Made an appointment to cash in some savings bonds, George Loza helped us and was very professional,…read morehumorous and courteous. He made the transaction very easy and painless.

Recently I deposited $300 in atm. ATM has an error and I don't receive my money. Called 800 number…read moreand made a claim and I was told I would receive my $300 in 1-2 days... I was cool with that. Days 3 no money. I go to the bank and they tell me there is nothing they can do and direct me to call 800 number and ask for a supervisor. And it's 10 days processing period. So 1-2 days was lie 1. I call and after about 7 people I get a manger who said he would send over an email to the processes department, to expedite my issue. Told me I would receive my money that day and he would even call me to let me know. No phone call and no money. Lies 2 and 3! Days 4 call 800 number again. And at this point I just call and tell them I need a supervisor, reason "I was lied to multiple times and the bank stole my money". This gets a supervisor fast. One non supervisor hung up when I ask if she was a supervisor. After about 7 more people.. I get this banker supervisor. Telling me the same thing as the supervisor from day before but she says she can't guarantee it will happen soon. Tried to call back again trying to find someone who can help me. Instead of making false claims and lies. They black balled me and put me on hold for about 20 mins... and when the manger came on the line.. she said " are you still there?" Seeing is I was still waiting.... This Bank is horrible. I have talked to over 14 people and one in person... and I still don't have my money. Because their machine messed up. Bank is a place you trust... this one lies over and over again... when I get my money I will be leaving and so is my son and others...

My wife and I took some time off together this morning to go to the Alpine Wells Fargo branch and…read moreopen a checking account for her. Her first. I had even scheduled an appointment on-line two days prior. We arrived about 10-minutes late (absolutely not my fault). All of the Tellers were friendly about it and non-judgemental so our lateness was not an issue. Associate Personal Banker Sandra K. took us to a desk, and for the next couple hours we had an enjoyable time together while Sandra covered every imaginable aspect of a Wells Fargo checking account (and a savings account, which it turns out we needed), and overdraft protection, and debit card art, and personal checks, and automatic transfers, and PINs, and paper-free accounts. It was, without doubt, the most thorough opening a checking account experience I have ever had. And it was also calming in a zen way with pleasant banker company. I'm happy to recommend this bank branch.

No lines... So when…read morewas the last time you were at a bank and you had to stand in line to cash your $5 pay check? Really? So after I was all Java'd up I decided I needed some cash to reload my Starbucks card so that I will be all jazzed up writing my next review. I walked in and this bank had almost all of their teller lanes open, simply put no hassle and no lines. I remember the days when you had to fill out your deposit slip (for me it was more of the withdrawal slip) even before you get to the teller. Now all I had to do was slide my card and the teller filled out the rest. How cool was that? The teller was very helpful and friendly and I have a feeling that everyone is the same way. There you have it my first bank review, on to the next location when I run out of greens.

Went in to take money out and the clerk suggested I talk to service representative about an issue I…read morehad; happy I did because Jim F. helped me out and he solves problems! Amazing representative! Very good at his job. Also all staff is very friendly. Special thanks to Jim F. Amazing!!

Ever since North Island installed the new ATMs I avoid going there. The new ATMs will only let you…read moretake out hundreds if you're going for anything over 100 you have to be a brain surgery if you're getting money out of the ATM and there's a car two behind you it's not an easy machine to it to navigate I've been there at least 10 times and I always end up with $100 bill and an angry feeling because then I have to go to a store purchased something else with that hundred dollars just so I can use the hundred dollars for what it's intended progress is a headache and this is definitely one. Hopefully North Island will instruct their customers how to use these machines give them a link or something because it's very frustrating. I've been a member forever with North Island and I hate to go somewhere else.

They close my account for no fucking reason after I had a customer wire $25,000 to my account. Then…read morethey told me I had to wait to get my money from them because it's being mailed to me. This is bullshit. Will never go with this bank again. These tiny local banks have shit hours, horrible apps, and idiots in their fraud department.

Clean bank. The people are not super helpful though. I like the gal with the red hair. She is kind…read moreand it shows that she cares about her customers. But other then that, it feels like I'm being treated not-so-nice every I time go to this branch. Not saying that I am.. it just feels like everyone is pretending but are actually being fake. I miss my old branches in Washington state. I was able to build my relationships with great boundaries. Not the case here in my last two years. Anyway, if you are a small account user just know what you're walking into with this branch. Maybe I'm just to much of an outsider? Or maybe I'm the jerk here? I just wish they would communicate with me better. Hopefully they can improve and get better. I'm loyal to a fault but I may just switch to another branch to rebuild my relationships :(

Kelley was very nice and helpful at the bank, and with a great follow up by phone 10 days later…read more Thanks Kelley !

I have visited this bank branch several times and it has been pleasure to do business here. First…read morecitizens has free personal and business checking. And as a side note there are always some sweet treats in the lobby. The people that work there doesn't change often so you are dealing with familiar person every time.

