Very attentive, respectful of my concerns regarding my pets. really listened I just think service was a bit slow -- I overheard staff laughing and chatting when I thought they should be serving patrons. My time is just as valuable as their's ! read more

There are just no words for how awful every single experience here is. Yesterday was the last one for us. My dog needed vaccines for boarding, when we checked in I told the front desk lady that we needed 3 vaccines and I also noticed the pro heart vaccine was due in December. I told her to ask the vet if we could do all. If not, to prioritize the vaccines. My dog disappeared for 30 minutes, even though this was an appointment I never spoke with a vet nor talked to anybody. The lady in the front then came to me and said the vet recommends we do it separately so they've started with the pro heart. At this moment I told her my priority were the vaccines since my dog needs to be boarded for an upcoming trip. She then gave me an attitude and ran to the back. To be honest, I paid over $200 and I hope my dog did get his vaccines. Did he them? Who knows. This place is so awful, I wouldn't doubt they lied about it. We've canceled Banfield care, and will not go back here anymore. Save yourself heartache, money, and your pet fearing this place ..... go somewhere else. read more

I took my very sick dog in for a schedule appointment. And when I got there, I was told that somebody forgot to bring the keys to work so they couldn't get in. I had to wait three hours and take a vacation day. I couldn't wait another day to get my dog scheduled for a different day. And then two weeks later for a follow up appointment, and to get a travel vet certificate for a flight later that day I dropped off my dog. Over two hours later I get a phone call saying that the vet hasn't shown up today so they can't help me. My flight is this afternoon. I scramble to find another walk-in vet who is able to take care of me, Please don't go here. It has been one bad experience after the next. read more

Needs to be zero stars! I called about bringing pet in THAT day for a service and was told to come in. I asked if I needed an appointmen. I was told, "We can do it if you come in before 5:00." So I got there at 4:40. And they said no one was available. Unbelievable the incompetenc!! read more

If I could give zero stars I would!!! I took my 8 week old kittens for a well visit to get their first shots. It's what I asked for when I scheduled the appointment and once I arrived. The receptionist proceeds to give me all these other things the kittens could have done as well as options. I was told the Benadryl shot would help them if they have a reaction to their vaccinations and it's to be given prior. Loving my kittens I decided to allow it as a precaution. I took my kittens out their carrier at 2:34pm when the nurse came in to take them back for the Benadryl shot that was to be given 15 minutes prior to their vaccinations. That was the last time I saw my kittens until close to 5pm. Within 5 minutes of taking them back a nurse or whoever she was came to me to say there's been an emergency and asked if my kittens got into something toxic at home. In a shocked and surprised panic I told them no!! She asked if she could perform CPR on my boy kitten because he's had several seizures. At this point I'm dumbfounded and confused!! I asked how my female kitten was and she said she was ok. After quite sometime I asked the receptionist if they can bring me my female kitten as I waited for word about my male kitten. Another nurse came back to me to say they were monitoring my female kitten because she was shaking a little and they wanted to keep an eye on her and this entire time they kept saying the Benadryl doesn't do this and they kept insisting it was something they got into at home. They were both perfectly fine all day and until they took them from me at 2:34pm. I called my husband and he looked around house just looking for anything they could've gotten into and there was nothing!!!! Never once did the doctor apologize for what was going on or anything. Just kept insisting it wasn't the shot they gave them. Later I find out my female kitten actually started foaming at the mouth and was going into a seizure and they gave her an anti seizure shot!!! They NEVER said any of this in the beginning when telling me about my male kitten. At this point I'm furious!!!!!! No empathy, no apology and looked at me like I was stupid as I'm practically pissed off by their lack of compassion for the trauma my poor babies was going through. I left this vet seeing RED and immediately took them to Vet Emergency on H St NE and FINALLY received great care for my kittens. Their systems was flushed and it was confirmed it WAS in fact the Benadryl. I will NEVER recommend Banfield and had I known they had such terrible reviews I could've prevented the trauma they put my kittens and my family through. I will be filing a huge complaint!! They also lied on the paperwork I was finally given close to 5pm!!!! They stated my kitten had a seized prior to the Benadryl however on the last page it says vaccinations was postponed due to seizures AFTER diphenhydramine!! This vet is awful and the board will hear about this!!! The photo is of my babies at the. Vet Emergency last night!! They were shaking so bad when we got there. Hate is a strong word but I seriously hate Banfield!!!!! read more

