here. I made an appt for my pet and when we got there they did not have him down I found that to be unprofessional and rude. When you call them they are trying to talk you into having things done and not listening to the reason you are calling so there is no way I will ever use this location read more

Update, Again, all we wanted was to switch husband/wife as contact person and they canceled my wellness program instead. After hours on phone with corporate, they basically told me to take a walk. Hence review. Get the cookie cutter response below. Then I get a call to make an appt for both dogs again for today. (Month later) I ask how are you contacting me when my ex wife is point of contact up to them canceling our plan? " no worries" we have it fixed you are all set the lady assured me. I say this is contrary to what corp is telling me. "Rest assured, we took care of it, you are point if contact and appt is confirmed " i told her about my review and said I only want my dogs shots that I have felt I am owed from my years of payments on a plan that was canceled this last month. I ask to please put a note in system stating what you just told me. Show up today and the lady laughing under her breath the entire time says "how would you like to pay for this $249 per dog out of pocket or sign up for a years wellness plan again? Ask about any notes from corp? Nothing here, all laughing under her breath. If you look up reviews around the area, you will see I am not alone. In fact the sad part is- I was super happy with service up till this. They have fallen down the corporate rat hole, and care nothing about you or your pets. So easily fixed yet so easily fumbled by 0 f's given by customer service personal who lack the ability to solve a simple mistake never mind squeeze an anal gland. SCAM at best, hiding behind a corporate 1-800 number. Now only the second review I have left for anyone in my life, both here, but THAT BAD read more

Banfield Pet Hospital - Veterinarians Near Me - Surprise, Arizona

Schedule a visit weeks in advance. Address takes you to Bell Road in Litchfield, which is blocks away from their location. When calling the location, she stated the doctor is leaving. This is horrible service. Don't take your pet there. read more

Their phone won't even ring when they're open, I literally just keep getting an automated voice. The one that plays when they're closed.

DO NOT BEING YOUR PET HERE. The majority of the time they only have one veterinarian on hand, they are rushed and do not take the time to run proper tests. They'll do anything to sign you up for the wellness program. I took my cat in for a uti, they did not run a urine sample stated he'd be fine and prescribed a pain med. Throughout the days my cat got worse, I'd call them to ask for help and ask if my cats symptoms were normal only for them to continue to tell me to wait a couple days before bringing my cat in. My cat passed away 2 days after his visit to Banfield. I WILL FOREVER REGRET BRINGING HIM HERE. RIP SPOOKY IM SO SORRY. read more

We use the Banfield Mobile van option and I couldn't possibly say enough positive things about Dr. Sodetz. She is so incredibly patient with my highly reactive and anxious GSD. She has gone above and beyond to make her treatments as least traumatic as possible. 10/10. read more

Another Banfield update regarding Jackson's heartworm medication. Banfield actually had the nerve to send me an email today reminding me of his overdue heartworm test!!! This batch of incompetents were the ones who neglected to take care of this when we were in the office on 3/12. Now they want to charge me for another office visit and an unnecessary blood test. AND they still refuse to send a prescription to PetMeds. The saga continues...AND if you take your pet there...beware! Totally clueless! read more

Our Yorkachee, has been on the wellness program for her first year. It has been a great program! First year of shots, was taken care of. She was fixed here, they were very good to her, and to us! They have called us to let us know if something is coming up or due! Can not complain here, done exactly what I have expected! read more

Best hospital, best team. Very satisfied with them and will recommend it to my family and friends

Terrible customer service butcher shop all they care about are Add-on sales. i have been a customer for 10+ years with my dog twinkie. i have never walked out without having a 300+ bill on top of 55$ monthly charge even on routine checks where no complaints are given. i went in december to location on mayo blvd due to dog yelping while eating. nothing was found wrong but ended up with $300 bill anyways . i left went home dog continued to yelp while eating i called got appt 2/2/2023. doctor called said they couldn't see anything but will keep looking 30 minutes later i get another call saying 2 severely infected teeth. I asked why wasn't that noticed in last visit doctor mumbled but couldn't articulate any good reason beside her incompetence. i was told 259 a tooth bill came to 667 im guessing the dental doctor didnt take math in school either. anyways after 10+ years of always been overcharged with bullshit add on sales i canceled policy. i was told i can wait on hold for 30 minutes to cancel contract or go home and wait 30 minutes on hold there to cancel. Wtf just epitome of what not to do as a business for repeat customer. the Doctor was Dr. Schieirman don't let he work on your pet you will regret it !!! read more

