Have been waiting over an hour for a representative to help with a simple banking issue. Employees…read moreare non-existent in this bank. I may be here until closing before someone comes to see what I need. There are two people behind me. I feel sorry for them. I have another account at Bank of America and have NEVER had to wait this long for a customer service representative. This bank is horrible.

Great Bank! John the branch mgr gives you great customer service around the clock! They now have…read moreboth of my restaurant accounts Wilton & Wicked Wings ) and have a shot at earning the merchant processing business as well! They were rated the most friendly bank as well!!! Go see Sandy to set up your accounts and bring friends!!!

June 1, 2026: I left a previous review about four years ago. Since then I have had numerous good…read moreexperiences with this Wells-Fargo location. Today I had to obtain a certified check, something I've never done before. Adrian Kanchan guided me with a remarkably efficient, friendly, helpful and encouraging manner, and I left feeling grateful and happy.

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

An absolute delight dealing with the staff at this bank with a simple task of obtaining the new…read moreinterest rates and options, which were very competitive. A clean modern lobby with adequate customer seating was a nice touch. The massive safe deposit vault was ajar with a visual of wall to wall customer deposit boxes, usually a fee required for use. The drive through lane is permanently closed, although they provide sufficient availability of loan officers and tellers for your needs. Walk up ATM offered next to the front door. Unsure if this location is busy during later hours but pre-lunch time was empty.

Had some recent issues and concerns with incompetence at another Wells Fargo Bank location in Ft…read moreLaud but the service at this bank in Sunrise is good and the management seem to have this place organized and that's what I want when dealing with money.

I have been at the lauderhill branch and the entire staff there is excellent, Ms Marjorie is…read moreexceptional...thumbs to each and everyone. Keep up up the good work We financial family

This CU really tried to help it's members the best way fit. I enjoy banking here especially with…read moreall the changes being made!

I have several bank accounts, running minority owned business, so I've had the displeasure of…read morewalking in more financial institutions than I can count. The only reason I'm writing this review because I distain the bank, hate the bank, wish the banks never existed, or at the very least I wish the banks helped the communities that they installed themselves in as opposed to siphon money off through overdraft fees, account fees returned item fees, etc. The transgression to the digression is relevant here because OCEAN BANK, more specifically Silvia is making me reevaluate my stance on the financial sector. She was knowledgeable, helpful, friendly, and handled the opening of my account and maintenance with my online banking so fast I didn't know she had started yet . I wouldn't waste my time to write the review, except for the fact that she took the time out of her to make sure that I needed in order to pay my bills was fixed. She took the time out to check and double check, then argue on my behalf with the corporate office I've never experienced anyone go so far out of their way to fix a problem that wasn't their own. A+, five stars, standing ovation ... I would never recommend a bank , that's not what I'm doing here. I'm recommending Miss Silvia and this just happens to be the branch that she works at.

Now this bank is charging you five dollar a month for a statement…read moreThey're paying you 0.10% on a money market interest while others banks are paying 1.5% to 2% So I went today to close my account 1) they try not to pay the interest-rate from the first to the 15 of the month because it's their policy, it's not right money market interest rate are compounded daily and paid once a month 2) They also tryed to charge me $10 for a cashiers check for closing my account which none of others banks does it Finally after arguing with them they paid the interest-rate and they didn't charge me for the cashier check I will never deal with this bank again and I do not recommend it

Updated review: Since I was in the area, I decided to stop by this Space Coast Credit Union…read morelocation to make a deposit. There wasn't much people inside so I received prompt service from a friendly female employee. She was also nice enough to inform me of which branch had a working coin machine that was operational. Their coin machine was not operational and they was not accepting rolled coins, which I found absurd. I have so much coins saved, and I need to make time to roll them up to deposit in my savings.

Recently went to this location to drop off coins... There…read morewas an issue with the coin counting machine and Thamara quickly resolved the issue. She answered every question I had and I really appreciate her help. Thank you Thamara -jetblue guy

I came in for the first time the other day because of MLB Mondays, a program where you get a free…read moredrink on Mondays during mlb season if you sign up. It was so much better than I expected! I expected a small coffee counter and to be pressured into Capital One banking services, neither of which were true. The staff were next-level friendly, and seemed like they genuinely enjoyed being there. They welcomed me when I walked in, and told me about the drink specials and other amenities at the cafe such as reservable spaces (only for capital one cardholders) and events! I got a cherry vanilla iced matcha latte from the spring menu. It was good and the presentation was nice. It was extremely sweet, so I'd get something else if that's not your thing. They told me that the summer menu focuses on blueberry and ube, so I'll definitely have to try that out! It was somewhat crowded, but there was plenty of seating and outlets. This is the perfect place to get a good drink, get some work done, and even get banking errands done if you're a capital one customer. Plus it's right on las Olas, so it's a nice area to walk around or visit other shops. Such a great find!

My fiancee wanted to stop by here to try their coffee. We weren't expecting much since it's a bank…read more But we couldn't be more wrong. Capital one cafe has surprisingly good flavor coffee. They use a verve brand and it was to our liking. They also offer 50% off if you pay with capital one credit or debit card. They also have some food items and they were pretty decent too. I would recommend this place to more people to try. Yes, we will definitely be back for their coffee again in the near future. Located in las olas, you would think parking will be crazy but it was actually not hard at all.