Banfield Pet Hospital - My traumatized tired kittens loving on each other. - Veterinarians Near Me - Washington, DC, District of Columbia

I am immediately severing my ties with Banfield hospital. I do not recommend this clinic. I have used the Adams Morgan Banfield Hospital since moving to the area in April 2020. Banfield employs a drop off model they began using during the pandemic and when we used it in 2020, we would drop our cat Scotch off, and be told a reasonable time to pick him up, 1-2 hours after the drop. However, over time, service dropped - with longer and longer time lapses between dropping our cat off and being called to pick him up. There is no estimation the front desk will give you ahead of time so you can plan when to pick up your pet; you just wait hours for a call. In December there was a SIX HOUR time lapse between us dropping him off for a consultation and picking him up. Then today, he had a follow up for a vet to spend a few minutes looking at a lesson on his stomach. The wait for that was EIGHT HOURS AND THIRTY MINUTES. That is absolutely unconscionable. By comparison, Amtrak's pet policy only allows pets to be on 7 hour routes. Once, when I had to take more than a 7 hour route I called Amtrak and asked why I could not bring my cat. They said much longer than that without water or a bathroom is not kind to the pet and will cause discomfort. By this logic, a train company has more empathy than a veterinary clinic. It is asinine and inhumane to keep a pet in holding for over 8 hours. Veterinary medicine- much like other health professions - is in a shortage. But there is no excuse for mistreating pets like this. It's totally unrealistic to expect in a town like DC that workers have the flexibility to sit around and wait for an appointment call. My husband, who took our cat in, has the privilege of a flexible schedule. I, like many others in DC, do not. Imagine having to miss an entire day's paycheck because your veterinary clinic has not figured out how to do what our broken health care system does for people everyday- keep appointments. Banfield has lost my trust and my business. I will not be seeking their care again. read more

Our puppy needed her second round of vaccines, and since we are relatively new to the city, this hospital seemed to be the most convenient. The walk was less than a mile and Luka didn't mind it at all! They have a vaccine package which included 6 different essential vaccines for the dog. We also opted to have a all cleaning done at the same time, because it'd a good idea to have this done every six months just like us humans. The facility is super modern and thankfully their air conditioning was functioning well. There weren't any furry creatures or their owners inside of the lobby when we got here, and that saved us a lot of drama for sure. Everyone who we interacted with behind the counter, and in the exam room was super dog friendly with Luka, and we had no issues at all. read more

Banfield Pet Hospital - Veterinarians Near Me - Washington, DC, District of Columbia

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I love the doctors here and is the only reason I've continued to come here but the front desk guy is so rude and so unpleasant that I've considered multiple times to move vets. I probably will eventually because it's such a pain dealing with him. My most recent vet appointment, I came for a comprehensive exam but also asked for a pedicure for my dog and confirmed it multiple times, when I first made the appointment and when I dropped off my dog. When I picked him up, low and behold, no pedicure. I intentionally confirm with him multiple times because I know he's incompetent and he still messes up. I also came to pick up my dog and as I stood in front of the glass window, I tried calling but no one would pick up and waited for 30 minutes until another lady came to pick up another dog. I understand COVID has disrupted the flow of work but I've noticed his lack of competency just before COVID happened. His mess ups require so much time wasted not only for me to make frequent visits but I'm sure the doctors too seeing my dog so many times. read more

Banfield Pet Hospital - 2nd time they gave me the wrong invoice. Concerning how they mistreat clientele confidential information. - Veterinarians Near Me - Washington, DC, District of Columbia