I needed a Health Certificate for my Vizsla pup to travel to Mexico. Most Vets in town wanted about $30.00 for it plus the exam but, unfortunately, their available dates where too late for my planned trip. Banfield told me they could do it in time and the VISIT/EXAM WILL BE FREE since it was our first visit. When done, I was presented with a $95.00 bill for the certificate AND THEY DID'NT EVEN CHECK HER TEMPERATURE!!!! FREE VISIT??? MY POSTERIOR!!!! read more

Banfield took such good care of my 2 year old cat. I went to a different banfield location within the Phoenix area and they kept calling until a banfield was available to do an emergency surgery. I have the wellness plan and got a 20% discount. They made the surgery really affordable than most other vets we called. We came in with an emergency surgery and they were able to do it ASAP. My cat was so comfortable with the nurses and everyone was so friendly. I will continue to take all my animals to banfield. Love them read more

I'm not sure why this hospital has such low reviews. I recently had my dog treated here and it went smoothly. All the other vets in the area had no appointments available until 5-7 days at the earliest. I called them in the morning and explained what was going on with my dogs ear. They said to drop him off that same day and that they will look at him, give him his shots and they will call me when he's ready to get picked up. They cleaned his ears completely out(which I didn't know they were going to do for me) It was a great experience they also offer a free exam for new clients which was a nice surprise. The veterinarian called me himself to explain the medications and what was going on with my pup. The night after the visit my pup is already feeling SO much better. Thank you Banfield for squeezing Otis in! read more

My beloved dog passed away on 02/14/2019 from a giant abdominal tumor that ruptured. My best friend, the best part of my day. For over 2 years, this veterinarian clinic told me to put him on a diet, which I did. Said he was "fat". My poor dog, my beloved sweet companion, who trusted me to make the right decisions, was starving. He died suddenly from a correctable illness. There were multiple times of emergency that went without real investigation. Go to a real clinic with real vets who take good cate of your precious fur babies. Don't let money be the way you make decisions. read more

Update: This Lisa person just keeps making the situation worse. It's actually laughable at this point. I'm just going to copy and paste the letter I just wrote them-wish yelp had an option for negative stars: Hello, I have been paying you all for the highest tier plan for my dog. Dr Temple in the Surprise, AZ Banfield hospital diagnosed my dog with Cushing's disease on Monday. She promised me that she would do some research and call me back the next day with a treatment plan. It is now Sunday night and I have called MULTIPLE times and left MULTIPLE messages and she will NOT call me back. I will not waste my time describing the other instances of issues I've had with Banfield since we've signed up with your program. There have been SERIOUS issues there. One of your vets actually acts as if she smokes and is high while in the exam room. Of COURSE you all want people to sign a binding agreement forcing us to pay you hundreds of dollars for treatment. Because that's the only way you'd make money. If you ACTUALLY had to get paid based on your competence, you would have closed years ago. I am letting you know that effective today, I WILL NO LONGER pay you another cent of my money for you to let my dog sit here and die from a disease he will have to live with while you refuse to give me a treatment plan. I wouldn't trust a single thing that came from you at this point anyway. Your doctors are incompetent and your business plan is sneaky and misleading. Effective immediately, I am blocking all future payments for this "wellness plan" (more like "let us charge you thousands of dollars so we can tell you your dog is sick and let him die" plan). My husband is driving to Banfield right now to get my dog's records so we can bring him somewhere that will actually try to help us. You are being reported to the BBB and I'm submitting reviews on yelp, google and every other place humanly possible. read more

As previously noted, wait time is unacceptable, no reason to wait for an hour past app't time except for being inept. I agree with a previous writer, I could see staff through the glass on the door & agree they were standing around (no papers in hand) laughing & chatting.....while I waited. Also, to agree with another writer, it seems as tho' they "pad" the estimate with services that are exorbitant in cost. I do not recommend Banfield but if you DO go there review the estimate with a fine tooth comb, most of the service is probably not necessary. read more

I left a nastygram on the Happy Valley location page but I feel that I have to also express my gratitude for the Surprise location. Dr. Mansfield and her team are absolutely stellar! So caring, fast and to the point. I took my cat in on 19 Dec with severe constipation and I would like to thank the whole shift that took care of my baby that day. If they didn't treat him he could have not made it. My dogs are seen by Dr. Skirvin and he also absolutely amazing. Attentive, thorough and enthusiastic. Both doctors are very educated and experienced. Thank you again! read more

First off they are right in front of the store where people are checking out and other dogs are getting bathed so there is a lot of distractions for you animal, and a very small bench for you to wait so if someone else is already waiting you will have to stand or walk around the store and wait for them to call you into a room and plan on that taking 35-55 minutes. the puppy insurance is OK for the first year but if you don't cancel right away after the that initial 12 months and you happen to take your pet in for the annual one year check up you will be stuck playing around 350.00 to get out of the contract plus whatever else you had done shots ext, which they don't tell you about otherwise i would of never done know it would cost that much for a check up. Rip off staff at front counter are rude and take calls over waiting customers and don't even acknowledge you standing right in front of them!! the veterinarians on the other hand are very nice and seam to care for the pets but not after dealing with this place the last year and a half i wont be going back and i DO NOT RECOMMEND THIS PLACE TO ANYONE!! read more

