Everytime I've been to this branch, I've received wonderful service. From the tellers to the…read moreprivate client bankers...everyone has been great. I visited last week to change the name on my accounts due to my husband's passing. Everyone was very respectful and expressed sincere condolences, which is something I have not experienced consistently in my other dealings with financial institutions. Ezekeil was extremely thorough and went above and beyond to make sure I was getting the best answers to my questions.

I have had horrible experience with this bank. I have waited over 2 weeks for my new card and they…read morecan't even give out a temp card or track it. Any time I have had a problem whether that's fraud or getting a new card or whatever i have to jump through all these hoops and talk to a million different people just to get a complicated answer that doesn't make any sense. The only good thing about chase is how easy the app is. If you have chase I highly recommend not doing business with them.

I had the best experience with one of the manager/higher ups there today, Ms Felicia. She made sure…read moreI had all the forms I needed for a big opportunity. Dazzling personality. She needs to be recognized by Mr or Ms Fargo. This was a great way to start the day!!! Kudos sis!

The company I work for banks with Wells Fargo. I do not and never will do the service I receive…read morefrom most locations, but particularly this one and the one on 56 in Temple Terrace. Today was like most days. I called in an hour ahead of my arrival to request a small change order which is never more than 200$. Today it was only a combination of 5s and 1s. They confirmed the about on the phone and said they would prepare it right away (usually no one even answers the phone.) I left work, ran another errand and got to the bank. I waited 5 min for the car in front of me, and handed over my deposit and let them know that I had called in a change order. The teller looked at me like I was crazy. Then, served 2 rounds of residential transactions in the other 2 lanes before returning to me and saying that she was now starting my transaction. The whole time 4 other people were behind the counter and from what I could see not serving anyone at the counter inside. I'm sure that they were working on things...but why don't customers come first? Why did I wait a total of 30 min from entering the line to getting my 300$ deposit entered and my 170$ change order (all bills.) They are always polite, but never working with a sense of urgency. I would never run my business this way and will be making a request to our owners that we change banks. I have been a cash handler at a few jobs over the last 10 years, dealing with BoA, regions, and suntrust. Never have I had such a constant issue with being pushed aside for making a commercial transaction or calling in change orders that can not be ready in over an hour. They need to reprioritize their customer service.

This is the best bank and branch that I have ever banked with! They offer free checking, no monthly…read morefees yay. No, NSF fees and advance pay if you have direct deposit! From the moment we walk in everyone was welcoming and helpful. Jenny the branch banker was professional, personable, and addressed all of our questions and concerns. I highly recommend Fifth Third bank and if you are in the area the Anderson branch.

The following is an email I just sent to the Region Manager of Fifth Third after my experience this…read moremorning. ---------------------------------- I wanted to take a minute to explain to you that the way the branch manager at the Andserson location failed to handle a situation just lost your bank a customer. Forgive me if any of this comes across as rude, but I'm not happy right now. Background: I wrote my wife a check for $3100 and had her go to cash it, so she could get the money in her (Suntrust) account right away. I was making breakfast for the kids. She went to the Anderson location, and they told her they wanted a $25 fee because she's not a 53 account holder. She called me, upset, and explained the situation. I've never heard of such a thing before; charging a fee to cash a valid check to the person to whom it was written. She put the manager, Andres Rojas, on the phone, and he explained that they wanted $25 to cash the check for her. I told him that I run several hundred thousand dollars a year through my accounts with 53, and if he wanted to lose me as a customer to insist on this $25 fee. I told him to make his decision and hung up, figuring he'd come to the correct (for the bank and the customer) conclusion. I'm accustomed to bank personnel favoring good customer service over pissing a customer off. Nope. My wife called me back after a few minutes, and told me they were insisting on this $25. So now I had to quit cooking the breakfast, drag the kids into the car, and haul them down to the bank. Where I then withdrew all the money from that account (I have three) and promptly closed it. I have two other accounts, and once all the transactions settle down with them, I will be closing them as well and moving to a different bank. I do understand that banks have to make their money, and have different ways to do this. I also understand that whatever bank I move to may have a similar (nonsense to me) policy about cashing checks. That's not the point. The point is the customer service sucks. Your branch manager could have easily given a shit about keeping a fifteen-year customer. But no. He haaaaad to have that $25 fee (which was never going to happen), and now your bank will have neither the $25 or the customer, but instead a disgruntled ex-customer. When I went in to the branch and closed the account the manager was coldly indifferent to the matter. I explained that he just lost a customer, and there was neither an apology nor any effort whatsoever to salvage the situation and retain me as a customer. None. He couldn't possibly have cared less. He wasn't rude in any way - just very matter-of-fact about the whole thing, without a single drop of "Your business matters to me and I would like to see how we can make things right." Cold. Disinterested. This is a shame too, as I have had excellent customer service before. A few years back the branch manager at Island Estates went out of his way to help me open up my business account. He made it as easy as possible, and I was quite impressed at the time the way he'd handled the whole thing. That had left a very good impression with me and I was very happy. Today's experience, however, has left a bad taste in my mouth. Now I have to open new accounts, let them mature, connect my paypal account, the whole ordeal. But at this point I am willing to go through that. Before I do I will take some time and find a bank that has a good track record of customer service. I will also be posting this as a review on yelp, word for word.

Great customer service alway friendly and helpful whenever I have questions!…read moreHighly recommend BayFirst

Called the Seminole branch t talk to someone in the loan department. I don't personally have an…read moreaccount there, but just wanted to get some information for a real estate loan. They refused to connect me with with the load department because I didn't have an account with them. Are you kidding me??? How do you people stay in business?? How do you even get business?? Don't call, don't stop by to even see if you want to do business with them. Just go someplace else.

Best interest rates and opportunities to receive extra benefits. Customer service has always been…read morehelpful.

If you have to wait a little longer to avoid Dianne Bell, I would. Very unpleasant woman, I felt…read moreunwelcome the moment I was called over to the end of our transaction.

I am forced to drop two stars, one for each "breach notice" that I have received as a bank member…read more The first one, hackers got used check faces. That's my address, routing, account number, and signature. That's pretty bad! I did not consider dropping the bank at that time, but yesterday I received another "breach notice" and the hackers now have my DOB, SSN, Name and phone number. I work very hard at keeping my personal data out of the hands of people who would victimize me online, and my bank has just given it away for free. Please fully expect a reply to this review that 1) The bank cares so deeply about me and my data, 2) The bank offered me a complimentary credit-watching service that I would never have needed had they protected their servers. I am a computer programmer, and I suspect that the IT wing of this bank is reactive and not proactive. So I will open another account somewhere else. I simply can't afford this bank. Probably there is a guy in a high-rise saying that he did everything he could to prevent the breach, and he didn't. He's not qualified. He has the job because of his uncle, or grandpa or whatever.

Rock star staff. App works great which is rare if you ask me. Always helpful and there for me when…read moreI have a question big or small.

This location is so warm and welcoming, they don't treat their customers like just another number…read more Victor is so nice and helpful, and when was super patient answering questions about PPP loans and other helpful programs for small businesses.

THE WORST BANK EVER !!!! No customer service, I wanted to borrow $100,000 dollars to buy my disable…read morebrother a mobile home to live in. I used my $400,000 personal home that has NO MORAGE on it and own free and clear, Im a RN for 40 years, 800 credit score. It took this bank manager 97 days to close the loan. What happened in that 97 days interest rates went up. They slowed my loan down to get a better interest rate for them selves, that change caused the loan payment to go up $400 more dollars a month. I will be selling this mobile home ASAP to get rid of this bank, they do NOT deserve my business,