Save your money and go somewhere else. The office is very poorly run. The App never has times available and I was told by the receptionist they block scheduling at this location because they don't like the app. However, when you call the office to schedule your call will be sent to voicemail--even during their hours of operation. My dog was sick recently and I tried for 6 hours to contact them. I finally had to walk into the office where they told me they could see my sick dog in 2-3 weeks. They told me the only other option was to go to an emergency vet, which I did even though this wasn't an emergency. I had to pay $1000 for medical care that they were capable of providing. read more

Banfield loved the pandemic when you dropped off your animal so much that they decided to live in that world forever. I waited a month for one of the every other Saturday appts where you can escort and comfort your pet only to find when I got here that they wouldn't do the needed blood tests, except by drop off. A wasteful visit, costly Uber since there is no parking and a stressed senior cat for nothing. Why didn't they ask questions when making the appt? read more

I have a big, sweet Saint Bernard that needed her annual vaccines this month. I've never been impressed with our vet, but stuck with them out of necessity until I discovered Banfield. It ain't easy to transport my 140lb angel outside of Adams Morgan. It's extremely clean and welcoming, to start. The front desk associates are beyond pleasant, totally efficient and very knowledgeable - something that I wasn't accustomed to. The vet tech, lovely Natalie, put me at ease immediately. She was incredibly professional, walking me through their wellness packages and answering all of my crazy dog mom questions. I had more trust and confidence in her + Dr. Malczyn within 5 minutes than I did over 1.5 years with our last vet. Other reviews here say that this place is intent on ripping people off - that's seriously inaccurate (trust me, no one is better candidate for getting overcharged than people with giant pure breds.)You must be confusing it with the other animal hospital in the neighborhood. This is an honest team that doesn't push anything unnecessary on you, and presents all of your options along with a recommendation. I'm so, so thrilled that I found them - and so is Ella. read more

Banfield Pet Hospital - Ella the Saint Bernard - Veterinarians Near Me - Washington, DC, District of Columbia

Please don't service this business it is a rip off. After my first review I was contacted by a representative and they're still making me pay for the wellness plan after my dog had to be euthanized. Only had the plan for two weeks and now I have to pay for an additional six months a total of $700. If you don't pay they will report you to the credit bureau. Please Google them before signing up, they have a class action lawsuit against them for this same reason. They don't care about you or your pet it's all about the money! read more

I've been a client with several pups now for 15+ years, and in general we've had great experiences at Banfield in Reston and Adams Morgan. But Banfield's business practices around their wellness plans have really soured them for me as a company, and I doubt we'll be seeing them with future dogs despite the otherwise positive experiences with the Vet teams and staff. Unfortunately, reading other reviews leads me to understand that I'm not unique in this. I've had a pretty sick pup for about a year now, and my focus has been ensuring he's as comfortable and happy as he can be. He passed away early last week, just shy of his 18th birthday. I noticed today that our Wellness Plan had auto-renewed for another year literally the day after he passed away. I don't remember at any point agreeing to an auto-renewal, though it wouldn't surprise me if it's in the contract's fine print. Without a means of cancelling via their web portal, I called customer service where the service rep was unable to issue any refund. The fact that the plans auto-renew without client intervention is a pretty poor business choice. It's simple to renew at any visit to the pet hospital, or via the web portal. Having it auto-renew will only "catch" people in my position who end up having to pay for plans for pets who have either passed away, or have been lost or given away. The fact that I was charged and my plan renewed THE DAY AFTER my little guy moved on & nothing can be done is absurd. It's extremely bad luck, but also the result of a terrible business practice. This is a tough enough time without having to spend energy on this. Keep the money, and enjoy. I'll look forward to finding another vet when the time comes. read more

Banfield Pet Hospital - Veterinarians Near Me - Washington, DC, District of Columbia