Absolutely pleased with every service provided to us by Banfield. We trained our dog Opie there, get all toys and food for our pets and are always provided with welcoming and pleasant help from employees. Veterinarians are top shelf and I trust them completly. read more

I pay for a wellness plan for my dog and every time I call to get an appt in this so called pet hospital I am told to take my dog to a emergency clinic. Why in the world am I paying for a plan that is no use to me. The customer service at this location is horrible. It's not my fault that you are overbooked with snowbirds in town. If my dog is sick I want him seem like you state for the wellness plan drops off, same day or next day. Not months later. Very disappointed and will no longer be using their services. read more

Wow! Some of the worst customer service from the front desk girl I think her name is Shawna. You would think because she's still in training she could at least welcome the patients and check them in. Instead she was face down making signs, completely ignoring the customers waiting to be checked in. I have never seen such poor customer service EVER with Banfield until this lady. On the other hand Steph is a keeper! She's one of the assistance. You can tell that she cares about your pets and the owners making sure that all out questions are answered before we leave. Every time we are there she greets us with a smile and you can just tell she takes pride in her work. Thank you Steph! read more

Absolutely amazing staff! I have been taking my dogs here ever since I moved to Surprise 7 years ago. The entire staff cares about my animals as if they were their own fur babies. Whenever I notice something is going on with my pups they are happy to take them in to ease our minds. Along with clear directions for treatment plans whenever an ailment is found. The doctors are incredible, and the staff is run by an amazing woman by the name of Jenn. read more

We love the care that we have received at Banfield HOWEVER recently we came in to get a health certificate for our dogs traveling to Mexico and this is the 4th time we have done so and have never been charged due to our wellness plan. This time we were charged 186 and change for the certificates and they failed to give us the copies we needed for customs. We had to go back. We had out dogs in the week previous for a check up and it is the same paper work and only a different box that they have to check between interstate and international and I cant believe that we were charged so much and do not even know if we were supposed to be charged. They say it was a mistake that we were NOT charged previously. I don't know what to believe. One would think for the cost of the monthly plan the certificate would be included. We still love Banfield for the great care we get for our babies. Lori R Salmon Creek WA. Banfield Pet read more

Took my pets there for 12+years. They were good to her but we have recently left them due to their poor customer service and inability to process a payment for my wellness plan. Made us come down 2x during this pandemic, wait for 1/2 hr in a crowded place, took our credit card and said all was well, only to call later to say that it "didnt take for some reason". They did this twice. Then we got constant robo calls from corporate several times a day asking for payment. Finally after waiting on hold for 20 min I get a cust svc rep who just says we have to pay and that he will tell his supervisor. I ask to speak to the supervisor, am told they will get back to me and never got a call back. More harassment calls, and finally we are told via email that we have to pay for the wellness plan even if they dont see my pet because we are under contract. We tried to pay and they messed up. We had to go elsewhere but still was made to pay $216 to stop the harassment. Absolutely inexcusable. Do not use them. They are a rip off, dont care about anything other than money. read more

I like Banfield for the most part, but I agree with everyone that has said that it's hard to get an appointment, and they won't squeeze you in if you have an emergency. I'm also not crazy about the merry-go-round of Vets that they have going on. It is always a gamble when you go in to see a new Vet as to whether or not they will know what they are doing, and also whether they are caring toward your pet. I take a lot of pets in to see them, and once I find a good Vet, I like to stick with that Vet. Many times when I call to make an appointment with a Vet that I like, I am told they no longer work there, or were transferred... It is VERY frustrating! I found Dr. Taylor at this location and really liked him. He genuinely cares about the animals, doesn't try and nickle and dime you, answered all my questions and was very thorough. I called today for an appointment and was told he no longer works there. :-( Augh! So I have an appointment with another new Vet... Dr "B" (Rena said they call him that because his name is so long and hard to pronounce). I logged on today to see if there were any reviews on him...and there's nothing. read more

This hospital isn't equipped for any emergencies! They really do not care for your pet! I had just taken my dog in for her usual check-up and nothing was reported back to me for concern. A month later I scheduled a teeth cleaning procedure. The next day she had blood in her urine and she had a seizure, when I called to see if we could take her in for tests, they told me they couldn't help me out! They didn't even have the decency to recommend another pet hospital that would be willing to help. They said they would call back to see if we could get her in.... smh. I called 3 Banfield hospitals and they all said they were too busy... Finally, I decided to take her to another local animal hospital who took her in right away. They also said she had an ear infection which funny enough, just 2 days prior to all this she was at Banfiled where no one even bothered to let me know that she had an ear infection. This goes to show me that they really do not care about your pet here. read more

