Completely unreliable service. Canceling service has been exhausting! Trying to return equipment,…read morestore door says open Sunday 12-5pm, agent said it was open today (Sunday). It's 1:42pm right now. Lights are on, door is locked. Seems consistent with Spectrum quality

I wanted to turn in my cable box and service before the end of August. Our local Kitty Hawk, OBX…read moreSpectrum store is closed on the weekend of 8/24 & 8/25. I turned in my cable box and cancelled my service at the Kitty Hawk, OBX Spectrum store on the morning of 8/26. I asked if I was all closed out and no more billing? The Spectrum rep said oh no you need to pay $235.00 for the month of September (8/26-9/25). I said that is crazy, may I speak to the manager. The rep said she is not available. I said is she here? He said she is out back training a new employee. I said please go get her I'm not leaving without speaking to her. The irritated manager came out and said I will have to pay the final bill before 9/15. She said that Spektrum does not offer pro-rate refunds. I said I'm just one day late and the office was closed the past two days. She said there was nothing she could do and was unwilling or unable to make an escalation call for a waiver of the final bill. When I went home, I called a Spectrum HQ support number and spoke to a person, and they said the boss that could waive the final bill was out of the office and that she would send him an email with my request and reason. It appears that the only thing that happened was the bill went from $235.00 to $227.00. In conclusion, it appears that Charter/Spectrum's only game in town arrogance continues as demonstrated by providing an overpriced marginal product and poor customer service. Thank goodness there is now Ripple fiber.

I am writing a great review about one of Spectrum's contractors, Mr. Browning. He was working in…read moreour neighborhood today and was wonderful about communicating with me when the internet was out for a few minutes, and then he followed up by coming back to make sure our service was working (actually gave me his cell number in case there were any issues). Mr. Browning was so professional and polite - he represented Spectrum well and reminded me how nice service providers are in Nags Head.

We have been Spectrum subscribers at our cottage in Nags Head since the company took over service…read morein the area and we have been without service nearly as much as we've had it. last month they sent 4 trucks out to "fix" the problem. we have been without service for a week. trying to get help in the phone is also a nightmare as there is no option for service on its phone tree. I wish we could give zero stars and wish there were a competitor.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

This afternoon I stopped by the Kill Devil Hills T-Mobile store for some help with an issue with my…read moreiphone. Both Tapanga Miller and Alexis Stackhouse assisted me with my problem. The were knowledgeable, professional, and efficient and promptly resolved my issues. I appreciate their help and the courteous manner in which they assisted me.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

She is very professional in what she does I would recommend her to anyone very polite sweet charmingread more

From the owner: Specializing in: - Internet Products & Servicesread more

I have been calling up there for three months now. Every time I call I hear can I take a message…read moreand never get a phone call back. Not to mention the fact that he told me I could go ahead and get the router that costs $130 dollars and I can't return the router now. This is the worst customer service I have EVER HAD. My husband called up there and the woman who answers the phone tells him we are not the only ones waiting well did he or she tell the other customers to buy a $130 dollar that they can't return.....

From the owner: FTTX - Fiber to the Home, Business and X, Internet Wifi HotSpots, Home and Business High Speed…read moreInternet. We provide computer, Internet and wireless courses. Computer repair sales and service. Our Internet Cafe is a Wifi hotspot for the local area.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

Telcom should be called Tel-CON! is the worst Internet service. Giving it a one star for…read morereliability is overrated.It goes out at least once or twice per month! I wouldn't even want it for free! It is the only service we can get in our apartment community, which should be against the law. We should be able to choose our own service or work from home and this Internet is always out!