My dog had to be euthanized at home on Tuesday after having a procedure done at Banfield on Saturday. I left a frantic 7pm voicemail Monday pleading for a call back. They got back to me at 12:50 pm Tuesday, offered to reimburse $300 of the $550 Saturday Banfield visit bill (not his shots, just the part that killed him) offered their condolences and enjoined me to "have a great rest of your day " I'm really not making this up. So, no : don't recommend Adams Morgan Banfield. read more

I live in Alexandria and ended up coming to the Adams Morgan Banfield location because I couldn't get an appointment with my primary location for two weeks. While I was initially less than thrilled about the longer drive, I truly couldn't have asked for a better experience and have since made the AdMo Banfield my preferred location. This Banfield is brand new, extremely clean and well-kept, and has some of the nicest Banfield employees I have encountered! This is saying a lot since I have gone to at least four separate locations. Dr. Malczyn is extremely knowledgeable and always takes the time to make sure this overly-cautious dog mom is at ease. The front desk attendants are so sweet and immediately greeted me and my pup as we came in. All in all, I 100% recommend Banfield in Adams Morgan! Thanks again to Dr. M, Ulysses, Nelson and the other awesome vet techs for a very positive experience. read more

Banfield Pet Hospital - Veterinarians Near Me - Washington, DC, District of Columbia

I have been a subscriber of their dog plans since 2019 and I am incredibly disappointed. We cannot get an appointment unless it is 6 weeks out, we have been on the waiting list for two weeks for an appointment and heard nothing and our dog needs his vaccinations. Which by the way, we caught and followed up with them about -- not Banfield. Previously they messed up the booster shot for our dogs vaccinations twice so they had to be redone and we had to pay for it. What is the point of this service and our monthly fee if we can't access services and follow up with vaccines is routinely botched? The Vets seem decent but the management side of the office is not functioning in a way that serves customers. It's completely and entirely unacceptable. Edit -- I was able to talk to Jared this morning who handled how upset I was calmly and found a solution. I am appreciative but the lack of coordination with the increase in pets has been really rough to navigate from a customer perspective for months now. We won't be able to continue with Banfield for other reasons and Jared walked me through that the corporate office is rolling out some new systems and they are hiring two new vets for increased availability. I wish this had been done sooner because it was honestly difficult to access services for so long. read more

What a wonderful place! Took my kitty here and was impressed by the entire experience. Abrahim, at the front desk, was so polite and knowledgable. The vet, Allen Nafisi, was excellent! Kareena (sp?) vet tech was compassionate and a very good listener. Then the day after I got a follow-up phone call checking in on my cat. I recommend this vet practice! read more

This isn't a functioning vet facility. Every visit I have made has been an ordeal just to get basic competence. Front desk staff incapable of answering simple questions. Never had an appointment that didn't take for ever. Vet always very late and rushed. Today I needed to take my dog in because she has a urinary infection. They suggested an appointment in a month's time! Go anyplace else. read more

I suppose the staff here were nice to my dog, and that's the most important thing, but their bedside manor could use a lot of work. Mostly, no one explained anything they were doing, nor did anyone introduce themselves. Are you the vet? Are you the tech? Are you a receptionist? What's your name? I don't know unless you tell me. Also, why does every even small procedure (shot/blood draw) have to be done in the back, where I can't see? What's even the point of the individual rooms if literally nothing medical happens in them? And it really sucks when the tech (who, as I mentioned, didn't tell me what/who they were) takes your dog back for a test for one thing, and then the vet (whom you've never seen bebore, and who also doesn't introduce themself) brings your dog back and says "Hi! your dog has this disease [that I didn't tell you we were testing for]! What do you want to do about it?" Not cool. Lastly, why the heck can't you tell customers the code to the lobby bathroom? I asked staff to use it, then they made me wait several minutes while they were dealing with another customer, and then the staff went and punched in the code themselves, making sure I couldn't see what they were entering. A code to ensure that only customers use the restroom is one thing, letting staff only enter that code is a whole additional level of weird paranoia and rudeness. I will be doing my best to find another vet before I go back to this place. read more