They are unexperienced all around with there staff. Prices are a joke on pet care. The cleanliness of exam rooms filthy. I have one dog signed up there. They ripped me off on there so called savings plan. 350 Buck's for worthless vaccines. DO NOT TAKE YOUR PET TO THIS LOCATION..... read more

Well we are new to the puppy wellness plan, and since we have an English Bulldog and they are prone to many health issues we thought this would be a good fit for us. We have been seeing Dr. White, and she is very very nice, informative, caring, and she is a great listener. I am less than impressed by the extreme costs that are not covered within the puppy wellness plan!!!! Our little bully began limping unexplainably, without injury one afternoon. I became very concerned and took her into Banfield immediately. They took her back right away with hardly any wait, but when I talked to the vet I was very disappointed when she told me I needed x-rays for my dog. It wasn't the x-rays themselves, but the price!!!!!! I was told it would be almost $300.00 for some x-rays on her legs!!!! I could not afford that at this time, and inquired if they have some sort of payment plan for these high expenses, to which I was told no they do not....but I do get a discount since we have the wellness plan....discount, really????? all of 10%??? that is NOT a discount, that basically is nothing....I think for the mass volume of animals they see, that they should offer some sort of payment arrangement or some sort for these unexpected costs!!!! Times are hard right now, and this would certainly help to assure that we renew our policy when my bully turns 1.. .We need some help too, but 10% is almost a slap in the face!!! So now I am forced to take my dog somewhere else for the x-rays (I have to find an office that takes payment arrangements, which I did!!) and get copies of them to take back to Banfield for Dr. White to read them as well. It is a shame that I have to do this, but unfortunately most of us do not have that much extra cash on hand right now. I will say that i do love the staff, and they are always very nice and loving to my dog!!!! they always seem to take the time to acknowledge her and that makes me feel good!!!!! but Banfield PLEASE do something about your policies on payment arrangements to help us all achieve the optimum pet health!!! Especially out here in Surprise/Sun City area, many many people are senior citizens and are on a fixed income, we all want to come to Banfield, but sometimes when the costs are too high and no help is offered for arrangements on payment, people are forced to go elsewhere for those services!!!!!! Show us that you care!!!!! read more

A lot of the reviews on here really surprise me because I've used this location for fosters, rescues and our own dogs without issues. I have always been treated professionally and today for us just reinforces why we continue to use them. Our Dane was scheduled for a neuter and a stomach tack procedure to prevent bloating and Dr. Temple went above and beyond today. Not only did she do excellent with his surgeries, she found issues we didn't even know he had like foxtails in his mouth and a few paws. She was very thorough in examining him and took amazing care of our boy. She also personally came out and explained everything that was done and what we needed to do at home which was nice. I'm definitely going to continue with their wellness plan and recommend it constantly. read more

IF YOU LOVE YOUR PET DO NOT EVEN THINK ABOUT USING THIS SO CALLED ANIMAL HOSPITAL!!!!!!!! I signed up for a wellness plan for my 3 Bichons after I was assured if one of them were sick I could get them in that day or at the very least the next day. What a joke. After a procedure one of my one Bichons became ill. I called Banfield and was told there was not an opening for a week. I explained my Bichon was not eating and was up crying all night long. I was told that they are not an emergency clinic and I could bring him in a week which would be their first opening. I called up another vet who was happy to see my Bichon. He was then hospitalized over night and placed on various medications. Banfield Pet Hospital is nothing more then a shot clinic who will take money monthly from you and could care less about your pet. Shame on you Banfield Pet Hospital and your rip off wellness plan. read more

We have an 8 week old shih tzu. I heard about the monthly well plans from a friend and looked into those online. It seemed pretty well priced. I read some reviews about the surprise location and after reading some positive but more negative reviews, I decided to give them a try. I called and was told there were 3 clients ahead of me and then I was placed on hold. I waited.....and waited.... and waited for a total of 11 minutes in which I hung up. This is not a good first impression. I will now find another veterinarian where it's not so busy and they are considerate of my time. read more

I brought my dog in for the first time to get her vaccines and I will say that Zack was absolutely amazing very friendly he took care of me and my dog as soon as I walked to the counter I had a bad experience over the phone but they completely turned it around and changed my mind about them. read more

Hard to even give this place one star. The front reception staff are rude and wait times are ridiculous. I've taken my dogs there on a few occasions and every time they have issues finding me in their system. I've also had appointments canceled when I didn't request it. Needless to say, I won't be taking my dogs back. read more