My previous bank "CHASEd me away" alienated me with trumped-up charges, because one or more of…read moretheir employees was engaging in shenanigans. On the advice of my CPA, I went to HomeStreet. Unfortunately, the SSA was still depositing my retirement check in an account that "CHASEd me away" had closed. I went to "CHASEd me away" and demanded my retirement money. Unsurprisingly, they accessed a restricted account and gave me my SSA $$$ in the form of a cashiers check. The manager of the El Cajon branch recently helped me to change my checking account of record to my HomeStreet account. Bravo! Bravo! Bravo!

I recently opened a HomeStreet Bank account online and I'm not even sure I have my ATM card, yet…read more.. or am I even going to get one? Nevermind, that's not important right now. What's important right now is that I had a money order to deposit and when I was leaving Target I saw a HomeStreet Bank and said to myself, why not deposit there? It'd be a good test of their customer service to see if they can deposit it without an ATM card or even an account number on me. It took the teller a minute, but she did indeed find my account and a few minutes later, I was walking out with said money order in the bank's hands. Friendly service, can't wait to see how else they do!

The good is that the customer care team with whom I have worked have been great!…read moreThe bad is that my account seems ALWAYS to be locked. Always!!!!! 5 stars for customer care. - star for everything else.

First Tech San Diego Is A Scammer Lender Be Careful !!!!…read more VAN Nuys Maserati Also Is a Scammer Dealer STAY Far Away Van Nuys Maserati & First Tech Credit Union: My Experience With Misleading Warranty Practices and Lack of Support I'm sharing my experience to help other buyers avoid what I went through during a recent luxury vehicle purchase in Van Nuys. What should have been an exciting experience quickly became stressful, frustrating, and financially damaging. During the financing process, I was told that the lender required me to purchase an extended warranty in order for the loan to be approved. Based on that representation, I agreed to move forward. The customer also states they made additional attempts to escalate their concerns to leadership within, including efforts to reach directly. According to the customer, despite these attempts, they did not receive a response or meaningful engagement regarding the concerns raised about the financing process and warranty representations. The customer expressed frustration that, in their view, there appeared to be no willingness from the institution to intervene, review, or assist in adjusting the financing terms based on the allegations that the dealership may have misrepresented required products. "I tried multiple channels to get someone at the credit union to listen and help review what happened," the customer stated. "From my perspective, there was no real follow-through or willingness to step in and address what I believe was a serious issue with how the warranty was represented." The customer added that the experience has led them to question how disputes involving dealer practices are handled when financing is issued through third-party credit unions. When trying to address the concern to the CEO Shruti Miyashiro, we were told to contact the legal department as well as told that she would not care or take any concerns regarding our problems. In the customer's view, greater oversight and responsiveness from lending institutions may be necessary when significant add-on products and financing terms are disputed after a transaction is completed. That warranty added approximately $11,800 to the total cost of the vehicle and increased my monthly payment by nearly $200. After the deal was finalized, I later learned information suggesting the lender may not have actually required the warranty at all. If true, I was misled into purchasing a product that significantly increased my financial obligation. Eric Lopez was involved in my transaction. When I raised concerns about the warranty and financing terms, I attempted to resolve the matter directly. Instead of receiving clear answers or professional assistance, the interaction escalated and left me feeling extremely uncomfortable and unsupported as a customer. Joshua Alvarez also told me he would help resolve the issue. However, despite more than 20 calls and multiple follow-up attempts, I never received the assistance or clarification that was promised. We also reached out to regarding the financing concerns and what we believed to be dealer misconduct tied to the transaction. Despite explaining the situation in detail, we felt quickly dismissed and received little meaningful support or concern regarding what occurred. First Tech Fed credit union is led by, and unfortunately our experience left us feeling unheard during a time that should have been special for our family. Instead of enjoying the experience of purchasing a new car for my father, I spent countless hours writing complaints, making phone calls, following up repeatedly, and dealing with ongoing frustration and stress that could have been avoided with transparency and proper customer support. The most frustrating part of this entire situation was the lack of communication and accountability. Concerns involving thousands of dollars added to a contract should be addressed immediately and professionally. Instead, I experienced delays, unanswered calls, and no meaningful resolution. My advice to anyone purchasing a vehicle -- especially a luxury vehicle: * Verify directly with the lender whether warranties or add-ons are truly required* Request written proof of any mandatory products* Review every document carefully before signing* Do not rely solely on verbal statements* Keep records of all conversations and communications A luxury car purchase should be an exciting milestone, not a stressful financial ordeal. Please proceed carefully and make sure everything is fully transparent before signing any agreement. Bob Marseilles Vice President, Third Party Originations Bob.Marseilles@firsttechfed.com   Melissa Jordan Production Support Supervisor First Tech Fed Is a Scam Artist they work with dealers to add unwanted warranty to vehicles then will hang up the phone and block you once you ask for your payments to be adjusted again they are complete scammers be very very careful First Tech Fed Is a Scam All Ran By Shruti Miyashiro #Shruti