NEVER USE THIS VET. EVER. LET THEM GO OUT OF BUSINESS. Legit a terrible practice - I'm not kidding we should let them go out of business. all these comments say similar things this place is a total scam. They trick you into tests without even looking at your pet, they get little to no results so you have to keep bringing them back. STOP BRINGING YOUR PETS HERE. LET THEM GO OUT OF BUSINESS. read more

HORRIBLE service. Get ready to wait and wait for people to answer the phone even to drop off your pet. They made me leave my dog for the entire dog for a check up included in his senior wellness plan. Causing him unnecessary stress. For one vaccine they told me I'd need to leave him there for a few hours. My dog has heart issues and is scared of the vet. Why do they give an appointment time if they'll need to see pets "between patients"? Unacceptable service. You'll always ALWAYS pay lots of money regardless of pre-paid plan. They're are super backed up with appointments and they won't see you for a couple of months after you book it. I had been paying $68 monthly for the optimum wellness plan. I can't imagine what is optimum about it. Save your money, time and your pet's health and avoid. read more

Took my kitten here, initially first visit it was fine, but if you don't know what you're doing or what your animal needs they will try and add any and all services they can. They are very unreasonably priced compared to other vets and the front desk person who is not a trained vet will try and get you to okay tests on your animal before anyone even lays eyes on your pet. Why would you order a test and try to get someone to pay for it before you even see the animal? I asked several times for them to call me before administering the test and of course they did not. Would give 0 stars if I could. read more

First impression wasn't so bad . It was my first time taking my dog to this clinic. The staff was friendly and prices were fair. when I picked my dog up she seemed as if she was over heated and was super thirsty as if no water had been offered to her . It was a little over 4 hours before they called me to picked her up . After this she needed a follow up surgery scheduled. They said they had availability within 2 weeks to just go home and call to schedule the appt . When I called the next day .. they proceeded to tell me they had no availability until October! This means I have to bring my dog in every week until her surgery. I said this is crazy all the appointments added up will cost more than the surgery! I felt like now they're just playing with me and just taking my money . The staff member said if I didn't like it take her somewhere else. and with all that attitude they gave me I said you're right! I'm taking my business elsewhere and so should you. They just wanna take your money while doing a poor job . read more

Banfield pet hospital has no compassion for pets or their owners. The only thing they care about is the money. My fur baby was seen and the vets were highly concerned with her weight and different things going on. They kept her for a few hours and once we returned all bloodwork came back fine. To hear those words she's fine everything was in the clear was music to our ears because it came from doctors. So we left with some relief and hope in our hearts. Missy was sent home only to die 2 days later. Once asked for a refund they stated that this was a service provided and they will not refund. As everyone know pet bills are very expensive and that was the least they could've done was refund us our money back. Talking with the clinic they stated how Missy had underlying issues prior too so this was bound to happen. Of course while at the visit those things weren't said to me. I will never bring a pet there moving forward and you shouldn't neither. I have called in the past about my dog being sick and the first thing suggested is a pet hospital. When we all pay for a wellness plan and expect to be treated the right way. This place is just a money scam it's disgusting. read more

As far as I could tell given the covid drop-off protocols, the vet did a good job taking care of our new puppy and she clearly explained his care and needs on the phone. We are not returning to Banfield because of the scheduling systems and the front office staff. Our appointment was cancelled the day of, and the next appointment available wouldn't be for weeks -- which wouldn't allow us to visit a vet within an acceptable window from picking up the puppy from the breeder. They offered a drop-off appointment instead: leave the dog at 8:30; he receives treatment somewhere between 8:30-10:30. I didn't love this option but it was the best we could do. When I was dropping off my puppy, I watched another pet owner bring his dog in. A vet assistant came out to take the dog but failed to grab him once he was unleashed. The dog sprinted into the street. The vet is at an intersection with a highly trafficked road; the dog was running towards traffic. Luckily he was caught before he got hurt. As he was running away, the front office staff who was checking me in laughed and called out to the vet assistant, "Why does this always happen to you?" Accidents happen, but the callousness of that response was enough to make me determined to find a different place to take care of my pet. On top of that, we didn't get a call to check in until a half-hour after drop off, and then estimates for care were off by over an hour. When I called for an update at 10:30, having heard nothing since calling 5 times to get through for my check-in call, I was told that actually he may have to stay until 1 or so, depending on availability. The staff person said she didn't know why anyone would have told me he'd be ready at 10:30, or why the vet assistant who checked me in would say he was going to be seen by the vet at 10. I ended up being able to take my dog home around noon. Luckily I had taken the day off work, but obviously this unreliability wouldn't have been manageable in normal circumstances. read more

I was going to this location because it was closer to my house. I admit this is my first dog so I'm a little anal when it comes to him. I also work customer service. No matter how mad the customer is you do not match energy. The front desk girl Amber threatened me, her exact words were that "she gets off at six o'clock and she was not one of her employees, I can see her outside". All because I repeated the statement that she said I didn't have to pay. I do not mind paying anything, however I am not going to pay hundreds of dollars for something I don't think is necessary. They have a third party giving out information that they don't agree with and I don't understand how one Dr of your company says something and when I get there it's something different. They are the most unprofessional when it comes to dealing with people and pets. Not to mention, when we arrived my dog hopped on me soo much to not go with the employee Amber. He barked at her and he does not bark AT ALL. I should have known then, they were not good people. Overall, we will no longer be using that location. read more

PLEASE DON'T BRING YOUR DOG TO THIS PLACE. TLDR: They keep your dog in a cage for hours while one doctor might be able to see them in the minute in between surgeries. These means several hours of stress to your dog for a handful minutes of treatment. We moved to the area and decided this would be a good and convenient place to frequently visit. Everyone on the phone and in person were really nice. But that where the positive ends. After waiting several weeks (because of poor availability) we brought our dog doe a nail trim and update in vaccinations. We dropped him off at 8am with the expectation that he would be done in the early afternoon. At about 10 a nurse called to confirm the treatment and give us an estimate of the costs, that was the last communication initiated by them. At 1 we called to see how things were going, they mentioned the doctor was just out of surgery and will get to our dog in the next hour or so and that they will call us briefly. By 5pm no one had called, so we called for an update. The person on the phone told us that doctor hadn't even started looking into the dogs, and was still on surgery. And that there will be several hours before she'd get to our dog. At this point he had been at Banfield for over 8 hours and no one had treated him. Didn't even start with the nail trim. She also claimed that our dog was extremely aggressive and for any treatment he needed multiple people restraining him. But turns out that was not true, the nurse that came out to deliver our dog said he was calm all the time. They also explained that the drop off system pretty much means that the only doctor in the premises is performing surgeries, and in between them she might get some minutes to treat the dogs that are being kept in cages. We mentioned every time we called that we lived 3 minutes away from the hospital, once they knew he was going to be unattended for several hours, they should have called, we would have been there in a heartbeat. I really hope that him being aggressive was a made up excuse, since it's really out of character for our dog, and if that was the case it means he was extremely stressed and scared. Either way, incongruent information of how he was acting during the 8 hours he was kept in a cage, mains there was really no thorough care of our dog. read more

I initially chose this vet as I live right down the street and it was an easy walk. My dog first had a wellness appointment there and it was at the beginning of COVID so I dropped him off to a tech outside and then the vet (Dr. McFarland) called me and we discussed everything. Prices were reasonable and I didn't feel rushed, however they did try to shove some overpriced wellness plan down my throat (both the vet and either the tech or the receptionist, not sure who) Fast forward 2 and a 1/2 months (still COVID) my dog is having terrible allergies so I make him what I thought was the same type of appointment. I stood outside for 20 minutes waiting for someone to come get my dog and couldn't get through on the phone line. Finally someone comes, I repeat what my concerns are for the 3rd time since I made the appointment and I sign some paperwork. The tech or receptionist or whoever it was (no one introduces themselves) tells me I should be getting a call in 5-10 minutes to go over the plan. An hour and 15 minutes later, I still haven't gotten a phone call so I call multiple times until I get through. A gentleman who said he was the manager answered the phone and scolded me for expecting a call when I booked a "drop-off" appointment which he compared to going to the ER and waiting for the doctor. I don't see how that's similar because you don't make an appointment to go to the ER - that sounds like the emergency vet. Chock it up to a miscommunication but at this point I'm annoyed because I just want to know what's going on with my dog. He told me the vet has been in emergency surgery all morning and when they have time to see my dog, I will get a call - not what I was originally told. However he then tells me I need to approve the treatment plan the vet created. How did the vet create a treatment plan if we haven't spoken and they haven't seen my dog because they've been in emergency surgery???? Sounds shady to me. My dog also has a 6 year long documented history of yeast ear infections (floppy ear problems) and I asked for him to be treated. They refused to prescribe medicine without doing a $60 cytology, which to me seems like a way for them to just charge me more since they can see on his records he gets at least one a year. I was so frustrated I almost went to pick my dog up and get him treated elsewhere but I put their poor customer service and communication skills aside so that he could get seen ASAP. I certainly won't be back though. read more

They're really kind and flexible and communicative. Pet care is always expensive, especially in DC, but I've found them to reasonable and convenient in emergencies and for routine care for my pup. Especially the front desk staff is super helpful and patient and they promptly answer the phone when you call. Thanks for taking good care of my pup! read more

Not the most accommodating place, certainly compared to other Banfield locations. Clearly a location existing due to limited other more economical options. read more

I understand the virus situation and I agree with all efforts to protect our health and prevent spread of covid19. That said, i think that the vet appointments became very difficult/impossible to get. 1-First: Taking an appointment, on the phone, became extremely hard. Even if we have a lot of patience and understanding, it is frustration to call several times and each time be disconnected. Same frustration also when I want to call the customer service. Yesterday I called several times and after 15mn hold, each time line got disconnected. There is NO same-day visit. If you try to go to the website today, the next available appointment in Adams Morgan will be in September/October. . 2- Second: Dropping a dog also is a big issue. Today I went to drop off my puppy for his check up. I arrived at the building in Adams Morgan. I called the number, and I was put on hold 20 mn in front of the building, with the puppy under the heat, I was told to wait for (for what??) After half an hour under the heat, I could not wait more , I had to leave and I took my puppy back home. 3- Third: I am sorry to say but this is not acceptable. it is not in the interest of the dogs. if you continue this kind of shameful service, there will be more dogs ill because owners would have no chance to get an appointment. 4- Finally: I tried to cancel my insurance plan, why should I continue to pay for Zero-service? And cancelling is not easy. Charging customer is easy. But the reverse is NOT. read more

Despite being a Banfield client for a while now, it was my first time at Banfield Adams Morgan. I was so impressed with everything, from them being able to immediately schedule my pet for a same-day visit, to the check-in process due to the COVID restrictions. Ulisses was great before and after the consultation, and was highly efficient in communicating everything we needed to do, as well as welcoming our baby with open arms and making us feel safe. There are no words to express my appreciation for Jairo and Dr. McFarland. They were so patient, thorough and extremely attentive with myself and my pet. We spoke over the phone and I sent my baby's (several) pages of medical history, given that we moved around a lot in the past couple of years. Not only was Dr. McFarland able to quickly go through his history to make sure he was up to date with his shots, she was also extremely nice and patient with a very confused dog-parent like myself. She also quickly scheduled a follow-up appointment for my dog as well as for my new puppy on the same day, so they wouldn't be apart from each other. Finally, to make the experience even more incredible, we received a follow-up call this morning from Banfield to check-in on how my baby was doing. Very attentive and so sweet. I am absolutely happy and will definitely continue to take my babies there! read more

Dr. Mcfarland (sp?) and the vet nurse Colleen were wonderful communicators yesterday! They kept me updated with text messages throughout the day and gave me really detailed info regarding my concerns for my dog's health. Then today I received a follow up phone call from another employee Shanee (sp?) just to make sure my dog was doing well and my questions were answered. In the spring this location had some difficulties getting their covid plans running smoothly, but I had a great experience yesterday. I hope the team who helped me gets to read this! Thanks everyone! read more

Found my cat unresponsive one Saturday and took him here bc it was the only place open. I was crying, in distress. Had to knock on door/windows to get attention, then was asked to call. A woman finally came out, I told her I thought my cat was dying or dead, and she -- no joke! -- said that they were about to go on lunch break. Breaks are sacred, every worker deserves their time off the clock! but this was clearly an emergency and you're a pet hospital? There was no sense of urgency at all, it was surreal. After my bf insisted, she went to check if they could see him, and I'm thankful for the one vet there who took him in. My cat was dead. The vet himself and the woman who helped me deal w next steps were nicer... but I will truly never, ever forget the experience of almost being turned away like that as I sobbed outside in my last moments w my cat. read more

Wanted to update: still haven't found out what's wrong with our dog after going to the another vet and the emergency vet. So that being said I don't blame Banfield for not being able to figure out this issue, and it was not ivermectin toxicity. A heads up on the potential for that would be appreciated, but obviously not an issue for our dog. I'm still disappointed with the disorganization of the practice and difficulty with interacting with reception. And missing an obvious ear infection upon ear exam. But for our biggest issue for our dog I wouldn't have expected a clear answer since it seems to be complicated. read more

Being a first time pet owner, it's really hard to figure out the vet scene in DC. I signed up for the wellness plan while looking around and comparing costs. One thing I really like is there's a 24-7 telehealth if you have a puppy that is free and it's been helpful in determining "do I really need to come in for this? I.E. upset puppy stomach, runny eyes, etc. or even general random questions like--when should I start brushing my puppy's teeth?" and what's great is all these chats and photos synch with my records. I like their online platform, and having a rescue their wellness plan gives you a free dna and health disease test so you can get a good idea of what breeds and pre-disposed genetic diseases you have. I really like Dr. Malczyn and they've been great with helping me order medications online, choosing food, toothpastes, age appropriate toys, walking distances, etc. read more

Definitely out for the money! Making up costly diagnosis when my dog was perfectly healthy 6mos ago at the Alexandria location...I thought this location would be great b/c it's convenient but they're obviously strapped for money...we'll make the trek back to Alexandria thank you. read more

We took our newly adopted puppy to Banfield for an initial check-up, including vaccines and boosters. On the first visit, staff tried hard to sell us the wellness plan. We asked for a breakdown of costs, and there was some explanation, but it didn't make any economic sense for our particular situation. Even after we declined, I felt like they were quite pushy about it. Also, in the follow-up visit, it took nearly an hour to get the booster shots, and there was confusion in the history about whether it was an initial vaccine or a booster. The confusion was quickly sorted out, but these initial experiences made me feel like A) The company is interested in selling as much as they can vs. offering what's best for the pet/family B) They are either really overbooked and/or just disorganized. The staff overall was nice but the problems I listed above are enough to convince me to find another vet. read more

My new puppy owner went in for a wellness check only. Puppy was barely 4 months old.The puppy had all of her distemper vaccines already and the vet insisted it was necessary to give the puppy another booster 3 days after her last one!!! On top of that the vet also administered a rabies vaccine, bordatella , and started her on heartworm prevention. All to a baby puppy with a new immune system. Fully taking advantage of a new pet owner. They have no care or education on the health of the immune system of the pets they see. What they do see is dollar signs and opportunities to con new puppy owners into services their dogs will suffer from in the short and long term. It is appalling the lack of quality care given. Beware if you take your dog or cat there. Over vaccinating can and will cause severe reactions and possible death from seizures and liver and organ failure. I am sickened by what they did to this tiny Pomeranian. Plus conning new dog owners. Shame on you. I believe an ethics review is due for this vet hospital on Columbia road in Washington DC. read more